Villento refuses to pay

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Started last week got a snail mail from Villento that they had added 20000 comp points to my account, so vent in there claimed them and just had a lots of play time and in the end cashed out $200 last Friday, since its been about 18-24 months since my last deposit there i even did send them my docs to update so thot everythink was ok until today i got a mail that they had put the money back into my account i did send a mail didnt get a reply so vent to live chat 7 hours later and of course the reply came at the same time :) here is what the live chat said
so do they only keep your records for 2 years or what? i used to be a regular there ?
i changed my name to ME :)
.
Shalini : Hi me
Shalini : How may I assist you?
me: Hello Shalini :) 1 sec
me: i withdrew friday i think and today for some reason it was put back into my account ? i did send an email 7 hours about it no respone i have deposit and withdrew from you lots of times before so
me: this was from comp points
me: if you explane please :)
me: can
Shalini : me I see that we sent you an email regarding your withdrawal
Shalini : Have you seen it?
me: just got it but dont understand ? can i withdraw thos $200 or not ? :)
Shalini : Unfortunately you cannot as you have never deposited at the casino
me: i have lots of times been about 18 months tho :)
me: so if i deposit now i can withdraw it right ?
Shalini : Apologies, it would appear that you did not deposit prior to the bonus being played
me: ok so this is just play money there is no way i can ever withdraw it ?
Shalini : Unfortunately not
Eme: even tho i did deposit couple of years ago
Shalini : Unfortunately there were no recent deposits
me: hmm wicked can you please remove this money from my account there no point having it there
Shalini : You could play for fun
me: no thank you dont see the point :)
Shalini : I understand
Shalini : I will have the amount removed from your account
me: thank you very much Shalini and have a nice day
 

Gremmyboy

Dormant account
Joined
Feb 25, 2011
Location
Australia
Comp points are real money, not play money!:rolleyes:

They should pay regardless of when you last deposited as you used your comp points to play with.

If they were trying to lure you back with free comp points and you happened to win and not deposit more, then that is just tough luck for them!:rolleyes:

Cheers
Gremmy
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Comp points are real money, not play money!:rolleyes:

They should pay regardless of when you last deposited as you used your comp points to play with.

If they were trying to lure you back with free comp points and you happened to win and not deposit more, then that is just tough luck for them!:rolleyes:

Cheers
Gremmy

Thats complete BS - I agree Gremmy, why give him comps to begin with and then claim its 'play money'.... How low can you go???

Nate
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Thats complete BS - I agree Gremmy, why give him comps to begin with and then claim its 'play money'.... How low can you go???

Nate

what i tought cant see any casino rep for Villento in here so really dont know if i should follow up on this or not
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Maybe you could try the affiliate manager Villento
You should definitely follow up on this. Thats some bad excuses from CS!
And I'm sure they wouldn't have added the comp points, if they hadn't seen your deposit history.
Marketing that is, but they prolly don't communiate with payments :rolleyes:


Freddy
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I got this same promo - the 'comp' points were actually a bonus, just added to the comps though - it was for an introduction to the new games, especially the new 3D silver one (also included some 3D glasses)

So they weren't really 'comps' that were earned, it was a bonus. But it was a bonus that was sent by the casino, so why on earth would they give it out to anyone who wasn't eligible?

Villento was accredited here for awhile, but they fell by the wayside awhile back. They should still have a rep though. IMO they should pay you, you didn't claim a bonus you weren't eligible for - they gave it to you. To tell you after you won that you shouldn't have gotten it in the first place really sucks.

EDIT: Sorry, I'm not sure if they were actually accredited, but they were at least in the trial by fire stage.
 
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asianeyes

Dormant account
Joined
Mar 22, 2010
Location
U.K.
Thats complete BS - I agree Gremmy, why give him comps to begin with and then claim its 'play money'.... How low can you go???

