Videoslots - Newly Accredited

[Mr_Slot5]

They honored the ones they all ready paid ( they would of had no choice) or did they honor everyone?

Just the ones they'd already paid. The others had their account balances forfeited (well the balance that had arisen from the affected games).

 

[TheAverageGuy]

So... Long story short..

Shouldn't there be a couple absolutely amazingly generous "Remarkable CM Community Thread" offers happening?

;-P

 

[bebo67]

Just the ones they'd already paid. The others had their account balances forfeited (well the balance that had arisen from the affected games).

So they didnt do the honorable thing then. Having already paid out, they had no recourse. The police wouldnt have done diddly squat. You cant say who or who did not have a bad motive, and saying that some told others is just gossip.

 

[Mr_Slot5]

So they didnt do the honorable thing then. Having already paid out, they had no recourse. The police wouldnt have done diddly squat. You cant say who or who did not have a bad motive, and saying that some told others is just gossip.

OK, the more honourable thing than continuing to threaten people with a police presence

 

[bebo67]

OK, the more honourable thing than continuing to threaten people with a police presence

Now you're getting it! Lol

 

[goatwack]

It has made playing at VS harder though, there's no denying it

 

[sueyh]

So they didnt do the honorable thing then. Having already paid out, they had no recourse. The police wouldnt have done diddly squat. You cant say who or who did not have a bad motive, and saying that some told others is just gossip.

It is not about who has a bad motive or not. It is clearly on T&C on any casinos, the bet and the winning will be void if there is malfunction on the game. The casino has right to void winnings and any casino would do the same.

It was not right VS chat mentioned police, but VS has every right to void the winnings, any casino include land based casino would void the winning if there is any malfunction with the game.

 

[bebo67]

It is not about who has a bad motive or not. It is clearly on T&C on any casinos, the bet and the winning will be void if there is malfunction on the game. The casino has right to void winnings and any casino would do the same.

It was not right VS chat mentioned police, but VS has every right to void the winnings, any casino include land based casino would void the winning if there is any malfunction with the game.

I'm not disagreeing with that at all, but to wait after the game was played or after the persons were paid out, to say it was a malfunction doesn't sit right.

 

[bebo67]

It has made playing at VS harder though, there's no denying it

I'm at month end budget wise and have no desire to play online right now. I will try the land casino next weekend, try it a few times, and if I get the same as on here. I'm going to pack it in for a while. My trust for online gaming has dropped really bad.

 

[sueyh]

I'm not disagreeing with that at all, but to wait after the game was played or after the persons were paid out, to say it was a malfunction doesn't sit right.

Because VS didn't know there was malfunction. They did not wait. They just didn't know. As soon as they found out about the malfunction the games that was affected were taken out-actually all the Merkur games are out-.

 

[bebo67]

Because VS didn't know there was malfunction. They did not wait. They just didn't know. As soon as they found out about the malfunction the games that was affected were taken out-actually all the Merkur games are out-.

Yes, but you cant go back and say......." You know that money we gave you? We want it back, there was a malfunction, and if you don't we will call the police". They are going to have to suck it up. I'm not trying to sound harsh, just being realistic.

 

[bebo67]

Yes, but you cant go back and say......." You know that money we gave you? We want it back, there was a malfunction, and if you don't we will call the police". They are going to have to suck it up. I'm not trying to sound harsh, just being realistic.

Call it karma, call it " it can happen in the business they are in"...........it is what it is.

 

[sueyh]

Yes, but you cant go back and say......." You know that money we gave you? We want it back, there was a malfunction, and if you don't we will call the police". They are going to have to suck it up. I'm not trying to sound harsh, just being realistic.

Yes, they should not mentioned police as a tool of threat, that's for sure, very poor customer service, I agree with you.

 

[bebo67]

Yes, they should not mentioned police as a tool of threat, that's for sure, very poor customer service, I agree with you.

I noticed it was the same girl who was sending harassing emails to one of the players on here about how much time he was spending playing there.

 

[bjtaz44]

I noticed it was the same girl who was sending harassing emails to one of the players on here about how much time he was spending playing there.

