Videoslots - Newly Accredited

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Well has happend to me twice at VS when a Neteller deposit didnt show up but
On both ocosions was fixed within couple of hours after i contacted live chat
They added the amount manually so dunno why yours is taking so long
Who knows.

Did what VS said and went to live chat. Got the usual response that it is with payments and they will email when sorted. According to chat it happened to others on Thursday as well.

Was like okay. Was minimum deposit so don't care. Just means i played elsewhere this weekend. But kind of bad that after 3 days and when i want to deposit there but wont till it is sorted the people in chat don't even check to see what hold up is they just go we can see it is still at payments. Good job it is a small deposit. Would be worse if it was a big deposit and was only way to play as it seems to be honest that chat just sent an email and who knows if payments have even read it.
 
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Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Who knows.

Did what VS said and went to live chat. Got the usual response that it is with payments and they will email when sorted. According to chat it happened to others on Thursday as well.

Was like okay. Was minimum deposit so don't care. Just means i played elsewhere this weekend. But kind of bad that after 3 days and when i want to deposit there but wont till it is sorted the people in chat don't even check to see what hold up is they just go we can see it is still at payments. Good job it is a small deposit. Would be worse if it was a big deposit and was only way to play as it seems to be honest that chat just sent an email and who knows if payments have even read it.
Hi @paul7388

We are investigating the incident. We apology for any inconvenience caused by this issue.

Best regards,
Team Videoslots
 

sjonnny

Experienced Member
Joined
Nov 23, 2005
Location
On the Shitstorm
Who knows.

Did what VS said and went to live chat. Got the usual response that it is with payments and they will email when sorted. According to chat it happened to others on Thursday as well.

Was like okay. Was minimum deposit so don't care. Just means i played elsewhere this weekend. But kind of bad that after 3 days and when i want to deposit there but wont till it is sorted the people in chat don't even check to see what hold up is they just go we can see it is still at payments. Good job it is a small deposit. Would be worse if it was a big deposit and was only way to play as it seems to be honest that chat just sent an email and who knows if payments have even read it.
Had the same thing thursday morning. Deposit 20 with neteller and got message, deposit compleet money is in your account, but it isn't. Spoke with livechat and sent a screenshot off the deposit. Livechat said i send it to the financial department and they let you now by mail. Still waiting on the mail. Two weeks ago had the same thing with a neteller deposit and it took four days, so i think it will there tomorrow. So this weekend i play at other casinos.
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
Just another heads up @Team.Videoslots but the new game "Disco Disco" is a bit off.

Didn't realize it wasn't a slot, as after loading it said something like play on the splash screen, as soon as it loaded obvious its a scratch game so exited.

However i noticed my balance had dropped 50p so went back to the game to a incomplete game round!

So actually when you load it up if you click on the play on the first screen your faced with your actually committing to a game, which TBH is not good at all, I don't play scratch and wouldn't have even clicked play if i had know it actually meant there and then, without viewing any info.

A very naughty setup if i'm honest, luckily it was only 50p and Im not after a refund or anything but it did feel very predatory as many games you click away from the loading splash screen before you actually commit to anything.
 

Team.Videoslots

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Joined
Jul 23, 2018
Location
Malta
@Videoslots have you changed the reward system again? Played a lot of the new games recently and not been getting the usual rewards.
Hi @Scott1baird,

Thank you for the message.

We sometimes change the games that are picked, for example most recently for the blue Wheel of Jackpot, this is to ensure randomness.

If you have any questions you are always welcome to reach out.

Kind regards,
Team Videoslots
 

Team.Videoslots

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Joined
Jul 23, 2018
Location
Malta
Just another heads up @Team.Videoslots but the new game "Disco Disco" is a bit off.

Didn't realize it wasn't a slot, as after loading it said something like play on the splash screen, as soon as it loaded obvious its a scratch game so exited.

However i noticed my balance had dropped 50p so went back to the game to a incomplete game round!

So actually when you load it up if you click on the play on the first screen your faced with your actually committing to a game, which TBH is not good at all, I don't play scratch and wouldn't have even clicked play if i had know it actually meant there and then, without viewing any info.

A very naughty setup if i'm honest, luckily it was only 50p and Im not after a refund or anything but it did feel very predatory as many games you click away from the loading splash screen before you actually commit to anything.
Hi @Reelsoffun,

Thank you kindly for sending us your feedback.

