Videoslots MASSIVELY Shaving Affiliates

[Nate]

Hi Guys

A lot of the affiliates here are well aware of Videoslots and their affiliate program.

For starters, most of us were aware of that they didn't pay their affiliates very well at all. Affiliate Guard Dog has been in the process of conducting a number of revenue share audits across multiple platforms and brands.

Videoslots had their turn this time around - but the results are so shockingly bad, one must begin to wonder how their entire commission structure for affiliates is just simply misleading and theoretically means they are shaving our commissions monthly.

Videoslots advertises the amount of revenue you can receive, but according to the Audit, these figures are massively misstated and misleading.

As an example: They have several tiers on which you can earn revenue. After all their charges and fees, your actual commission - contrary to what you are lead to believe, is as follows:

25% = 3.08%
30% = 3.70%
35% = 4.32%
40% = 4.93%
45% = 5.55%
(Data copied from AGD)

As you can see, if you have a 25% rev share deal, after Videoslots deducts fees, you actually only earn 3% of the stated deal. Thats like a little over 10% of your 25% in reality.

A ton of affiliates have put blood, sweat and tears into their domains and work really hard to attract players to the brand they promote. The last thing we expect is to be insanely underpaid for this. This is honestly highway robbery - coupled with their LATE LATE payments (the slowest in the industry) we are not being treated fairly IMHO.

The original thread can be found here:

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Nate

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[interlog]

Their fees are indeed high but what I have to give them is that their player retention is very good, so much better than any other casino I find from experience.

 

[colinsunderland]

It's disgusting how much they take, I have never promoted them for that reason . They even, at one point, refused to say how much and what the deductions were . I know they have good customer retention, but still not worth it for me .some other programs don't take a penny off

 

[Team.Videoslots]

Hi Everyone,

This has already been discussed on several occasions in the past.
We are 100% transparent and numbers are visible to the affiliates. If you are not happy with the revshare program you are always welcome to switch to the CPA program.
We deliver a high service and a lot of gamification to our customers and that comes with a cost.

Best regards,
Team Videoslots.

 

[colinsunderland]

Hi Everyone,

This has already been discussed on several occasions in the past.
We are 100% transparent and numbers are visible to the affiliates. If you are not happy with the revshare program you are always welcome to switch to the CPA program.
We deliver a high service and a lot of gamification to our customers and that comes with a cost.

Best regards,
Team Videoslots.

ok, so I'll ask again.

Cashback for the customer, do customers tagged to an affiliate get more cashback than ones not tagged to an affiliate.
Affiliates pay part (or all if some people are to be believed) of the license, payment, etc for their customers in the huge deductions you make.
So a customer racks up £10 in admin fees/taxes etc, if its through an affiliate, part of that is paid by the affiliate, whereas if no affiliate, then the full £10 is payable by videoslots. therefore the customer tagged should get more cashback as there aren't as many fees to come out? Or are you double dipping and charging both the customer and affiliate the same fees?

 

[Team.Videoslots]

Hi again,

We do not differentiate between tagged or non-tagged players on our promotions.
Admin-fees is to cover our operational, regulatory and compliance cost. It's not free to run an online casino.

We have no further comments on this subject and simply don't promote us if you don't like the affiliate terms and conditions.

Best regards,
Team Videoslots.

 

[colinsunderland]

Yep that says it all.

 

[Nate]

Hi Everyone,

This has already been discussed on several occasions in the past.
We are 100% transparent and numbers are visible to the affiliates. If you are not happy with the revshare program you are always welcome to switch to the CPA program.
We deliver a high service and a lot of gamification to our customers and that comes with a cost.

Best regards,
Team Videoslots.

Barely discussed. The subject was largely avoided at AGD. Several questions were posed to you guys and you dodged them time and time again. Fees were added without you telling us about it.

A lot of casinos have gamification. Your gamification does not always benefit players and you are massively down scaling on most of your rewards.

Please explain the post from AGD and how a revenue share of 45% only equates to 5.5%?

Are you taking the value of all the free rolls you offer to non affiliated players and shaving our earnings for players we did not refer you?

Everybody has licence and admin fees. You make this out to be a unique cost to Videoslots to Shave your affiliates earnings so badly it's disgusting.

