Videoslots - Newly Accredited

[Jono777]

Hello @Jono777

I'm sorry to hear that you have had issues with some games.

I checked your game play today but didn't see anything unusual. Could you let us know around when you may have had the winning of 7.50 GBP?

It do sometimes happen that Netent fails to credit bonus game (it gets stuck) but the payment can be easily released once the spin has been identified. I checked their database and only spin that I can see unfinished is the last spin with winning of 1.46 GBP that has not been credited yet. The game session is still open, so, relogin to the game might solve the issue. If not, we can always contact Netent to release the winning.

But other winnings and transactions looks normal to my end. Maybe there's been small lag that showed balance temporarily wrong.

Kind regards,
Team Videoslots

Hi thanks for replying

I logged off for over an hour and upon resuming the missing win had indeed credited correctly.

There does indeed seem to be some sort of lag and delay where the balance will not reflect correctly, not taking into account both winning and also losing spins, it does update eventually but makes it very hard to keep an accurate check on my balance (even the home page does not shoe correctly)

This has happened before and seems to rectify itself when I start a new session the following day.

I do think it maybe a game and provider error rather than your site itself, I will keep an eye on things, see if the fault continues and get in touch via the appropriate method should this be deemed necessary

Cheers!

 

[Jono777]

Hello @Jono777

I'm sorry to hear that you have had issues with some games.

I checked your game play today but didn't see anything unusual. Could you let us know around when you may have had the winning of 7.50 GBP?

It do sometimes happen that Netent fails to credit bonus game (it gets stuck) but the payment can be easily released once the spin has been identified. I checked their database and only spin that I can see unfinished is the last spin with winning of 1.46 GBP that has not been credited yet. The game session is still open, so, relogin to the game might solve the issue. If not, we can always contact Netent to release the winning.

But other winnings and transactions looks normal to my end. Maybe there's been small lag that showed balance temporarily wrong.

Kind regards,
Team Videoslots

Edit: Duplicate post, CM is lagging now too, I give up

 

[Team.Videoslots]

Hi @Jono777

It's good to hear that the winning was credited correctly after all.

It sounds like you have some network issues at the moment. I have not noticed other contacts regarding this game or Netent in general about lagging issue. I would suggest to try some basic troubleshooting such as clearing cache and cookies. If it doesn't help then maybe rebooting your router.

Of course, you can also contact us for further troubleshooting. We are happy to help you the best we can.

Kind regards,
Team Videoslots

 

[Tengil]

Not to withdraw, but I made a small neteller deposit at mrvegas four days ago....and still waiting my player account to be funded. I contacted support several times but they only talk about "some issues" and I will be informed.

Usually takes a week for failed deposits to appear. And they wont do anything until a week has passed no matter what.

 

[Seaman63]

Usually takes a week for failed deposits to appear. And they wont do anything until a week has passed no matter what.

Nope, it has now been nearly two weeks, since MrVegas decided to withhold my deposit and not to fund my account. I‘m an online player since many years and deposits have been missed before. But in all cases, the problem between casino and wallet has been resolved inbetween 2-3 days. I contacted MrVegas support several times via chat, support form, and email and have sent in the proof of deposit from Neteller three times. Also I have sent the screenshot of my deposit to Team.Videoslots when they offered me to help...but nothing worked. Yes I am a low rolling player and doing small deposits and maybe my business is not important enough for MrVegas casino, but this gives them not the right to keep my funds before I have played it! This is rogue behaviour.

 

[Pixie]

@Team.Videoslots the new game "Lucky Neko" doesn't work here
Edit: works now

 

[09237653]

More XP woes, @Team.Videoslots you remember I was missing 549xp? well it was added to my account along with an extra 70,000 XP.

I have jumped from level 29 to level 36, this is a slight annoyance because it was only 5000XP from a level 30 bronze wheel, now I'm 35,000 XP from my next bronze wheel at level 40, bit annoying but the added XP should give me 30 days of free battles(?) which is probably worth more than a bronze wheel anyway.

You can see in the screenshots I'm at level 36 and have skipped level 30 and 35 trophies.

 

[Team.Videoslots]

More XP woes, @Team.Videoslots you remember I was missing 549xp? well it was added to my account along with an extra 70,000 XP.

I have jumped from level 29 to level 36, this is a slight annoyance because it was only 5000XP from a level 30 bronze wheel, now I'm 35,000 XP from my next bronze wheel at level 40, bit annoying but the added XP should give me 30 days of free battles(?) which is probably worth more than a bronze wheel anyway.

You can see in the screenshots I'm at level 36 and have skipped level 30 and 35 trophies.

View attachment 174500
View attachment 174501

Hello 09237653,

The missing trophies should have been added to your account manually now. Sorry for the inconveniences with these unfortunate XP issues. They have been quite troublesome, but everything should be fine going forward.

Kind regards.
Team Videoslots.

 

[09237653]

Hello 09237653,

The missing trophies should have been added to your account manually now. Sorry for the inconveniences with these unfortunate XP issues. They have been quite troublesome, but everything should be fine going forward.

Kind regards.
Team Videoslots.

I have not earned these trophies though due the manually added 70,000 XP I have skipped 7 levels., Was close to level 30 would have probably got that by the end of the year.

 

[Team.Videoslots]

Hey 9237653,

Your total account XP was missing some prior to the manual adding, so this should just be the XP points were missing from the total XP counter.

Kind regards.
Team Videoslots.

