Videoslots - Newly Accredited

[anddi32]

It seems that the problem is still not fixed. Just can't understand why they can't manually refund these wheels.
XP-wheels are valuable wheels including cold cash so it would be very desirable to find a solution to the problem asap.

 

[miso]

It seems that the problem is still not fixed. Just can't understand why they can't manually refund these wheels.
XP-wheels are valuable wheels including cold cash so it would be very desirable to find a solution to the problem asap.

I know, right? Just mind boggling how on earth can they not credit a simple wheel, surely that must be possible. To be honest I wasn't really getting annoyed about mine until I saw it mentioned here again and realized it's been a week. Just sent VS a PM here, see what happens

 

[Mr_Slot5]

Recall reading over past couple of weeks several members who had not received their level up XP wheels, Bronze/Silver/Gold???

If your reading this and you are one of those affected, did you get them yet please?

Wife's levelled up and still waiting, something to me which should be so simple to solve???

Nope not had mine. Been waiting a week now.

 

[Jono777]

Couple of days, maybe acceptable (but not really) a week - NO!

No IT tech wizard or VS inside knowledge but surely its a case of bringing up the player account, check the XP, see no wheel, click to add, save, simple really IMO!

Guess its all hands to the pump with the ongoing 45K son's bank card scam

 

[Team.Videoslots]

Hi guys,

I have talked with the head and this Wheel issue has been prioritised as a top priority issue.

It's not as simple as "simply add and save" issue. The problem is that the Wheels depends on XP-level, which in affected accounts is still wrong due to the technical issue that happened few weeks ago, and the XP-points are still being recalculated. Unfortunately, to do full recalculation of XP-points on the accounts is a heavy process. We want to be sure that every account will have their XP-points correctly added back to be fair with everyone.

Once XP-points have been recalculated, we will know what Wheels the customers are missing, or if they have received a wrong Wheel.

Our developers are working on the fix to recalculate those XP-points and credit all the missing Wheels but meanwhile our team will go manually through all the known cases (on forums and on contacts to our support) and those will be credited as soon as possible.

Anyone here missing a Wheel due to the XP-level issue, could you please contact us at videoslotsteam@videoslots.com so that we can find your account and include in the top priority list. We can find most of your accounts but to ensure that your account is found, it's better to contact our email and give your username or email address so that we can locate your account.

I hope this explains why it has took longer than we wanted to fix the issue but we are actively working on it.

We truly apologise any inconvenience caused by this technical issue.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

@anddi32
@miso
@Mr_Slot5
@Jono777

I have your accounts and will report them to our developers for the priority fix. No need to email us for now.

Your accounts are not actually affected by the XP-points issue but it is related issue. Your Wheels should be added very soon.

We'll get back to you soon.

Kind regards,
Team Videoslots

 

[Mr_Slot5]

Received the wheel not long ago. Thank you very much VS

 

[Jono777]

Time for honesty....

I reported the wheel issue on behalf of my wife as shown in an earlier post I made on this thread. - She does not come on CM very often hence her asking me to mention it on the Videoslots main thread. (Post 17848 - Page 714)

Meanwhile the Silver wheel has been credited to my account and not hers (I am not due one at the moment)

What shall we do @Team.Videoslots - Obviously I will not spin it as I have not earnt it, my wife however (Kerry Mincher) has not received the silver wheel.

Many thanks and apologies for any confusion this may have caused.

 

[Team.Videoslots]

@Jono777
Sorry for the misunderstanding. I've double-checked your account and your reward from latest 5th were indeed not missing. Please advise your wife to e-mail videoslotsteam@videoslots.com, so their account can be looked into.

Kind regards.
Team Videoslots.

 

[Jono777]

@Jono777
Sorry for the misunderstanding. I've double-checked your account and your reward from latest 5th were indeed not missing. Please advise your wife to e-mail videoslotsteam@videoslots.com, so their account can be looked into.

Kind regards.
Team Videoslots.

No worries, no problem and thanks for the swift reply.

She has previously already done this, it was done on Tuesday 27 September, she is currently emailing again however.

Regarding the wheel in my account that should not be there, shall I just leave it alone until it expires in 7 days time please?

Cheers

Edit: Not to worry, I see it has already been removed, thank you.

 

[Team.Videoslots]

No worries, no problem and thanks for the swift reply.

She has previously already done this, it was done on Tuesday 27 September, she is currently emailing again however.

Regarding the wheel in my account that should not be there, shall I just leave it alone until it expires in 7 days time please?

