Resolved Videoslots - withdrawal failed, "a development team is working on it"?

[coldraven87]

videoslots so to cut a long story short i withdraw £100 on 4th oct to wrong card my old expire card had to reverify myself which i did all sort that side but they told me a development team is working on it as the withdrawal failed have all the emails its now the 9th im getting told there working on it and thats it?? they told me if a withdrawal fails it goes back into my videoslots account still waiting..... any ideas??

 

[Video_Poker_Pro]

@Team.Videoslots

 

[Mr_Slot5]

videoslots so to cut a long story short i withdraw £100 on 4th oct to wrong card my old expire card had to reverify myself which i did all sort that side but they told me a development team is working on it as the withdrawal failed have all the emails its now the 9th im getting told there working on it and thats it?? they told me if a withdrawal fails it goes back into my videoslots account still waiting..... any ideas??

A refund to an old card should still go through as far as I’m aware, as long as the account linked to the card still exists. This is because the old card details would still be linked to that account. You just can’t make payments. If there is any issue, the bank should still be able to locate the transaction and credit the funds to the account manually.

This being said, I’m not sure if there’s a limit to just how out of date the card can be in order for it to be able to still receive a refund.

 

[coldraven87]

Many thanks for playing with Videoslots.com!

We are contacting you regarding the card withdrawal that you requested that was recently rejected.

Unfortunately, this occurred due to the fact that it did not reach the provider.
In order to be able to withdraw your balance we suggest you try again.

Should you have further questions regarding your withdrawal, you are warmly welcomed to contact our Support at any given time by going to the following link:

You do not have permission to view link Log in or register now.

Thank you for your cooperation

Have a nice week.


That was one of the emails it didn't go to my bank provider so Videoslots have it and it ain't on my account.

 

[Team.Videoslots]

Hi @coldraven87

I have sent you private message regarding this.

Could you please review it as your earliest convenience and reply to me?

Thank you!

Kind regards,
Team Videoslots

 

[bamberfishcake]

Videoslots Site Development Team:

 

[Video_Poker_Pro]

Videoslots Site Development Team:

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[coldraven87]

its sorted now only took 8 days but thanks.