Videoslots: Source of Wealth and locked account

Eagle123

Newbie member
PABnoaccred
PABnononaccred2
Joined
May 1, 2022
Location
British Columbia
I have been locked out of Videoslots since March 2022. Videoslots requested a Source of Wealth which I immediately sent to them. I have waited and sent messages asking when my account will be unlocked and I keep getting the same message "we are working on SOW and will email you when the issue is resolved". What is the recourse when your account is locked and you have a winning of 8G that I cannot withdraw?
Please let me know how I can have someone advocate on my behalf so my account can be unlocked and I can withdraw my winnings.
Thank you in advance for any information you can provide.
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 24, 2013
Location
Canada
I have been locked out of Videoslots since March 2022. Videoslots requested a Source of Wealth which I immediately sent to them. I have waited and sent messages asking when my account will be unlocked and I keep getting the same message "we are working on SOW and will email you when the issue is resolved". What is the recourse when your account is locked and you have a winning of 8G that I cannot withdraw?
Please let me know how I can have someone advocate on my behalf so my account can be unlocked and I can withdraw my winnings.
Thank you in advance for any information you can provide.
I thought SOW was only a UK thing, and it didnt impact us Canuckleheads, am I wrong maybe?
 

bamberfishcake

Senior Member
PABinit
MM
Joined
Jan 8, 2019
Location
Essex
Not in my case. Many months being locked out for SOW.

The new Ontario Registered Operator agreements have a requirement to become accredited for safer gambling with RG Check. I would imagine SOW is advised and would expect any form of licencing or regulation to have some kind of AML requirements and guidelines.

The western world has gone AML mad, and Canada is right up there on the front line.

Tag the team to see if they can help you:

@Team.Videoslots
 

GourdFollower

PAB Admin
Staff member
CAG
MM
Joined
Feb 17, 2013
Location
gourdville
Not in my case. Many months being locked out for SOW.

A friendly reminder that as you now have an active PAB, we expect you to read and comply with the Player Arbitration Policies and Procedures. Specifically, item 1.10 regarding public posting. As stated there doing so "will result in your complaint being cancelled and discarded."

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com
 

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