Videoslots - Newly Accredited

[dionysus]

No but the thread is likely monitored, even when the rep isn't posting, and it's not the first time it's happened. Glad it's finally sorted for you

thank you
more, I think, uppers (VS) viewed, than staff, sorted it
But end of day, (I, you, will never know truly, I dont) a bill got me past the goal post

I'd suggest, members view the thread and posts and read as mostly, honestly, I could relay it



I don't believe I got any special dispensations.....rather,a long, bloody...and tiresome, haul to muck through, as a player

 

[dionysus]

Please, don't think I'm backpedalling
I'm thankful to those in VS as tried to help, and members here as lent support and answered Qs
I've...well, a stellar memory, and I'm not going anywhere - I'll be around come CM awards this end of year with input

 

[Team.Videoslots]

@Casinomeister is this how an accredited casino should behave, block accounts instantly after deposit then give the customer service level that @dionysus is getting here?
@Team.Videoslots why are you blocking play for customers after deposit? Why not block deposits as well while you wait for documentation? Otherwise people might think you are going back to your pre-accredited ways.

It might as well have been after a withdrawal. Whenever the accumulated transactions exceeds €2,000.00, CDD documentation is necessary.

Just now..back in chat; rep assures me, they will update to my current address

will take care of this immediately. will send you an email as soon as the address will be updated and verified

So, if true, and address updates to the one I state is my address, then there is NO reason, on god's green earth, the doc will be denied, if that is the (current) mitigating concern, as they will match

Sorry for the inconvenience, dionysus. Glad that it's sorted now!

Have a nice day ahead.

Kind regards,
Team Videoslots

 

[Slottery]

It might as well have been after a withdrawal. Whenever the accumulated transactions exceeds €2,000.00, CDD documentation is necessary.


Sorry for the inconvenience, dionysus. Glad that it's sorted now!

Have a nice day ahead.

Kind regards,
Team Videoslots

Just to clarify, do you really mean that accumulated transactions (deposits+withdrawals) trigger CDD verification with you? If i deposit €10 and win big, you need verification documents before you can pay winnings and if winning is really big and meet EDD threshold and still deposit been only €10, you require SOW and everything else before you are willing to pay?

If you serve Canadian players like Dino under MGA license, they really clearly use word "deposit threshold" and there really are no necessary requirement for documents if that deposit threshold is not reached. Would be happy to be proven wrong as many other casinos then are not up to date and should inform MGA to let hem know what is necessary and what's not.

Here's again one picture from MGA material from 2018, i'm pretty sure it haven't changed much or then many have missed it.

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[Seaman63]

Dear Team Videoslots I got E-Mail today, that following the new german regulations, Videoslots will deduct a 5% Tax, minimum 0,01c from every Spin. So far, so good. But...if I am playing only 10c per Spin, this means a 10% tax deduction. (My old math teacher would be proud of me). I am curious, where the other 5% will go?

 

[colinsunderland]

Dear Team Videoslots I got E-Mail today, that following the new german regulations, Videoslots will deduct a 5% Tax, minimum 0,01c from every Spin. So far, so good. But...if I am playing only 10c per Spin, this means a 10% tax deduction. (My old math teacher would be proud of me). I am curious, where the other 5% will go?

So they have dropped to 87% RTP AND taking the extra tax they are paying from customers?
Think I would be looking at one of the legitimate, non MGA, casinos if I lived there

 

[CongoGB]

Maybe they are putting the RTPs back up and have decided to take the tax through each spin instead? Or is that too positive thinking?

 

[pinnit2014]

Maybe they are putting the RTPs back up and have decided to take the tax through each spin instead? Or is that too positive thinking?

When Mr Wild thinks 50% scratchcards are good for customers i would suggest, yes, too positive

Then again, find it hard to get why so many get het up over VS when there's other casinos out there if you don't like them

 

[colinsunderland]

Maybe they are putting the RTPs back up and have decided to take the tax through each spin instead? Or is that too positive thinking?

Seriously though, if they do, then that would be a positive move, @Team.Videoslots ?

