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videoslots Source of wealth Fraud department!

Discussion in 'Online Casinos' started by mimi26, Jul 4, 2018.

    Jul 4, 2018
  1. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Ok so I posted a few weeks ago that I had SOW requested at videoslots and after a bit of a struggle The info I sent was accepted ......(sorry cant remember the thread it was in, anyway kept depositing but thought I would deposit a little less because I CBA with this verification all the time.

    On a bit of a losing streak so decided to go on live chat ask for a loyalty chip, fine the CS agents said I will forward to loyalty department.

    A few hours late I received an email from support with an attachment of my bank statement with deposits circled asking where they had come from

    Coincidence or was it because I asked for a free chip.........

    Anyway I emailed them pretty angry asking why on earth my documents where accepted a few weeks ago and a few hours after asking for a free chip all of a sudden they want to know the ins and outs of a ducks arse.

    Told them if they suspect I am a money launderer then report me.

    Received an email back explaining why they needed it i.e gambling commission blah blah blah so I returned the email stating they had already had all they have requested of me and I wont be sending anymore, I dont need to gamble that much or even stay at videoslots.

    Half an hour late I received another email of them but this one was markedly different it came from the fraud department, yes so big header in the email FRAUD DEPARTMENT, is this supposed to scare me? Anyway just a heads up really because it appears they have moved on from locking peoples account who ask for a free chip (Nates thread), it appears they have now decided to go over your source of wealth with a fine tooth comb, something they should have done in the first place!!

    I can 100% prove where that money came from but I am sorry but this is just getting ridiculous now.
     
  2. Jul 4, 2018
  3. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    This is nothing short of appalling.

    The thing is where does the chain stop. I pay you money so you say the money came from borgie but where did I get the money from .. so I say my friend ... so where did my friend get it from . Somewhere 50 passes back there may be a scammer laundering money I guess. It's madness.

    To me if I give proof money was paid into my bank that's my source of wealth proved. My money to gamble came from my bank which is well stocked with funds ty.

    Plus once your source of wealth is approved thst should be it !!

    Fraud department I'd have them up for deflatmation of character and false accusations. If your bank are happy with the way you fund your account then casinos can do one.

    Maybe it really is time to stop gambling.
     
    ladyhawke, Mouche12, goatwack and 2 others like this.
  4. Jul 4, 2018
  5. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hi Mimi26,

    I have sent you a PM.

    Br,
    Daniel.
     
  6. Jul 4, 2018
  7. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Actually you make a good point there about the line of money and where it comes from. I am 45 years old, I work as a nurse, I have never as much as received a parking ticket and I honestly feel like we are being treated as criminals just because we want to gamble
     
    ladyhawke, Mouche12, goatwack and 2 others like this.
  8. Jul 4, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Why are you sending emails implying something fraudulent is going on? Why weren't any issues with SoW documents picked up weeks ago when the documents were originally sent in, surely if you had queries they should have been checked then and the account locked. If you suspect money laundering then you shouldn't allow extra deposits.
     
    ladyhawke, Borgie, Mouche12 and 2 others like this.
  10. Jul 4, 2018
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    The only thing Mimi launders is her nurse's uniform. Jesus. :rolleyes:
     
    mcgameboy, orion, mack341 and 6 others like this.
  12. Jul 4, 2018
  13. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hello Colinsunderland.

    I cannot discuss or comment on anything regarding the contacts made on Casinomeister.

    A Source of Wealth investigation is nothing that simply stops once we receive a requested document but an ongoing process to make sure we are compliant with the regulations put in place.

    Best regards,
    Daniel.
     
  14. Jul 4, 2018
  15. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I'm completely at ease providing VS proof of how I launder my money
     
  16. Jul 4, 2018
  17. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Sorry but I take issue with that. You get a bank statement, its approved, ie you check and accept the information is enough for you to be satisfied that the funds are legitimate. You cannot then, weeks later, suddenly decide, oh no they aren't. If they were fine 3 weeks ago then they should be fine now, unless someone didn't do their job properly weeks ago.

    I don't understand why certain casinos are still doing what they are. I have yet to see a single report of SoW requests from UK based bookmakers (for 'normal' customers), who have to abide by the same rules, and have many many more customers than most casinos based abroad.
     
    ladyhawke, mack341, mimi26 and 2 others like this.
  18. Jul 4, 2018
  19. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    They are losing the plot.
     
    Borgie and mimi26 like this.
  20. Jul 4, 2018
  21. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Just received an email from them with the usual, we need this info to comply etc etc,

    then asking if the payments were inheritance, gifts etc

    Not one single explanation of why after the initial emails they sent one from the fraud department, and I am sorry but this is the issue for me, so I refused to comply and their answer is sending an email from fraud!

