Videoslots MASSIVELY Shaving Affiliates

[KasinoKing]

Our fees have been in our terms and conditions for several years back and still is. Admin fees were previously called operational fee, then we changed the name on it to admin fee per request from affiliates. We made an announcement in affiliate forums about this as well a couple of years ago.

"In our terms for several years" - maybe.
But they weren't in your terms when I first signed up to promote you way back in January 2014 - and I have no recollection of being informed of the change.
For sure I would never have agreed to accept such a change without serious discussion at least!

For example, here are my stats from March 2015 (the last month before VS started hiding some of the stats):
Gross Rev: £3,231
Less Bonus £733
Licence Fee: £512
Bank Fee: £973
Cash-Back: £688
Nett Rev: £325

If you take those 4 fees off the GGR, you get the £325 stated as NGR.
There was no "Operational fee" or "Admin fee" - nor was there in any month prior to that going back 15 months previous.

Yes we can "take it or leave it", but what about the 100's of sign-ups I sent you from Jan 2014 until June 2017 before I found out about this "admin fee"?

KK

See Related Threads:

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• Problem With Videoslots
• Videoslots Complaints
• Pretty Well Done with Videoslots
• Videoslots Affiliate Program Now "Predatory" at AGD

 

[Team.Videoslots]

Hi @KasinoKing

Your questions have already been discussed with yourself at AGD. Your welcome to contact our affiliate team for any further information.

Br,
Team Videoslots.

 

[bonustreak]

Your questions have already been discussed with yourself at AGD. Your welcome to contact our affiliate team for any further information.

We are now discussing this on CM as is our right So, I also would never have signed up as an affiliate with your brand had I know of the extreme amount of fees you were removing! I think you retroactively changed the amount of fees without telling affiliates, this should have not been applied to previously sent players and only to new players going forward. I am going to try a CPA hybrid deal with VS for a few months but I am in serious doubt I will ever make money with this program. If things do not change in my income all links are being replaced with a program who I can actually make money with.

I am predicting a future where the arrogant owner of VS, who was once himself an affiliate will shut down the affiliate program altogether.
He clearly is making a massive amount of money off of all our backs.

 

[Nate]

Hi @KasinoKing

Your questions have already been discussed with yourself at AGD. Your welcome to contact our affiliate team for any further information.

Br,
Team Videoslots.

No they were not answered. Please point us to where the answers to the questions above were clarified.

I have seen the threads on AGD... you simply end up ignoring queries and becoming non-responsive.

Just like you are trying to do here...

Jokers

Nate

 

[qrmed]

Where is the transparancy in stating a rev share of up to 45% when in reality, it is more like a tenth of that number? That is false advertising.

It is very clear that they are one of the worst affiliate programs to work with. I really hope that we will see that when it comes to awards next year. They should def be nominated in the worst affiliate programs category.

 

[qrmed]

We are now discussing this on CM as is our right So, I also would never have signed up as an affiliate with your brand had I know of the extreme amount of fees you were removing! I think you retroactively changed the amount of fees without telling affiliates, this should have not been applied to previously sent players and only to new players going forward. I am going to try a CPA hybrid deal with VS for a few months but I am in serious doubt I will ever make money with this program. If things do not change in my income all links are being replaced with a program who I can actually make money with.

I am predicting a future where the arrogant owner of VS, who was once himself an affiliate will shut down the affiliate program altogether.
He clearly is making a massive amount of money off of all our backs.

Why give them more exposure when you know the numbers you will get?

I agree with you, the problem is that they imposed the 25% admin fee without telling anyone + doind it retroactivly. This is very rogue.

 

[dunover]

I am trying to locate a YT video - I can't recall if it was the Bandit or another streamer, but it was about a year or so ago when the hot topic was affiliates and their earnings. The streamer actually demonstrated that earnings are very low. IIRC correctly he showed an account-month picture with 60k of deposits and a five-figure profit for the casino, and he ended up with either 900 or 1600 quid in RS. Don't quote me on the figures but I do remember it was staggeringly low, if anyone else can locate it they will see this scenario isn't new at all. It's just been quantified recently with the report (via the link in Nate's OP). It may have been removed at the request of the aff. programme or is still there, I can't say for sure.

