- Joined
- Feb 14, 2007
- Location
- Cyberspace
So I received an email from Jonathan today - We have been back and forth and discussing the Videoslots loyalty program. I have done so in the past, I have been vocal that they offer bad and paltry rewards when players were on a bad run and made it no secret. For the month prior to this weekend, I had deposited $3,6k and had rewards totaling 3% of my total spend. This included my race winnings.
Jonathan decided to lump my Weekend booster earned in October (but credited the first Friday in November) in order to water down what the ACTUAL earnings for deposits made in November. Now the ONLY reason I was engaging this guy was the mere fact that Kenny had left 'VIP' and I thought we were on a new path with them. I was afforded 20 Free Spins for my troubles in engaging him but continued my discussion with him as he felt i had been WELL rewarded. No matter how I broke down deposits, withdrawals and actual rewards, he always insisted it was good value. This is what frustrated me most - not the fact that the rewards were limited, but the fact that they insisted that it was good.
I recall mentioning in one of the threads that it was a lost cause as some of the members here were keen on giving Videoslots a chance. Nevertheless, I continued speaking to Jonathan and he replied once every now and again trying to reassure me that the value I received for my deposits were very good. Cut a long story short - I told him that Videoslots did not appreciate long term players and prioritized feeding the free-rollers and I would just end up putting a deposit limit on to prevent me from wasting my time or simply excluding my self completely from Videoslots. I mentioned the reason for this was whenever we engaged in a conversation and I put the figures down, he skirted around the issue and brought up something irrelevant like 'You were well rewarded in October'... I thought, we were discussing Novembers figures - What on earth did October have to do with it??
Naturally, as with Kenny, i just told him not to bother to reply as we were beating a dead horse. That no matter how he spun it, it was BAD and he needn't justify the program with me. So i continued doing what I do, playing, trying to get a few videos for my channel. That was 5 days ago...
So as you know, I took the Bonanza challenge and was raped over the weekend by BTG. I didn't send an email to VS or ask for any rewards or complain about their program - It was a loss and that was the end of it. Had a bit of a rant about Bonanza, never bothered to even mention Videoslots. When I said it was the last time I'd speak to him, I meant it. I don't need to beg for 50 Free Spins when I already have my own money I can deposit.
Fast forward to today - 5 days AFTER my last discussion with Jonathan where I told him that I wouldn't bother him again. He, in his infinite wisdom decides to LOCK my account today because he feels that I might have a gambling problem. This Gambling Problem according to him stems from the fact that "When you get upset for a no to more free money or free spins from us, it is indicating to me that you might have exceeded your budget and need more to cover losses. " - So in all my time with Videoslots, they have probably comped me like $200 - No shit - We all know they hardly ever give out FREE MONEY. No more Free Money??? Goodness, I need to cover my losses
Well back at the ranch - I came on here and asked for Donations from various Casinomeister members so that I could do a 1000x bet Bonanza challenge. So clearly I exceeded my budget for the month so therefore I was chasing the 50 0.10c spins Videoslots give out to their loyal players. Because Videoslots KNOWS that I have a $200 a month budget to try to coax them out of those coveted Free Spins.
Honestly Guys, there are better ways to treat regular loyal players. If you don't agree with what they say, then so be it. Don't try and be nasty in a good way and exclaim that you were concerned for my well being and lock my account. The way this panned out is a complete INSULT. If you were SO interested in my well being, why didn't you do this 5 days ago? Why didn't you contact me 5 days ago with the suggestion to lock my account? And since you deem me to have a gambling problem and to have exceeded my budget (despite me dropping another 2k from donations) then surely, you would need to return the money I lost as you have not acted according to your Philosphy of caring about us Budget Beaters?
I appreciate the fact that you make it as if you are really concerned with responsible gambling - Maybe you are, but this is not the way to treat players. I call a spade a spade (and I may be a bit outspoken) and if you cannot take criticism, then you are in the wrong industry.
