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Videoslots withdrawal of large win

Discussion in 'Online Casinos' started by Mark31288, Mar 7, 2019.

    Mar 8, 2019
  1. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    No idea what this has turned into tbh. I initially came here as I knew very little about VS apart from the knowledge that comes with playing there for a month. I didn’t know if they were going to pay, didn’t know the process, didn’t know who best to speak to and after 3 days I was getting nothing but automated responses regarding anything I asked. THAT was the point. Anything to move this up the chain and get a human response to what I asked.

    Without this forum I suspect I could still be getting the same responses. That’s a positive definitely!

    I have had confirmation this morning that the remaining funds have been processed and I’ll get them in 3-5days. That’s good enough for me!

    Think some people have taken statements out of context, I’ve not once wished to appear ungrateful for the money and have stated many times I will happily wait two months, all I wanted was clarity and some factual information! CM helped me get this.
     
  2. Mar 8, 2019
  3. nate81

    nate81 Newbie member

    Location:
    Sydney

    great to hear. wasnt worried for a second they are a good bunch at VS
     
    Harry_BKK likes this.
  4. Mar 8, 2019
  5. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Awesome - Thanks for the update. Happy to hear its finally been resolved.

    Nate
     
  6. Mar 8, 2019
  7. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    no worries, cheers for all the input - as you can see from the below the bonus landed on the first spin, just realised in the midst of everything i didn't post this screenshot with the win pic!!

    Videoslots withdrawal of large win: RA MAGIC.jpg,Mar 8, 2019
     
    mack341, zreb, aceking123 and 5 others like this.
  8. Mar 8, 2019
  9. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    yea can only speak as you find i suppose, pleased with how quickly it was resolved in the last 24 hours in comparison the the previous 2-3 days, no complaints my end in regards to the resolution and Johan from @Team.Videoslots has been informative and very helpful!
     
    Team.Videoslots likes this.
  10. Mar 8, 2019
  11. Team.Videoslots

    Team.Videoslots Award Winning Casino rep

    Location:
    Malta
    Hi @Mark31288,

    Glad that everything was sorted and once again congratulations to the winnings! :)

    Br,
    Team Videoslots
     
  12. Mar 8, 2019
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's pretty sad that when we should be celebrating a massive win and reassuring a newbie member that everything will be cool, we have a thread that is beating up Videoslots. What the hell? This is not some shithole casino, it's Videoslots.

    All seasoned players should know - many of whom are posting in this thread, that most large wins are audited - I understand that you are a newbie, but I am pretty dismayed that the senior members here did not instill more confidence in you.

    And I'm getting tired that a number of members here feel that berating the casino reps in our forum is par for the course. This is going to end immediately. Casino reps are not here for your "beck and call", and they deserve the respect like any other member. Bullying them into responding or any other aggressive or passive aggressive behavior will not be tolerated.

    Besides, some of you are webmasters that should be tending to your your own websites instead of sabotaging threads here.

    @Mark31288 - I get that you were alarmed that you had a massive win that was pending - it is 100% normal that large wins take longer to process. If VS's support couldn't explain that effectively, well our members could have and this thread would be more celebratory instead of 7 pages of accusations and casino shaming.

    Additionally, please put this into perspective. When did you win this? This week? C'mon, we have had some players taking weeks to chase down winnings - or better yet, piece-mealed with the attempt to make you play your winnings back. I honestly think that Videoslots is an amazing casino - and I am pretty disappointed that a few people here did not point this out. Me thinks there is an agenda afoot.

    I'm happy you chose Videoslots over some clip shot joint like Bronze Casino, or Napoli Casino. This would have been an entirely different thread - and you'd be crying in your beer by week's end.
     
    Last edited: Mar 8, 2019
  14. Mar 8, 2019
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin Note: moved to Online Casino section renamed from "Videoslots withdrawal problem" (there never really was a problem) to "Videoslots withdrawal of large win"
     
  16. Mar 8, 2019
  17. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    i understand all of that now, and don't really understand why i got grief from people about my concerns - like i said in the very beginning i don't know how these things work and that was the whole point of coming here to try and ascertain what happens as VS were not giving me any answers. Hope you can appreciate, seeing a huge balance like that and not knowing what is going on is quite an odd feeling! I just wanted clarity that i wasn't going to get shafted!