    Sorry but this is only done to achieve one thing and thats give people a fright

    And if it was just SOW request again this thread would not have seen the light of day but when that fraud email came I was furious

    P.S also said it was nothing to do with asking for a bonus...........sorry I dont but it
     
    Borgie likes this.
  22. Jul 4, 2018
  23. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I don't know about others but I've dropped my deposits massively at all casinos who tend to go over the top on this type of thing, now I just really play at SkyVegas, WilliamHill, and to a lesser extent Coral and BetVictor. I can play most games I play at those, certainly the ones I play most often, and I know I'm not going to be asked for wills and shit if I dare to deposit £25.
     
  24. Jul 4, 2018
  25. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    The first whiff of BS that I get from a casino is enough for me to close the account. I refuse to play their games. :)
     
  26. Jul 4, 2018
  27. shadow123

    shadow123 Senior Member

    Occupation:
    programmer
    Location:
    midlands
    One thing I dont like about VS is that perfectly reasonable requests to reward a player after a bad run seems to result in
    the player "having a gambling problem" or in this case SOW/AML requests.Time was when most casinos accepted
    that it was in their interested to keep the regular players happy.
     
    ladyhawke, orion, nikantw and 5 others like this.
  28. Jul 4, 2018
  29. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta
    Hello everyone.

    Asking for a bonus has no effect on SoW/AML requests, it simply comes down to coincidence.

    Best regards,
    Daniel.
     
    pereblue, Mouche12 and Harry_BKK like this.
  30. Jul 4, 2018
  31. greylady

    greylady The more I learn, the less I know

    Occupation:
    Little Minx :-)
    Location:
    Scotland
    I didn't ask for anything, I never have and never will of any casino but got accused of exactly the same for expressing my discontent on here - why don't they just say 'SHUT UP' :laugh:
     
    ed skull murphy likes this.
  32. Jul 4, 2018
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    If any of you wonder why I stay at Casumo and rarely play elsewhere, it's because I'm SOW-Verified there! Yes, they have all the slots I want aside from Leander but if you remember I was one of the first to go through this crapola and I posted about it. It took 45 minutes but without help from the 'ambassador' chap it would have taken days of to-and-froing. I just can't face the stress and bollocks over again, so I stick where I'm safe and won't now get held over a barrel and ass-fisted when I want to make a withdrawal.
     
    mcgameboy, t4llek, Reelsoffun and 5 others like this.
  34. Jul 4, 2018
  35. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Exactly how I feel
    On speaking to a couple of people I know at skybet and another bookies, neither have any plans to start blanket requesting customers as some casinos are now, which begs the question, if reps are saying they have to, then why do others say different .
     
    mimi26 likes this.
  36. Jul 4, 2018
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    There has to be a better trigger, a formula set out. It would need to relate net deposits to withdrawals for example. It's possible that a player could deposit 50 quid once, withdraw 5k and then over the coming months deposit bigger amounts (sourced from this win) and if withdrawing sensibly could 'turn over' tens of thousands which would in no way relate to their income that funded the 50 quid initial deposit. The same player loses 50, then deposits thousands over the coming period without making a w/d would be an entirely different cause for concern. I can see the casinos' predicament here but turnover is vanity, losses are sanity.
     
  38. Jul 4, 2018
  39. mack341

    mack341 Full Member

    Location:
    south east england
    There are some recentish news articles about money laundering and malta on the web, perhaps the decent online casinos are making double the effort so that no criticism can be directed at them, it definitely feels like over the top to me but reading this on reuters [nov17] and perhaps it starts to make sense:

    "The European Union has called very publicly for Malta to bring to justice the killers of a journalist who accused the Mediterranean island’s leaders of profiting from global corruption.

    But it has for years been much less vocal — and had little success — in ensuring Malta act to prevent money laundering, according to sources familiar with the work of the Maltese authorities and a Reuters review of EU and Maltese data.

    The data show the smallest EU state has been slow to apply international guidelines on naming firms that do not take action against dubious practices, and the number of convictions and sanctions for money laundering has been low.

    Malta has also consistently registered fewer reports of “suspect transactions” from banks, casinos and other financial operators than any other EU state, according to the data, despite having a disproportionately large financial sector.

    The European Parliament urged the European Commission, the EU’s executive, on Wednesday to investigate Malta’s adherence to the rule of law and voiced “serious concerns” about police independence and international money-laundering on the island. [L8N1NL4LI]

    But criticism of Malta on money laundering — in low-key reports by international supervisory bodies and by anti-corruption campaigner Daphne Caruana Galizia, killed by a car bomb on Oct. 16 — appears so far to have had little impact.


    “Malta has sold its sovereignty to dirty money. The European Commission should take a more active role in investigating the condition of rule of law in Malta,” Sven Giegold, a member of European Parliament from Germany’s Greens party who campaigns against financial crime, told Reuters.

    He said an international investigator was needed to counter a “culture of impunity and fiddling between political and economic elites” in Malta.
     

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