Fabio1307
Violated zero tolerance policy rule: 2.1
- Joined
- Jan 5, 2019
- Location
- Switzerland
Hello together,
First i have to say my english is not my main languege. I try so good as possible.
So I signed up for video slots on 26.12.18 and deposited 1000 Euro via Sofortüberweisung. This went without problems. After an up and down at the Slos I won Queen of Riches 5800Euro. I kept on playing and managed to get Jemming Jars to 10500Euro. I played further 500 euros and then I wanted to pay the buzzer of 10'000 Euro. The first verification steps went without problems. The only verification step that took longer was "Verify Immediately". There, any documents were required. First, a screenshot of my e-banking, then a screenshot of the contract number etc, this was all on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed him and send him.
First he was rejected, I sent him again and suddenly I got the mail that I'm verified. So after that I wanted to make the payout. However, after about 5-10 minutes, after filling in the payment request, I always got the mail withdrawl denied.
I contacted support and started the whole game. On the questions why the payout was blocked again and again I only got the statement the deposit would not be paid. I should bring a confirmation from the bank and then I could pay off. After I closed chat because I wanted to sign up for video slots and lo and behold, Account deactivated.
Again I tried to reach support. After countless attempts, I got the message that I have violated the terms and conditions term1,4. After further demand what I should have done exactly wrong, I always got the same answer: Term 1.4.
Videoslots reserves before me a reason why my account is blocked.
All this I can confirm by e-mails and saved chats. I am really disappointed with video slots.
Meanwhile, I have received a mail that you have received the money. My account still remains blocked because I have violated Term1,4.
I hope someone can help me.
Best regards
Fabio
First i have to say my english is not my main languege. I try so good as possible.
So I signed up for video slots on 26.12.18 and deposited 1000 Euro via Sofortüberweisung. This went without problems. After an up and down at the Slos I won Queen of Riches 5800Euro. I kept on playing and managed to get Jemming Jars to 10500Euro. I played further 500 euros and then I wanted to pay the buzzer of 10'000 Euro. The first verification steps went without problems. The only verification step that took longer was "Verify Immediately". There, any documents were required. First, a screenshot of my e-banking, then a screenshot of the contract number etc, this was all on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed him and send him.
First he was rejected, I sent him again and suddenly I got the mail that I'm verified. So after that I wanted to make the payout. However, after about 5-10 minutes, after filling in the payment request, I always got the mail withdrawl denied.
I contacted support and started the whole game. On the questions why the payout was blocked again and again I only got the statement the deposit would not be paid. I should bring a confirmation from the bank and then I could pay off. After I closed chat because I wanted to sign up for video slots and lo and behold, Account deactivated.
Again I tried to reach support. After countless attempts, I got the message that I have violated the terms and conditions term1,4. After further demand what I should have done exactly wrong, I always got the same answer: Term 1.4.
Videoslots reserves before me a reason why my account is blocked.
All this I can confirm by e-mails and saved chats. I am really disappointed with video slots.
Meanwhile, I have received a mail that you have received the money. My account still remains blocked because I have violated Term1,4.
I hope someone can help me.
Best regards
Fabio