We checked the game out from here and as you described, by pressing "play" on the first screen that appears for the player after loading screen you commit to spending 0.50 for the scratch card and right after you are able to scratch it. This is just how the game is set up and in the game side bar you have access to the rules where it explains it will spend this 0.50 by pressing "play".

I do get what you mean though, thank you for your input.

Kind regards,
Team Videoslots
 

Lemon

Aaaaah! Lemon fresh :)
Joined
Mar 14, 2017
Location
Skinton-on-sea
A very naughty setup if i'm honest, luckily it was only 50p and Im not after a refund or anything but it did feel very predatory as many games you click away from the loading splash screen before you actually commit to anything.
I find it staggering that this game could get past the certification process to be honest. I mean surely the player needs to be presented with a screen of the actual game before they start playing, so they're able to make a decison on whether to participate or not? I can't think of any other slot or game in existence where on first load-up you can commit money before you've seen what the game looks like. It's like there's a whole phase of the play-cycle missing.

Imagine going into a butchers and all the meat is wrapped in opaque plastic, and you can only open it after you've bought it to make sure you've got a steak and not two sausages...
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
Hi @Team.Videoslots

Thanks for your reply, and I get what your saying but what I also was saying is that a quick compare to these games one when you click play your making a commitment to play a game the other you don't thats the difference I was referring to.

Image1.jpg Image2.jpg


I think a lot of players would find that misleading, and I also think its intentional from the provider knowing that a high proportion of players would otherwise just close the game as soon as they know its a scratch and not a slot, but no as you would have committed to a game.

Lucky that it loads a default stake of 50p and not £5 like some slots do!

As lemon said I'm also surprised that it passed certification as well as to me it was not totally clear that a game round would start by pressing play now.

I guess the only reason the play now button is grayed out is I have no balance.
 
Last edited:

JTown

Newbie member
Joined
Sep 6, 2021
Had the same thing thursday morning. Deposit 20 with neteller and got message, deposit compleet money is in your account, but it isn't. Spoke with livechat and sent a screenshot off the deposit. Livechat said i send it to the financial department and they let you now by mail. Still waiting on the mail. Two weeks ago had the same thing with a neteller deposit and it took four days, so i think it will there tomorrow. So this weekend i play at other casinos.
I'm also waiting on a deposit to come in (from last week), asked today and they still couldn't give me a clear indication on a timeframe of when to expect it to be credited.
 

sjonnny

Experienced Member
Joined
Nov 23, 2005
Location
On the Shitstorm
Spoke also today with livechat. The only thing you hear is the financial department is looking at it, but no timeframe. I think they have a very complicated system, which is why it takes so long.
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
@Team.Videoslots

there is something going on with the my RTP page where the amount wagered and session RTP is not being displayed correctly due to a missing decimal point, it has been like this for a while now.

234321322.jpg
 

Team.Videoslots

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Joined
Jul 23, 2018
Location
Malta

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @Team.Videoslots

Thanks for your reply, and I get what your saying but what I also was saying is that a quick compare to these games one when you click play your making a commitment to play a game the other you don't thats the difference I was referring to.

View attachment 158345 View attachment 158346


I think a lot of players would find that misleading, and I also think its intentional from the provider knowing that a high proportion of players would otherwise just close the game as soon as they know its a scratch and not a slot, but no as you would have committed to a game.

Lucky that it loads a default stake of 50p and not £5 like some slots do!

As lemon said I'm also surprised that it passed certification as well as to me it was not totally clear that a game round would start by pressing play now.

I guess the only reason the play now button is grayed out is I have no balance.
Hi @Reelsoffun, and thank you for the reply.

We truly appreciate your feedback on this.

Kindest regards,
Team Videoslots
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Had the same thing thursday morning. Deposit 20 with neteller and got message, deposit compleet money is in your account, but it isn't. Spoke with livechat and sent a screenshot off the deposit. Livechat said i send it to the financial department and they let you now by mail. Still waiting on the mail. Two weeks ago had the same thing with a neteller deposit and it took four days, so i think it will there tomorrow. So this weekend i play at other casinos.
Being curious.

Did you end up getting it sorted and money in account. And if so have you deposited again with no problems.
 

sjonnny

Experienced Member
Joined
Nov 23, 2005
Location
On the Shitstorm
No, still nothing. Spoke yesterday with livechat and they told me that they are still working on it and are waiting for an answer from neteller. They have a screen shot with a transaction ID that I sent. I don't think the problem is with Neteller. I also haven't made a deposit anymore, chat said not to do this either until it's resolved.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
No, still nothing. Spoke yesterday with livechat and they told me that they are still working on it and are waiting for an answer from neteller. They have a screen shot with a transaction ID that I sent. I don't think the problem is with Neteller. I also haven't made a deposit anymore, chat said not to do this either until it's resolved.
Yeah it was on their side not Neteller as Neteller worked fine all day elsewhere.

