Videoslots - Newly Accredited

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@Team.Videoslots

Just another heads up about Synot games, it actually appears to be all of them for me not just the 243 mexicana Only been using chrome, but i will try firefox next time i have a session, but others have reported it as well any chance you can take another look as i cant see players sticking with them if they all that laggy??

Anyone else here fancy trying one or two on min stakes to try to see if they laggy? I quite like the 243 mexicana its a fresh take on twin spin ish.......

I can concur. I also experienced the same lag issues on Synot slots. I to use chrome as my main browser too!

You are not alone.

Also I noticed now that Playson and Isoftbet are also lagging a lot now too. Every 4 or 5 spins it lags and takes like 20/30 seconds to the spin animation to actually stop the reels!

It now makes those providers pretty much no longer enjoyable to play. Isoftbet used to be always fast too. No idea why all of a sudden there is soo many slot providers struggling? Maybe they need new servers because more and more is now playing their slots and they just have not added more servers to help ease the load?!
 
Award winning Videoslots is reviewed by Casinomeister

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Has anyone else not been getting any blue wheel spins?

I played all the new slots all this week and I unlocked the first 2 achievements which usually always guarantee a blue wheel spin but I have not had a single blue wheel spin?

Have you removed the wheel spin rewards @Team.Videoslots ?

I am talking about the 2 achievements win 3 and 4 times in a row! Those ones are the 2 that always guaranteed a blue wheel spin. But this week. NOTHING. Not a single blue wheel spin? So yeah what is going on?
Hi @DreamRJ, thank you for your message.

We haven't changed our Wheel of Jackpot logic. The only time there is a guaranteed spin on a jackpot wheel is 1) every 5th XP level and 2) after completing all trophies for a game. The only other times you would receive a spin on the wheel is randomly hidden ones behind trophies.

On the dedicated Wheel of Jackpot page you can check any updated info about the wheels and when you'd receive them- sometimes we update it. The Blue wheel now says that it will be hidden randomly behind trophies:
You do not have permission to view link Log in or register now.


Please let us know if you have any questions.

Kind regards,
Team Videoslots
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
@Team.Videoslots

Just another heads up about Synot games, it actually appears to be all of them for me not just the 243 mexicana Only been using chrome, but i will try firefox next time i have a session, but others have reported it as well any chance you can take another look as i cant see players sticking with them if they all that laggy??

Anyone else here fancy trying one or two on min stakes to try to see if they laggy? I quite like the 243 mexicana its a fresh take on twin spin ish.......
Hi @Reelsoffun,

Thank you for your message. I'm really sorry to hear that you're having issues with their games.

Just tried from here and they seem to run smoothly from here, perhaps it will work when you try with Firefox next time but please do keep us updated! If you want you can always email us at videoslotsteam@videoslots.com.

Kindest regards,
Team Videoslots
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Yeah they are just a tad too much weighted to the 1 euro battle ticket now, there is only so many of those I can play

come on VS @Team.Videoslots think you need to address the chance of tickets its too high, cant some be changed to 10 x 10p spins same cost?

View attachment 157992
Hi @Reelsoffun,

Thank you for the feedback! We appreciate all suggestions to improve the gaming experience on the site.

We will keep it in mind,

Kindest regards
Team Videoslots
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
On the dedicated Wheel of Jackpot page you can check any updated info about the wheels and when you'd receive them- sometimes we update it. The Blue wheel now says that it will be hidden randomly behind trophies:
You do not have permission to view link Log in or register now.

So is that an admission of guilt that you have indeed recently changed them? Not even a reference to what I said? about the win 4 times in a row is 99% guaranteed a blue wheel spin. So now you state that they are hidden at random behind random trophies. So is this yet another cutback?

It just seems VS is getting worse and worse now. Bad choice of slots always getting picked in the battle nights and just further reductions in other areas then the RTP fiasco just makes your casino less and less appealing to keep being loyal at any longer!
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
So is that an admission of guilt that you have indeed recently changed them? Not even a reference to what I said? about the win 4 times in a row is 99% guaranteed a blue wheel spin. So now you state that they are hidden at random behind random trophies. So is this yet another cutback?

