Videoslots im disillusioned

[danchop]

7 odd years and over a quarter mill deposited and you uphold my account based on a one off third party deposit that got nowhere over 2 months ago???

 

[danchop]

They want me to verify a card i deposited 45 Euro into my account over 2 months ago which was played with an nothing won. Two months later I finally do a withdrawal to be asked verification on this deposit???
Why now? What's it got to do with my account now? Why wasn't it asked on deposit?
I'm robbed of trying to withdraw legitimate winnings because of a rule designed to safecard me????

 

[danchop]

As soon as I suggest I ask on this forum I get bloked

 

[PMKFRUITPRO]

Depositing with anybody else’s card other than one registered to you is a big no no in the casino world I’m afraid. Regardless of if you win or lose.

 

[danchop]

Why isn't this dealt with at the time of doing so? Why isn't a the window to deposit stopped with a prompt at the time?this is months down the track and in now way related to deposits in which I'm wanting to withdraw
The friend whose card was used wants to help but because of time past by is now in a different country and does not have that card?

 

[danchop]

I've got now an account with a couple of thousand dollars in it which is absolutely useless to me
This after soo many years as a customer?
If it's a complete no no, why is the deposit allowed to be made without verifying first?
The rule and how it has been applied to me is whack out of hand

 

[danchop]

Do I have any avenues available to lodge a complaint, appeal, help or what have you? Anywhere?
Or put it down to experience and online casinos being governed by laws of the wild west?

 

[Team.Videoslots]

Hi @danchop,

Thanks for notifying us. I have reached out to you via email.

Have a nice day ahead.

Kind regards,
Team Videoslots

 

[CasinoNinja]

You should not have used your friends card, the best outcome imo is either that you will get funds related to your own deposits (the very best outcome), alternatively deposits refunded and account closed.

They might need to ID your friend too, to get a confirmation that it was ok to deposit from him and nothing criminal happened (like using his card without permission).

But this is just speculation from my side, they are usually helpful so should be able to tell you what you can do.

 

[thr0b]

The casino won't have known that you were using somebody else's card. If you put in the CV2 code, and the bank accepted the transaction, that's realistically all the merchant will have known. Some banks will ask for a password or other authority (e.g. Mastercard Securecode, or verifying the transaction in the bank app) - if that happened as well, nothing will have been flagged up to Videoslots at the time.

Can vary from bank to bank and merchant to merchant, but this is why using someone else's card is a big no-no.

Surprisingly, their terms don't seem to explicitly ban third-party cards, only that you warrant you're authorised to use them. But this is the term that means they can refuse to pay out until they're satisfied you were authorised:

3.5. Videoslots may request documents to verify the identity and/or authorisation to use a specific card and/or other facts provided by the Player before expediting deposits and/or withdrawals. This may cause slight delays.

(It might say more elsewhere, but I've not read the whole document.)

 

[Gaz237]

You should not have used your friends card, the best outcome imo is either that you will get funds related to your own deposits (the very best outcome), alternatively deposits refunded and account closed.

They might need to ID your friend too, to get a confirmation that it was ok to deposit from him and nothing criminal happened (like using his card without permission).

But this is just speculation from my side, they are usually helpful so should be able to tell you what you can do.

Not only has he deposited using someone elses card.

He has admitted on chat, that he let his friend use his account to play on..

Yet seems to be blaming VS

Then caps it off with threatening them with taking his complaint to Casinomeister.

 

[mack341]

What are the realistic threats here, a single deposit of 45 euros to me could be a friend visiting and using their card, and if there is no other pattern of concern with the customer's account should the casino refuse a withdrawal linked to his own verified card...could the casino contact the bank regarding that 45 euro deposit and enquire if there has been any fraudulent behaviour linked to the card, or do that through the visa/mastercard etc...merchant system?

Does seem a bit of an inadequate system of protection or fraud detection if historical things only get noticed or flagged when a new withdrawal request is made, a couple of days yes but two months? what if the OP had never went on to play again...

[edit: If the OP doesn't respond to VS in the way they require now, surely if genuinely concerned they will have to make official enquiries regarding the card's use, with or without the OP'S help they have to clear it up?]

 

[mack341]

The casino won't have known that you were using somebody else's card. If you put in the CV2 code, and the bank accepted the transaction, that's realistically all the merchant will have known. Some banks will ask for a password or other authority (e.g. Mastercard Securecode, or verifying the transaction in the bank app) - if that happened as well, nothing will have been flagged up to Videoslots at the time.

Can vary from bank to bank and merchant to merchant, but this is why using someone else's card is a big no-no.

Surprisingly, their terms don't seem to explicitly ban third-party cards, only that you warrant you're authorised to use them. But this is the term that means they can refuse to pay out until they're satisfied you were authorised:

3.5. Videoslots may request documents to verify the identity and/or authorisation to use a specific card and/or other facts provided by the Player before expediting deposits and/or withdrawals. This may cause slight delays.

(It might say more elsewhere, but I've not read the whole document.)

If you use/add a new card to your VS account in order to make a deposit, do you not have to fill in all the details from the card: account in the name of, A/C number, sort code and security pin?

I would have thought once that name doesn't match your verified name [with the casino] an automatic detection would pick up that these names don't match?

 

[pinnit2014]

If you use/add a new card to your VS account in order to make a deposit, do you not have to fill in all the details from the card: account in the name of, A/C number, sort code and security pin?

I would have thought once that name doesn't match your verified name [with the casino] an automatic detection would pick up that these names don't match?

This is always something that's confused me - eg i can use Mrs P's card on amazon/probably casino's as well but there's been a few sites where i've been a miserable git and didn't want to pay for something and she's went just use my card (hehe - pleading poverty works) where i got a message saying card holder and a/c holder (or something like that) must match - only been a few mind you (think one was a fee )

You have bank/sort code look ups now to verify to the account holder (if you are making a faster payment) so why not debit cards?

 

[thr0b]

Not every merchant checks the cardholder name. Sometimes it's just there because...it is.

There are other risks to be concerned about as well; you could have used a third party card to "test" it - transaction goes through successfully. Great. Now off to the cash machine or Asda to do a bunch of shopping with cash back. Now you've got clean funds to be paid into your bank account.

Note: not suggesting the leaseholder has done this at all, just that with risk, there's a lot to consider - it's rarely black and white.

 

[danchop]

I think they have deactivated the third party card I let be used, thank you.
I said to her at the time that I didn't think you could use someone else's card, I unfortunately said try it and if it goes through it must be ok, and it did go through but with no wins.
I'm not doing that again, it stressed me out more than anything

 

[sufferinsilence]

So it's resolved?

 

[danchop]

So it's resolved?

Yes