 

[Team.Videoslots]

Dear Team Videoslots I got E-Mail today, that following the new german regulations, Videoslots will deduct a 5% Tax, minimum 0,01c from every Spin. So far, so good. But...if I am playing only 10c per Spin, this means a 10% tax deduction. (My old math teacher would be proud of me). I am curious, where the other 5% will go?

Currently, you are not charged on a 10 cents bet. However, considering the development in the German market is new for everyone, we may implement updates in the near future.

Kind regards,
Team Videoslots

 

[colinsunderland]

Currently, you are not charged on a 10 cents bet. However, considering the development in the German market is new for everyone, we may implement updates in the near future.

Kind regards,
Team Videoslots

So will you be increasing the RTP again now that you are getting the tax back by charging per spin?

 

[Team.Videoslots]

So will you be increasing the RTP again now that you are getting the tax back by charging per spin?

Last week we removed most games for Germans to cope with the new requirements, but since this update we have brought them back, including games that run on 96% RTP.

Kind regards,
Team Videoslots

 

[colinsunderland]

Last week we removed most games for Germans to cope with the new requirements, but since this update we have brought them back, including games that run on 96% RTP.

Kind regards,
Team Videoslots

Good, so no 87% rubbish then
I genuinely can't understand how the German regulators expect a casino to be able to stay in business if they have to pay 5.3% tax on turnover, without doing what you are by charging extra per spin.

 

[bowki]

Play N Go still at 87, Netent 90, and Pragmatic 89%. Just sayin ? But maybe it takes some time to change it back?

And yes, there are competitors with the extra 5cent/bet running PnG at 96%.

 

[subsoil]

Last week we removed most games for Germans to cope with the new requirements, but since this update we have brought them back, including games that run on 96% RTP.

Kind regards,
Team Videoslots

Which games? Or which providers? The games i play are still at ~87% AND are charged every spin.

 

[Team.Videoslots]

Which games? Or which providers? The games i play are still at ~87% AND are charged every spin.

To find the games with the highest RTP, visit

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when logged in. We haven't done further updates to the games with decreased RTP, but we brought back all games that were deactivated last week.

We charge on all bets over 10 cents. As the tax is applicable to every bet made, you can expect further updates in the coming days.

Kind regards,
Team Videoslots

 

[Seaman63]

Currently, you are not charged on a 10 cents bet. However, considering the development in the German market is new for everyone, we may implement updates in the near future.

Kind regards,
Team Videoslots

Thanks for the info. The new German regulations are definitely confusing at the moment.

 

[kennygamerboy]

Has anybody ever won anything off the daily free rolls? Been playing in them
Since October last year and when I win the spins are always all mostly dead how is that possible? Surely I would of got lucky one time but it seems the spins are always dead like super super low rtp just for the battles winnings. Example won 20 spins before on that pink elephant game 18 dead spins come on?? Call me weird but that’s not normal and it’s a regular thing as well don’t even be happy about placing in the daily free rolls cos the rewards are ALWAYS dead. Not doing tonight’s neither cos I’ve wasted four hours every week and get pittance back

 

[o0d122y]

Has anybody ever won anything off the daily free rolls? Been playing in them
Since October last year and when I win the spins are always all mostly dead how is that possible

I cant play the freerolls or do much else of the sites cool features yet ... I wish I could, I joined years ago.. made have a few small deposits here n there but I didn't like that I couldn't play in me country's currency.
Then in the weekend just been, I deposited around $100 before winning and losing a couple of grand over a couple of hours - I had fun, was ready to consider videoslots; not as my new online gaming home (just yet) but I could definitely see me overstaying my welcome on their couch in the gaming lounge every other day

then I realized I was stuck at level 1 with 300 od XP, even though I had collected thousands.

