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Videoslots Rant

Discussion in 'Online Casinos' started by asadzareef89, Jun 2, 2015.

    Jun 2, 2015
  1. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Ok guys, this is my first official rant and i just wanted to express them,

    I never played videoslots much when i first joined because of their bonus system which took me 4 deposits back then to try and claim deposit bonus of 100% and i still could only claim 20-30%

    But because of the everymatrix problems and their ranking on casinomeister I decided to give videoslots a proper go in the month of may and made it my #1 deposit place every time i wanted to have a few spins on doa

    All through the 25th of april till 2nd of june i must have made atleast 20-25 deposits and all of them were gone within 5-10 mins of depositing, in between every week i made deposits in excess of 100 and got cashback of 2-3 quid(how is that 25%, once someone tried to explain but i couldn't understand)

    Now losing is part and parcel of the game, i have been losing almost everywhere these days with the exception of thrills and lenny but all the casinos do offer a small comp themselves without even asking which is nice and u feel ur loyalty is being rewarded(especially at betspin, i have made probably same amount of deposits n lost but their support offers a nice small comp now and then)

    After another deposit of 30 quid which was lost within 200 spins @ 0.2 and 0.27 bets i asked if i could have a small complimentary bonus and i would copy the reply

    ''01:21 Didrik B: We unfortunately do not have any bonuses available. However, we do have a feature with trophies that allows you to earn bonuses frequently as you play. You can earn all different kind of bonuses such as free spins, free cash, spins in the current casino race, deposit bonuses and more. You can see all your trophies and achievements on your profile under "My achievements".''

    Also my last acheivement reward was 5 spins on Secret of the stones slot and i havent gotten any since because my deposits wont last whatsoever

    I have done around 15000 spins on doa and my 2 best wins were i think 5oak hats at 0.18 bet, this is the worst experience i have had anywhere, couple of casinos come close but there i atleast had few 100x wins here and there to give me some nice playtime

    I mean i get u can have 50-60% rtp but over so many deposits at min. bet it should be a bit higher but thats my luck

    All i want to say is that I don't think VS rewards players for their loyalty and i'm gonna give up on it, won't close my account as i never do at any casino as i might give it a go in a year or so but as things stand right now I have to find a new place for this month

    Also Has anyone of you ever actually received the advertised 25% cashback? I mean Trada has the same promotion but its advertised and worded way better than videoslots as my cashback has been between 2-5% of my deposits or even less
     
  2. Jun 2, 2015
  3. jumboshrimp

    jumboshrimp Experienced Member MM PABinit

    Occupation:
    chef
    Location:
    Ontario
    I challenge any CM member to show a 92+ rtp% with a decent amount of deposits and I will eat my lucky million dollar bill.:eek::eek:

    I have noticed different skins and I keep thinking that I am getting the lowest rtp factory settings on the games. That would explain why VS is so dead compared to other casinos.
     
    1 person likes this.
  4. Jun 2, 2015
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry to hear about your poor run at VS. I had one myself in January losing some AUD 4K within a few days, all on DOA. Did not get a single bonus chip for that, so you are not alone :) Since then i got back to nearly level with some good pays on higher bets and a 5 x scatter, all on DOA as usual :)

    The bonus or better said reward system works differently at VS than on any other casino. It is very much connected to how much you manage to wager with your deposits, hence you have to bet with some strategy:

    Casino Race - each spins 0.20 counts as 1 spin, higher bets count 2 or 3...hence the more spins you manage the more you get out from the casino race.. i deposited appr. 200 each week in the past 2 weeks and got 35 back via the casino race
    Cashback - 25% of the casino profits, not your losses - the casino is getting from the game provider for every bet you make a percentage of that bet, usually 20-30%.... any losing bet they make a profit and off that you are getting 25%. Hence, it depends again how much you can wager with your deposit... AUD 2.87 was the best i had with just 12$ from the race.
    Bonuses - the value goes up as you play more, my last one was 25 spins @ 0.90 on DOA

    I started playing at VS in Feb 2015 and so far had a total of 323 in cashback, 234 from the casino races and appr. 120 in bonuses on deposits of 8000 AUD. In the same period i had 6960 in withdrawals. .... overall not that much in bonuses, only about 8.5% but it is real cash!!!

