Videoslots - Newly Accredited

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @sjonnny @JTown @paul7388,

Thanks for the messages and really sorry about the slow updates here.

I have chased down our payments team and they assure me they are handling the Neteller issue with priority, sorry for the long time it has already taken.

They said they are trying to speed things along and sort this out as fast as possible for you.

Kindest regards,
Team Videoslots
 
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Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
Hi @Team.Videoslots

Logged on today to play extra chilli as was going to finish off the coin meter as I have done several hundred times before and its gone, no warning or anything what happens to all the coins I had collected on the stakes just lost with no compensation? Im not gonna lie I'm a bit pissed off about it I have put hundreds of thousands of spins through this game, that wont be happening now.
All collected hearts have also been removed from Lil Devil seriously WTF is going on? So another game that will be going from my play list.

@Big Time Gaming This is another reason to stop playing your games If we cant trust collectibles to remain active there is no point in even starting to play any games with them. Of course i'm guessing you will not make any new games like this to avoid this issue in the future? Im 100% behind loving most your games but this has done it for me, your going to see a far less turnover from me on your games now.
 

CongoGB

Senior Member
Joined
Apr 20, 2018
Location
UK
Oh, that's crap. I was playing Extra Chilli this morning around 6:30. Not for very long as it ate my money, but the coin meter was still there. Gone for me now too.

Looks like BTG have "updated" their games. Not sure why they've removed it as the bonus buy was (very wisely) blocked.

That's not something that has been banned by the UKGC as well has it?!
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Oh, that's crap. I was playing Extra Chilli this morning around 6:30. Not for very long as it ate my money, but the coin meter was still there. Gone for me now too.

Looks like BTG have "updated" their games. Not sure why they've removed it as the bonus buy was (very wisely) blocked.

That's not something that has been banned by the UKGC as well has it?!
Looks like it is same version as Paddy Power. They never had chilli etc. till few months back and when they launched the games coins were never there to start.
 

sjonnny

Experienced Member
Joined
Nov 23, 2005
Location
On the Shitstorm
Hi @sjonnny @JTown @paul7388,

Thanks for the messages and really sorry about the slow updates here.

I have chased down our payments team and they assure me they are handling the Neteller issue with priority, sorry for the long time it has already taken.

They said they are trying to speed things along and sort this out as fast as possible for you.

Kindest regards,
Team Videoslots
Hi Team Videoslots,

Is there anything known about my missing deposit, still haven't seen or heard anything.
It's been 12 days now, still nothing, not even a update by mail.
 

JTown

Newbie member
Joined
Sep 6, 2021
Hi Team Videoslots,

Is there anything known about my missing deposit, still haven't seen or heard anything.
It's been 12 days now, still nothing, not even a update by mail.

Email, forum, live chat...multiple people asking the same thing and they still can't give an indication on when this will be resolved. Last email I got was 7 days ago saying they 'will get back to me as soon as possible'. Who has the cash and whose account is it sitting in? A simple ledger analysis should have resolved this in a few days, tomorrow it's two weeks of sitting on our money.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Well guess what else now!!!!!!

I have now finally after 5+ years been asked to do the SoW at VS :(

I completed the SoW questionnaire a few years ago. But now just had a similar thing again but it did not ask me to upload any documents in it. It just asked me some simple questions which I answered then I just submitted it.

As it is 1:28am I am not expecting them to verify it until they come into work. Is it normal for them not to ask for documents at first in the form? There is also no extra sections in the Documents section either asking me to upload anything extra either? @Team.Videoslots - Any idea how long this process will take please?

I also have a pending withdraw too of £250.08 which is now being held to ransom............. :(

Thanks in advance :)
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Well guess what else now!!!!!!

I have now finally after 5+ years been asked to do the SoW at VS :(

I completed the SoW questionnaire a few years ago. But now just had a similar thing again but it did not ask me to upload any documents in it. It just asked me some simple questions which I answered then I just submitted it.

As it is 1:28am I am not expecting them to verify it until they come into work. Is it normal for them not to ask for documents at first in the form? There is also no extra sections in the Documents section either asking me to upload anything extra either? @Team.Videoslots - Any idea how long this process will take please?

I also have a pending withdraw too of £250.08 which is now being held to ransom............. :(

Thanks in advance :)

of course on a withdrawal they ask for a sow.
when are they gonna stop this way of doing things.
haven’t played here since they held my $300 ransom.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hello @DreamRJ ,

The SOW declaration is really just a form to fill. No documents are needed to be uploaded at this point. It should be approved any time soon.

In case we would need some further documents, we will inform you via email.

Best regards,
Team Videoslots

Ok can you please check your email and PM too please? I sent you both.

Thanks for the reply appreciate it. :)
 

PeterH92

Full Member
webby
Joined
Dec 15, 2015
Location
UK
Also, most of your games by Merkur do not load on mobile or desktop for some reason been ongoing for a few weeks now just keep getting (The game could not be loaded, due to an error. Please restart the game) some other providers are the same as well most of Nolimit City are the same loads then goes blank.

Untitled.jpg
Magic Mirror


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Deadwood
 

spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
I have had the above loading issues with certain providers in recent months too.. no limit, merkur etc.. they do the above same things to me too. Doesn't seem browser specific, but cant pin down exactly why they do it either. Usually multiple refreshes will get no limit working, merkur will work sometimes, and others doesnt want to know. Be good to know of a solution to it!. :)
 

CongoGB

Senior Member
Joined
Apr 20, 2018
Location
UK
Just had the SoW form pop up. Easy to fill in.

Interestingly, it popped up after trying to load my first game after my deposit this morning.

But it was literally just a form with a couple of questions - no need to supply any more info (yet!).

Wonder if that request will come at the next withdrawal? But at my current luck, that might be a while anyway!
 
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