Videoslots withdrawl denied and Account blocked.

[Fabio1307]

Hello together,
First i have to say my english is not my main languege. I try so good as possible.

So I signed up for video slots on 26.12.18 and deposited 1000 Euro via Sofortüberweisung. This went without problems. After an up and down at the Slos I won Queen of Riches 5800Euro. I kept on playing and managed to get Jemming Jars to 10500Euro. I played further 500 euros and then I wanted to pay the buzzer of 10'000 Euro. The first verification steps went without problems. The only verification step that took longer was "Verify Immediately". There, any documents were required. First, a screenshot of my e-banking, then a screenshot of the contract number etc, this was all on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed him and send him.
First he was rejected, I sent him again and suddenly I got the mail that I'm verified. So after that I wanted to make the payout. However, after about 5-10 minutes, after filling in the payment request, I always got the mail withdrawl denied.
I contacted support and started the whole game. On the questions why the payout was blocked again and again I only got the statement the deposit would not be paid. I should bring a confirmation from the bank and then I could pay off. After I closed chat because I wanted to sign up for video slots and lo and behold, Account deactivated.
Again I tried to reach support. After countless attempts, I got the message that I have violated the terms and conditions term1,4. After further demand what I should have done exactly wrong, I always got the same answer: Term 1.4.
Videoslots reserves before me a reason why my account is blocked.

All this I can confirm by e-mails and saved chats. I am really disappointed with video slots.

Meanwhile, I have received a mail that you have received the money. My account still remains blocked because I have violated Term1,4.

I hope someone can help me.
Best regards
Fabio

 

[keegannye]

Hello together,
First i have to say my english is not my main languege. I try so good as possible.

So I signed up for video slots on 26.12.18 and deposited 1000 Euro via Sofortüberweisung. This went without problems. After an up and down at the Slos I won Queen of Riches 5800Euro. I kept on playing and managed to get Jemming Jars to 10500Euro. I played further 500 euros and then I wanted to pay the buzzer of 10'000 Euro. The first verification steps went without problems. The only verification step that took longer was "Verify Immediately". There, any documents were required. First, a screenshot of my e-banking, then a screenshot of the contract number etc, this was all on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed him and send him.
First he was rejected, I sent him again and suddenly I got the mail that I'm verified. So after that I wanted to make the payout. However, after about 5-10 minutes, after filling in the payment request, I always got the mail withdrawl denied.
I contacted support and started the whole game. On the questions why the payout was blocked again and again I only got the statement the deposit would not be paid. I should bring a confirmation from the bank and then I could pay off. After I closed chat because I wanted to sign up for video slots and lo and behold, Account deactivated.
Again I tried to reach support. After countless attempts, I got the message that I have violated the terms and conditions term1,4. After further demand what I should have done exactly wrong, I always got the same answer: Term 1.4.
Videoslots reserves before me a reason why my account is blocked.

All this I can confirm by e-mails and saved chats. I am really disappointed with video slots.

Meanwhile, I have received a mail that you have received the money. My account still remains blocked because I have violated Term1,4.

I hope someone can help me.
Best regards
Fabio

Sure can Fabio, Swedish is not my language at all......


you cant do much.... these are the terms and conditions

1.4. Videoslots förbehåller sig rätten att enligt eget gottfinnande:

• neka att en person öppnar ett Videoslots-konto och/eller stänger ett befintligt konto, neka insättningar utan vidare förklaring, förutsatt att alla redan gjorda insatser och vinster kommer att hedras av företaget så länge dessa inte uppstod genom bedrägeri eller på annat olagligt sätt;
• upphäva och/eller ställa in personens tillgång till kampanjer, tävlingar eller andra tjänster, när;
• Videoslots är av åsikten att det finns legitima tveksamheter gällande att kontot är, har varit eller kan vara:
  • i syfte för illegala, bedrägliga eller ohederliga aktiviteter;
  • begära dokument för verifiering av identitet, auktorisationen att använda ett specifikt kort (bland annat förbetalda kort) och/eller andra fakta som tillhandahållits av kontoinnehavaren, innan uttag utförs;
  • inneha och förvalta medel som tillhör kontoinnehavaren i enlighet med allmänt accepterade riktlinjer;
  • för kontanthantering. Detta kan omfatta en finansiell institution och/eller en leverantör av en betalningslösningar som;
  • anförtros med att inneha medel för och/eller i förmån för kontoinnehavaren
  • förverkar och/eller konfiskerar medel som finns på ett konto och/eller vägrar att uppfylla ett krav, i händelse att, direkt eller indirekt, dessa villkor har överträtts och/eller obehörigt på annat sätt.
• begränsa och vägra ta emot satsningar och avsluta event eller spel från att erbjudas på platsen.