Nate

I agree with you 100% Nate. Seems by many accounts, Mg is morphing into Rival style tactics. Too many once accredited and current accredited sites have gone down and/or are going down the road of ruin and wrecked reputation/s.:eek:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I got this same promo - the 'comp' points were actually a bonus, just added to the comps though - it was for an introduction to the new games, especially the new 3D silver one (also included some 3D glasses)

So they weren't really 'comps' that were earned, it was a bonus. But it was a bonus that was sent by the casino, so why on earth would they give it out to anyone who wasn't eligible?

Villento was accredited here for awhile, but they fell by the wayside awhile back. They should still have a rep though. IMO they should pay you, you didn't claim a bonus you weren't eligible for - they gave it to you. To tell you after you won that you shouldn't have gotten it in the first place really sucks.

EDIT: Sorry, I'm not sure if they were actually accredited, but they were at least in the trial by fire stage.

It seems they are determined to carry on travelling along the road to the rogue pit. They should seriously consider checking the map, and turning around and go back the way they came.

This is classic "Virtual casino" bait & switch stuff. Different rules apply when you win, so that a player can never really get a fair game.
I expect the player was meant to lose these points, so they would go away thinking the casino had done them a favour, and that maybe they are sorry for past problems and want the player back.
Had the OP lost, they would never have known they could never have won, and may have been ripe for the next "bait & switch" tactic of a welcome bonus, and if they had played and won with that, what's the betting these winnings would have been confiscated on the grounds that the player DID deposit before more than 2 years ago.

The records should be kept for around 6 years after the player stops playing, and NO WAY should such records be deleted from an ACTIVE account.

They chose to leave the accredited section because they no longer wanted players to have access to the PAB service, and wanted them to use their other channels instead, which they know is not going to be of any help.

Players should consider kicking this lot to the curb until things improve. Losing players would make them wake up to the fact that they have problems that need to be addressed.
 

suxsoy

Dormant account
Joined
Jun 14, 2011
Location
Birmingham
I got this same promo - the 'comp' points were actually a bonus, just added to the comps though - it was for an introduction to the new games, especially the new 3D silver one (also included some 3D glasses)

So they weren't really 'comps' that were earned, it was a bonus. But it was a bonus that was sent by the casino, so why on earth would they give it out to anyone who wasn't eligible?

Villento was accredited here for awhile, but they fell by the wayside awhile back. They should still have a rep though. IMO they should pay you, you didn't claim a bonus you weren't eligible for - they gave it to you. To tell you after you won that you shouldn't have gotten it in the first place really sucks.

EDIT: Sorry, I'm not sure if they were actually accredited, but they were at least in the trial by fire stage.

I got exactly the same CD promotion in the post - 2,000 LP and a pair of 3D glasses to try out Sterling Silver 3D. Thinking that 2,000 LP would equate to around £10 I re-installed the software and went to claim. £2... well still better than a kick in the teeth right?

Anyway didn't like the look of Sterling Silver too much so thought i'd take a spin on Bars and Stripes - and what do you know I hit the jackpot 2nd spin :D After a few hours of playing I end up cashing out £850 - easily the highest amount i've ever won!

That was 3rd June. I wait and I wait but nothing hits my account so I mail Villento. I am told that:

"your withdrawal has been reversed back into your account is because you had won that money on free credits. The decision was taken from the management of our processing company and as per the rules of the casino. Therefore because you won on free credits you will not be able to withdraw the £850.00."

As mentioned by Gremmyboy earlier, I think someone should explain to these guys the difference between free credits (these were actually loyalty points) and play money? Also, no notification from anyone at Villento telling me tht my withdrawal had been reversed and no indication as to why.

Not wanting to let it drop, I contacted Live Help and asked what I was supposed to do with the £850 if I couldn't withdraw it? The advice was to "continue playing and maybe at some point in the future management will approve your withdrawal". Maybe 5 minutes after I lose it all back?

