Hi all,
We're facing an issue currently where if you activate a set of freespins, it may pop up and get "stuck" as an active bonus instead of just opening the game and playing the spins, preventing any further activation of spins due to having the active bonus.
The activated set spins that gets stuck aren't actually used when this happens, and the now active "bonus" will just have to forfeited to allow you to again activated and play the freespin tokens you have.
Some users may not be allowed to click the forfeit button, which is another issue we're currently facing. If you should be facing this, then please just make contact with the live chat and advise that you have a set of spins stuck like this, and they will be able to help forfeit the stuck bonus that shouldn't be there.
Many apologizes for the many issues recently. Our tech team is looking into the matter, and it should hopefully be resolved soon.
Kind regards.
Team Videoslots.