VIKS casino misleading email warning

fun4all

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Jul 29, 2014
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Hey just a heads up tonight I received an email from viks casino offering me a 25% match. The email says the following about wagering

"Terms and Conditions: Offer i valid for the recipients of this email only. Minimum deposit is £10. Maximum reload bonus amount is £100. Player must enter the bonus code to activate the bonus. Bonus cash has a 30X wagering requirement before withdrawal."

I think that is quite clearly saying wagering is 30x bonus.

However in the small print it also says "General T&C's and bonus terms apply." When you go on the general bonus terms it says 30xDEPOSIT+BONUS is the normal wagering for bonuses.

On a 25% match, the difference between 30xb and 30xd+b is massive. So I went on live chat to clarify, and apparently its 30xd+b.

I should say now I have deposited and played at Viks and I always found live chat helpful and got the feeling they are good guys. I felt safe playing there. I do not think there is any intent to deceive here and I will deposit with them in future. However this does piss me off, the email quite clearly states 30xb and many people might deposit rightfully thinking that only to find themselves lured into gigantic wagering they were told was not there. Be careful!
 
Hey just a heads up tonight I received an email from viks casino offering me a 25% match. The email says the following about wagering

"Terms and Conditions: Offer i valid for the recipients of this email only. Minimum deposit is £10. Maximum reload bonus amount is £100. Player must enter the bonus code to activate the bonus. Bonus cash has a 30X wagering requirement before withdrawal."

I think that is quite clearly saying wagering is 30x bonus.

However in the small print it also says "General T&C's and bonus terms apply." When you go on the general bonus terms it says 30xDEPOSIT+BONUS is the normal wagering for bonuses.

On a 25% match, the difference between 30xb and 30xd+b is massive. So I went on live chat to clarify, and apparently its 30xd+b.

I should say now I have deposited and played at Viks and I always found live chat helpful and got the feeling they are good guys. I felt safe playing there. I do not think there is any intent to deceive here and I will deposit with them in future. However this does piss me off, the email quite clearly states 30xb and many people might deposit rightfully thinking that only to find themselves lured into gigantic wagering they were told was not there. Be careful!



Hi fun4all, I am Silvi, from VIKS Casino and just read your post. I must apology for this mislead. Our new campaign girl - she actually writes beautiful emails - was probably not properly briefed on the terms.
Since this is without question out mistake, I am changing the bonus terms for this offer to the 30x bonus wagering only.
Please enjoy your play with us and stay entertained.
fun4all - we'll PM you.

Cheers
Silvia
 
Hi fun4all, I am Silvi, from VIKS Casino and just read your post. I must apology for this mislead. Our new campaign girl - she actually writes beautiful emails - was probably not properly briefed on the terms.
Since this is without question out mistake, I am changing the bonus terms for this offer to the 30x bonus wagering only.
Please enjoy your play with us and stay entertained.
fun4all - we'll PM you.

Cheers
Silvia

Hey thanks Silvi. First of all the offer is appreciated. I did say in my original post I believed this to be a genuine mistake and not an intent to deceive so I am glad you confirmed that. Please don't be too hard on this new employee.

I am not sure if you will be able to PM instantly without having a few posts, contact CM to get your account upgraded if you are a rep.
 
Hi fun4all, I sent a PM yesterday, not sure if you got it...I sent it before I got approved as rep :)

I did get it and I replied to it maybe it didn't work or something I will try again

Just realised you might be also getting the auto pms when you have been quoted as well - these might be confusing, I have sent you a normal pm also.
 

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