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Villa Fortuna not honoring sign up bonus

Discussion in 'Casino Complaints - Bonus Issues' started by funeral979, Jan 10, 2011.

    Jan 10, 2011
  1. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    I am considering doing a PAB on this, but perhaps I am wrong, so wanted to get some opinions on this.

    I was looking for a new place to play last night, so I decided to try Villa Fortuna. It is the only BetOnSoft casino that I have not deposited at. I was also attracted to their 300% limited time sign up offer. So I went ahead and deposited, then attempted to claim the bonus. It said that I was not eligible to claim it....so I went to live chat. After some discussion I was finally told that this particular bonus was only available to German players who registered thru an affilaite site via invite:what:

    Ok maybe I did? I didn't think so....I clicked a link to get there after doing a search. Maybe im an idiot...or maybe this guy didn't know what he was talking about.

    Well after looking at it a bit further today I feel like I was tricked. Just typing the casinos website into your browser you get this same sign up promotional offer of 300% on your first deposit. I most certaintly didn't click thru an affiliate banner or whatever to get that special offer. It is there for everyone:mad:

    Am I wrong?
     
    1 person likes this.
  2. Jan 10, 2011
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    This is what I found when I typed in the web addy:

    Looks like that CSR didnt know their ass from their elbow.

    I would certainly ask to speak to a manager or try a different CSR in live chat....its all there in black and white so you are definitely eligible.
     
  4. Jan 10, 2011
  5. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    I talked to 2 different CSRs, one last night and one tonight...and they both say the same thing, that the above offer was only for German players who clicked thru an affiliate.....I see noweher that this was mentioned. It doesn't make sense.
     
  6. Jan 10, 2011
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Update - I enquired about the offer myself:

    I really do think it is a case of deceptive advertising, especially considering the bonus code can only be entered after the deposit.

    Anyway, there are a few terms that put me off so I won't play there in any case:



    They also have a very vague FU clause.

    Maybe you dodged a bullet here funeral
     
    2 people like this.
  8. Jan 10, 2011
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's Grand Prive - Villa Fortuna is the casino they set up as part of the process of screwing affiliates. I was emailed to tell me that the other casinos would be closing, and would I like to transfer my play to Villa Fortuna. It was bullshit, nothing more than a means to shift players over to an "untagged" casino from the ones they had joined through affiliates.

    Somebody posted about this, and was then pressured by Grand Prive to remove the post because they didn't want it known that this shift to Villa Fortuna was taking place.


    Grand Prive are in the rogue pit for "unethical business practice", and deceptive marketing is an example of such a practice.

    They can't even agree whether this code is for German players, or US players. Looks like they are LYING, else their stories would match.

    I bet the idea is to snare the deposit, THEN make up some excuse as to why the player is not eligible for the bonus. They probably expect the player will play on anyway without the bonus, and they will at least make ONE lot of money out of them.
     
    1 person likes this.
  10. Jan 13, 2011
  11. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    These guys are really starting to piss me off.

    Now apparently I am bonus banned at all Grand Prive casinos. Now I never played at GP when they with Microgaming, so I don't know much about the affiliate fiasco with them. However, when they went to BetOnSoft I signed up at their casinos as I really like the software. I never had a problem with them up to this point....and always got my cashins super fast.

    They have been running this promo for the past month or so where you deposit $20+ and if you claim a match bonus with it....and play for an hour, they will give you an additional $60 as a seperate bonus. Pretty good deal...they call it the Sunday 60/60 promo.

    Well after being refused the above 300% sign up at villa fortuna (and my understanding is, they are not part of the grand prive group...villa is a standalone but grand prive does support for them...and apparently has same manager:rolleyes:), I decided to use the above mentioned 60/60 promo.

    Guess what? No can do here either. They said I cannot claim any more promos at any GP casino or the 2 standalones that they "host" (Villa and Big Dollar) I asked why they allowed me to claim the 100% welcome bonus a few days ago...well apparently sign up offers are different...and they cannot "deny me those".