    All the above is cash and completely wager free, hence you can withdraw or play at your own will.....no max cashout either from these goodies. I really started to like this kind of reward system as it does not tie me down into any WR. I rather play with smaller bet sizes than grinding a bonus endlessly. I can just have a quick session of 30 minutes with one deposit, lose or cashout. Don't have to come back later to wager another 2 hours before i can withdraw.

    It surely does not sound like much but think that if you get a 50% match from a different casino you have to wager it XXX times before it is your dosh and you can withdraw it.

    To top it all off, all of the last 10 withdrawals i had at VS hit my Ecopayz/Neteller account in less than 5 minutes and no fee was charged even when it was the 2nd or 3rd withdrawal in a week.


     
    5 people like this.
  6. Jun 2, 2015
  7. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Videoslots Rant: ScreenHunter_204 Jun. 02 08.22.jpg,Jun 2, 2015

    Lifetime RTP - 99.54%, and that's from 70+ deposits of between £50 and £100, just in the last 12 months
    I have played there longer than a year, but I wasn't going to sit and count every deposit from day one, lol

    Although my RTP at Videoslots will be nowhere near 99%, probably more like 60%
     
    1 person likes this.
  8. Jun 2, 2015
  9. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    I think the issue is that their rewards system stops giving you worthwhile items once you.complete all the achievements for a game. If you play DOA more or less exclusively then you're screwed.

    I was a bit irritated by this earlier this year and I'm sure there was some discussion that VS were going to look at allowing you to reset those achievements. It hasn't happened yet to my knowledge.

    That their other bonus offers are good (races and cash back) bit I still think they fall to appreciate that customers who spend a lot with them and no longer get much in the way of rewards are being hard done by relative to less frequent players.

    Whilst they've always been polite, I always got the sense that they were not entirely happy about being challenged on this.

    Ultimately, its not the first time this has come up and won't be the last. Whilst I rate them for technical innovation, speed of payouts and choice of games,.I have to say I think their attitude on this subject stinks and remains unapologetically consistent.

    With Guts moving from EM and the rise of Betspin, I think they need to reassess their position if they intend to remain a market leader.
     
    3 people like this.
  10. Jun 2, 2015
  11. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    just for clarification, i never said they are not a good casino but i said they dont appreciate loyalty. Well atleast it felt like that to me, the CS is like talking to a robot and no appreciation of loyalty, I mean nowadays with guts, verajohn, leovegas, betat, lenny, thrills etc, i felt they are not up to that standard in appreciation of loyalty

    9/10 times even if i multiply my balance by x5 at a casino i wont withdraw as i only deposit money which is for entertainment but u don't get that when u deposit n bust in 5-10 mins at min bets

    Regarding achievements, they could create a system like verajohn or casumo which is more fairer in my opinion where every game counts equally to accumulate points which can then be converted into bonus/fs at vera john and u get valuables at casumo

    Also they should advertise it more clearly that 25% cashback is of their profits not dependent on ur deposits, bcuz at first till someone explained it above i thought it was like Trada where u get 25% cashback on ur deposits

    I also dont like the way they advertise their bonus which they only offer once in a bluemoon anyway, 100% bonus up to say 100? is it really 100%, if u have to deposits 500 then to claim the 100?
     
    1 person likes this.
  12. Jun 2, 2015
  13. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    Verajohn are not good to me when it comes to loyalty. This week I've had 9 deposits 20-40 € at verajohn, lost all ofc. I belive I got 10 free spins on starburst...:lolup:

    I take videoslots anyday over verajohn when it comes to loyalty.
     
  14. Jun 2, 2015
  15. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Vera john wont give u much as a bonus, but u must have accumulated over 1000 points with 10 deposits as i find it easy to accumulate 100 with a 10 quid deposit, n u can get 15 quid bonus with 930 coins, 310 i think for a fiver, but stick with the casino u feel more rewarded at
     
  16. Jun 2, 2015
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I used to love video slots, But there bonus in 10% increments are pointless & its been said before about the 25% back?

    I canot work out how they do it, I stuck about 65 quid in the other, a few deposits over a few days I did get £9 back in race but went withen a few spins :(

    They do not give much bonus due to them giving the weekly race and cash back, I just canot seem to get no where on there, If I could have one of them good days where you playing all day for minimal amount of deposits than you be laughing as you bound to build up a good cash back and get up on the board, Only thing is you cannot seem to get any decent time on there ?

