Videoslots Withdrawal

[icecream6984]

Hi Everyone,


I was wondering if anyone has made withdrawals using Bank transfer/Adyen at Videoslots, anytime i have withdrawn before it has been processed via Trustly and is usually processed and in my account within an hour.

I made 3 withdrawals, all have been approved, but via Adyen, support said it takes 2 days but i was wondering if anyone knows, from experience, how long it takes to reach your bank account please?

Usually with Trustly, i get asked to input my IBAN and BIC/Swift details but with Adyen it only asked for my IBAN. I have asked support but they said to wait a couple of days and it should be with me soon. My withdrawal was approved on 18/04/2020.

Any help would be appreciated! The withdrawal in total was for £15,000.

Thanks in advance!

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[samdog21]

Well iam from Canada and bank transfer only option via citadel. But last week withdrew 300$ in my account same day .usually 2days fucking unreal. Apparently if you withdraw before 1500hrs uk time 11am here you get it same day called instant check. Np with that

 

[DreamRJ]

Well VS have a period of time for manual withdraws between 12 midnight and 6am UK time they do not manually process them. They do have automatic systems in place though for ewallet withdraws though.

During this pandemic though, the manual withdraws are taking longer as well. So if you do withdraw via bank wire, they stay pending for a longer time at the moment. But Trustly is usually fast anyway and pretty much instant most of the time once it has been approved and processed at VS end and funds sent over.

I only use ewallets to deposit and withdraw to online casinos

 

[Team.Videoslots]

Hi @icecream6984,

Regarding bank withdrawals; If you make your withdrawal before 15:00, then the money is on your account the same day. If it's after 15:00, the money is available on your account on the next banking day. Note that Adyen only processes withdrawals during working days.

For Sweden, Finland, and Denmark, bank withdrawals are available instantly 24/7 after we have processed it.

E-wallet withdrawals worldwide are also available instantly 24/7 after we have processed it. We process withdrawals on an average speed of 5 mins.

Bank withdrawals during weekends should be sorted soon in the UK. We have found a solution for it and should be available in a couple of weeks, we don't have an exact ETA but confirmed its coming.

Best regards,
Team Videoslots

 

[snorky510238]

Hi @icecream6984,

Regarding bank withdrawals; If you make your withdrawal before 15:00, then the money is on your account the same day. If it's after 15:00, the money is available on your account on the next banking day. Note that Adyen only processes withdrawals during working days.

For Sweden, Finland, and Denmark, bank withdrawals are available instantly 24/7 after we have processed it.

E-wallet withdrawals worldwide are also available instantly 24/7 after we have processed it. We process withdrawals on an average speed of 5 mins.

Bank withdrawals during weekends should be sorted soon in the UK. We have found a solution for it and should be available in a couple of weeks, we don't have an exact ETA but confirmed its coming.

Best regards,
Team Videoslots

Can you confirm whether or not customers are reporting problems loading games? The last few days I have had a lot of issues, some games will not load at all.

 

[Team.Videoslots]

Hi @snorky510238,

Both Netent, Thunderkick and Relax Gaming have experience temporary issues on their end the past couple of days. It has been resolved quickly but been a reoccurring issue. Otherwise, everything has been working fine.

Please reach out to us at videoslotsteam@videoslots.com with further details, e.g. error message, games/provider, and device/browser details and we would be happy to take a closer look.

Best regards,
Team Videoslots

 

[snorky510238]

Hi @snorky510238,

Both Netent, Thunderkick and Relax Gaming have experience temporary issues on their end the past couple of days. It has been resolved quickly but been a reoccurring issue. Otherwise, everything has been working fine.

Please reach out to us at videoslotsteam@videoslots.com with further details, e.g. error message, games/provider, and device/browser details and we would be happy to take a closer look.

Best regards,
Team Videoslots

I play on an iPhone 6 and use safari and I am having particular problems with Thunderkick and BTG. I just get the black page with revolving white dots which I have never noticed before.

 

[Luckyscouser45]

I’ve had a withdrawl from ayden bank transfer but it was last year from admiral it took 4 days :-0

 

[Luckyscouser45]

I play on an iPhone 6 and use safari and I am having particular problems with Thunderkick and BTG. I just get the black page with revolving white dots which I have never noticed before.

Same on all British and paddy power for me hate it also kicked out of games mid spin error messages and when get back in game it doesn’t finish the spin or update balance takes the money for the spin

 

[snorky510238]

Same on all British and paddy power for me hate it also kicked out of games mid spin error messages and when get back in game it doesn’t finish the spin or update balance takes the money for the spin

Yes to be honest it’s almost becoming normal now to experience problems every time you play. I am so fed up of it but of course I usually deposit without checking first. Then just end up getting frustrated and losing playing games I don’t particularly like.

 

[icecream6984]

@Team.Videoslots Thanks for ur reply. I still ha dnt received the money and have had no reply from emailing either. Can you please have a look into this for me and let me know if there is a problem?

Thanks

 

[aodat2]

Since this thread is not really titled specifically, I am chiming in with a little bit of praise for VideoSlots.

It's been quite a long time since I've seen anyone doing withdrawals so fast but...

Method: Ecopayz
Date/Time Requested: 21 April 2020 17:31:47 GMT
Date/Time Processed: 21 April 2020 17:35:12 GMT

Good job for the 3 minute 25 seconds processing time.