Nate

 

[Nate]

Hi again,

We do not differentiate between tagged or non-tagged players on our promotions.
Admin-fees is to cover our operational, regulatory and compliance cost. It's not free to run an online casino.

We have no further comments on this subject and simply don't promote us if you don't like the affiliate terms and conditions.

Best regards,
Team Videoslots.

Speak of arrogance.... no we won't go away because you say...

We have players that we referred and you are still shaving money from us.... Your attitude speaks volumes on the subject.

Transparency ... LOL

Nate

 

[dionysus]

We have no further comments on this subject and simply don't promote us if you don't like the affiliate terms and conditions.

Best regards,
Team Videoslots.

I'm not an affiliate so it doesnt make a whit of difference to me.
But I thought both players and affs alike discussed casinos here..I'm not sure how
'We are 100% transparent' and the above line coincide. Surely that came across curt to many members, as opposed to simply, 'if you have any questions, please reach out to us via pm or your affiliate manager' not 'talk to the hand'

 

[colinsunderland]

Barely discussed. The subject was largely avoided at AGD. Several questions were posed to you guys and you dodged them time and time again. Fees were added without you telling us about it.

A lot of casinos have gamification. Your gamification does not always benefit players and you are massively down scaling on most of your rewards.

Please explain the post from AGD and how a revenue share of 45% only equates to 5.5%?

Are you taking the value of all the free rolls you offer to non affiliated players and shaving our earnings for players we did not refer you?

Everybody has licence and admin fees. You make this out to be a unique cost to Videoslots to Shave your affiliates earnings so badly it's disgusting.

Nate

Exactly.
the weekend booster states its calculated by TRTP minus operating costs x 25%
If the affiliate is paying part of the operating cost, then it should be a higher booster for affiliate tagged players. Or they shouldn't be charging affiliates it as the player is paying for it out the booster. At least with them cutting down the rewards, affiliate earnings will go up, oh wait....

The attitude in this thread says it all TBH.

 

[Nate]

I'm not an affiliate so it doesnt make a whit of difference to me.
But I thought both players and affs alike discussed casinos here..I'm not sure how
'We are 100% transparent' and the above line coincide. Surely that came across curt to many members, as opposed to simply, 'if you have any questions, please reach out to us via pm or your affiliate manager' not 'talk to the hand'

Speaking to the affiliate managers has yielded the exact same results. They avoid the critical questions at AGD and then refuse to discuss the matter further...

AFAIK this is beyond the control of the affiliate managers. Top management make the decisions and leave the staff to be bombarded by affiliates.

Nate

 

[dionysus]

Speaking to the affiliate managers has yielded the exact same results. They avoid the critical questions at AGD and then refuse to discuss the matter further...

AFAIK this is beyond the control of the affiliate managers. Top management make the decisions and leave the staff to be bombarded by affiliates.

Nate

IIRC some of the senior staff sometimes when at things like ICE or w/e convention ask members if they have any Qs they want asked of casinos - maybe something to watch for?

 

[Nate]

IIRC some of the senior staff sometimes when at things like ICE or w/e convention ask members if they have any Qs they want asked of casinos - maybe something to watch for?

The problem is their Management or even owners are well aware of all the issues. We as affiliates have no recourse or anything we can do. As you can see, the refuse to discuss the issues despite claiming to be transparent.

The only way is to expose others and potential affiliates to the truth. Some people leave work and commit their lives to this and programs have free reign to shaft them however they see fit.

It's been a worrying trend with more and more programs simply closing accounts and shafting affiliates for hundreds of thousands monthly.

See what Club World did to Bryan and Ted... what they did to Webzcas...

Promises and lies litter the affiliate industry. Operators are ever ready to shaft those that toil day and night to establish themselves for a few pennies.

Its sick and should be thoroughly exposed.

Nate

 

[lotusch]

Great casino, get my WD's instantly and that's why I voted for them as best casino in 2018.
However I find above comments from the VS team quite impolite.
This is for the affiliate part of the company and I have to chime in that it is defo not the best program out there as I also promote VS.
Nothing to do with the casino as that runs fine,never ever any big issues there!!