    I rembeber playing a machine for a bit than getting like 35 40p cash back now days its like 5p,

    Not got a clue about achivents for playing the games? Where do you see that, Only got about 10 spins,

    So all in all you do end up getting cash back and race leader board, Hense why they are a bit tight on extra bonus but I not blame them for that,

    Verajohn on the other hand are as tight as a "£$£ &%%$ They have got the safe gaurd on bonus as long as you do not dip it but what use is that when a bonus is no where to be seen, Trying to earn a few points is useless as they also come with a 40x wager, & there comps have gone up in smoke, Used to be like top ten players get 100 quid for best result over certain mount of games, 2 - 3 times a week now you lucky to get a prize pool of 250 to top 5 and thats with most spins,
     
  18. Jun 2, 2015
  19. jumboshrimp

    jumboshrimp Experienced Member MM PABinit

    Occupation:
    chef
    Location:
    Ontario
    I got a bowler hat and a bowl 'er milk. A knife and a fork, too.
     
  20. Jun 2, 2015
  21. zach2193

    zach2193 Dormant account

    Occupation:
    student
    Location:
    cornwall
    I love video slots but that is because im so up on there at the minute, very similar to slotty if your winning they are great as you get loads of free money bonuses for playng whilst making a profit. I depsoited 1500 the other day and banked 3500 (amazing hit on 10 pound spin on gonzo) and I am due to receive around 50 quid in cashback and placed high in the race. However if you lose its ridiculous they basically give you the middle finger, just seems odd to me that they favor winners rather than the losers? Surely this in turn will likely leave you with a small number of players as the proportion of winners to losers is obviously very slanted lol.
     
    2 people like this.
  22. Jun 2, 2015
  23. ProbabilityZero

    ProbabilityZero Senior Member

    Occupation:
    Carer of Dementia sufferers
    Location:
    Onmybutt
    It has been mentioned that staying on same game is not beneficial due to not getting freebies once you get achievements.

    Are all the freebies directly related to achievements or are they related to spin count, amount wagered or even random?

    It seems a big unknown and although achievements are transparent it is not evident which achievements unlock freebies.

    Perhaps more transparency or at least a better explanation on how the system works.

    For instance when I win 100 points towards race or 2x cash back I am clueless as to what activated it!

    If all rewards are tied in to whining achievements then it is true that the unlucky lose both ways and for the LUCKY it's win/win.

    Had an awful time on Stickers..... Several hundred spins and an RTP of barely 50%
     
    2 people like this.
  24. Jun 2, 2015
  25. zach2193

    zach2193 Dormant account

    Occupation:
    student
    Location:
    cornwall
    I am not really sure what activates them but I do assume it is achievements, however I have a lot more achievements than i do prizes lol. Yeah I think it is beneficial to mix up your game play and from my experience there are a lot more achievements available for netent games, like one of my favorite games centre court I didn't receive one game specific achievements and i played it for a few thousand spins.
     
    1 person likes this.
  26. Jun 2, 2015
  27. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I'm finding more and more casinos appreciate players loyalty less and less by the day.

    I feel like the biggest rant I've ever had but I'll resist and keep it brief and to the point.

    Deposit, lose, deposit, lose, crap game time, WR miles off being met, crap or NO features, you get the picture lol and its been like this for months and months at places which see 3-4 £20 deposits a week at least (not massive amounts I know but small fish are sweet n all that!)

    Now the good old days, you'd occasionally wake to 'We've popped a little something in your account' type e-mail, nowadays nothing!

    It takes a really bad run and even then I'm reluctant to go 'scrounging' to support but again that's changed too, odd £10 or £20 would be added after 5-6 'bad deposits' quite easily but now its 'I'm really sorry, there's nothing I can add' type responses.

    I seriously think that casinos now know players and business will continue without the need to reward loyalty through a learning curve over recent years.

    I also KNOW (**puts on foil hat**) MG do not pay like they used to FACT!

    Starting to rant n rave so post over :p
     
    2 people like this.
  28. Jun 2, 2015
  29. asm

    asm Experienced Member PABinit

    Occupation:
    teacher
    Location:
    Finland
    Videoslots is one of my favorite places to play in. I think they have a no-nonsense approach when it comes to paying out and giving service. I also get tournament prizes and cashback without strings attached so what is there not to like, really :)

    One thing irks me though, is the achievement rewards and such. I'm currently level 20 (which probably isn't exactly a high-roller achievement I know), but I can't really recall receiving any rewards lately despite racking up a lot of rounds. There's no real explanation about this in the site either so I can't really find out.

