Dear Online Gambling Community,
I need your help! Yesterday I started to play my Battle of Slots Final at Videoslots "Round 5 - Jackpot Chase". The prize pool was 5500€, distributed in:
1. 50% (2750€)
2. 25 % (1375€)
3. 15% (825€)
4. 10% (550€)
Everything went well and I was at first place still having some spins and time left. The other players at this point have used all of their spins already, expect one (But this guy only had a couple of them left and was far off). So even if in the unlucky event the guy would pass me, I would still get 1375€ (2nd Place).
But just half an hour before the end of the battle, I was not able to finish my last 32 Spins. I went straight for the support, asking what is going on. They told me that they will sort it out and an admin will contact me.
When I woke up this morning I tried to login to check the current situation.
I got banned WITHOUT ANY REASON.
Again I tried to contact the live support via chat and telefon both in German and English but they could not help be, apart from that I have to write an email (which I did)
In addition I still had money left on my account which I cannot access now...
Long story short: I won almost 3000€ and was banned without seeing an single cent.
Now I need you help guys! Is there anyone of you who had a similiar experience or knows Videoslots?
Yours sincerly
Chris
I need your help! Yesterday I started to play my Battle of Slots Final at Videoslots "Round 5 - Jackpot Chase". The prize pool was 5500€, distributed in:
1. 50% (2750€)
2. 25 % (1375€)
3. 15% (825€)
4. 10% (550€)
Everything went well and I was at first place still having some spins and time left. The other players at this point have used all of their spins already, expect one (But this guy only had a couple of them left and was far off). So even if in the unlucky event the guy would pass me, I would still get 1375€ (2nd Place).
But just half an hour before the end of the battle, I was not able to finish my last 32 Spins. I went straight for the support, asking what is going on. They told me that they will sort it out and an admin will contact me.
When I woke up this morning I tried to login to check the current situation.
I got banned WITHOUT ANY REASON.
Again I tried to contact the live support via chat and telefon both in German and English but they could not help be, apart from that I have to write an email (which I did)
In addition I still had money left on my account which I cannot access now...
Long story short: I won almost 3000€ and was banned without seeing an single cent.
Now I need you help guys! Is there anyone of you who had a similiar experience or knows Videoslots?
Yours sincerly
Chris