In all my time of playing at Videoslots, they never expressed concern. BUT that is ONLY if players don't want 'Free Money' - If they DO, then Houston, we have a problem - LOCK THEIR ACCOUNTS!
Sincerely disappointed with you Guys!
Nate
Jonathan decided to lump my Weekend booster earned in October (but credited the first Friday in November) in order to water down what the ACTUAL earnings for deposits made in November. Now the ONLY reason I was engaging this guy was the mere fact that Kenny had left 'VIP' and I thought we were on a new path with them. I was afforded 20 Free Spins for my troubles in engaging him but continued my discussion with him as he felt i had been WELL rewarded. No matter how I broke down deposits, withdrawals and actual rewards, he always insisted it was good value. This is what frustrated me most - not the fact that the rewards were limited, but the fact that they insisted that it was good.
I recall mentioning in one of the threads that it was a lost cause as some of the members here were keen on giving Videoslots a chance. Nevertheless, I continued speaking to Jonathan and he replied once every now and again trying to reassure me that the value I received for my deposits were very good. Cut a long story short - I told him that Videoslots did not appreciate long term players and prioritized feeding the free-rollers and I would just end up putting a deposit limit on to prevent me from wasting my time or simply excluding my self completely from Videoslots. I mentioned the reason for this was whenever we engaged in a conversation and I put the figures down, he skirted around the issue and brought up something irrelevant like 'You were well rewarded in October'... I thought, we were discussing Novembers figures - What on earth did October have to do with it??
Naturally, as with Kenny, i just told him not to bother to reply as we were beating a dead horse. That no matter how he spun it, it was BAD and he needn't justify the program with me. So i continued doing what I do, playing, trying to get a few videos for my channel. That was 5 days ago...
So as you know, I took the Bonanza challenge and was raped over the weekend by BTG. I didn't send an email to VS or ask for any rewards or complain about their program - It was a loss and that was the end of it. Had a bit of a rant about Bonanza, never bothered to even mention Videoslots. When I said it was the last time I'd speak to him, I meant it. I don't need to beg for 50 Free Spins when I already have my own money I can deposit.
Fast forward to today - 5 days AFTER my last discussion with Jonathan where I told him that I wouldn't bother him again. He, in his infinite wisdom decides to LOCK my account today because he feels that I might have a gambling problem. This Gambling Problem according to him stems from the fact that "When you get upset for a no to more free money or free spins from us, it is indicating to me that you might have exceeded your budget and need more to cover losses. " - So in all my time with Videoslots, they have probably comped me like $200 - No shit - We all know they hardly ever give out FREE MONEY. No more Free Money??? Goodness, I need to cover my losses
Well back at the ranch - I came on here and asked for Donations from various Casinomeister members so that I could do a 1000x bet Bonanza challenge. So clearly I exceeded my budget for the month so therefore I was chasing the 50 0.10c spins Videoslots give out to their loyal players. Because Videoslots KNOWS that I have a $200 a month budget to try to coax them out of those coveted Free Spins.
Honestly Guys, there are better ways to treat regular loyal players. If you don't agree with what they say, then so be it. Don't try and be nasty in a good way and exclaim that you were concerned for my well being and lock my account. The way this panned out is a complete INSULT. If you were SO interested in my well being, why didn't you do this 5 days ago? Why didn't you contact me 5 days ago with the suggestion to lock my account? And since you deem me to have a gambling problem and to have exceeded my budget (despite me dropping another 2k from donations) then surely, you would need to return the money I lost as you have not acted according to your Philosphy of caring about us Budget Beaters?
I appreciate the fact that you make it as if you are really concerned with responsible gambling - Maybe you are, but this is not the way to treat players. I call a spade a spade (and I may be a bit outspoken) and if you cannot take criticism, then you are in the wrong industry.
In all my time of playing at Videoslots, they never expressed concern. BUT that is ONLY if players don't want 'Free Money' - If they DO, then Houston, we have a problem - LOCK THEIR ACCOUNTS!
Sincerely disappointed with you Guys!
Nate