I thought I was an isolated case but it appears this is standard policy these days at Villento :(

Ed
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I got exactly the same CD promotion in the post - 2,000 LP and a pair of 3D glasses to try out Sterling Silver 3D. Thinking that 2,000 LP would equate to around £10 I re-installed the software and went to claim. £2... well still better than a kick in the teeth right?

Anyway didn't like the look of Sterling Silver too much so thought i'd take a spin on Bars and Stripes - and what do you know I hit the jackpot 2nd spin :D After a few hours of playing I end up cashing out £850 - easily the highest amount i've ever won!

That was 3rd June. I wait and I wait but nothing hits my account so I mail Villento. I am told that:

"your withdrawal has been reversed back into your account is because you had won that money on free credits. The decision was taken from the management of our processing company and as per the rules of the casino. Therefore because you won on free credits you will not be able to withdraw the £850.00."

As mentioned by Gremmyboy earlier, I think someone should explain to these guys the difference between free credits (these were actually loyalty points) and play money? Also, no notification from anyone at Villento telling me tht my withdrawal had been reversed and no indication as to why.

Not wanting to let it drop, I contacted Live Help and asked what I was supposed to do with the £850 if I couldn't withdraw it? The advice was to "continue playing and maybe at some point in the future management will approve your withdrawal". Maybe 5 minutes after I lose it all back?

I thought I was an isolated case but it appears this is standard policy these days at Villento :(

Ed

WTF:what:

I thought they just said this couldn't happen because it was "play money" only.

Does this mean that if you "play some more" the management will suddenly overlook the rules and pay you....

BULLSHIT!!

You are being set up for a "bait & switch".

You play some more, maybe then deposit, and think you can now withdraw as promised, and then you will find there is "no record of us saying that, and no member of our staff would make such a promise to you because the rules are quite clear, and apply to everybody".

This is EXACTLY the kind of trickery one would expect from Virtual group, but it is shocking that this is coming from a MICROGAMING group.

That promotional CD came through the post, so complain to the ASA that it is misleading (they now cover internet offers, they got extended powers in March).

Shame they didn't send me one - go on Villento - I DARE you;)

Do you still have the £850 they say you might get if you play some more?
 

3mptyseat

Non-Gambler
PABnonaccred
Joined
May 22, 2010
Location
California de Norte
villento was accredited...but their rep was MIA...

and good luck with the affiliate manager. I have been trying to contact him for 13 months...

Americans beware, villento has a new us facing casino, vegas2web... Same ownership, same 'terrific tuesday' free spins, new rival platform, same old villento untruths and flat out BS...

The audacity of them to screw me out of $5900 lying and stalling while their processors ran for the hills, only to force me into the doomed arms of UMW, than to wait a month and tell me my gold vip status at rich reels mean a gold vip status at vegas2web... Eff that...

And this case is another in a long line of example that Villento Brands loves to set illustrating one thing; they dont give a flying f*ck about integrity, transparency, and more to the point; YOU, the customer...
 

suxsoy

Dormant account
Joined
Jun 14, 2011
Location
Birmingham
That promotional CD came through the post, so complain to the ASA that it is misleading (they now cover internet offers, they got extended powers in March).

Thanks for the heads up - will keep that in mind!

Do you still have the £850 they say you might get if you play some more?

It's sitting in my casino account at the moment - still not sure exactly what I'm supposed to do with it though :(
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Thanks for the heads up - will keep that in mind!

It's sitting in my casino account at the moment - still not sure exactly what I'm supposed to do with it though :(

I would let it stay there until they pay up.

I they DO change their mind, decide to honor the promotion and want to pay the players involved, you would be very upset if you played again and lost it all.

Since they are on the "no-can-do list" you should file a complaint at
You do not have permission to view link Log in or register now.
.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
I got exactly the same CD promotion in the post - 2,000 LP and a pair of 3D glasses to try out Sterling Silver 3D. Thinking that 2,000 LP would equate to around £10 I re-installed the software and went to claim. £2... well still better than a kick in the teeth right?

