videoslots Source of wealth Fraud department!

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Ok so I posted a few weeks ago that I had SOW requested at videoslots and after a bit of a struggle The info I sent was accepted ......(sorry cant remember the thread it was in, anyway kept depositing but thought I would deposit a little less because I CBA with this verification all the time.

On a bit of a losing streak so decided to go on live chat ask for a loyalty chip, fine the CS agents said I will forward to loyalty department.

A few hours late I received an email from support with an attachment of my bank statement with deposits circled asking where they had come from

Coincidence or was it because I asked for a free chip.........

Anyway I emailed them pretty angry asking why on earth my documents where accepted a few weeks ago and a few hours after asking for a free chip all of a sudden they want to know the ins and outs of a ducks arse.

Told them if they suspect I am a money launderer then report me.

Received an email back explaining why they needed it i.e gambling commission blah blah blah so I returned the email stating they had already had all they have requested of me and I wont be sending anymore, I dont need to gamble that much or even stay at videoslots.

Half an hour late I received another email of them but this one was markedly different it came from the fraud department, yes so big header in the email FRAUD DEPARTMENT, is this supposed to scare me? Anyway just a heads up really because it appears they have moved on from locking peoples account who ask for a free chip (Nates thread), it appears they have now decided to go over your source of wealth with a fine tooth comb, something they should have done in the first place!!

I can 100% prove where that money came from but I am sorry but this is just getting ridiculous now.
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
This is nothing short of appalling.

The thing is where does the chain stop. I pay you money so you say the money came from borgie but where did I get the money from .. so I say my friend ... so where did my friend get it from . Somewhere 50 passes back there may be a scammer laundering money I guess. It's madness.

To me if I give proof money was paid into my bank that's my source of wealth proved. My money to gamble came from my bank which is well stocked with funds ty.

Plus once your source of wealth is approved thst should be it !!

Fraud department I'd have them up for deflatmation of character and false accusations. If your bank are happy with the way you fund your account then casinos can do one.

Maybe it really is time to stop gambling.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
This is nothing short of appalling.

The thing is where does the chain stop. I pay you money so you say the money came from borgie but where did I get the money from .. so I say my friend ... so where did my friend get it from . Somewhere 50 passes back there may be a scammer laundering money I guess. It's madness.

To me if I give proof money was paid into my bank that's my source of wealth proved. My money to gamble came from my bank which is well stocked with funds ty.

Plus once your source of wealth is approved thst should be it !!

Fraud department I'd have them up for deflatmation of character and false accusations. If your bank are happy with the way you fund your account then casinos can do one.

Maybe it really is time to stop gambling.

Actually you make a good point there about the line of money and where it comes from. I am 45 years old, I work as a nurse, I have never as much as received a parking ticket and I honestly feel like we are being treated as criminals just because we want to gamble
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi Mimi26,

I have sent you a PM.

Br,
Daniel.

Why are you sending emails implying something fraudulent is going on? Why weren't any issues with SoW documents picked up weeks ago when the documents were originally sent in, surely if you had queries they should have been checked then and the account locked. If you suspect money laundering then you shouldn't allow extra deposits.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Hello Colinsunderland.

I cannot discuss or comment on anything regarding the contacts made on Casinomeister.

A Source of Wealth investigation is nothing that simply stops once we receive a requested document but an ongoing process to make sure we are compliant with the regulations put in place.

Best regards,
Daniel.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hello Colinsunderland.

I cannot discuss or comment on anything regarding the contacts made on Casinomeister.

A Source of Wealth investigation is nothing that simply stops once we receive a requested document but an ongoing process to make sure we are compliant with the regulations put in place.

Best regards,
Daniel.

Sorry but I take issue with that. You get a bank statement, its approved, ie you check and accept the information is enough for you to be satisfied that the funds are legitimate. You cannot then, weeks later, suddenly decide, oh no they aren't. If they were fine 3 weeks ago then they should be fine now, unless someone didn't do their job properly weeks ago.

I don't understand why certain casinos are still doing what they are. I have yet to see a single report of SoW requests from UK based bookmakers (for 'normal' customers), who have to abide by the same rules, and have many many more customers than most casinos based abroad.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Just received an email from them with the usual, we need this info to comply etc etc,

then asking if the payments were inheritance, gifts etc

Not one single explanation of why after the initial emails they sent one from the fraud department, and I am sorry but this is the issue for me, so I refused to comply and their answer is sending an email from fraud!

