Resolved Videoslots - withdrawal failed, "a development team is working on it"?

coldraven87

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Joined
Oct 7, 2022
Location
Newark
videoslots so to cut a long story short i withdraw £100 on 4th oct to wrong card my old expire card had to reverify myself which i did all sort that side but they told me a development team is working on it as the withdrawal failed have all the emails its now the 9th im getting told there working on it and thats it?? they told me if a withdrawal fails it goes back into my videoslots account still waiting..... any ideas??
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
videoslots so to cut a long story short i withdraw £100 on 4th oct to wrong card my old expire card had to reverify myself which i did all sort that side but they told me a development team is working on it as the withdrawal failed have all the emails its now the 9th im getting told there working on it and thats it?? they told me if a withdrawal fails it goes back into my videoslots account still waiting..... any ideas??
A refund to an old card should still go through as far as I’m aware, as long as the account linked to the card still exists. This is because the old card details would still be linked to that account. You just can’t make payments. If there is any issue, the bank should still be able to locate the transaction and credit the funds to the account manually.

This being said, I’m not sure if there’s a limit to just how out of date the card can be in order for it to be able to still receive a refund.
 

coldraven87

Registered
Joined
Oct 7, 2022
Location
Newark
Many thanks for playing with Videoslots.com!

We are contacting you regarding the card withdrawal that you requested that was recently rejected.

Unfortunately, this occurred due to the fact that it did not reach the provider.
In order to be able to withdraw your balance we suggest you try again.

Should you have further questions regarding your withdrawal, you are warmly welcomed to contact our Support at any given time by going to the following link:
You do not have permission to view link Log in or register now.


Thank you for your cooperation

Have a nice week.


That was one of the emails it didn't go to my bank provider so Videoslots have it and it ain't on my account.
 

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