 

[09237653]

Hey 9237653,

Your total account XP was missing some prior to the manual adding, so this should just be the XP points were missing from the total XP counter.

Kind regards.
Team Videoslots.

In that case I'm owed two bronze wheels? I would have noticed a missing £70k wagering though.

edit: oh hang on my account has been credited two bronze wheels

 

[sassa]

@Team.Videoslots I have sent a private message regarding withdrawal problem i have.

 

[anddi32]

What's todays halloween game? I see in finnish side we have totally different clue than in english side. Finnish clue is wolf clue and provider netent. English clue is PnG and looks like tome of madness. So i don't know which one to trust

 

[Jono777]

What's todays halloween game? I see in finnish side we have totally different clue than in english side. Finnish clue is wolf clue and provider netent. English clue is PnG and looks like tome of madness. So i don't know which one to trust

View attachment 175068
View attachment 175069

Tome of Madness was the UK game today, "Win 30 times" (easier said than done with destroying what little balance I had )

 

[pinnit2014]

They're really cornered the 5 FS Calendar market.

Think last years advent one i got, bar 2 days, 5FS - randomness at its most magnificent

 

[anddi32]

Tome of Madness was the UK game today, "Win 30 times" (easier said than done with destroying what little balance I had )

Yes it was for the finns too.
Misleading stuff again. It all depends on whether you use the site in Finnish or English are you playing the right game or the wrong game.
I think original game (wolfs bane) has changed after the publication of the calendar and they have updated only english version

 

[Jono777]

Hi @Team.Videoslots

Hoping that you are already working hard on sorting the latest problem....

You really need to do something about the awful lag on your site, it is happening EVERY 4-5th spin no matter what game is being played. Making the end user experience terrible.

Thanks

 

[Team.Videoslots]

Hi @Team.Videoslots

Hoping that you are already working hard on sorting the latest problem....

You really need to do something about the awful lag on your site, it is happening EVERY 4-5th spin no matter what game is being played. Making the end user experience terrible.

Thanks

Hello Jono777,

We're not able to replicate this behaviour at current time, and the site should have been running smoothly today in general.

Are you experiencing this in any specific setting? (Like during certain battle / battle type, during gameplay in games from certain provider, in a specific game or type of game)

Kind regards.
Team Videoslots.

 

[Jono777]

Hello Jono777,

We're not able to replicate this behaviour at current time, and the site should have been running smoothly today in general.

Are you experiencing this in any specific setting? (Like during certain battle / battle type, during gameplay in games from certain provider, in a specific game or type of game)

Kind regards.
Team Videoslots.

Hi

Thanks for the fast reply....

It is constant, that it does not matter if site traffic is quiet or the battles are running or not. It has been like this for me now for at least a week.

Every game from multiple providers is the same, you will be able to do 4-5 spins without problems then you will get a five second laggy spin, it seems worse on cascading style games such as Bonanza or Tome of Madness in the Frenzy on Monday just gone.

I am currently about to undertake some home trouble shooting problems just in case now you say the site is fine, that the problem lies my end. should I still not solve the problem then I will report it back here.

Many thanks for your time.

 

[Jono777]

Not important but just wondering @Team.Videoslots or @Mr Wild

Have you guys (or Netent) updated the User Interface for Dead or Alive video slot today please?

Cheers!

 

[Team.Videoslots]

Not important but just wondering @Team.Videoslots or @Mr Wild

Have you guys (or Netent) updated the User Interface for Dead or Alive video slot today please?

Cheers!

Hello Jono777,

It could be the case that the game provider has made some changes. We can reach out to them and ask any changes that have been made to the game. Anything specific you'd like to inquire about?

Kind regards.
Team Videoslots

 

[Reelsoffun]

@Team.Videoslots

Just reporting same as jono from a few days ago, but today its worse constant lag on spins ( appears to affect all providers ) and for the last 2 hours at least constant disconnects and errors from games telling me to reload.

Is this connected to the "maintenance" done this morning ?? I have given up for today as its practically unplayable.......

 

[Jono777]

Hello Jono777,

It could be the case that the game provider has made some changes. We can reach out to them and ask any changes that have been made to the game. Anything specific you'd like to inquire about?

Kind regards.
Team Videoslots

Not really, as I said not important

Just noticed the layout changes when I first loaded the game today that is all, RTP and everything else that matters is unaffected so all good!

 

[Team.Videoslots]

@Team.Videoslots

Just reporting same as jono from a few days ago, but today its worse constant lag on spins ( appears to affect all providers ) and for the last 2 hours at least constant disconnects and errors from games telling me to reload.

Is this connected to the "maintenance" done this morning ?? I have given up for today as its practically unplayable.......

Hey Reelsofffun,

There have been some slight performance issues with the site during this evening, but should have improved now.

Please let us know if you face any lag or crashes still.

Kind regards.
Team Videoslots.

 

[Lemon]

Hello Jono777,

We're not able to replicate this behaviour at current time, and the site should have been running smoothly today in general.

Are you experiencing this in any specific setting? (Like during certain battle / battle type, during gameplay in games from certain provider, in a specific game or type of game)

Kind regards.
Team Videoslots.

I wonder if the lag is because it's waiting for the UK profit/loss meter to update? That's what I'm finding - every 3 or 4 spins there's a 5 second wait that ends when the meter updates. It's like there's a delay getting that info to the meter and it refreshing, and you can't complete the next spin until the profit/loss result from the previous spin has been added...