It just seems VS is getting worse and worse now. Bad choice of slots always getting picked in the battle nights and just further reductions in other areas then the RTP fiasco just makes your casino less and less appealing to keep being loyal at any longer!
Hi @DreamRJ,

Thank you for your reply to my message. Sometimes there are changes being made to the Wheel of Jackpot. This is something we do to change things up a bit, occasionally, for example with what trophies the wheels are hidden behind randomly. We do this at our own discretion, but we always change the dedicated page with any new info and of course you are always welcome to ask us about any changes you notice.

Regarding what you said about the 99% guarantee to get the blue wheel- what happened most likely is that the chosen trophies that gave the wheels have been updated. I'm sorry if this change disappoints you. But as stated on the dedicated page about Blue Wheels-they are hidden behind randomly selected trophies and we just try to assure it being selected at random by updating these.

I hope that makes sense. Please let us know if you have any questions.

Kindest regards,
Team Videoslots
 

Lemon

Aaaaah! Lemon fresh :)
Joined
Mar 14, 2017
Location
Skinton-on-sea
It just seems VS is getting worse and worse now. Bad choice of slots always getting picked in the battle nights and just further reductions in other areas then the RTP fiasco just makes your casino less and less appealing to keep being loyal at any longer!

🥱
Go and play somewhere else then. I'm sure the
  1. Frenzy Mondays
  2. Tuesday Madness
  3. Epic Thursdays
  4. Mystery Fridays
  5. Saturday Madness
  6. Sunday £30,000 Grand Battle Freerolls
  7. Battle Weekends
  8. Jackpot Wheels
  9. Clash of Spins
  10. Daily scheduled battles, XP wheels and so on...
are so much better on sites like Sky Vegas, William Hill etc?
🤔

Maybe close the door behind on your way out as well?
😫😫
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I also have some REALISTIC ideas for

Wicked Wednesdays (c)

Sizzling Saturdays (c)

Slotastic Sundays (c)

Just waiting for Videoslots to give me the go ahead and agree my 'cut'

Watch this space........ :p
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@Team.Videoslots ,when are fruitparty2 and jammin jars 2 coming to @Videoslots??

I suspect Fruit Party 2 will come at some point. But for some reason VS seem to skip certain slots from some providers. They skipped a few now from Push Gaming. That Joker slot and now jammin jars 2. I think there might be a few others too.

VS just seem to not want to have certain slots. They never used to be like this, such a shame they have changed soo much the last 2 years! :(
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
1630395642339.png

Microgaming Brings a 3rd Jackpot!​


Monday the 23rd of August marked quite the day for one of our customers - after all, this player won SEK 40,169,314.70 (€3,936,829) while they were spinning the reels of the Microgaming slot Ancient Fortunes Poseidon WOWPOT!

This event also marked the third jackpot won on by playing a Microgaming slot within the last 6 months. On August 9 a player won £244,753.82 (€285,510) from the slot Treasure Nile, and before that a second Swedish customer won SEK 5,257,551.40 (€515,271) from Wheel of Wishes, a game from Microgaming partner Alchemy Gaming. All of these slots make part of the Microgaming progressive jackpot network, one the provider claims is home to the most diverse jackpot titles the industry has to offer.

Congratulations to the winners as they make part of a Videoslots Casino record, and make sure to follow our news section for future updates!

Best regards,
Team Videoslots
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Since you are on @Team.Videoslots how long would it normally take to find out why a deposit from Neteller never showed in account.

It was only the minimum amount so not bothered about the money.

More the fact i wanted to deposit this weekend but can't until i know nothing is up and the deposit will be accepted.

Happened on Thursday and at the time i supplied the agent with the email with transaction code and also with a neteller screenshot showing the money went to yourselves.

Asked chat again Yesterday and the lady said you had problems on Thursday with some Neteller payments and finance team were in contact with them If that is true then surely within 48 hours they would have replied to yourselves.

Like i say it was a minimum deposit so not bothered about the money. More bothered that if i make other deposits and they do not get accepted either then the money is gone as obvious not quick to find out why it never credited account.

So just wondering how long it normally takes to find out why deposits never credited especially if it happened to several people. Not contacted chat again and wont as for the sum of money it is not worth the hassle and i am not one to ever really use chat.

