videoslots netent games not available to canadians?

goatwack

We'll just tell your mother we ate it all
CAG
Joined
Aug 29, 2012
Location
Londonia
What is it with Netent and Canada :confused:

I suppose they'll remove Terence & Philip from the South Park slot next :eek:
 
Award winning Videoslots is reviewed by Casinomeister

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South

Thank you dan. And thank you VS for the offer.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hello everyone,

I want to apologize for not responding earlier to this thread. It is a bit sensitive since it is of a legal nature.

I'm sorry we didn't send out any information before the block. No good excuse for not doing that. We just missed it.

Anyone from Canada that was completing trophies in Netent games is welcome to contact me for some complimentary rewards. For any other questions regarding the topic you're welcome to send me a PM.

Once again I apologize for not being able to answer earlier

Br,

Daniel

Sensitive maybe, but it's no secret that NetEnt has been trying to persuade licensees to block Canadians for over 2 years, but not being able to enforce it until contracts came up for renewal. There should have been a polished plan sat ready for the day NetEnt finally managed to achieve it's goal. "We just missed it" is a failure that could make the difference between Canadian players staying despite the loss of NetEnt because they felt valued and Canadian players feeling they just aren't important enough to be kept in the loop, nor even important enough for there to be a system already in place to seamlessly transfer their NetEnt related benefits to an alternative promotional framework.

NetEnt still have the problem of the pirated games, and their success in blocking all legitimate sources of the games from Canadian players is likely to be seen as an opportunity by the dodgy operators to poach Canadian NetEnt fans from the casinos that have suddenly left them out in the cold.

I got a spam for EuroMoon yesterday, and I am not even Canadian!!!



The "legal issue" behind this is nothing more than "company policy" from NetEnt, it has nothing to do with the law.


In general, what should have been a great idea, multi provider platforms, has been turned into a farce of complex and often nonsensical country specific game provider restrictions, when it should have been a simple case of either the country in question being accepted by a given operator or not, which is what we get with single provider casinos.

It can't be easy trying to come up with promotions for players when you are constantly falling foul of country specific restrictions on individual sets of games within your casino that cause groups of players to feel left out and "second class".
 

BrianGhattas

Where's My Handpay?!?
Joined
Mar 8, 2016
Location
Ottawa, Ontario
I hope someday Canadians and everybody else can play any online slot for real money without all these silly rules and regulations keeping them from doing so. In a day where people want as many eyeballs on their product, online slot developers want to go the opposite direction...except for Microgaming.
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
Sensitive maybe, but it's no secret that NetEnt has been trying to persuade licensees to block Canadians for over 2 years, but not being able to enforce it until contracts came up for renewal. There should have been a polished plan sat ready for the day NetEnt finally managed to achieve it's goal. "We just missed it" is a failure that could make the difference between Canadian players staying despite the loss of NetEnt because they felt valued and Canadian players feeling they just aren't important enough to be kept in the loop, nor even important enough for there to be a system already in place to seamlessly transfer their NetEnt related benefits to an alternative promotional framework.

NetEnt still have the problem of the pirated games, and their success in blocking all legitimate sources of the games from Canadian players is likely to be seen as an opportunity by the dodgy operators to poach Canadian NetEnt fans from the casinos that have suddenly left them out in the cold.

I got a spam for EuroMoon yesterday, and I am not even Canadian!!!



The "legal issue" behind this is nothing more than "company policy" from NetEnt, it has nothing to do with the law.


In general, what should have been a great idea, multi provider platforms, has been turned into a farce of complex and often nonsensical country specific game provider restrictions, when it should have been a simple case of either the country in question being accepted by a given operator or not, which is what we get with single provider casinos.

It can't be easy trying to come up with promotions for players when you are constantly falling foul of country specific restrictions on individual sets of games within your casino that cause groups of players to feel left out and "second class".

It could be if Netent is taking legal action against casinos that are still hosting their games for Canadians. It may even mean that the Casino is breaking their license.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It could be if Netent is taking legal action against casinos that are still hosting their games for Canadians. It may even mean that the Casino is breaking their license.

I meant law as in criminal law. If NetEnt are enforcing their long standing policy by taking action through the courts, this is "civil law" being used to implement company policy. One argument many operators were using was that they had a binding contract with NetEnt, and that NetEnt could not arbitrarily change the terms of an existing contract by saying that Canadian players had to be blocked from playing the games. This meant operators were not breaking the terms of the contract by refusing to block Canadians. Of course, contracts come up for renewal, so no doubt NetEnt would have been adding the Canadian blocking clause to all renewals, which would eventually see all operators being bound by the terms of their contract to block Canadian players.

It seems that with NetEnt, the operators have to implement the blocking themselves, whereas when it was Microgaming implementing policy changes, they were implementing the IP blocks centrally, and in the case f Microgaming we saw players suddenly unable to open the games and operators initially clueless as to why until they reported the problems to Microgaming, who told them that additional countries had been blocked.