So i brought it up with chat, they said I was indeed right n that they would pass it on to the relative team and get back to me via email in an hour or so, half a day at most

....that was about 6 days ago now lololol

so i'm pretty pis$ed off.. not at them, but at myself for being such a stubbourn ba$tard and refusing to make any deposits until I get me little email saying, "sorry we have an explanation as to why you're not collecting XP or levelling up but.. here, have 3 free spins valued at 10c each on book of dead"

then I'll feel much better, will be a level higher, aaaaaaaaaaaand

have 30 cents worth of spins I can watch slowly decay until they expire.

so, yeh, nah, I haven't won anything off the free rolls

 

[Reelsoffun]

Has anybody ever won anything off the daily free rolls? Been playing in them
Since October last year and when I win the spins are always all mostly dead how is that possible? Surely I would of got lucky one time but it seems the spins are always dead like super super low rtp just for the battles winnings. Example won 20 spins before on that pink elephant game 18 dead spins come on?? Call me weird but that’s not normal and it’s a regular thing as well don’t even be happy about placing in the daily free rolls cos the rewards are ALWAYS dead. Not doing tonight’s neither cos I’ve wasted four hours every week and get pittance back

Clearly you have never played pink elephants for real money or you would know that it is quite normal to go lots of spins without wins, you would also know that below 10x features are also common.

Free spin rewards are just like real spins in that the more you play the better chance you will hit something decent, but as they are often only in a few spins at a time its a small window to hit something but they do hit big occasionally, loads of people here have posted some pretty good hits from the freebies.

 

[Reelsoffun]

I cant play the freerolls or do much else of the sites cool features yet ... I wish I could, I joined years ago.. made have a few small deposits here n there but I didn't like that I couldn't play in me country's currency.
Then in the weekend just been, I deposited around $100 before winning and losing a couple of grand over a couple of hours - I had fun, was ready to consider videoslots; not as my new online gaming home (just yet) but I could definitely see me overstaying my welcome on their couch in the gaming lounge every other day

then I realized I was stuck at level 1 with 300 od XP, even though I had collected thousands.

So i brought it up with chat, they said I was indeed right n that they would pass it on to the relative team and get back to me via email in an hour or so, half a day at most

....that was about 6 days ago now lololol

so i'm pretty pis$ed off.. not at them, but at myself for being such a stubbourn ba$tard and refusing to make any deposits until I get me little email saying, "sorry we have an explanation as to why you're not collecting XP or levelling up but.. here, have 3 free spins valued at 10c each on book of dead"

then I'll feel much better, will be a level higher, aaaaaaaaaaaand

have 30 cents worth of spins I can watch slowly decay until they expire.

so, yeh, nah, I haven't won anything off the free rolls

That would depend on what games you played, as unless its changed games like roulette or blackjack for example don't give any XP only slot play etc

 

[Team.Videoslots]

Hi @o0d122y,

I'm looking into your XP issue and will get back to you asap. We apologize for the inconvenience.

Have a nice weekend ahead.

Kind regards,
Team Videoslots

 

[o0d122y]

That would depend on what games you played, as unless its changed games like roulette or blackjack for example don't give any XP only slot play etc

indeed, and when playing slots, the amount of XP you receive varies on the RTP% of the slot.
But in this case, it's something else.. it's just nobody knows what lol. everybody I've spoken to on support says they can see there is a problem on their end and I should be levelling up, but I'm guessing they can't find out why because I still haven't heard back from anyone.

I'm still relatively new to the site, the only reason I brought it up to support was because when trying to play a freeroll, i hadn't met the XP requirements of 2500 in the last month, I currently had only earned around 1700, which made no sense because I've never levelled up and my profile says I'm 333.5XP/2000 from levelling up

who knows

 

[Bonanza Lover]

Hi @TeamVideoslots, is there a reason why Rick and Morty Megaways is now showing as not allowed in the UK? As I used to play this lots and after months of play it is suddenly removed?

 

[anddi32]

Finally i'm here at level 21. I'm low roller so it took about five years to pass 210k xp-points. Lot's of losses lot's of big wins and crazy amount of game rounds. Yes i knew level 21 will give special wheel but still it's nice to see some loyalty prize at this point.

Thanks @Team.Videoslots for this award and now it's time to continue my journey to level 22.