Sorry but this is only done to achieve one thing and thats give people a fright

And if it was just SOW request again this thread would not have seen the light of day but when that fraud email came I was furious

P.S also said it was nothing to do with asking for a bonus...........sorry I dont but it
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I don't know about others but I've dropped my deposits massively at all casinos who tend to go over the top on this type of thing, now I just really play at SkyVegas, WilliamHill, and to a lesser extent Coral and BetVictor. I can play most games I play at those, certainly the ones I play most often, and I know I'm not going to be asked for wills and shit if I dare to deposit £25.
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Just received an email from them with the usual, we need this info to comply etc etc,

then asking if the payments were inheritance, gifts etc

Not one single explanation of why after the initial emails they sent one from the fraud department, and I am sorry but this is the issue for me, so I refused to comply and their answer is sending an email from fraud!

Sorry but this is only done to achieve one thing and thats give people a fright

And if it was just SOW request again this thread would not have seen the light of day but when that fraud email came I was furious

P.S also said it was nothing to do with asking for a bonus...........sorry I dont but it
The first whiff of BS that I get from a casino is enough for me to close the account. I refuse to play their games. :)
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
One thing I dont like about VS is that perfectly reasonable requests to reward a player after a bad run seems to result in
the player "having a gambling problem" or in this case SOW/AML requests.Time was when most casinos accepted
that it was in their interested to keep the regular players happy.
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
One thing I dont like about VS is that perfectly reasonable requests to reward a player after a bad run seems to result in
the player "having a gambling problem" or in this case SOW/AML requests.Time was when most casinos accepted
that it was in their interested to keep the regular players happy.

I didn't ask for anything, I never have and never will of any casino but got accused of exactly the same for expressing my discontent on here - why don't they just say 'SHUT UP' :laugh:
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
If any of you wonder why I stay at Casumo and rarely play elsewhere, it's because I'm SOW-Verified there! Yes, they have all the slots I want aside from Leander but if you remember I was one of the first to go through this crapola and I posted about it. It took 45 minutes but without help from the 'ambassador' chap it would have taken days of to-and-froing. I just can't face the stress and bollocks over again, so I stick where I'm safe and won't now get held over a barrel and ass-fisted when I want to make a withdrawal.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
If any of you wonder why I stay at Casumo and rarely play elsewhere, it's because I'm SOW-Verified there! Yes, they have all the slots I want aside from Leander but if you remember I was one of the first to go through this crapola and I posted about it. It took 45 minutes but without help from the 'ambassador' chap it would have taken days of to-and-froing. I just can't face the stress and bollocks over again, so I stick where I'm safe and won't now get held over a barrel and ass-fisted when I want to make a withdrawal.

Exactly how I feel
On speaking to a couple of people I know at skybet and another bookies, neither have any plans to start blanket requesting customers as some casinos are now, which begs the question, if reps are saying they have to, then why do others say different .
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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PABnononaccred
CAG
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Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
There has to be a better trigger, a formula set out. It would need to relate net deposits to withdrawals for example. It's possible that a player could deposit 50 quid once, withdraw 5k and then over the coming months deposit bigger amounts (sourced from this win) and if withdrawing sensibly could 'turn over' tens of thousands which would in no way relate to their income that funded the 50 quid initial deposit. The same player loses 50, then deposits thousands over the coming period without making a w/d would be an entirely different cause for concern. I can see the casinos' predicament here but turnover is vanity, losses are sanity.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
There are some recentish news articles about money laundering and malta on the web, perhaps the decent online casinos are making double the effort so that no criticism can be directed at them, it definitely feels like over the top to me but reading this on reuters [nov17] and perhaps it starts to make sense:

"The European Union has called very publicly for Malta to bring to justice the killers of a journalist who accused the Mediterranean island’s leaders of profiting from global corruption.

But it has for years been much less vocal — and had little success — in ensuring Malta act to prevent money laundering, according to sources familiar with the work of the Maltese authorities and a Reuters review of EU and Maltese data.

The data show the smallest EU state has been slow to apply international guidelines on naming firms that do not take action against dubious practices, and the number of convictions and sanctions for money laundering has been low.

Malta has also consistently registered fewer reports of “suspect transactions” from banks, casinos and other financial operators than any other EU state, according to the data, despite having a disproportionately large financial sector.

The European Parliament urged the European Commission, the EU’s executive, on Wednesday to investigate Malta’s adherence to the rule of law and voiced “serious concerns” about police independence and international money-laundering on the island. [L8N1NL4LI]

But criticism of Malta on money laundering — in low-key reports by international supervisory bodies and by anti-corruption campaigner Daphne Caruana Galizia, killed by a car bomb on Oct. 16 — appears so far to have had little impact.


“Malta has sold its sovereignty to dirty money. The European Commission should take a more active role in investigating the condition of rule of law in Malta,” Sven Giegold, a member of European Parliament from Germany’s Greens party who campaigns against financial crime, told Reuters.

He said an international investigator was needed to counter a “culture of impunity and fiddling between political and economic elites” in Malta.
 
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