Videoslots - Newly Accredited

[samdog21]

LIKE SERIOUSLY YOU CAN'T, PUT A NOTICE IN YOUR NEWS FEED YOU GUYS ARE TO , I TAKE YOU BACK TO SCHOOL TEACH YOU COMMINCATION SKILLS. ON PEEED OF PLAYER.

 

[Oscar Arnhem]

@samdog21 ,i think your Caps are on

 

[samdog21]

YES THEY ARE BECAUSE IAM PISSED, VIDEO SLOTS ONCE AGAIN #1 AT COMINICATION.

 

[Team.Videoslots]

@kennygamerboy @Team.Videoslots

This same problem has been ongoing for @Pervansarn since Christmas last year and remains unresolved. The customer service/support keep giving him the same story on repeat about the money being stuck or missing, and to this day remains the withdrawal that just vanished and I think he has lost hope of ever seeing that money again

Hi @Pervansarn

I will send you a private message to investigate this.

Sorry to hear that you have been having issues and will do my best to help you resolve this matter.

Kind regards,
Team Videoslots.

 

[Team.Videoslots]

Hi @Team.Videoslots , I reported this problem with Riches of Robin(PlayNGo) a while back that froze when getting a 0.5x bag, however a few weeks ago when I checked the game again(using the favourites),now I can't play it in UK anymore(country restrictions?). Also the games I play at times too (Wild Blood, Enchanted Meadow, Crazy Cows, same provider) , has a max coin value of 0.02, meaning max stake on those games is 1.50. Not sure if that was intentional or not?
Thanks

Hi @shoust

Thank you for raising this. I can confirm that the game Riches of Robin was deactivated for your market as per provider's request.

I will follow up and keep you posted regarding the other games coin value query.

Kind regards!
Team Videoslots.

 

[Jono777]

@samdog21 ,i think your Caps are on

Lol, beat me to it!

 

[pinnit2014]

Don't think it should be VS going back to school

 

[Team.Videoslots]

Hi @Team.Videoslots , I reported this problem with Riches of Robin(PlayNGo) a while back that froze when getting a 0.5x bag, however a few weeks ago when I checked the game again(using the favourites),now I can't play it in UK anymore(country restrictions?). Also the games I play at times too (Wild Blood, Enchanted Meadow, Crazy Cows, same provider) , has a max coin value of 0.02, meaning max stake on those games is 1.50. Not sure if that was intentional or not?
Thanks

Hi @shoust

As promised I looked further into your query and I was confirmed that Riches of Robin was disabled by the provider's request however we are looking into bringing it back.

Regarding the coin value query, is intended since the bet levels are always agreed with the providers and they can't be increased.

Let me know if you had any other doubt.

Kind regards!
Team Videoslots.

 

[Team.Videoslots]

Hi @shoust

I'm happy to let you know that we've liaised with the game provider and issues with the game have now been resolved. It should now be running as normal.

Let me know if you need anything else.

Kind regards!
Team Videoslots.

 

[paul7388]

@Team.Videoslots just thought I would say that i am shocked and disappointed that you have decided to launch the Remember Gulag slot today.

singling you out as you are the casino I use so noticed you had added it.

in case you are wondering then maybe look at the nolimit city thread and see what this community think of the slot.

Should not be surprised it has been added but I kind of hoped that most casinos would avoid it. But if you think it is In your best interests to add a tasteless sick slot that many will find offensive then that is your business decision.

 

[The Viking]

@Team.Videoslots
can you please ask Bradley to reply to my mail please or someone else ?
got the dreaded SOW thursday morning did answer back with a document and told him im pretty sure he had all he needed
and asked him to tell me exacly what he nedeed if anything more. but still no reply ? not cool
user name same as here.

 

[Team.Videoslots]

Hi @The Viking

You should have received an email just a moment ago.

Kind regards,
Team Videoslots

 

[The Viking]

Hi @The Viking

You should have received an email just a moment ago.

