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Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @colinsunderland,

Yes, these fees are beyond our control and are mentioned in clause 2.9. Regarding questions concerning communication between us and any customer, I hope that you understand that we cannot comment on that here.

On your other note, it should be handled shortly. We are sorry for any delayed response.

Best regards,
Team Videoslots
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi @colinsunderland,

Yes, these fees are beyond our control and are mentioned in clause 2.9. Regarding questions concerning communication between us and any customer, I hope that you understand that we cannot comment on that here.

On your other note, it should be handled shortly. We are sorry for any delayed response.

Best regards,
Team Videoslots
Can you specify which part of 2.9 relates to the fees please?
 

cncas2123

Meister Member
MM
Joined
May 23, 2015
Location
Belfast
Hi @colinsunderland,

Yes, these fees are beyond our control and are mentioned in clause 2.9. Regarding questions concerning communication between us and any customer, I hope that you understand that we cannot comment on that here.
This is what I don't understand - they may not be in your control but they are your responsibility as you choose the payment provider and they, as your agent, determined the route the payment should go. Or am I completely wrong about that?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
@Team.Videoslots you seem to be now retroactively applying terms and conditions to affiliate payments, without any discussion with affiliates, you are aware that is against the terms of your accreditation?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hello @colinsunderland,

I'm afraid that I cannot assist you with any affiliate related issues, unfortunately. We, as reps, are not handling those matters.

Please reach out to them and I am sure that they can help you out.

Best regards,
Team Videoslots
I know, just popping it in here for the record, I have reached out, waiting for them to say no again before I start a PAB
 

helenakp

Meister Member
PABaccred
Joined
Sep 24, 2013
Location
MK
Thats good news, and the right thing to do, even if you had to fight to get it.

If people know in advance of fees then there can be no complaints, but to go from 4 euro to 42 euro without any warning is not right.
Yes Colin now knowing this for a fact its up to me should i make withdrawls to my bank account or not,although there should be some warnings or something
 

CongoGB

Experienced Member
Joined
Apr 20, 2018
Location
UK
Hello @Team.Videoslots - looks like there was an update to Thunderkick slots a few days ago which has removed the quick spin function for UK (and other?) players?

Is this something that'll come back, or is it deliberate to comply with responsible gaming rules?

Just wondering!
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Just an update VS has credited me 112€ as a gesture of goodwill.

I was advised if and when I decide to withdraw to use another withdrawal method as there is no guarantee that I wont be charged another 42€ fee
I'm so pleased that you where reimbursed but what about all of those who have been charged and will be charged in future that do not have a platform to complain in?
 

MrEvil

Experienced Member
Joined
Nov 16, 2018
Location
Norway
@Team.Videoslots Some new games arent showing up under new games when using the desktop version of the site, 6 wild sharks for example, which was released at the same time as Octopus Treasure, which is showing. There are 5 others listed on the mobile site too, but i guess those were released today. Why is the desktop version falling behind? it's not just updated slower, but it's also missing a lot of features like sort by date/rtp/bet size etc.
 

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