Videoslots: Newcomer needs advice from seasoned vets.

[massive22]

Hi guys. Quick query if anyone can help or has gone through the same..😬😬
I won quite a lot last Tuesday and the company are withholding my winnings and have deactivated my account.
I’ve been in touch with CS and they say they don’t know why it’s down to the responsible gaming dept to sort.
Is this normal procedure guys?

 

[dunover]

Hi guys. Quick query if anyone can help or has gone through the same..😬😬
I won quite a lot last Tuesday and the company are withholding my winnings and have deactivated my account.
I’ve been in touch with CS and they say they don’t know why it’s down to the responsible gaming dept to sort.
Is this normal procedure guys?

It would help us judge if we knew who the operator was.

I am guessing not a good one - to use the RG excuse AFTER the winning event is bad as a rule.

Whether this is a rip-off attempt or excuse not to pay depends on who the operator is.

It may be one where you could get help via the CM complaints process.

 

[massive22]

Ah thank you for such a quick response. The operator is Videoslots my friend. I have deposited and withdrawn all though small amount before this and have e-mail validating withdrawal before, so was very shocked to see them deactivate my account and it’s nearly been a week, no coms from them unless I pester them.. just doesn’t feel right. But a lass I’ve never one this big before either, so could be normal procedure…🤷🏽‍♂️🤷🏽‍♂️

 

[dunover]

Luckily you're with a good operator and they are active on this forum.

They have reps here.

@Team.Videoslots

 

[Team.Videoslots]

Hello there,

@massive22 I would love to look into the matter for you.

Could you send me a DM here on CasinoMeister with your account's username or e-mail address used for registering the account, so that I can locate your account and see what the status is?

Thanks.

Kind regards.
Team Videoslots.

 

[massive22]

Hello there,

@massive22 I would love to look into the matter for you.

Could you send me a DM here on CasinoMeister with your account's username or e-mail address used for registering the account, so that I can locate your account and see what the status is?

Thanks.

Kind regards.
Team Videoslots.

*snip* Thank you so much.

 

[dunover]

Dupe message deleted - the rep wants you to personal message him/her not post your e-mail in public! Removed.

Click or hover on their name and then click 'start conversation' from the menu.

 

[massive22]

All done. Sorry for the miss hap. And I really appreciate your forum and help. Thank you so much