Kind regards,
Team Videoslots

Yep thanks
Going to take hours to collect all this info though if not impossible task. So will have a look later tonight or tomorrow when i have some time to spare

 

[Jono777]

Just wondering whether the Weekend Booster has been scrapped, maybe just for UK players?

Managed to play a little over past 2 days but upon checking >>profile>>weekend booster, it is showing £0.00 for both days

Could this be just a glitch as I am pretty sure I had pop ups telling me I'd earned WB when changing games

@Team.Videoslots

Thank you

 

[snorky510238]

I would just like to say how much this Casino has gone downhill in the past few years. It was my go to Casino and I would regularly hit decent wins and withdrawals, that made playing there, sustainable.

Checking my rtp on games I play the most (not reduced rtp, allegedly) and they have dropped shockingly in the past 18 months. Games like Bonanza down from 96% to 91% and DHV at 93%.

In 6 years, playing at VS, I had never hit my loss limit for the month, EVER! Until around last November and since, have hit it another 3 times.

When I compare my wins and gameplay at VS, against the same money and time invested at Unibet, there is no comparison. Unibet is a million miles ahead in terms of big wins, game time and withdrawals.

N.B. This comparison has been made taking thousands of deposits into account at both Casinos and pretty much the same games played.

 

[Team.Videoslots]

Just wondering whether the Weekend Booster has been scrapped, maybe just for UK players?

Managed to play a little over past 2 days but upon checking >>profile>>weekend booster, it is showing £0.00 for both days

Could this be just a glitch as I am pretty sure I had pop ups telling me I'd earned WB when changing games

@Team.Videoslots

Thank you

Hi @Jono777

I have reviewed your case. I have contacted you via email.

Kind regards,
Team Videoslots!

 

[Lemon]

A very good evening to you, @Team.Videoslots

When I open up Fortune Teller's Charm 6 to play off Battle Weekend rewards, I get this -


Multiple reloads hasn't cleared it, nor has deleting cookies (Firefox). I tried in Chrome instead and the same thing happens, only it says 'unrecoverable error' instead of 'fatal' for some reason. Also cleared cookies in Chrome - same thing happens.

Any help before my rewards expire over the weekend would be greaty appreciated.

Best regards,
Lemon

 

[sufferinsilence]

I would just like to say how much this Casino has gone downhill in the past few years. It was my go to Casino and I would regularly hit decent wins and withdrawals, that made playing there, sustainable.

Checking my rtp on games I play the most (not reduced rtp, allegedly) and they have dropped shockingly in the past 18 months. Games like Bonanza down from 96% to 91% and DHV at 93%.

In 6 years, playing at VS, I had never hit my loss limit for the month, EVER! Until around last November and since, have hit it another 3 times.

When I compare my wins and gameplay at VS, against the same money and time invested at Unibet, there is no comparison. Unibet is a million miles ahead in terms of big wins, game time and withdrawals.

N.B. This comparison has been made taking thousands of deposits into account at both Casinos and pretty much the same games played.

You're just randomly unlucky.

 

[slotmaster]

A very good evening to you, @Team.Videoslots

When I open up Fortune Teller's Charm 6 to play off Battle Weekend rewards, I get this -
View attachment 169328

Multiple reloads hasn't cleared it, nor has deleting cookies (Firefox). I tried in Chrome instead and the same thing happens, only it says 'unrecoverable error' instead of 'fatal' for some reason. Also cleared cookies in Chrome - same thing happens.

Any help before my rewards expire over the weekend would be greaty appreciated.

Best regards,
Lemon

Too much Lemonade from Lemon broke the slot!

 

[snorky510238]

You're just randomly unlucky.

And you believe that, you believe that story? I have always taken care of you Suffer, but don’t ever take sides with anyone against the family again……EVER.

 

[kidgloves]

I see VS is practicing for tonight's freeroll by not working this morning. Can't even log in!

 

[anddi32]

I see VS is practicing for tonight's freeroll by not working this morning. Can't even log in!

Looks like same continues. What is this @Team.Videoslots not even sit n' go's running

 

[sapit222]

Cant log in.

 

[Reelsoffun]

Same here can’t log in.

 

[Pixie]

Same here .......