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VideoSlots refuses to close my account !

Discussion in 'Casino Complaints - Non-Bonus Issues' started by vegas788, Jun 6, 2015.

    Jun 6, 2015
  1. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland
    VideoSlots.com refuses to close my account and do not reply to my emails after all the money I invested and lost ! What a bunch of scammers... :mad::mad::mad::mad::mad:

    Hope this site will be down soon, 0 customer care !
     
    Last edited: Jun 6, 2015
  2. Jun 6, 2015
  3. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    I recently closed my a/c with Videoslots. One email, no problems, sorted.

    They are not 'scammers' - they are a perfectly decent operation and they have a responsive rep on here.

    Personally, I would find someone who lied about winning a progressive more of a 'scammer', but hey, that's me.

     
    3 people like this.
  4. Jun 6, 2015
  5. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland
    This is not my case.

    Personally, I would find someone who posts only 10 times and defend them like this, an "employee".
     
  6. Jun 6, 2015
  7. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    A bit more info what happened exactly should help to get some useful responses from someone who posts only 46 times I think...
     
  8. Jun 6, 2015
  9. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    OP Joined on 2011 what does the amount of posts have to do with this case anyway? It would not be hard to get 100 posts in a week if u spam in every topic like a bot.

    OP send and PM to VS rep and your account will be closed 10 times out of 10
     
  10. Jun 6, 2015
  11. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    I think you should re-read OP´s 2nd post and then mine with a bit of sarcasm and you will conclude I agree that postcount doesn´t matter at all.
     
  12. Jun 6, 2015
  13. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland
    This is my opinion about VD.

    OP should not have to contact a rep for his account to be closed.
     
  14. Jun 6, 2015
  15. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    True, but you can adjust your deposit limits to minimal if your afraid your gambling your money away. And then ask the live chat to close your account then? Seem a bit odd they wouldn't close your account:cool:
     
    1 person likes this.
  16. Jun 6, 2015
  17. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland
    Thank you very much for you help PankkiRikki. Apparently, their VIP Support was not able to reply the emails or to close my account.

    This is now resolved. Thanks. :thumbsup:
     
  18. Jun 7, 2015
  19. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Mad accusation to make. Videoslots have really good RS functions at the click of a button. Think your rant is way over the top.
    They would not refuse a simple request for self exclusion which you do not need to ask them to do anyway. You can do it
    yourself from inside of the "my account" section in the casino. 2 clicks and thats it your booted out.

    Way wrong to call them scammers.
     
  20. Jun 7, 2015
  21. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I actually agree, the have a simple RG process, I should know I think I self excluded for something like 1000000000000000000 days.
     
    1 person likes this.
  22. Jun 7, 2015
  23. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast

    And this is my opinion about VD.

    It usually involves urgent self-INclusion at a clinic, not urgent self-exclusion from a CM accredited casino.
     
    3 people like this.

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