Videoslots refusing payment

colinsunderland

Experienced Member
webmeister
MM
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Jan 28, 2016
Location
uk
ah Videoslots still asking for copies of a will. What on earth is the point of that? Most will's don't have values on, in fact, unless it is a fixed sum being left to you, they won't. A will could have been written 30 years previously. I could have sent a copy of my Mam's will before she even died!
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Below is the list of items Videoslots have asked me for, this is a direct copy of the email I received today.
Some people may think it's a reasonable request but I dont and that's all part of the reason I wont be supplying SOW.



For us to complete this process and to payout your pending withdrawal, please provide the relevant documentation listed below:

Employment income -payslip with a bank statement, documents confirming salary, and/or tax returns.
Inheritance Income -a copy of the will
Investments
Dispositions – legal agreements, bank statement
Property- evidence of title, copies of trust deeds
Ownership of business -audited accounts containing information on dividends
Confirmation from regulated professionals with knowledge such accountants,
lawyers etc.
or any other type of documents explaining your total net worth.

If you have any difficulty obtaining relevant documentation, please contact us.

They want all of that?? :eek:
 

Slottery

Meister Member
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Aug 21, 2017
Location
Malta
They want all of that?? :eek:

Nope, only ones which are relevant, that's just list of some examples. If you for example have won big from other casino, you can provide proof of these winnings which you can ask casino to provide etc... Obviously nobody have all these listed documents (would be bit extreme that you have to start new company to provide it's audited accounts and that for sure couldn't be source of funds used for deposits prior it existed :) )
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Nope, only ones which are relevant, that's just list of some examples. If you for example have won big from other casino, you can provide proof of these winnings which you can ask casino to provide etc... Obviously nobody have all these listed documents (would be bit extreme that you have to start new company to provide it's audited accounts and that for sure couldn't be source of funds used for deposits prior it existed :) )

That's exactly how my email is written from Videoslots so I'd say that's exactly what they are asking for.
If they dont require all of that from me why is that what the Email requests?
 

Slottery

Meister Member
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That's exactly how my email is written from Videoslots so I'd say that's exactly what they are asking for.
If they dont require all of that from me why is that what the Email requests?

There was word "relevant" to refer which are relevant in your situation. All don't have payslips and even less probably company or inheritance lately which would be source of funds used to gamble. You also can provide them something else like if you just won euromillions or where ever your dosh is coming from.
 

Playford7

Permanent Ban: Too much flaming
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Jul 10, 2016
Location
North east England
Totally agree with @Gaz237

Don’t play if you can’t adhere what’s asked from you, we all know certain maltese casinos are a nightmare...

Best of luck
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
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Location
North east England
Wow this is kinda Bullshit disturbing. WTF? could happen to anyone of us then??
Yes it can and will at the majority of the maltese casinos.

luckily in the U.K. we have big casinos that sort this nonsense out via the electoral role etc...

not all maltese casinos are shite, L and L are superb, it’s just the rest that are shite.
 

Kenji85

Experienced Member
Joined
Apr 25, 2020
Location
Cork
Isn't it down to where you're playing from?

I play only at Maltese casinos.

Send 1.Irish passport/driving license pic
2. Proof of address

And once I was asked for a pic of my card for deposit. Literally never been asked for anything else ever despite turning over 5 figures at 3 different casinos this past 6 months.

I honestly think if I were in the UK I just would not play. The fun is being sucked out entirely imo.
 

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent,United Kingdom
Asking for a copy of a Will is deeply insensitive and as has been said will probably not prove anything.if they are going to go down that route,the Grant of Probate would be more relevant but again may not be definitive.
Casinos like Casumo and Videoslots are always quick to trot out the preamble about having to follow the regulatory guidance issued by the UKGC but why is it that at a casino like Sky Vegas you can deposit and withdraw thousands without even having to provide KYC let alone SOW.Those supposed regulations must apply equally to all casinos regulated by the UKGC so are we saying that Sky Vegas are flouting those regulations and running the risk of fines of millions of pounds? Somehow i think not.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Asking for a copy of a Will is deeply insensitive and as has been said will probably not prove anything.if they are going to go down that route,the Grant of Probate would be more relevant but again may not be definitive.
Casinos like Casumo and Videoslots are always quick to trot out the preamble about having to follow the regulatory guidance issued by the UKGC but why is it that at a casino like Sky Vegas you can deposit and withdraw thousands without even having to provide KYC let alone SOW.Those supposed regulations must apply equally to all casinos regulated by the UKGC so are we saying that Sky Vegas are flouting those regulations and running the risk of fines of millions of pounds? Somehow i think not.
Because the UK based companies understand the law.
 

Video_Poker_Pro

Full Member
Joined
Dec 3, 2020
Location
Sweden
Isn't it down to where you're playing from?

I play only at Maltese casinos.

Send 1.Irish passport/driving license pic
2. Proof of address

And once I was asked for a pic of my card for deposit. Literally never been asked for anything else ever despite turning over 5 figures at 3 different casinos this past 6 months.

I honestly think if I were in the UK I just would not play. The fun is being sucked out entirely imo.
What is Maltese casinos? I mean which site?
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Going through ,the process of sorting out probate for my wife will at the moment, its a absolute nightmare,the thought
of a casino asking for a copy of the will or grant of of probate would probably send me over the edge,how the fuck
have we reached the stage when this could possibly happen, surely data protection or confidentaily regulations must
have a bearing on this somehow.All this just for the opportunity to lose your money at some shitty casino
 

Video_Poker_Pro

Full Member
Joined
Dec 3, 2020
Location
Sweden
@RamonaMc Welcome to the real world, man up and send in proof so you can forget this ever happend. I agree they should request Sow in my opinion right when you deposit first tim, So you dont have to deal with this bs all the time.
 
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RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
@RamonaMc Welcome to the real world, man up and send in proof so you can forget this ever happend. I agree they should request Sow in my opinion right when you deposit first tim, So you dont have to deal with this bs all the time.

Being a WOMAN it's very difficult to MAN UP! but thanks for the sexist opinion.

Yet another person who fails to read everything and types before reading.
I said about 2 pages ago what I'd be doing, the fact there are still conversations going on isnt a problem to you is it? I mean this is a forum where people discuss things isnt it?
 

geordiecolin

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CAG
mm4
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Jun 5, 2015
Location
Near Newcastle
If that is the case then there is something deeply flawed with those outfits like Casumo and Videoslots who must have legal teams for that very purpose.
I suspect that the main difference between UK based casinos and those outside of the UK is the UK casinos having lobbyists with influence and MP's/ ex MP's on their payroll
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Being a WOMAN it's very difficult to MAN UP! but thanks for the sexist opinion.

Yet another person who fails to read everything and types before reading.
I said about 2 pages ago what I'd be doing, the fact there are still conversations going on isnt a problem to you is it? I mean this is a forum where people discuss things isnt it?

Your posts are quite aggressive. And not helping your cause.

VS have already said they sent to you a list of of possible requiresments, not a list of everything you see to seed
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Your posts are quite aggressive. And not helping your cause.

VS have already said they sent to you a list of of possible requiresments, not a list of everything you see to seed

They are not aggressive, yet again I think if you looked back at your own posts you might see you're the most aggressive person here.

And my "CAUSE" doesn't need any help, as I've explained a few pages ago I wont be sending SOW and will just wait until they (Videoslots) go through the motions and pay me in due course.

Thanks for your ever helpful input though.
 
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