Yes, that was her, she must be the hired muscle, I how ever refuse to speak to Heidi ever again, there are no words to express my dislike of her, and seeing her response to yet another person...she needs to be placed on bed rest.

 

[Borgie]

Yes, that was her, she must be the hired muscle, I how ever refuse to speak to Heidi ever again, there are no words to express my dislike of her, and seeing her response to yet another person...she needs to be placed on bed rest.

Sorry I shouldn't really laugh but bed rest lmao

 

[steveh35]

Maybe it's being named after an annoying Swiss girl whose only company was a gruff grandfather and three goats that makes all Heidis have a complex, imagine the hell of going through school with everyone whistling the theme tune from the 70s tv series.

 

[interlog]

So VS wrote back to me saying there were no errors with the games that I played and insist just the two games were affected. They supplied me with a PDF of all the bets and winnings made.

They said that when the players balance went to zero, only then were the bets still accepted on the two games and the winnings credited.

So it appears that even if you played with your real money and never busted on these affected games, you're not going to get a refund in case you didn't win so I am guessing that those that did win and never busted with real money got their winnings paid?

Can you confirm this @Team.Videoslots

Still not too happy with it all, else why take non affected games offline and kept them offline for days on end whilst during that period insisting nothing is wrong with them?

 

[ChopleyIOM]

Hi interlog, so you have it in writing that only two games were affected, can you confirm what the two games are please?

One of the players has been in touch via my channel, he says he won on Fruit Mania/Golden Nights but still received a threatening phone call. He also has screenshots.

I think there might be some more mileage in this story yet, your situation doesn't sound right.

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[Team.Videoslots]

Hi @interlog and everyone else,

As we mentioned in our previous post:

The technical issue was a glitch in the systems of one of our suppliers. During approximately 48 hours on the 21st and 22nd of June, two games from our game supplier Edict malfunctioned. These games were Magic Mirror Deluxe II and Gold of Persia. As a result, no bets were recorded or deducted from play, while wins were recorded and credited. Due to this error all game play during the period of malfunction of these games have been voided.

Until we find out the reason, all games from Edict will be offline.

Best regards,
Team Videoslots.

 

[interlog]

Hi interlog, so you have it in writing that only two games were affected, can you confirm what the two games are please?

One of the players has been in touch via my channel, he says he won on Fruit Mania/Golden Nights but still received a threatening phone call. He also has screenshots.

I think there might be some more mileage in this story yet, your situation doesn't sound right.

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View attachment 110621

They said in their email that the games affected were Magic Mirror Deluxe II and Gold of Persia and only once the players balance reach zero.

 

[interlog]

Hi @interlog and everyone else,

As we mentioned in our previous post:



Best regards,
Team Videoslots.

So did all bets on those two get voided, even when it was made with players own money because your email to me says it only affected game play whilst a players balance was zero? What happened to those people that won with their own money? Did they get paid. If they didn't, did all players get a refund even when they lost their money on the games?

 

[interlog]

Further question...... what happened to those players that won say £10 on Magic Mirror Deluxe II with a zero balance, then quit the game and continued playing Netent games and worked their balance up to an amount where they made a withdrawal. Did you confiscate their winnings too because they effectively played with money they shouldn't have had?

 

[Team.Videoslots]

Hi again Everyone,

We wish to correct ourselves. At the beginning, we only thought that two games were affected. But the conclusion was that all games were affected from Edict. Each customer that was affected has been informed over email about the incident. Basically, if you had 0 balance on the account you could make bets in Edict games without bets being deducted and wins credited. Worth mentioning this was not the only way to win without a bet being deducted from your balance. But we are not going to share all details publicly. However, if your account was involved in the incident we will of course share what happen in the specific case. Any such questions are welcome over PM.

We hadn't received the latest update, as mentioned in our first post this was still under investigation and we didn't have the full story yet.

Best regards,
Team Videoslots.

 

[helenakp]

Good morning @Jono777

I have spoken with our CRM Department, and I can confirm we are still sending out the mail, which should be sent out in the coming months.

Have a good one!

Best regards,
Team Videoslots.

and when will i receive such an offer,i don't remember i have free spins offer from you