Now, it's possible that NetEnt have at last implemented centralised blocking from their game server, and operators no longer have a choice in the matter, the games just stopped working for their Canadian players. This could also explain how operators could have been caught out, and not properly prepared to deal with their Canadian players.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Sensitive maybe, but it's no secret that NetEnt has been trying to persuade licensees to block Canadians for over 2 years, but not being able to enforce it until contracts came up for renewal. There should have been a polished plan sat ready for the day NetEnt finally managed to achieve it's goal. "We just missed it" is a failure that could make the difference between Canadian players staying despite the loss of NetEnt because they felt valued and Canadian players feeling they just aren't important enough to be kept in the loop, nor even important enough for there to be a system already in place to seamlessly transfer their NetEnt related benefits to an alternative promotional framework.

NetEnt still have the problem of the pirated games, and their success in blocking all legitimate sources of the games from Canadian players is likely to be seen as an opportunity by the dodgy operators to poach Canadian NetEnt fans from the casinos that have suddenly left them out in the cold.

I got a spam for EuroMoon yesterday, and I am not even Canadian!!!



The "legal issue" behind this is nothing more than "company policy" from NetEnt, it has nothing to do with the law.


In general, what should have been a great idea, multi provider platforms, has been turned into a farce of complex and often nonsensical country specific game provider restrictions, when it should have been a simple case of either the country in question being accepted by a given operator or not, which is what we get with single provider casinos.

It can't be easy trying to come up with promotions for players when you are constantly falling foul of country specific restrictions on individual sets of games within your casino that cause groups of players to feel left out and "second class".


thank you vinyl for saying this.
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
I meant law as in criminal law. If NetEnt are enforcing their long standing policy by taking action through the courts, this is "civil law" being used to implement company policy. One argument many operators were using was that they had a binding contract with NetEnt, and that NetEnt could not arbitrarily change the terms of an existing contract by saying that Canadian players had to be blocked from playing the games. This meant operators were not breaking the terms of the contract by refusing to block Canadians. Of course, contracts come up for renewal, so no doubt NetEnt would have been adding the Canadian blocking clause to all renewals, which would eventually see all operators being bound by the terms of their contract to block Canadian players.

It seems that with NetEnt, the operators have to implement the blocking themselves, whereas when it was Microgaming implementing policy changes, they were implementing the IP blocks centrally, and in the case f Microgaming we saw players suddenly unable to open the games and operators initially clueless as to why until they reported the problems to Microgaming, who told them that additional countries had been blocked.

Now, it's possible that NetEnt have at last implemented centralised blocking from their game server, and operators no longer have a choice in the matter, the games just stopped working for their Canadian players. This could also explain how operators could have been caught out, and not properly prepared to deal with their Canadian players.

Nonetheless an email after the fact would have been appreciated as Rizk and Trada did. Videoslots has lost my business because of this.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Nonetheless an email after the fact would have been appreciated as Rizk and Trada did. Videoslots has lost my business because of this.

This is their problem, and their punishment for not being as on the ball as Rizk and Trada. I am sure players are fed up of the long standing practice of seeing such changes with no notice being given, and then finding all they get are lame excuses as to why it wasn't possible to tell them beforehand, or that "only a small number of our customers suffered............." with the implication being that since only a few customers suffered, it's not a problem worthy of much attention as far as the casino is concerned.

It's not a one off either, it happens again and again that players wake up one morning to find their casino has blocked them after a no notice policy change on allowed countries, or that half the games have gone missing. The whole industry needs to get a grip and come up with a coherent policy which includes putting the customers first, not their corporate game playing and politics.
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Well they did replace my 2 rewards with bigger rewards, How big is yet to be seen depending if I hit the spin button at the right time.
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
I could have forgiven all this had an email be sent out after the fact. The total silence and ignorance is what annoys me. To this end I find this casino totally dishonest and ingenuous.
 
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deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
I could have forgiven all this had an email be sent out after the fact. The total silence and ignorance is what annoys me. To this end I find this casino totally dishonest and ingenuous.

I have to say I agree with you. I think Videoslots did not think this out and totally ignored there Canadian players. Perhaps yes they could not comment on to much detail,s but even if it was a legal issue it wouldn't of stopped them to send out a courtesy email to there Canadian players and I do not believe it was a last minute decision.

I think its great we voice our opinion when a casino pulls something like this.

This hit home to me because I'm in Canada which made me think would I of cared if it happen to another country and not me? maybe not! but I think we all need to stand together no matter were we are from when something like this happens we should stand up for each other and let them know this is not right it is poor business practice.

I use to do commission sales and was trained to give every customer the same service if they bought $10 or $100,000 of merchandise because you never know that customer that only spent 10 could be a repeat customer and may have $100,000 to spend down the road and he go to you cause he remember how good you gave him service. Word of mouth is the best advertisement. Anyways you get my point.