 

[dunover]

"In our terms for several years" - maybe.
But they weren't in your terms when I first signed up to promote you way back in January 2014 - and I have no recollection of being informed of the change.
For sure I would never have agreed to accept such a change without serious discussion at least!

For example, here are my stats from March 2015 (the last month before VS started hiding some of the stats):
Gross Rev: £3,231
Less Bonus £733
Licence Fee: £512
Bank Fee: £973
Cash-Back: £688
Nett Rev: £325

If you take those 4 fees off the GGR, you get the £325 stated as NGR.
There was no "Operational fee" or "Admin fee" - nor was there in any month prior to that going back 15 months previous.

Yes we can "take it or leave it", but what about the 100's of sign-ups I sent you from Jan 2014 until June 2017 before I found out about this "admin fee"?

KK

How on earth does a 'bank fee' account for about 30% of GGR? KK, if you have had this explained, let us know please!

@qrmed No affiliate ever takes home 45% of GGR as all programmes deduct bonuses, admin fees, taxes etc. So in my experience a 45% RS effectively means your yield is around 25-30% at best.

 

[qrmed]

How on earth does a 'bank fee' account for about 30% of GGR? KK, if you have had this explained, let us know please!

@qrmed No affiliate ever takes home 45% of GGR as all programmes deduct bonuses, admin fees, taxes etc. So in my experience a 45% RS effectively means your yield is around 25-30% at best.

Well, in the case of Videoslots, 45% = 5.55% apparantly.

 

[KasinoKing]

How on earth does a 'bank fee' account for about 30% of GGR? KK, if you have had this explained, let us know please!

I have not had that explained, but unlike me who only does ONE deposit and ONE withdrawal per month, I can see from the back-end stats that most players seem to make multiple deposits & withdrawals through the month, some making many transactions in a single day! (I'm talking about at ALL casinos - not just Videoslots)
Pretty sure each and every transaction incurs a fee for the casinos.

KK

 

[colinsunderland]

See Miles has left Videoslots, and is now running KTO Affiliates

In his rants over at GPWA he seems to imply he is sorry for previous actions, which I think must be Videoslots, which, to me, says what they are doing was wrong, or why would he apologise?

I had sympathy for him tbh, until I saw him register multi accounts at AGD rather than just respond as himself. Says it all really.

 

[colinsunderland]

Videoslots add quotas, I didn't get an email about the T&C change, although I don't promote them so that could be why, did anyone else? Or is it something they decided to slip in without telling anyone?

5.2 Termination

5.2.1 Notice of termination shall be given in writing by either Party to the other. For purposes of notification of termination, delivery via email is considered a written and immediate form of notification and the Agreement shall accordingly terminate with immediate effect.

5.2.2 We may terminate this Affiliate Agreement with immediate effect if we determine (in Our sole discretion) that:

(11) if the Affiliate does not generate any new Money Players for a period of 6 (six) months.

Not that long ago they would have been put in the pit for that.

Quite a few affiliates reporting they haven't been paid for March yet either, but it seems to be a banking problem possibly, which would tie in with the problems they have been having with players bank transfers.

Have people's commissions increased recently, they told Bryan

I spoke with them about this and they explained how their math formula works - and yeah, I get it, there are a load of admin fees that cover their promotions which suck, but they justify it by claiming their player retention is longer than average so you are still getting about the same as if that player bailed after 60 days or whatever the average player retention time is now.

Everyone knows the promotions have dropped massively recently, using lower RTP games for the battles, 10p games instead of 20p etc, so presumably the admin fees have decreased now?

 

[colinsunderland]

Also this

6.5 The Company reserves the right to reject/reduce the Affiliate’s Commission/change the Reward Plan if:

(1) The Affiliate substantially reduces its efforts to promote the Company, except in markets where affiliate activity is restricted (e.g. Netherlands), and/or

(2) the existing Reward Plan results in a financial loss to the Company, and/or

(3) the Affiliate does not generate a minimum of 6 New Depositing Customers in a period of 3 months, except in markets where affiliate activity is restricted (e.g. Netherlands), and/or

Someone reporting on

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that he promotes in Poland where new registrations have been blocked fr about 2 years. They stopped paying him because

"Your account has been triggered by the system in the group of accounts which did not qualify for having referred a minimum 6 new depositing players in the last 6 months as per point 6.5 of our Affiliate T&Cs.
For this reason, your payment has been cancelled; we hope you understand that our goal is to work together if possible and we invite you to get in-touch with us to discuss how we can reactivate your account and start working together again"

So in a restricted market, yet still don't pay. Nice one.

