Videoslots - Newly Accredited

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kidgloves

Experienced Member
Joined
Sep 5, 2010
Location
Leicester
Chill out! 9 hrs....sheesh. I changed my debit card as it expires this month with VS this week. Whole resolution took 4 days - deposit details updated but withdrawal details not - that took another 48 hrs or so to sort. Frustrating as I had a 4 figure balance and wanted to withdraw but it eventually got done without me ranting like a loon about it. Things are just slower with no in office activity. It'll get done.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Chill out! 9 hrs....sheesh. I changed my debit card as it expires this month with VS this week. Whole resolution took 4 days - deposit details updated but withdrawal details not - that took another 48 hrs or so to sort. Frustrating as I had a 4 figure balance and wanted to withdraw but it eventually got done without me ranting like a loon about it. Things are just slower with no in office activity. It'll get done.

But this has happened about 4 other times during the covid 19 pandemic. And they did it within an hour the other times. Before the pandemic it was done within minutes while I was still in live chat with the agents!
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
@Team.Videoslots - How do you know which my account was, so you can look into it further?

I expect most of VS employees know your account details off by heart.

Because your their biggest PITA by a mile.

Plus your constant whinging and demanding in this thread is just so childish and pathetic and you have been called out about it, on numerous occasions, by plenty of members, in the past.

So don't start with the Gaz is bullying me crap.

Grow up FFS.
 

scott dickson

Newbie member
Joined
Jan 9, 2018
Location
scotland
@Team.Videoslots Can you still change the first in first out method? mine has changed to paypal but i want to withdraw to visa but support is telling me theres nothing they can do. i just need to wait 6 months and it will go back to visa.
 

scott dickson

Newbie member
Joined
Jan 9, 2018
Location
scotland
Playing for years @Videoslots and now i have to verify my account AGAIN??

Cant cashout @neteller only @bank

@Team.Videoslots ,whats going on??

View attachment 154783
Yeh its a joke these days. Because i deposited with paypal over 6 months ago videoslots yesterday have decided that now i can withdraw only using paypal or if i wait another 6months i might be able to use visa again even though all my deposit/withdrawal methods are fully verified.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Yeh its a joke these days. Because i deposited with paypal over 6 months ago videoslots yesterday have decided that now i can withdraw only using paypal or if i wait another 6months i might be able to use visa again even though all my deposit/withdrawal methods are fully verified.
I recall a post on here by team VS some time ago saying that if you contact live chat they will contact payments who will then set your primary withdrawal method manually.

I had an issue some time ago where it was only letting me withdraw via PayPal suddenly, even though most of my deposits had been via Visa Debit. Pretty sure they responded telling me I could get it sorted via live chat. I left it as it was and shortly after it started letting me withdraw to card again anyway.
 

scott dickson

Newbie member
Joined
Jan 9, 2018
Location
scotland
I recall a post on here by team VS some time ago saying that if you contact live chat they will contact payments who will then set your primary withdrawal method manually.

I had an issue some time ago where it was only letting me withdraw via PayPal suddenly, even though most of my deposits had been via Visa Debit. Pretty sure they responded telling me I could get it sorted via live chat. I left it as it was and shortly after it started letting me withdraw to card again anyway.
Yeh it has happened to me in the past and live chat got it fixed but now they are saying that there is nothing they can do. i tried explaining that i no longer have access to that paypal account which is why i havent been using it but they told me they cant do anything because of some regulation.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Yeh it has happened to me in the past and live chat got it fixed but now they are saying that there is nothing they can do. i tried explaining that i no longer have access to that paypal account which is why i havent been using it but they told me they cant do anything because of some regulation.
Oh right, well even in that case I’m not understanding the 6 month thing? Timescales have nothing to do with what methods of withdrawal are open to you. Any regulation is based on net deposit/withdrawal levels per method. So I’m not sure VS have the correct implementation. If Visa was your primary original deposit method and most of your deposits come from this method then by rights your withdrawals should go there too.
 

scott dickson

Newbie member
Joined
Jan 9, 2018
Location
scotland
Oh right, well even in that case I’m not understanding the 6 month thing? Timescales have nothing to do with what methods of withdrawal are open to you. Any regulation is based on net deposit/withdrawal levels per method. So I’m not sure VS have the correct implementation. If Visa was your primary original deposit method and most of your deposits come from this method then by rights your withdrawals should go there too.
yeh 99% of my deposits are visa but because of the first in first out they say 6months ago my first deposit was paypal so therefore my withdrawal must be paypal im guessing it might change after 6months which is why they said it will be back to visa then but not sure. but most casinos use the withdrawal must be same method as deposit so cant understand this first in first out system that VS use.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
yeh 99% of my deposits are visa but because of the first in first out they say 6months ago my first deposit was paypal so therefore my withdrawal must be paypal im guessing it might change after 6months which is why they said it will be back to visa then but not sure. but most casinos use the withdrawal must be same method as deposit so cant understand this first in first out system that VS use.
Oh yeah that’s what happened to me a while back. Withdrawal method defaulted to PayPal and said it was first in first out method. Except it wasn’t. My Visa card was by a matter of years.

It did resolve itself within a week or two though.
 

shoust

Full Member
Joined
Sep 25, 2008
Location
England
Does anyone know where Wacky Races went(its vanished from the game list)? And does anyone here able to get Enchanted Meadow, Crazy Cows or Wild Blood working properly? (I'm on Win7 btw if that helps)
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
Does anyone know where Wacky Races went(its vanished from the game list)? And does anyone here able to get Enchanted Meadow, Crazy Cows or Wild Blood working properly? (I'm on Win7 btw if that helps)
Im getting 'Game reported an error' on all three games.
 
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