Videoslots - Newly Accredited

[Team.Videoslots]

Hello @Jasminebed

I checked and can confirm that all games released yesterday had trophies and rewards added behind them, could you kindly send us an email and we will take a look into why you did not receive any Trophies.

Regarding the Wheel of Jackpots, you can indeed get Jackpot Chase Entry Tickets from the Blue Wheel.

Have a great day!

Br,
Team Videoslots.

 

[helenakp]

@[B]Team.Videoslots[/B] the 30 rounders tickets- Cloud Quest doesn't wok for me,any problems with Playngo again? the game keeps loading and nothing

edited:the game is ok now

 

[Team.Videoslots]

Hello @helenakp

Play 'N Go are having maintenance at the moment, however this will be done momentarily and should be able to resume the Battle.

Br,
Team Videoslots.

 

[geordiecolin]

I played a lot of new slots last night and I didn't recieve any rewards

 

[Team.Videoslots]

Hello @geordiecolin

Please send us an email and we will take a closer look into this for you.

Br,
Team Videoslots.

 

[geordiecolin]

Hello @geordiecolin

Please send us an email and we will take a closer look into this for you.

Br,
Team Videoslots.

I sent you an email this morning regarding my continuing inability to reset my rewards. Do I need to send another one before you look at all of the new games that I'm not getting rewards for?

 

[Team.Videoslots]

Hello @geordiecolin

As we mentioned yesterday, we are still looking into the issues you mentioned with resetting your trophies, however we will reply via that email regarding you not receiving rewards.

Br,
Team Videoslots.

 

[ESCJAMIE]

Hi I had a free round 1 token for Jackpot chase I registred and I was the only one, 5-10 mins weny by and nothing came up like a pop up telling me to join as its full so checked the my battle list and it wasnt on there either, so I assumed it wasnt full yet, stayed logged in and nothing came up kept checking nothing in my battles then it came up in my battles it had finshed, So there must of been so issue/glitch with the display of informing me the battle had started and the fact the battle wasnt showing in my battles untill it was over, not giving me a chance to play.

Thanks


Whitebeast

@Team.Videoslots

 

[Team.Videoslots]

Hi @ESCJAMIE,

There should be a pop-up informing you that your battle is about to start. I can see from your screenshot that you have Adblock activated for Videoslots.com, perhaps that is what blocked the pop-up.

Please send an e-mail with your username to videoslotsteam@videoslots.com if you want us to do some further troubleshooting.

Best regards,
Team Videoslots.

 

[ESCJAMIE]

Hi @ESCJAMIE,

There should be a pop-up informing you that your battle is about to start. I can see from your screenshot that you have Adblock activated for Videoslots.com, perhaps that is what blocked the pop-up.

Please send an e-mail with your username to videoslotsteam@videoslots.com if you want us to do some further troubleshooting.

Best regards,
Team Videoslots.

Hi ive had ad blocker for years and as you can see I play all the time without an issue, It was only this once from the free round 1 battle, also if that was the case fair enough but its not as it wasnt showing in my battle tabs untill after it ended 1 hour later, therefore an issue yourside losing me the free round 1 token and giving me the chance to play in the battle as it wasnt even showing as started/active only when it ended it showd,

 

[ESCJAMIE]

As you can see @Team.Videoslots just signed up to another one and its popped up while ad blocker is still on. It was just that round 1 token whIch I had an issue with x

 

[Team.Videoslots]

Hi again @ESCJAMIE,

Please send us an e-mail and we'll investigate what went wrong with the pop-up.

Best regards,
Team Videoslots.

 

[ESCJAMIE]

Hi again @ESCJAMIE,

Please send us an e-mail and we'll investigate what went wrong with the pop-up.

Best regards,
Team Videoslots.

I just want that refunded back so I play and use it this time, Or if it happens again then I can tell you and invistage futhure, cause It wasnt my fault i couldnt play

Thanks x

 

[ShadyFei]

Thank you Videoslots! I'll never doubt you again.

 

[Team.Videoslots]

Hello @ShadyFei

BIG congratulations from all of us!

Best regards,
Team Videoslots.

 

[Kroffe]

Thank you Videoslots! I'll never doubt you again.

View attachment 113954

Congratulations!
Hope you have alot of fun with the money!


@Team.Videoslots
I still have some doubts.
Please send one of the jackpots to remove them.

 

[Scott1baird]

Hello could check this out? @Videoslots

 

[Team.Videoslots]

Hello @Scott1baird

The game seems to be working correctly on our end, would you mind sending us an email to we can investigate this further for you.

Br,
Team Videoslots.

 

[geordiecolin]

I have just gone having more than 100 x than I was playing with to nothing? My accout has been piflered. What has happened please?

 

[geordiecolin]

I was playing with £30-$40 in my account but it was reduced to zero while playing
And no explenation from my previous question about my none resetted reward issue from three weeks too.

 

[geordiecolin]

Have you been hacked Video Slots?

 

[Kroffe]

I was playing with £30-$40 in my account but it was reduced to zero while playing
And no explenation from my previous question about my none resetted reward issue from three weeks too.

Wait, is that not supposed to happen?
I have encountered the same thing multiple times myself.

(sorry i know this it not what you mean)

 

[Team.Videoslots]

Hello geordiecolin,

Could you please send us an e-mail with some additional information regarding this and we can have a look at what happened.

Best regards,
Team Videoslots.

 

[Oscar Arnhem]

Hello @Oscar Arnhem

The game is being updated to HTML5 and will be back shortly

Br,
Team Videoslots.

ANY UPDATE?

 

[Team.Videoslots]

Hi Oscar,

Apologies for the delay, it should be back very soon.

Best regards,
Team Videoslots.