Videoslots - Newly Accredited

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
So Steviedooooo, what did you do? :p


I've spent the morning and afternoon researching the Malta Gaming Authority (‘MGA’) under Maltese law, Maltese laws and EU laws, and the EU 5th AML Directive and I have yet to find anything that says they can withhold a withdrawal until I give them the SOW docs ...

Maybe team Videoslots would like to step in and post that law that they are so liberally quoting.
 

slotmaster

Ueber Meister
Joined
Apr 2, 2011
Location
Ontario
I've spent the morning and afternoon researching the Malta Gaming Authority (‘MGA’) under Maltese law, Maltese laws and EU laws, and the EU 5th AML Directive and I have yet to find anything that says they can withhold a withdrawal until I give them the SOW docs ...

Maybe team Videoslots would like to step in and post that law that they are so liberally quoting.
Move over @colinsunderland and @ternur. :p

Trust me you can quote the law and still nothing will get done it is pretty sad as I am going through a legal issue myself.
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Please correct me if I'm wrong I know it's only 12hrs since they sent me this email re bc. and has deactivated my account on and off 3 times since the last Fri. Trust me if I had a bc my account it would have been blocked a long time ago and Instadebit account would of been blocked as well. My beef is out of the blue they say I owe them $150.00 from last year yet they don't give me the transaction number/s date and time. What? any casino can tell you that you owe money to them without any proof? how unprofessional. Is it from Jan, July maybe Dec 2020 how I'm to know? I've asked 2 times to send me proof of the bc transactions and no reply but they were quick with all other emails. I've deposited $200000 plus since 2016, if I was going to screw them out of $150 from a year ago why would I continue to deposit thousands since. Utterly unprofessional on their behalf. Seriously you send me an email about money owed from a year ago???
without telling me when these transactions apparently took place how I'm I to cross-reference with my Instadebit and bank account and why replies stop when I asked for proof of the transactions. If they can tell me I owe them exactly $150.75 where did that figure come from. Videoslots you need to send me the when exactly the transactions took place period!!!!!




Screenshot_20210223-192454_Gmail.jpg
 
Last edited:

bjtaz44

Full Member
Joined
Dec 29, 2013
Location
Far north
Btw are they trying to chase their Canadian players away? If so I don't care, plenty of fish in the sea. They don't stand out like they usta anyways.
Similar situation, said I owed them from double payment through gigadat, never let it go and I also was a everyday high depositing player since day one. I finally had enough of the emails and demands without proof so just closed my account. Good luck though.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Please correct me if I'm wrong I know it's only 12hrs since they sent me this email re bc. and has deactivated my account on and off 3 times since the last Fri. Trust me if I had a bc my account it would have been blocked a long time ago and Instadebit account would of been blocked as well. My beef is out of the blue they say I owe them $150.00 from last year yet they don't give me the transaction number/s date and time. What? any casino can tell you that you owe money to them without any proof? how unprofessional. Is it from Jan, July maybe Dec 2020 how I'm to know? I've asked 2 times to send me proof of the bc transactions and no reply but they were quick with all other emails. I've deposited $200000 plus since 2016, if I was going to screw them out of $150 from a year ago why would I continue to deposit thousands since. Utterly unprofessional on their behalf. Seriously you send me an email about money owed from a year ago???
without telling me when these transactions apparently took place how I'm I to cross-reference with my Instadebit and bank account and why replies stop when I asked for proof of the transactions. If they can tell me I owe them exactly $150.75 where did that figure come from. Videoslots you need to send me the when exactly the transactions took place period!!!!!




View attachment 151144
So because the payment system they use is clearly not fit for purpose, they expect you to pay $150 but haven't actually shown you any proof that you owe it? Surely that is the first thing you would include in an email to someone chasing money up, especially if they don't know anything about it?
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi all,

@deepsky2 -- It appears that we made mistakes on our end. I have corrected these, and I apologize for the inconvenience. Let me know if I can assist further.

@Steviedoo -- The legislative document in question is the Implementing Procedures ('IP'), issued in terms of the Prevention of Money Laundering and Funding of Terrorism Regulations by the Maltese Financial Intelligence Analysis Unit in conjunction with the Malta Gaming Authority. This document can be found
You do not have permission to view link Log in or register now.
. Should you require assistance with the interpretation of the IP's provisions, you can send us I PM, but I recommend that you seek advice from a legal professional.

Have a nice day, everyone.

Kind regards,
Team Videoslots
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Thanks, Team Videoslots, however, like to point out I wasn't disputing the $16 it was the 150$ also I did get an email from cs that you are giving the disputed $ 16 as I one-time gesture thanks but you took the $16 out of my account a few days ago. But no worries you can keep the $16 that was a legit BC.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi all,

@deepsky2 -- It appears that we made mistakes on our end. I have corrected these, and I apologize for the inconvenience. Let me know if I can assist further.

@Steviedoo -- The legislative document in question is the Implementing Procedures ('IP'), issued in terms of the Prevention of Money Laundering and Funding of Terrorism Regulations by the Maltese Financial Intelligence Analysis Unit in conjunction with the Malta Gaming Authority. This document can be found
You do not have permission to view link Log in or register now.
. Should you require assistance with the interpretation of the IP's provisions, you can send us I PM, but I recommend that you seek advice from a legal professional.