    I often wonder is it because I only play a few select games. I get those interrupting bigwin/megawin/whatever announcements at the right bottom like usually, but no rewards of any kind.
     
  30. Jun 2, 2015
  31. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Agreed, Let our money talk, Casino's would not go far without all theses 10-20's put in,

    Fact MG have changed the game play without a doubt,

    I am well down, The only ever time I was up is when I first started, Ever since than its been down hill, I do not mind as its a risk but give me some bloody play,

    The sites that I play would not piss on if you was on fire let alone a few free spins, I no the score when play there but would play if I got a good deal on others, I am not on about all sites that play are arsholes as some are top going, But you no me Jon I like my 10's in shitty stars as get the daily match bonus, Spread that over the years at 10 sometimes another 10 if a next bonus but may not deposit some days but still works out about min 6 depos a week, £10 x 365, Take away the fees it cost them I probs see about 20 - 30% of them depos back,

    If needed I can get statements from bank and sites just to prove a point, But than there is another sister sites that offers the same deal, I admit I do not play as much due to getting my fix and losing I look at a good site to deposit, I can seriously say that I pay to play which agian does not bother me as long as I get a shout,

    Take a look at the screnn shot and you tell me that casino do not benefit from giving bonus, Take note most times I did win I reversed and would of won without the bonus

    Videoslots Rant: s1.JPG,Jun 2, 2015

    Videoslots Rant: s2.JPG,Jun 2, 2015

     
    2 people like this.
  32. Jun 3, 2015
  33. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi everyone,

    We are doing our best to make your experience with us the very best possible. And it’s great to hear what you think. When it comes to the RTP it can only be said that it differs for different players on different days but all in all the theoretical RTP is the same for all players in any given game.

    We are still working on the reset button where you can reset your achievements but we have encountered some problems with some of our game providers since we cannot give endless amounts of free spins in some of their games. However, we expect this to be sorted within a few weeks.

    It’s good to hear your feedback and we will make the best out of it.

    Cheers.

    Philip
     
    2 people like this.
  34. Jun 3, 2015
  35. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    LOL after i saw the OP's screenshot, i was going to ask when you were going to eat that lucky bill and if anyone has a screenshot of it hahaha:eek: I needed a good laugh and this totally done it for me, while i am still very sad about the OP's rant, the OP's screenshot after your comment and then this was the highlight of my day TY hahahah:notworthy:notworthy:notworthy:notworthy:notworthy
     
  36. Jun 3, 2015
  37. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Right there with you on that one. I can remember the days not that long ago like two years, just about everyone was posting jackpot screen shots, hug wins from bonuses and non bonuses alike and the casino's wanted to keep the players happy. This is pretty much the same as the live casino's because about the same time, i could walk into a casino and you would hear just slots going off everywhere people shouting blackjack or Pai Gao at the tables. Not anymore, now u walk into them and its like dead silence.:confused:
     
  38. Jun 4, 2015
  39. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    IMPO Videoslots has very poor loyatly. I mean on a good insane run I could potentially drop 20k in a day if I wanted. I would only do this where I feel valued and appreciated.

    I hit close to 150k at Redbet and I still received super perks from their Management team. Videoslots on the other hand, are extremely tight fisted with everything.

    They seem to be a good casino but their schemes, bonuses and rewards for loyal players are just horrific. If you withdraw on a bonus (which is hard given the increment) they increase wagering from 20 x to 30 x on your next bonus. I've bled on several occasions just to complete wagering - like some people mentioned, you could end up depositing 3 x to fulfill the full WR.

    I simply do not beg anyone to give them business anymore. If you can't treat me right, there are 50 other places I can drop a lump sum at and be treated well.In the long run, players like myself who are put off don't return. There's just no incentive to feed something that will never say 'Thanks'.

    Looking after Players and Fast withdrawals are my biggest reason for playing anywhere. Needless to say, some people might find their way of running things OK - I closed my account there a few weeks back and trust me, they have genuinely lost a rather large chunk of business :D

    Nate
     
    1 person likes this.

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