 

[Nate]

Great casino, get my WD's instantly and that's why I voted for them as best casino in 2018.
However I find above comments from the VS team quite impolite.
This is for the affiliate part of the company and I have to chime in that it is defo not the best program out there as I also promote VS.
Nothing to do with the casino as that runs fine,never ever any big issues there!!

No their program isn't good - not by a country mile..

Impolite is exactly how they are towards their PARTNERS... They falsely claim commission rates, Ignore queries, phantomly introduce fees and feel they are not accountable or need to answer to anyone.

The thing is, how do you NOT promote them after promoting them for years and sending them a ton of players? What good is a CPA deal to affiliates NOW. If that were communicated in the beginning and they were transparent about their fees, not many would have opted to promote them.

I've spoken to a number of affiliate managers of other programs and asked them if what they are seeing here is remotely fair...

All I am met with is.... 'WOW!! They make their affiliates pay for everything... Whats fair in that?'

Nate

 

[mac72]

Surely they are either paying you correctly under the contract you engaged into with them or not? It’s not clear to me (sorry) if they are actually doing anything contractually wrong and if they are would you not just say “you paid me £1000 but you owed me £10000 as per out contract so here’s a 21day letter pay up or I bust you”.
If it’s the other option and they are paying as per contract and that contract allows them to pretty much decide what you should be paid ,as they decide on the deductions as allowed by contract then it really shouldn’t have been agreed to in the first place ???

 

[Nate]

Someone passed this link on to me:

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Note the questions and answers with regards to affiliates. Another thing to note is the fact that VS claim to have had very little reliance on Affiliates.

Its shameful that they use this platform for their promotion yet also fail to acknowledge the contribution a massive site / sites like these make... This place and its community had a LOT to do with where they are today.

Ah well.

Nate

 

[colinsunderland]

Someone passed this link on to me:

You do not have permission to view link Log in or register now.

Note the questions and answers with regards to affiliates. Another thing to note is the fact that VS claim to have had very little reliance on Affiliates.

Its shameful that they use this platform for their promotion yet also fail to acknowledge the contribution a massive site / sites like these make... This place and its community had a LOT to do with where they are today.

Ah well.

Nate

Just had a chance to read that. He comes across as a right dick tbh. Everything that goes wrong is someone else's fault, for example

Then there was the UK Gambling Commission, which forced us to change our game characters, saying that they are too child-friendly, despite them approving the games initially.

Your games? As if the big bad UKGC attacked you and you alone. What you mean is, the UKGC clamped down on casinos that used childish characters to promote games.

Also talks shite

However, I think operators will rely less on affiliates in the future, and we have already seen some companies dropping affiliates completely. The termination of Sky Bet UK’s affiliate programme is one example.

Not a very good example seeing as they still have many affiliates. Affiliatehub was closed, the affiliate program was not.

In fact, we’ve only spent €7 million on marketing since we started operating.

Would probably be 40 million if they actually paid affiliates properly.

All he does is say how bad affiliates are, yet admits they bring in around a third of their customers.

 

[me_and_ed]

Hi again,

We do not differentiate between tagged or non-tagged players on our promotions.
Admin-fees is to cover our operational, regulatory and compliance cost. It's not free to run an online casino.

We have no further comments on this subject and simply don't promote us if you don't like the affiliate terms and conditions.

Best regards,
Team Videoslots.

Wow, I am no affiliate but a long time player and major supporter, this response repulses me, as a player I love the almost instant payouts and have benefited from their cash back scheme but this really is offensive....... I am not going to comment any further and take my deposits elsewhere.

 

[KasinoKing]

I wonder if @Casinomeister has ever looked at the way Videoslots retroactively changed their affy terms without consulting their affiliates?
(Against Accreditation Standards, of course).

It was a VERY long time ago - April 2015 to be exact. Prior to that there was no "admin Fee".
From that April they deleted key fields of information from the back-end reporting, so affiliates could no longer see all the deductions in detail.

They then kept us in the dark for 2 years, until June 2017 when they introduced their new reporting system, and we saw the 25% "Admin Fee" for the first time, but they claimed it had always been there. It 100% for sure was not!

So now they are "Double Dipping" by taking 25% of GGR and 60% of NGR
The Admin and all the other fees means NGR is way lower than other similar casinos, and that is why affiliate earnings are so low compared to the others.