Have a nice day, everyone.

Kind regards,
Team Videoslots
can you answer my question as to which one of your terms has the further information on your obligation to withhold withdrawals please?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
2.10. Videoslots is required to verify the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Videoslots with identity documents such as a copy of Your passport, driving licence or other documentation to enable Videoslots to fully verify Your age and identity. Videoslots may ask You to update Your documents previously supplied to it if You have a change of circumstances such as You change Your residential address, or Your identity documents already provided expire. Other than at the point of registration for a Player Account, Videoslots may ask for identity documents at various other points as it may be required to do at law and/or regulation. In addition to identity documents, Videoslots may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to Your financial status. Whenever the accumulated transactions made by a Player on the Website exceeds € 2,000.00 (or equivalent in £), Videoslots may also carry out additional due diligence checks in relation thereto, and at that point Videoslots may also request further due diligence documentation from You.

Videoslots will contact the Player to provide due diligence documentation and will always blank out sensitive and confidential information. Videoslots will process the withdrawal once satisfactory proof has been received.

2.11. Once all satisfactory due diligence documentation has been received Videoslots ensures to process all withdrawals within 48 hours, without making any guarantee thereof. There may be instances when a Player’s gaming patters need to be investigated prior to authorising a withdrawal and in such cases the Player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Videoslots may not be in a position to provide an explanation as to why a withdrawal is not yet processed.


I don't see anything in there that has any further information on any obligations you might have, just that you might hold withdrawals. It also doesn't state what will happen if a customer cannot or will not provide the documents you require.

The AML laws are pretty clear that if it becomes clear a customer won't supply the information that the account should be closed immediately though, then your obligations are clear once thats done. From what @Steviedoo has said you haven't done that though. Maybe @Steviedoo can confirm her account is now closed then she will obviously be able to work out a timeline for you to pay her, in line with the regulations you are following?
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Hi all,

@deepsky2 -- It appears that we made mistakes on our end. I have corrected these, and I apologize for the inconvenience. Let me know if I can assist further.

@Steviedoo -- The legislative document in question is the Implementing Procedures ('IP'), issued in terms of the Prevention of Money Laundering and Funding of Terrorism Regulations by the Maltese Financial Intelligence Analysis Unit in conjunction with the Malta Gaming Authority. This document can be found
You do not have permission to view link Log in or register now.
. Should you require assistance with the interpretation of the IP's provisions, you can send us I PM, but I recommend that you seek advice from a legal professional.

Have a nice day, everyone.

Kind regards,
Team Videoslots



Thank you
I will have a look at these.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
2.10. Videoslots is required to verify the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Videoslots with identity documents such as a copy of Your passport, driving licence or other documentation to enable Videoslots to fully verify Your age and identity. Videoslots may ask You to update Your documents previously supplied to it if You have a change of circumstances such as You change Your residential address, or Your identity documents already provided expire. Other than at the point of registration for a Player Account, Videoslots may ask for identity documents at various other points as it may be required to do at law and/or regulation. In addition to identity documents, Videoslots may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to Your financial status. Whenever the accumulated transactions made by a Player on the Website exceeds € 2,000.00 (or equivalent in £), Videoslots may also carry out additional due diligence checks in relation thereto, and at that point Videoslots may also request further due diligence documentation from You.

Videoslots will contact the Player to provide due diligence documentation and will always blank out sensitive and confidential information. Videoslots will process the withdrawal once satisfactory proof has been received.

2.11. Once all satisfactory due diligence documentation has been received Videoslots ensures to process all withdrawals within 48 hours, without making any guarantee thereof. There may be instances when a Player’s gaming patters need to be investigated prior to authorising a withdrawal and in such cases the Player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Videoslots may not be in a position to provide an explanation as to why a withdrawal is not yet processed.


I don't see anything in there that has any further information on any obligations you might have, just that you might hold withdrawals. It also doesn't state what will happen if a customer cannot or will not provide the documents you require.

The AML laws are pretty clear that if it becomes clear a customer won't supply the information that the account should be closed immediately though, then your obligations are clear once thats done. From what @Steviedoo has said you haven't done that though. Maybe @Steviedoo can confirm her account is now closed then she will obviously be able to work out a timeline for you to pay her, in line with the regulations you are following?

so just checked my account....it's not closed yet but I imagine it will be soon....

however they paid out my withdrawal of $350 yesterday.

thank you videoslots for coming to your senses.

thank you colin for being an advocate for all players on this forum.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
HI @Jono777,

Thank you for bringing this to our attention. We have reached out to Netent and will update as soon as we know more.

Have a nice afternoon.

Kind regards,
Team Videoslots
If you cant fix it in time for the battleweekend, i have noticed Reel rush has been working perfectly in the battles it has been used.
So if you need a replacement for doa....

aaa.gif

On a more serious note, if its not fixed before battleweekend starts, you could swap it for Whos the bride.
Its a clone of Doa made for the asian market, so same provider, same betsize etc.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Had issues loading DOA on Sky last night. I've seen notices on a few sites that NetEnt is down for maintenance, so presumably lower RTP versions are going up in lots of places.
 
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