Or in english for those reading

1.4. Videoslots reserves the right at its sole discretion:

• deny that a person opens a Video Slots account and / or closes an existing account, denies deposits without further explanation, provided that all actions and profits already made will be honored by the Company as long as they did not arise through fraud or otherwise unlawfully;
• cancel and / or cancel the person's access to promotions, competitions or other services, when;
• Video slots are of the opinion that there are legitimate doubts that the account is, has been or may be:
  • for the purpose of illegal, fraudulent or dishonest activities;
  • requesting documents for identity verification, authorization to use a specific card (including prepaid cards) and / or other facts provided by the account holder, before making withdrawals;
  • hold and manage funds belonging to the account holder in accordance with generally accepted guidelines;
  • for cash handling. This may include a financial institution and / or a payment solution provider such as;
  • be entrusted with holding funds for and / or in favor of the account holder
  • forfeits and / or confiscates funds that are in an account and / or refuses to fulfill a requirement, in the event that, directly or indirectly, these conditions have been violated and / or unauthorized in another way.
• limit and refuse to receive bets and end events or bets from being offered on the spot.

Maybe many years ago you had an account or used the wrong card but these guys will help

@Team.Videoslots

 

[Playford7]

Sure can Fabio, Swedish is not my language at all......


you cant do much.... these are the terms and conditions

1.4. Videoslots förbehåller sig rätten att enligt eget gottfinnande:

• neka att en person öppnar ett Videoslots-konto och/eller stänger ett befintligt konto, neka insättningar utan vidare förklaring, förutsatt att alla redan gjorda insatser och vinster kommer att hedras av företaget så länge dessa inte uppstod genom bedrägeri eller på annat olagligt sätt;
• upphäva och/eller ställa in personens tillgång till kampanjer, tävlingar eller andra tjänster, när;
• Videoslots är av åsikten att det finns legitima tveksamheter gällande att kontot är, har varit eller kan vara:
  • i syfte för illegala, bedrägliga eller ohederliga aktiviteter;
  • begära dokument för verifiering av identitet, auktorisationen att använda ett specifikt kort (bland annat förbetalda kort) och/eller andra fakta som tillhandahållits av kontoinnehavaren, innan uttag utförs;
  • inneha och förvalta medel som tillhör kontoinnehavaren i enlighet med allmänt accepterade riktlinjer;
  • för kontanthantering. Detta kan omfatta en finansiell institution och/eller en leverantör av en betalningslösningar som;
  • anförtros med att inneha medel för och/eller i förmån för kontoinnehavaren
  • förverkar och/eller konfiskerar medel som finns på ett konto och/eller vägrar att uppfylla ett krav, i händelse att, direkt eller indirekt, dessa villkor har överträtts och/eller obehörigt på annat sätt.
• begränsa och vägra ta emot satsningar och avsluta event eller spel från att erbjudas på platsen.

Or in english for those reading

1.4. Videoslots reserves the right at its sole discretion:

• deny that a person opens a Video Slots account and / or closes an existing account, denies deposits without further explanation, provided that all actions and profits already made will be honored by the Company as long as they did not arise through fraud or otherwise unlawfully;
• cancel and / or cancel the person's access to promotions, competitions or other services, when;
• Video slots are of the opinion that there are legitimate doubts that the account is, has been or may be:
  • for the purpose of illegal, fraudulent or dishonest activities;
  • requesting documents for identity verification, authorization to use a specific card (including prepaid cards) and / or other facts provided by the account holder, before making withdrawals;
  • hold and manage funds belonging to the account holder in accordance with generally accepted guidelines;
  • for cash handling. This may include a financial institution and / or a payment solution provider such as;
  • be entrusted with holding funds for and / or in favor of the account holder
  • forfeits and / or confiscates funds that are in an account and / or refuses to fulfill a requirement, in the event that, directly or indirectly, these conditions have been violated and / or unauthorized in another way.
• limit and refuse to receive bets and end events or bets from being offered on the spot.

Maybe many years ago you had an account or used the wrong card but these guys will help

@Team.Videoslots

Beat me to sending the link lol

 

[keegannye]

Beat me to sending the link lol

Outsourcing we are doing VS job and we dont get paid for it LOL. If customer support was like this across the world everyone would be much happier. Not having a go at VS customer support lovem, but just saying we were fast

 

[Fabio1307]

But in the terms they write that VS have to pay me out befor they block my account. Thats there own rules.

 

[Harry_BKK]

Hi Fabio,

I will alert @Team.Videoslots to your thread, maybe they can help.

 

[NeverLucky]

Sure can Fabio, Swedish is not my language at all......

Hes from Switzerland not from Sweden

@Fabio1307 : Contact @Team.Videoslots , maybe they can help you out or comment on the situation. You can write a PM by clicking on their name and clicking on "Send Private Message".

 

[Gaz237]

Outsourcing we are doing VS job and we dont get paid for it LOL. If customer support was like this across the world everyone would be much happier. Not having a go at VS customer support lovem, but just saying we were fast

No point being fast if you send a Swiss bloke a translation in Swedish

 

[keegannye]

Whoops. Hes not the only one that didnt read the fine print it seems. Maybe im more like a customer service agent then it seems lol

No point being fast if you send a Swiss bloke a translation in Swedish

 

[Timo0510]

Hello Fabio,

We talked on a German Board about it.To be fair u should say,u Deposit from your Friends IP / House and he is also registered on VS.Thats the Main problem on this Situation i think.