 

[snorky510238]

Yes that’s one thing you cannot fault VS for, 99% of the time it’s done no fuss and on the odd occasion it has taken a little longer it was still faster than most.

 

[kidgloves]

Yes, I'm waiting for a Trustly withdrawal that is usually fairly instant. This was an 8.30am withdraw yesterday. Gonna give it till tomorrow so the 48 hrs is up before trying support. I also noticed that the IBAN only was asked for and no BIC required which is the first time that has changed for me.

 

[kidgloves]

Update: received my withdrawal this morning - so it took a couple of days rather than instant. Also came from Adyen which was curious given I've never opted for them as a withdrawal method....only every use Trustly normally.

 

[Team.Videoslots]

Hi @icecream6984,

Could you kindly reach out to us by email at videoslotsteam@videoslots.com with your username, so we can further investigate your query?

Thank you very much in advance.

Have a nice day, all!

 

[ESCJAMIE]

Hi Everyone,


I was wondering if anyone has made withdrawals using Bank transfer/Adyen at Videoslots, anytime i have withdrawn before it has been processed via Trustly and is usually processed and in my account within an hour.

I made 3 withdrawals, all have been approved, but via Adyen, support said it takes 2 days but i was wondering if anyone knows, from experience, how long it takes to reach your bank account please?

Usually with Trustly, i get asked to input my IBAN and BIC/Swift details but with Adyen it only asked for my IBAN. I have asked support but they said to wait a couple of days and it should be with me soon. My withdrawal was approved on 18/04/2020.

Any help would be appreciated! The withdrawal in total was for £15,000.

Thanks in advance!

Sam issue here I assumed it was trustly otherwise I would of used paypal, Its been 2 days for me and still nothing
Hope we get it soon !

 

[Gaz237]

Update: received my withdrawal this morning - so it took a couple of days rather than instant. Also came from Adyen which was curious given I've never opted for them as a withdrawal method....only every use Trustly normally.

Made two withdrawals from VS on Friday.

Only just hit my bank account today, 5 days ffs.

Might have to shop around for somewhere else to play, not waiting 5 days, if that's the normal now. Used to a few hours at most, normally minutes with them.

 

[Mr_Slot5]

Made two withdrawals from VS on Friday.

Only just hit my bank account today, 5 days ffs.

Might have to shop around for somewhere else to play, not waiting 5 days, if that's the normal now. Used to a few hours at most, normally minutes with them.

Are you withdrawing to card?

VS have said Visa Direct will be implemented soon so you should get withdrawals within 30 mins of processing.

Paddy Power have this and I get my cashouts to card instantly.

 

[Lincolnuk]

Made 2 cash outs by visa debit last night. They normally show in about 2 days but got a nice sunrise as both was in my account within a few minutes so why im a bit of a critic because of there RTP and state of some games at the moment ill have to give a big pat on the back for this one

 

[DreamRJ]

What? Visa Debit withdrawals are now instant? Is this the same for UK players too? Or is that only for other countries? It is not a very late april fools joke is it?

If paypal breaks again, I might have no choice but to then just use my Visa Debit card to deposit and withdraw with. But I will only do so if Paypal Fails again first and if it is true and withdrawals are now pretty much instant once they have been processed by VS?.

 

[Lincolnuk]

What? Visa Debit withdrawals are now instant? Is this the same for UK players too? Or is that only for other countries? It is not a very late april fools joke is it?

If paypal breaks again, I might have no choice but to then just use my Visa Debit card to deposit and withdraw with. But I will only do so if Paypal Fails again first and if it is true and withdrawals are now pretty much instant once they have been processed by VS?.

I am UK and it was deafeningly true last night. In fact i had spent half before getting out of bed. Dam Amazon.

 

[DreamRJ]

Ok good to know. I will certainly keep this is mind if paypal fails again though

 

[samdog21]

Wtg on the surprise but don't expect that consistantly, learned that. Last week withdraw 300$, banktransfer used to waiting 2 days if you withdraw during the week. But holy fuck was in my bank account same day. Somthing called instant check. So yesterday morning early withdraw 2 times. And I here yesterday from @Videoslots that if you withdraw via banktransfer before 1500hrs gmt. Money in bank account same day. Well I withdrew way before that. And guess what no money. When you enquire never get answers for 2days. Anyway expect money today. But don't say things that don't happen. I fucking hate with a passion chasing a withdraw. From any casino. ALL CASINOS THESE DAYS ARE SO INCONSISTENT its fucked. Iam a Canadian only option from videoslots is bank transfer. So don't get me jacked up with sameday payouts.

 

[DreamRJ]

Wtg on the surprise but don't expect that consistantly, learned that. Last week withdraw 300$, banktransfer used to waiting 2 days if you withdraw during the week. But holy fuck was in my bank account same day. Somthing called instant check. So yesterday morning early withdraw 2 times. And I here yesterday from @Videoslots that if you withdraw via banktransfer before 1500hrs gmt. Money in bank account same day. Well I withdrew way before that. And guess what no money. When you enquire never get answers for 2days. Anyway expect money today. But don't say things that don't happen. I fucking hate with a passion chasing a withdraw. From any casino. ALL CASINOS THESE DAYS ARE SO INCONSISTENT its fucked. Iam a Canadian only option from videoslots is bank transfer. So don't get me jacked up with sameday payouts.

Can you not use neteller or skrill in Canada?