GREAT casino - no-one can deny, but not great for their affiliate partners.

KK

 

[The Dude]

I had to breeze through this thread since I am still working on the London report and trying to get this out as quickly as I can.

I spoke with them about this and they explained how their math formula works - and yeah, I get it, there are a load of admin fees that cover their promotions which suck, but they justify it by claiming their player retention is longer than average so you are still getting about the same as if that player bailed after 60 days or whatever the average player retention time is now.

But this formula NEEDS to be apparent - it ought to be included withe check box when you agree to their terms. The person I spoke with was pretty sure it was at some point listed on the site but had been removed for whatever reason - new site layout/relaunch. I don't know.

But what I do know is that this needs to be "in your face" when signing up. Or take a CPA deal - there you don't need to worry about figuring this out.

@colinsunderland please chill out and don't call people dicks. Especially when they are members of the forum. Thank you.

 

[colinsunderland]

But this formula NEEDS to be apparent - it ought to be included withe check box when you agree to their terms. The person I spoke with was pretty sure it was at some point listed on the site but had been removed for whatever reason - new site layout/relaunch. I don't know.

But what I do know is that this needs to be "in your face" when signing up. Or take a CPA deal - there you don't need to worry about figuring this out.

@colinsunderland please chill out and don't call people dicks. Especially when they are members of the forum. Thank you.

I am fairly certain the fee's have never been published on the site, they most certainly weren't when they first added them, and Videoslots at that time refused to even publicly say what they were (from memory, but it was in a thread over at AGD). Presumably they will be adding the information back to the site now that they know its missing?

Just for clarity, I didn't call him a dick, I said that is how he comes across. The whole interview was full of misdirection, misinformation and implying affiliates aren't good, yet he was an affiliate and (at that time) affiliates accounted for 30-35% of their new customers. Thats a pretty big chunk from a section of people he clearly doesn't value at all.

 

[Team.Videoslots]

Hi Everyone,

This discussion has been ongoing with partly the same people, on different forums, on the internet for the last 3 years. There is also already a thread about it here at CM created a couple of years ago.

We have tried over and over to explain what went down. This has not been accepted by some which is unfortunate but honestly, us repeating the same things over and over again doesn't change anything. There comes a time when you just have to put a fork in the discussion because nothing new is added. That time passed well over a year ago for us.

Our fees have been in our terms and conditions for several years back and still is. Admin fees were previously called operational fee, then we changed the name on it to admin fee per request from affiliates. We made an announcement in affiliate forums about this as well a couple of years ago.

Before June 2017 we didn’t have a good statistical function on our affiliate site. We, therefore, informed our affiliates via email, and via forums, that anyone that wanted to have full stats could email us instead. This information was also received by several of the posters in this thread.

We have for several years informed affiliates that if they are not happy with a revenue share agreement structured in the way that we offer, they can have a CPA deal instead.
Almost 2 years ago we launched a 100% transparent statistical function that is available for all affiliates to use.

@colinsunderland we have not removed any information from our site.

Br,
Team Videoslots

 

[colinsunderland]

@colinsunderland we have not removed any information from our site.

Br,
Team Videoslots

ok? I didn't say you had.
Whoever Bryan spoke to at Videoslots told him it had been removed according to his post, why would you (you as in Videoslots not you personally) tell him that if its not true?
While the fact there is a 25% admin fee listed now in the terms and conditions, that wasn't always listed, in May 2017 they said

4.3 Calculation and Payment
During the term of the agreement, we will pay you commission on a Revenue Share basis, based on Income generated by Your referred players and through the continued promotion of Videoslots.com products and services. Your Revenue Share is calculated from the casino’s earnings of Your referred players minus Our game license fee, casino bonuses, admin fees, jackpot fees, regulator taxes, bank fees and chargebacks.

they now say

4.6.1 During the term of the agreement, we will pay You commission on a Revenue Share basis, based on Income generated by Your referred players and through the continued promotion of Our products and services. Your Revenue Share is calculated from the casino’s earnings of Your referred players minus Our game provider fee, bonuses (incl. paid loyalty), jackpot fees, regulator taxes, bank fees, chargebacks and 25% admin fees.