Anyway didn't like the look of Sterling Silver too much so thought i'd take a spin on Bars and Stripes - and what do you know I hit the jackpot 2nd spin :D After a few hours of playing I end up cashing out £850 - easily the highest amount i've ever won!

That was 3rd June. I wait and I wait but nothing hits my account so I mail Villento. I am told that:

"your withdrawal has been reversed back into your account is because you had won that money on free credits. The decision was taken from the management of our processing company and as per the rules of the casino. Therefore because you won on free credits you will not be able to withdraw the £850.00."

As mentioned by Gremmyboy earlier, I think someone should explain to these guys the difference between free credits (these were actually loyalty points) and play money? Also, no notification from anyone at Villento telling me tht my withdrawal had been reversed and no indication as to why.

Not wanting to let it drop, I contacted Live Help and asked what I was supposed to do with the £850 if I couldn't withdraw it? The advice was to "continue playing and maybe at some point in the future management will approve your withdrawal". Maybe 5 minutes after I lose it all back?

I thought I was an isolated case but it appears this is standard policy these days at Villento :(

Ed

yep same mail that i got ive tried reason with them about this as i used to be a regular there few years ago but to no vail
 

suxsoy

Dormant account
Joined
Jun 14, 2011
Location
Birmingham
I've just seen that they have made an update to their T&C's:

"For winnings that originate from the wagering of Free Credits alone, which free credits were part of a No-Deposit Bonus, such winnings are limited to a cash withdrawal of $200"

Conveniently there is no "date last updated" but I think we can safely assume someone from Villento is reading this thread and I'm about to get an email referring me to this :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I've just seen that they have made an update to their T&C's:

"For winnings that originate from the wagering of Free Credits alone, which free credits were part of a No-Deposit Bonus, such winnings are limited to a cash withdrawal of $200"

Conveniently there is no "date last updated" but I think we can safely assume someone from Villento is reading this thread and I'm about to get an email referring me to this :)

Well, surely this means you should be allowed 200 of it, not NONE of it as they have claimed.

Still in your account eh;)
The other 650 that is.

Do you like Fruit machines, but think that Villento are a bunch of ROBBERS, and want someone to send the COPS after them for nicking your winnings:D;)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I agree with you 100% Nate. Seems by many accounts, Mg is morphing into Rival style tactics. Too many once accredited and current accredited sites have gone down and/or are going down the road of ruin and wrecked reputation/s.:eek:

What has this got to do with MGS??

It is up to operators what promotions they run. MGS plays no part.

Please get your facts straight.

Villento should pay any and all winnings as there is/was no cap on comp point withdrawals. It doesn't matter how the points were earned, they're still points.

If Villento wanted to give a no deposit bonus why didn't they just....I don't know......give a no deposit bonus???

CM should consider this as rogue behaviour.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
What has this got to do with MGS??

It is up to operators what promotions they run. MGS plays no part.

Please get your facts straight.

Villento should pay any and all winnings as there is/was no cap on comp point withdrawals. It doesn't matter how the points were earned, they're still points.

If Villento wanted to give a no deposit bonus why didn't they just....I don't know......give a no deposit bonus???

CM should consider this as rogue behaviour.

Mr or Mrs. know it all, once again.
 
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chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
What has this got to do with MGS??

It is up to operators what promotions they run. MGS plays no part.

Please get your facts straight.

Villento should pay any and all winnings as there is/was no cap on comp point withdrawals. It doesn't matter how the points were earned, they're still points.

If Villento wanted to give a no deposit bonus why didn't they just....I don't know......give a no deposit bonus???

CM should consider this as rogue behaviour.

MG may not have anything to do with this but they are not holding their licensees to observe strict standards as before. In the long run, the software brand will also suffer from the misdeeds of a few rogues.
 
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