Videoslots: waiting 50 days

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trymeisoor

Newbie member
PABaccred
Joined
Dec 28, 2018
Location
Russia
I recognized that my account on videoslots was blocked from December 16, 2018. I sent email, but after request additional infos like date of birth, they didn't answer me.

I asked rep here about my account from December 29. He give me another email address. I sent my question to this address, but still no answer.

So, I waiting more than 50 days!
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@trymeisoor

How do you know that the emails are not being blocked by your email provider you use? Some email providers do block or filter some type of emails. I personally do not have issues getting emails from VS when I email with support issues. Or when It is an update to an ongoing issue that the Live Chat Agents had to create a ticket so that the relevant department can look into it and get back to me etc etc.

Either-way. I personally think that you are not being ignored and I reckon that either your email provider is blocking emails from casino related sites or dare I say it, someone might have access to your email address and they keep deleting emails? Just 2 possible scenarios as to why you may not be getting emails back from them.

Good Luck and I hope you get an answer from them soon. They are a great casino, so they should deal with it pretty fast most of the time.
 

trymeisoor

Newbie member
PABaccred
Joined
Dec 28, 2018
Location
Russia
We have replied to your e-mail now and we will not offer any further comments here on the forums.
This is your email: "We regret to inform you that we no longer wish to provide you with our remote gaming services. We are not a financial institution therefore we do not tolerate any behaviour that is not in line with the intended nature of the gaming service."

Just your wish, but you blocked account with my money.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
This is your email: "We regret to inform you that we no longer wish to provide you with our remote gaming services. We are not a financial institution therefore we do not tolerate any behaviour that is not in line with the intended nature of the gaming service."

Just your wish, but you blocked account with my money.
Sounds like you been doing dodgy stuff
 

lockinlove

Staring into the sun
PABaccred
PABinit
Joined
Jan 17, 2014
Location
Canada
It would be nice if videoslots at least expanded a little bit. I get they dont want to reveal how they catch people but I think some of these people deserve a little public shaming for trying to use the forum and us as their little sheep.

Even just something short like our fraud department have looked into this matter and we can confirm this player is not legitimate.

:thumbsup:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
This is your email: "We regret to inform you that we no longer wish to provide you with our remote gaming services. We are not a financial institution therefore we do not tolerate any behaviour that is not in line with the intended nature of the gaming service."

Just your wish, but you blocked account with my money.

If you want to pursue this, I would recommend submitting a PAB. In the meantime, please reread the rules about submitting complaints and our zero tolerance policy. Thank you:
Forum Rules

Thread closed until he PABs.
 
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