 

[colinsunderland]

just tagging Bryan @Casinomeister in this as you are back now

Videoslots changed the terms and conditions (above) which is against the terms of their accreditation

Must not implement retroactive terms and conditions to their affiliate programs without opening up a dialogue with the affiliate and discuss other options.

No affiliate I've seen have been told about these changes, or had any opportunity to discuss them before they took place.

Also, they are cross promoting MrVegas, yet by all accounts aren't transferring affiliate tags over. I haven't had that confirmed myself as they refuse to answer. Maybe you could ask them for a yes/no answer?

Must not cross promote to other properties without giving proper credit to affiliates and/or their advertisers.

On top of that, from a player point of view, they have gave some customer details to MrVegas without consent, which is a breach of the GDPR.

 

[Balthazar]

While I agree with "if you're not happy don't promote it" in principle, one has to wonder why Videoslots always seem to have higher costs of operation than other places (cutting down on RTP, affiliates, promotions...)

Surely you've got one biggest player pool on the internet and, admittedly, the highest retention rate in the business.

If you guys aren't swimming in money you are doing something terribly wrong (or someone at the top is very, very rich).

 

[slotmaster]

While I agree with "if you're not happy don't promote it" in principle, one has to wonder why Videoslot always seems to have higher costs of operation than other places (cutting down on RTP, affiliates, promotions...)

Surely you've got one biggest player pool on the internet and, admittedly, the highest retention rate in the business.

If you guys aren't swimming in money you are doing something terribly wrong (or someone at the top is very, very rich).

So much this but the answer is greed sadly. With the reduced RTP and the number of players they have, they're making money hands over fist as we say at my workplace. They were already making money before the reduction of RTP though saying that the weekly promotions were not sustainable even though the cashback people like myself were mostly playing it back anyway so really no need for cuts there either.

 

[KasinoKing]

Everyone knows the promotions have dropped massively recently, using lower RTP games for the battles, 10p games instead of 20p etc, so presumably the admin fees have decreased now?

Sorry - only just seen your post today when the thread was bumped.
Their Admin fee has NOTHING to do with any promotions of any kind - they are all deducted separately from the GGR, as are banking and all other costs which most other casinos WOULD take from the admin fee.

If you guys aren't swimming in money you are doing something terribly wrong (or someone at the top is very, very rich).

The latter.
Don't get me wrong, the owners invested a VAST amount of time & money in making VS the best online casino on the planet and so they do deserve to be profitable. But retroactively reducing affiliate deals and lowering RTPs to maximise that profit to the highest possible level does leave a bad taste in the mouth...

KK

 

[colinsunderland]

Sorry - only just seen your post today when the thread was bumped.
Their Admin fee has NOTHING to do with any promotions of any kind - they are all deducted separately from the GGR, as are banking and all other costs which most other casinos WOULD take from the admin fee.


The latter.
Don't get me wrong, the owners invested a VAST amount of time & money in making VS the best online casino on the planet and so they do deserve to be profitable. But retroactively reducing affiliate deals and lowering RTPs to maximise that profit to the highest possible level does leave a bad taste in the mouth...

KK

Did you get notified in advance of the quotas being added, and did they discuss it with you first?

 

[PokCas]

Affiliates need to stand up against this type of behaviour.

Affiliate programs can't pay 3-5% of the revenue and stop the payments permanently when there are no new depositors signing up. What if that affiliate has personal issues and needs the money ASAP? This is a very unethical and unprofessional behaviour.

I would expect it from some unknown brand but not someone like this. By having a good relationship with affiliates, they would get massive increase in their revenue. They would have to pay the real revenue to them but the affiliates in return would bring way more players.

This is a definition of greed. You only think about short-term gain and don't care about other options or morals.

I really hope this is going to change.