Not made a deposit either so there goes any chance of getting xp back up.

Mine was minimum deposit so not actually bothered about money more the fact that if I make other deposits and they fail due to their error then days later they still will not be fixed . Fact it happened to loads of people shows it is a known fault that day. Pity anyone that deposited 100s.

I can understand them checking and it taking time. But 8 days now with no word back and just getting advised not to deposit is ridiculous.

Had something happen the same with bigger deposit elsewhere before. They sorted it and put money on account by next day. Whereas it is now shown that if you make a deposit at VS and their system has an error then basically tough you won't be getting any word back for weeks. Kind of puts people of redepositing there.
 

JTown

Newbie member
Joined
Sep 6, 2021
Yeah it was on their side not Neteller as Neteller worked fine all day elsewhere.

Not made a deposit either so there goes any chance of getting xp back up.

Mine was minimum deposit so not actually bothered about money more the fact that if I make other deposits and they fail due to their error then days later they still will not be fixed . Fact it happened to loads of people shows it is a known fault that day. Pity anyone that deposited 100s.

I can understand them checking and it taking time. But 8 days now with no word back and just getting advised not to deposit is ridiculous.

Had something happen the same with bigger deposit elsewhere before. They sorted it and put money on account by next day. Whereas it is now shown that if you make a deposit at VS and their system has an error then basically tough you won't be getting any word back for weeks. Kind of puts people of redepositing there.
Same experience, deposited over EUR200 and still waiting. I don't believe it's complicated enough to warrant a delay of this long. Also, have never seen this issue with another casino before. Not very impressed.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Same experience, deposited over EUR200 and still waiting. I don't believe it's complicated enough to warrant a delay of this long. Also, have never seen this issue with another casino before. Not very impressed.
Now for that amount of money I can see why you are not impressed.

Mine was only minimum deposit so they can keep it i was more wanting to deposit again but keep getting advised not to till it is sorted . And last weekend I would have wanted to play there especially weekend after payday.

But if I had deposited 200 like yourself think I would be mad. Thats a lot of money to basically be sitting over a week later with no word.

I know transactions sometimes get lost but this time it was down to VS not the merchant so for someone like yourself waiting on 200 euro I would have thought that would be a priority to sort. Obviously not. Hope you get your money soon.
 

kennygamerboy

Full Member
Joined
Apr 7, 2021
Location
croydon
Now for that amount of money I can see why you are not impressed.

Mine was only minimum deposit so they can keep it i was more wanting to deposit again but keep getting advised not to till it is sorted . And last weekend I would have wanted to play there especially weekend after payday.

But if I had deposited 200 like yourself think I would be mad. Thats a lot of money to basically be sitting over a week later with no word.

I know transactions sometimes get lost but this time it was down to VS not the merchant so for someone like yourself waiting on 200 euro I would have thought that would be a priority to sort. Obviously not. Hope you get your money soon.
I know it’s min deposit but it’s still your money so I would want it back if I was you. If you owed VS they would ask for it back in no time to be fair
 

JTown

Newbie member
Joined
Sep 6, 2021
Now for that amount of money I can see why you are not impressed.

Mine was only minimum deposit so they can keep it i was more wanting to deposit again but keep getting advised not to till it is sorted . And last weekend I would have wanted to play there especially weekend after payday.

But if I had deposited 200 like yourself think I would be mad. Thats a lot of money to basically be sitting over a week later with no word.

I know transactions sometimes get lost but this time it was down to VS not the merchant so for someone like yourself waiting on 200 euro I would have thought that would be a priority to sort. Obviously not. Hope you get your money soon.
Thanks Paul7388,

Yeah, just made L21 last month. Literally after making L21, I saw what others have been saying about reduced wheel of jackpot spins. I have seen the blue wheel spins reduce with a lot of game play - probably reduced by a factor of 1/10 - 1/20 , I have moved from L21 to L23 (about 22k of XP) and I think I have had 3-4 blue wheel of jackpot spins in that time. Still waiting to see what the general changes look like. The battles and weekly events are great but if they can't resolve simple ewallet deposits quickly and transparently then that's a pretty big dealbreaker for me.
 
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