    And of course I keep getting emails addressed to me twice a week with nice bonus offers from them STILL. I was never told or emailed by anyone that I could no longer claim bonuses...instead I was, surprise!, just sent more bonuses.

    Supposedly I am bonus banned because my bonus/deposit ratio is too high. Well if you keep sending people free money and deposit match bonuses of 100%+.....that is eventually going to happen!!!! Duhhh!!!!! Not like their bonuses are easy to beat anyway.

    They tell me to deposit and play with my own money and they well review my account. I am done with these clowns....I thought maybe they turned over a new leaf with the new software, but I guess not.
     
  12. Jan 13, 2011
  13. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    This is pretty common practice among some casinos. I have encountered this twice before.

    They advertise decent SuBs on their site but only when you go to claim the bonus you discover it’s only half of what they advertised or something worse. They do this to attract customers who would otherwise take their money elsewhere. And when the casino is questioned about this they say things like; “That offer is old.”

    Just make sure you have all your facts straight before proceeding, they may be innocent.
     
  14. Jan 13, 2011
  15. HadEnouth

    HadEnouth Dormant account

    Occupation:
    dont work
    Location:
    England
    How low can these casinos get and if things cant get worse, I read this from another thread.

    Originally Posted by poser
    Just be warned, there is a term at Villa Fortuna, I didn't believe my eyes when I saw it:

    Inactive accounts WILL NOT receive balance payments for wins.
    An active account requires that a player deposits a minimum of $/?/�20 per week, and that the deposit is wagered through 20X. (All table games and Video Poker excluded from meeting the wagering requirements).

    You can ALSO keep your account active by depositing $/?/�80 and wagering it through 20X at least once a month. Again all table games and Video Poker games are excluded from wagering).
     
    1 person likes this.
  16. Jan 13, 2011
  17. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    :eek:
    So if you do not play through 400.- a week or 1600.- per month on slots and keno only, you can never cashout?
    Nice term!:rolleyes:

    Uninstall and run for the hills I'd say..
     
    1 person likes this.
  18. Jan 13, 2011
  19. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -

    Wow...if this is correct, its just crazy :eek2:
     
  20. Jan 13, 2011
  21. raj

    raj Dormant account

    Occupation:
    Bingo Product Manager and in-running trader.
    Location:
    LONDON
    That is truely comical.....you really couldn't make up a term like that....maybe it is not enforced , maybe it is.....but even seeing a term like that in any T&Cs would cause me to run a mile

    Raj
     
  22. Jan 15, 2011
  23. slotjunkie

    slotjunkie Dormant account

    Occupation:
    Interior Designer
    Location:
    Washington State
    WHOA!!!! If that isn't enough to let you know they are SCAMMERS, uh....
    And Funeral, you were LIED to, period!
    And Lez is the biggest, best LIAR of the bunch!
    I have and will NEVER deposit there and I have been giving several no deposit chips and continual offers, to be punk'd by them! So how does one really get an invite... well I am in the US and I did live in Germany once :lolup::lolup::lolup:
     
  24. Jan 16, 2011
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No chance of a PAB - they are on the ROGUE list.
    Shame you didn't spot this before you signed-up. :(

    KK
     
  26. Jan 17, 2011
  27. funeral979

    funeral979 Senior Member PABaccred

    Occupation:
    retail
    Location:
    Texas
    I didnt know they were still on the rogue list...my bad...but at any rate....the bullshit continues....

    At Big Dollar which is one of those not Grand Prive but hosted by Grand Prive casinos, I got the below email....

    I mean it is pretty clear, the offer was sent to me this morning, a few hours ago. They will not honor it. I got 2 more emails this morning from Grand Prive, with more offers and a birthday offer.... they will not honor those.

    I mean, how low can you be??? Offer someone a birthday bonus then not honor it????
     

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