Cheers

Hi Jono777,

The wheel added erroneously should no longer be in your account.

Kind regards.
Team Videoslots.

 

[Jono777]

Hi Jono777,

The wheel added erroneously should no longer be in your account.

Kind regards.
Team Videoslots.

Yes, it has now been removed, all good, thank you.

Wife has sent DM and email regarding her account and the missing wheel.

 

[slotmaster]

Yay Jono! He should get something for his honesty!

 

[miso]

Yay Jono! He should get something for his honesty!

Silver wheel, maybe?

 

[pinnit2014]

I'm still deprived of a Red Wheel so, if for some reason i get more than i should, i'm keeping it

 

[goatwack]

You'd think so, wouldn't you. I'd bet that quite a few VS players might not have been as 'forthcoming' in refraining from spinnin' that wheel

And yet poor ol Jon's been given a thankyou and pat on the head!

Shows you though, companies are like Speedy Gonzalez in trying to find fault, yet good ol' fashioned honesty gets kicked to the curb, as though it was 'expected' of the serfs.

Who wants to start the Change.org petition?

 

[Team.Videoslots]

I'm still deprived of a Red Wheel so, if for some reason i get more than i should, i'm keeping it

Hi pinnit2014,

The Red Wheel of Jackpot rewards are tied to trophies, and should be working fine currently.

Could you send me a DM with further information about when you're missing this Red Wheel from?
Then I'll be happy to look into the matter.

Kind regards.
Team Videoslots.

 

[miso]

Got my wheel now, thank you very much for sorting it out for me VS

 

[slotmaster]

You'd think so, wouldn't you. I'd bet that quite a few VS players might not have been as 'forthcoming' in refraining from spinnin' that wheel

And yet poor ol Jon's been given a thankyou and pat on the head!

Shows you though, companies are like Speedy Gonzalez in trying to find fault, yet good ol' fashioned honesty gets kicked to the curb, as though it was 'expected' of the serfs.

Who wants to start the Change.org petition?

Pat on the head is always good!

 

[Tengil]

Anyone tried to withdraw today?
And when VS have withdrawal issues how long do they usually last?
Neteller FWIW.

 

[Team.Videoslots]

Anyone tried to withdraw today?
And when VS have withdrawal issues how long do they usually last?
Neteller FWIW.

Hi @Tengil

Apologises for the inconvenience with your withdrawal.

Managed to find your account and all seems sorted now.

Hopefully all will go smooth from now on.

Kind regards,
Team Videoslots

 

[pinnit2014]

Hi pinnit2014,

The Red Wheel of Jackpot rewards are tied to trophies, and should be working fine currently.

Could you send me a DM with further information about when you're missing this Red Wheel from?
Then I'll be happy to look into the matter.

Kind regards.
Team Videoslots.

Hi, thanks for the reply but i spent 24 emails with CS and yourselves regarding this so have just written it off - it was around the 750 win mark not adding up - it wasn't, as proven by the lack of progress on the right hand side achievement, adding up (and still isn't) but tbh i'm fed up trying to explain it

 

[Seaman63]

Anyone tried to withdraw today?
And when VS have withdrawal issues how long do they usually last?
Neteller FWIW.

Not to withdraw, but I made a small neteller deposit at mrvegas four days ago....and still waiting my player account to be funded. I contacted support several times but they only talk about "some issues" and I will be informed.

 

[Jono777]

@Team.Videoslots

I really think you need to take another look at your site, more issues, so bad, I've logged out with a positive balance and stopped playing, it is so frustrating.

Only spinning Dead or Alive (Netent) at minimum bet, however it is not taking the bets correctly and also not crediting wins correctly either. (network or communications error maybe?)

I just hit a bonus feature for about £7.50GBP and this did not credit to balance either.

I have logged off as I say to see if the fault corrects itself in the next hour or so and FWIW, I really cannot be bothered emailing support.

 

[Team.Videoslots]

Hello @Jono777

I'm sorry to hear that you have had issues with some games.

I checked your game play today but didn't see anything unusual. Could you let us know around when you may have had the winning of 7.50 GBP?

It do sometimes happen that Netent fails to credit bonus game (it gets stuck) but the payment can be easily released once the spin has been identified. I checked their database and only spin that I can see unfinished is the last spin with winning of 1.46 GBP that has not been credited yet. The game session is still open, so, relogin to the game might solve the issue. If not, we can always contact Netent to release the winning.

But other winnings and transactions looks normal to my end. Maybe there's been small lag that showed balance temporarily wrong.

Kind regards,
Team Videoslots