However,here is the right Place to clear that. @Team.Videoslots will for sure help u to clear the Situation i think

Welcome on Casinomeister Forum

 

[Team.Videoslots]

Hi @Fabio1307,

Please be aware that we do not believe it will be beneficial to discuss this matter on a public forum. We stand by our decision to close your account due to breaching Term 1.4 found in our Terms and Conditions (

You do not have permission to view link Log in or register now.

).

You are more than welcome to either contact us directly by sending an e-mail to support@videoslots.com or by filing a complaint with the MGA by going to the following link

You do not have permission to view link Log in or register now.

.

Best regards,
Team Videoslots.

 

[Fabio1307]

Hello, now they tell me I have violated against term 1.3 and 1.4. But what exactly will not be communicated to me.

 

[Fabio1307]

I think this is exactly the right place to discuss it. According to their terms and conditions you have to pay me my money before you block an account.



I do not understand the problem of Video Slots. You just tell me Term 1.4 etc. But what I did exactly should not tell me. Finally, you let me deposit then you should also pay me off. For me, the matter would be done with videoslot when I get my money. Anyone who is ever against playing is out of the question for me.

 

[Gaz237]

Timo above has said what you did. and its been discussed on the German forum

I'm presuming you took another Sign up/ Welcome bonus, of which, only one is allowed per household/isp

 

[NeverLucky]

Timo above has said what you did. and its been discussed on the German forum

I'm presuming you took another Sign up/ Welcome bonus, of which, only one is allowed per household/isp

Im reading through the German Thread right now.

He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

 

[Playford7]

Im reading through the German Thread right now.

He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

If that’s the case as it appears the score reads...
Videoslots 1-0 OP

 

[Aryol]

If that’s the case as it appears the score reads...
Videoslots 1-0 OP

I think this case is really poorly handled by Videoslots, I love them but in this case they should give the man at least his money back (or did they gave him the deposit amount back? If yes, then I am fine with the result).

 

[Playford7]

I think this case is really poorly handled by Videoslots, I love them but in this case they should give the man at least his money back (or did they gave him the deposit amount back? If yes, then I am fine with the result).

What?? Even if he takes a bonus twice and has 2 accounts?.. surerly not if that’s the case..

 

[NeverLucky]

What?? Even if he takes a bonus twice and has 2 accounts?.. surerly not if that’s the case..

He didn't take the Bonus. But registering and playing at your Friends place who is SE'd at that casino certainly does not help the case and makes it rather suspicious - for me at least.

 

[Casinomeister]

...He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

What are the odds, eh?

@Fabio1307 - give it a rest. It's a weekend and no one needs to be putting out fires. Besides, the casino rep already said that they won't discuss it here, and they have referred you to the MGA. You can also submit a PAB here - but please read the PAB terms before submitting it.
Submit Your Online Casino Complaint - Casinomeister

Also, please reread our zero tolerance policy on posting complaints. I have a feeling you skipped that part. Just because your English is not that good does not excuse you from following the forum rules. Thank you.

 

[dunover]

I think this is exactly the right place to discuss it. According to their terms and conditions you have to pay me my money before you block an account.



I do not understand the problem of Video Slots. You just tell me Term 1.4 etc. But what I did exactly should not tell me. Finally, you let me deposit then you should also pay me off. For me, the matter would be done with videoslot when I get my money. Anyone who is ever against playing is out of the question for me.

Nope. VS aren't obliged to pay you at all, as technically all your bets are void due to the obvious rule breaches here. You may or may not get the deposit refunded as the bets are void but do not expect the winnings. Personally I think you'd be wasting your time with the MGA or PAB as it would be considered almost frivolous considering your actions. But Bryan has offered you the opportunity to do so, therefore if you decide to proceed you need to stop posting about it on this thread - nothing can be decided on here.

 

[Playford7]

Nope. VS aren't obliged to pay you at all, as technically all your bets are void due to the obvious rule breaches here. You may or may not get the deposit refunded as the bets are void but do not expect the winnings. Personally I think you'd be wasting your time with the MGA or PAB as it would be considered almost frivolous considering your actions. But Bryan has offered you the opportunity to do so, therefore if you decide to proceed you need to stop posting about it on this thread - nothing can be decided on here.

Don’t forget you get preferential treatment here lol ;-)

 

[Chipkin9]

Im reading through the German Thread right now.

He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

 

[thr0b]

Usually one account per household or IP address. I suspect there’s more to it though.

 

[Playford7]

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

I’m no Swedish liberal at all, nor a advocate for casinos with vested interest...
but.. they do have terms, and videoslots are very very far from rogue operators..
I agree let’s see how it plays out totally, but as many long time members will testify ‘seen it all before’
That’s not saying the op is a liar or a fraud by Any stretch

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

read the terms... it’s really not rocket science