Thanks.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Hi @sapit222,

Unfortunately, it's not available anymore.

Hopefully one of the alternative methods will suit you.

Best regards,
Team Videoslots

Swish is the quickest method for deposit/withdrawal there is.
Why would you take it away?

Trustly/creditcard and other methods are just second rate compared to it.

Hope youll get it back soon.
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Since you are on @Team.Videoslots how long would it normally take to find out why a deposit from Neteller never showed in account.

It was only the minimum amount so not bothered about the money.

More the fact i wanted to deposit this weekend but can't until i know nothing is up and the deposit will be accepted.

Happened on Thursday and at the time i supplied the agent with the email with transaction code and also with a neteller screenshot showing the money went to yourselves.

Asked chat again Yesterday and the lady said you had problems on Thursday with some Neteller payments and finance team were in contact with them If that is true then surely within 48 hours they would have replied to yourselves.

Like i say it was a minimum deposit so not bothered about the money. More bothered that if i make other deposits and they do not get accepted either then the money is gone as obvious not quick to find out why it never credited account.

So just wondering how long it normally takes to find out why deposits never credited especially if it happened to several people. Not contacted chat again and wont as for the sum of money it is not worth the hassle and i am not one to ever really use chat.

Thanks.

Hello @paul7388 ,

E-wallet transfers should be practically instant. If you have not received the funds then please contact our live support or videoslotsteam@videoslots.com.

Thanks in advance!

Best regards,
Team Videoslots
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Swish is the quickest method for deposit/withdrawal there is.
Why would you take it away?

Trustly/creditcard and other methods are just second rate compared to it.

Hope youll get it back soon.

Hi @sapit222 & others,

We are aware that it was the most popular deposit method in Sweden. We wish to bring it back later but, unfortunately, can not give any time frame.

Best regards,
Team Videoslots
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Hello @paul7388 ,

E-wallet transfers should be practically instant. If you have not received the funds then please contact our live support or videoslotsteam@videoslots.com.

Thanks in advance!

Best regards,
Team Videoslots
I contacted live chat 15 minutes after then on Friday as well.

On Thursday they said they send the details to payments. On Friday the lady said it had happened to a few people and Payments were chasing it up with Neteller whether that is true or not i do not know.

Like i said it was the minimum deposit but the lady on Friday said best not to deposit again till it is sorted . I was wanting to deposit over the weekend but never as advised. But as it is now Sunday i would have thought within 3 days they would have sorted it by now as they were given the transaction number etc.

Not bothered about the money more bothered if it had been a larger deposit that noone would have got back to me yet and that if i make a deposit and for some reason that does not go through i would be waiting days to find out why.

As explained when deposit was made it came up deposit complete on your end and got email from neteller with transaction and the funds show as took.
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
@Team.Videoslots

Any news on the synot provider problem of mostly laggy spins?

I can now confirm, it isn't a browser issue, as tried chrome, firefox and now safari, tried PC, laptop and ipad all do the same and don't seem to be any particular time of day. Occasionally they play ok but very rarely and only for a handful of spins. All games seem affected, and can no longer stand playing them when some spins can take over 20 secs!

It actually reminds me of it being similar to the BTG issue that happened some time ago where bonanza was really laggy for ages before they fixed it, could it be the same sort of issue? Or is it only a uk think as support keeps reporting they not getting the laggy spins?
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
I contacted live chat 15 minutes after then on Friday as well.

On Thursday they said they send the details to payments. On Friday the lady said it had happened to a few people and Payments were chasing it up with Neteller whether that is true or not i do not know.

Like i said it was the minimum deposit but the lady on Friday said best not to deposit again till it is sorted . I was wanting to deposit over the weekend but never as advised. But as it is now Sunday i would have thought within 3 days they would have sorted it by now as they were given the transaction number etc.

Not bothered about the money more bothered if it had been a larger deposit that noone would have got back to me yet and that if i make a deposit and for some reason that does not go through i would be waiting days to find out why.

As explained when deposit was made it came up deposit complete on your end and got email from neteller with transaction and the funds show as took.
Well has happend to me twice at VS when a Neteller deposit didnt show up but
On both ocosions was fixed within couple of hours after i contacted live chat
They added the amount manually so dunno why yours is taking so long
 
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