Videoslots refusing payment

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Fair enough, But i bet i'm right that Casino support have locked your account due to manner in which you spoke to them, or hit them with barrage after barrage.

Very sure of yourself with absolutely no proof of anything you claim.
I mean at what point have I spoken badly to anyone on this entire thread?
I think you may want to take a look in the mirror first.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Fair enough, But i bet i'm right that Casino support have locked your account due to manner in which you spoke to them, or hit them with barrage after barrage.
Maybe it was a coincidence that they locked it after 30 days, which is when they legally have to?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
If that was me I would just give them proof of wealth. No headaches, no arguments, get funds :thumbsup:
I think that depends on what the source of funds is.
We have a thread going at the moment for another casino where they are asking for bank statements from a third party, who refuses to supply them, and rightly so. Videoslots have stated in the past they would want copies of wills and suchlike if the money was from certain sources. I wouldn't supply SoW to anyone as I know it would be a nightmare. The exception was L&L, but that was only because we have Jan here and he understands the business, so understood what I submitted first time. You then go to the other extreme like Novibet where support can barely answer simple questions, so understand a more complex SoW wouldn't even be worth thinking about.
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I think that depends on what the source of funds is.
We have a thread going at the moment for another casino where they are asking for bank statements from a third party, who refuses to supply them, and rightly so. Videoslots have stated in the past they would want copies of wills and suchlike if the money was from certain sources. I wouldn't supply SoW to anyone as I know it would be a nightmare. The exception was L&L, but that was only because we have Jan here and he understands the business, so understood what I submitted first time. You then go to the other extreme like Novibet where support can barely answer simple questions, so understand a more complex SoW wouldn't even be worth thinking about.

That is over the top for sure :eek2:

Why is a simple payslip not enough and proof it goes into your bank. I can see now why its so complicated for some :(
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
That is over the top for sure :eek2:

Why is a simple payslip not enough and proof it goes into your bank. I can see now why its so complicated for some :(
If you are self employed you wouldn't have payslips, you could have won money on the lottery, at another casino, been left money as an inheritance stuff like that, none would mean you had payslips :(

If, for example, you win a comp on the remarkable thread, some casinos (casumo for example) will expect you to get bank statements from the person who paid your winnings or try to refuse to pay you.
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Below is the list of items Videoslots have asked me for, this is a direct copy of the email I received today.
Some people may think it's a reasonable request but I dont and that's all part of the reason I wont be supplying SOW.



For us to complete this process and to payout your pending withdrawal, please provide the relevant documentation listed below:

Employment income -payslip with a bank statement, documents confirming salary, and/or tax returns.
Inheritance Income -a copy of the will
Investments
Dispositions – legal agreements, bank statement
Property- evidence of title, copies of trust deeds
Ownership of business -audited accounts containing information on dividends
Confirmation from regulated professionals with knowledge such accountants,
lawyers etc.
or any other type of documents explaining your total net worth.

If you have any difficulty obtaining relevant documentation, please contact us.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
ah Videoslots still asking for copies of a will. What on earth is the point of that? Most will's don't have values on, in fact, unless it is a fixed sum being left to you, they won't. A will could have been written 30 years previously. I could have sent a copy of my Mam's will before she even died!
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Below is the list of items Videoslots have asked me for, this is a direct copy of the email I received today.
Some people may think it's a reasonable request but I dont and that's all part of the reason I wont be supplying SOW.



For us to complete this process and to payout your pending withdrawal, please provide the relevant documentation listed below:

Employment income -payslip with a bank statement, documents confirming salary, and/or tax returns.
Inheritance Income -a copy of the will
Investments
Dispositions – legal agreements, bank statement
Property- evidence of title, copies of trust deeds
Ownership of business -audited accounts containing information on dividends
Confirmation from regulated professionals with knowledge such accountants,
lawyers etc.
or any other type of documents explaining your total net worth.

If you have any difficulty obtaining relevant documentation, please contact us.

They want all of that?? :eek:
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
They want all of that?? :eek:

Nope, only ones which are relevant, that's just list of some examples. If you for example have won big from other casino, you can provide proof of these winnings which you can ask casino to provide etc... Obviously nobody have all these listed documents (would be bit extreme that you have to start new company to provide it's audited accounts and that for sure couldn't be source of funds used for deposits prior it existed :) )
 

RamonaMc

Newbie member
Joined
Nov 28, 2020
Location
Essex
Nope, only ones which are relevant, that's just list of some examples. If you for example have won big from other casino, you can provide proof of these winnings which you can ask casino to provide etc... Obviously nobody have all these listed documents (would be bit extreme that you have to start new company to provide it's audited accounts and that for sure couldn't be source of funds used for deposits prior it existed :) )

That's exactly how my email is written from Videoslots so I'd say that's exactly what they are asking for.
If they dont require all of that from me why is that what the Email requests?
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
That's exactly how my email is written from Videoslots so I'd say that's exactly what they are asking for.
If they dont require all of that from me why is that what the Email requests?

There was word "relevant" to refer which are relevant in your situation. All don't have payslips and even less probably company or inheritance lately which would be source of funds used to gamble. You also can provide them something else like if you just won euromillions or where ever your dosh is coming from.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Totally agree with @Gaz237

Don’t play if you can’t adhere what’s asked from you, we all know certain maltese casinos are a nightmare...

Best of luck
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Wow this is kinda Bullshit disturbing. WTF? could happen to anyone of us then??
Yes it can and will at the majority of the maltese casinos.

luckily in the U.K. we have big casinos that sort this nonsense out via the electoral role etc...

not all maltese casinos are shite, L and L are superb, it’s just the rest that are shite.
 
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