Videoslots.com and other casino should stop taken there customers for granted' we fuel there pockets but we can always stop that and I think we all should speak our mind and support our neighbors that sometimes get stomped on.

On a positive note I will return to Videoslots after my month of no deposits. I do still believe there #1 never had a problem before just think they really missed the boat on this and should be giving another chance and hope not only they have learned not to ttake things for granted but other casinos can see we have a voice and we will stand up to poor casino practice. There is allot of fish out there and we have many other place to cast our hooks.
 

Jlglasss

Full Member
PABnononaccred
Joined
Nov 6, 2016
Location
canada
Net ent not in canada

Hi really disappointed to see net ent go in canada but I guess that's part of being Canada in is taking bit dry but I did notice that you where offering some.rewards the make up how do I claim them
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
I could have forgiven all this had an email be sent out after the fact. The total silence and ignorance is what annoys me. To this end I find this casino totally dishonest and ingenuous.

Whoops. Screwed that one up! Should have read DISingenuous.

Just noticed it when a new post was put up.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Not putting any petrol on the fire or taking sides. In fact as a 'none video slots player' I think I am in the perfect position to post this.

As a very regular CM'er I have tended to notice than negative posts seem to get 'skimmed' over and no public response are made.

As a rep you need to address the good, the bad and the ugly, yes I appreciate the frustrations and the time/work this may create, however it is a public forum and posts which appear to have been skipped over and no response made can come across as extremely rude!

More a manners and decency post than anything else :thumbsup:
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Not putting any petrol on the fire or taking sides. In fact as a 'none video slots player' I think I am in the perfect position to post this.

As a very regular CM'er I have tended to notice than negative posts seem to get 'skimmed' over and no public response are made.

As a rep you need to address the good, the bad and the ugly, yes I appreciate the frustrations and the time/work this may create, however it is a public forum and posts which appear to have been skipped over and no response made can come across as extremely rude!

More a manners and decency post than anything else :thumbsup:

Hi jonmincher,

I do agree, and we try to respond to as much things as possible on the forum since we valid everyones opinion here highly. We did miss this time to communicate this in a proper way, and we will take this with us and learn from it.

Anyone from Canada that was completing trophies in Netent games is welcome to contact me for some complimentary rewards. For any other questions regarding the topic, you're welcome to send me a PM.

Br,

Daniel
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Dan -- I appreciate you are trying to make amends here. This is not the fault of Videoslots -- we know this. I just wish you would have addressed this when you saw the first post.

I have all kinds of trophies I was working on but have no idea how close or which games. I played Netent quite a bit. It has nothing to do with losing Netent or the trophies. Most casinos do not give us these perks anyway. It was just your lack of response that was dumbfounding.
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
To update, I won $34 and $20 on the 2 rewards that were replaced.

Anyway this still sucks as their is like no games to play now or feels like that, My latest screenshots are basically the only games I play and with me coming up to level 1000 on gemix that will be another game gone. I wish we can play more than 1 game at once on the nyx network though as I like zoom, spectra, dragon born and queen of riches.

I still don't know what can replace netent games for chance at decent wins.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Hi barbara12 and slotmaster,

I have looked at your account barbara12, and I have added something to you. Thank you for understanding, and I can guarantee that if it will be a next time that I will respond quicker.


@slotmaster: We are right now looking with the NYX network how we can do so you can play multiple games at the same time from them and I hope it will be fixed soon.


Br,

Daniel
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Okay Daniel. Have not looked yet but thank you. I am sorry I was such a hard-ass about this. I have always liked you and that is why I was so disappointed. You are always on top of your game which can be a bad thing as we know that you are aware of everything. I am sure this was very stressful for you and some times we have to forgive and forget.
 

miss2swift

Newbie member
Joined
Nov 6, 2016
Location
calgary, ab
Netent is now Net-END? :(

Totally sucks for sure... Such b.s. just like when the dark Knight was taken ... Man I miss that game too nooo!! No 'netend'!
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
Hi barbara12 and slotmaster,

I have looked at your account barbara12, and I have added something to you. Thank you for understanding, and I can guarantee that if it will be a next time that I will respond quicker.


@slotmaster: We are right now looking with the NYX network how we can do so you can play multiple games at the same time from them and I hope it will be fixed soon.


Br,

Daniel



OMG YAY! That would be amazing.:thumbsup:
 

optimiser

Dormant Account
Joined
Feb 3, 2016
Location
montreal
Like other Canadians playing Netent slots...i'm a bit upset :mad:
Gonzo Quest, DOA, Wild Turkey, Eggomatic, Creature of the black lagoon....all thoses slots gone for us....
Wish Videoslot make a special "bonus" for player who cannot play anymore and have been playing thoses slots for a while ! It will make easier to swallow the pills!
 
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