    If VS would have replied from the off with the procedure, i wouldn't have needed to come here. Like i have said time and time again in this thread, its the automated 'we will get back to you with updates' response that has no meaning and no explanation. In regards to having perspective, i was unaware that wins could take weeks to withdraw - i have no idea when it comes to stuff like this, hence the post for advise. If i knew what i knew now i wouldn't have come here!!

    Perhaps things get read in the wrong context, but i can assure you i am over the moon with the win, and minus all the BS comments glad that i came here as i gained some valuable information!
     
    Harry_BKK and Casinomeister like this.
  18. Mar 8, 2019
  19. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee CAG webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan

    20 quid a pop on a Novomatic..You must be loaded mate.
    Great hit tho, gratz!

    Never WD that much at VS but I had a few around 4-5k and received them without any issues.
     
  20. Mar 8, 2019
  21. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Yeah but you are fully verified, so its only two clicks on a button. Can't accomplish that with accounts where we mis a document of course.
    Few weeks before that 3.51 second withdrawal, you had to provide additional documents and it took a bit longer. That has to be said as well imo :)

    But any member can ask and I'm happy to assist speeding up stuff. Keep in mind that in the evenings I'm not always checking skype or CM ;)
     
    Nate, ternur, Harry_BKK and 2 others like this.
  22. Mar 8, 2019
  23. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    not a regular thing mate, and not loaded nope - had won a few quid before and ill play some high stakes with winnings because i would never play with my own money, obliterates the balance quickly on a bad day.

    i didn't believe these sort of wins happened in all honesty, let alone off the first press. I actually clicked on the wrong Book of Ra game which makes it even more ridiculous than it already is! It was a combination of flukes that led to the win.
     
    lotusch and Harry_BKK like this.
  24. Mar 8, 2019
  25. danofthewibble

    danofthewibble Experienced Member

    Location:
    Uk
    I think the other thing of note - new(ish) player, a massive bet and a ludicrous hit on the first spin. Alarm bells would surely ring before approving that withdrawal immediately; they would be deficient if they didn’t pause to verify it

    Just wish it were mine!
     
  26. Mar 8, 2019
  27. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lotusch likes this.
  28. Mar 8, 2019
  29. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    dionysus likes this.
  30. Mar 8, 2019
  31. nate81

    nate81 Newbie member

    Location:
    Sydney

    Heres the one i got with my roommate
     

    Attached Files:

    mack341 and Mark31288 like this.
  32. Mar 8, 2019
  33. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee CAG webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan

    Yeah it can be a very good slot, Book of Ra Magic, I did not get more than 1 retrigger yet but I have seen some insane hits on this.
    Very volatile game tho, hence my question about 20 quid a pop. :)
    Novomatics can take ages for a bonus to trigger so to get it at the first spin is amazing.

    Enjoy your winnings mate, a truly insane win.
     
    Mark31288 likes this.
  34. Mar 8, 2019
  35. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    Yea i have always liked Book of Ra from playing it in the Grosvenor Casinos to begin with, then the 6 reel variant online which has paid me well over time! Only played the Magic one a few times on £1-£4 max stake and never hit anything decent, maybe one bonus that paid 10x haha!
    I was very shocked i have to say, then the bonus all became a bit of a blur as it didn't feel real! Still never managed a full screen of explorers though.

    VS is my only active account, and its on a play block whilst i enjoy these winnings so i wont be playing for some time!
     
    lotusch likes this.
  36. Mar 8, 2019
  37. zreb

    zreb Experienced Member PABinit

    Location:
    currently in US
    A 2500x+ win playing higher than your normal stakes, at $20 per spin, on a game you didn't even intend to play, and on the very first spin... now that is some fortune worthy of being jealous of. Congrats on the win.
     
  38. Mar 8, 2019
  39. Mark31288

    Mark31288 Newbie member

    Location:
    United Kingdom
    cheers mate, yes plenty of luck involved with it, but i guess something was telling me to play it albeit subconsciously !!
     
    mack341 and zreb like this.

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