1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

VIKS casino misleading email warning

Discussion in 'Online Casinos' started by fun4all, Apr 13, 2016.

    Apr 13, 2016
  1. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Hey just a heads up tonight I received an email from viks casino offering me a 25% match. The email says the following about wagering

    "Terms and Conditions: Offer i valid for the recipients of this email only. Minimum deposit is £10. Maximum reload bonus amount is £100. Player must enter the bonus code to activate the bonus. Bonus cash has a 30X wagering requirement before withdrawal."

    I think that is quite clearly saying wagering is 30x bonus.

    However in the small print it also says "General T&C's and bonus terms apply." When you go on the general bonus terms it says 30xDEPOSIT+BONUS is the normal wagering for bonuses.

    On a 25% match, the difference between 30xb and 30xd+b is massive. So I went on live chat to clarify, and apparently its 30xd+b.

    I should say now I have deposited and played at Viks and I always found live chat helpful and got the feeling they are good guys. I felt safe playing there. I do not think there is any intent to deceive here and I will deposit with them in future. However this does piss me off, the email quite clearly states 30xb and many people might deposit rightfully thinking that only to find themselves lured into gigantic wagering they were told was not there. Be careful!
     
    6 people like this.
  2. Apr 13, 2016
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I have literally just read the same email / offer.

    First thoughts were 'wow a reload from Viks' must be due my annual bath tomorrow also.

    Tend to 'dive in' when tired too so a BIG thank you for the heads up, won't be touching this one :rolleyes:
     
    1 person likes this.
  4. Apr 13, 2016
  5. ricky

    ricky Experienced Member

    Occupation:
    banking
    Location:
    london
    Contact ASA, i believe they cover email promotions aswell
     
  6. Apr 14, 2016
  7. VIKS Silvi

    VIKS Silvi Dormant account

    Occupation:
    Chief Brand Officer
    Location:
    Malta


    Hi fun4all, I am Silvi, from VIKS Casino and just read your post. I must apology for this mislead. Our new campaign girl - she actually writes beautiful emails - was probably not properly briefed on the terms.
    Since this is without question out mistake, I am changing the bonus terms for this offer to the 30x bonus wagering only.
    Please enjoy your play with us and stay entertained.
    fun4all - we'll PM you.

    Cheers
    Silvia
     
    4 people like this.
  8. Apr 14, 2016
  9. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Hey thanks Silvi. First of all the offer is appreciated. I did say in my original post I believed this to be a genuine mistake and not an intent to deceive so I am glad you confirmed that. Please don't be too hard on this new employee.

    I am not sure if you will be able to PM instantly without having a few posts, contact CM to get your account upgraded if you are a rep.
     
    1 person likes this.
  10. Apr 15, 2016
  11. VIKS Silvi

    VIKS Silvi Dormant account

    Occupation:
    Chief Brand Officer
    Location:
    Malta
    Hi fun4all, I sent a PM yesterday, not sure if you got it...I sent it before I got approved as rep :)
     
    1 person likes this.
  12. Apr 15, 2016
  13. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    I did get it and I replied to it maybe it didn't work or something I will try again

    Just realised you might be also getting the auto pms when you have been quoted as well - these might be confusing, I have sent you a normal pm also.
     

Share This Page