Videoslots Deposits via Instadebit NOT Appearing in Casino Account

blakjak

Newbie member
PABnononaccred
Joined
Jan 29, 2007
Location
Canada
I'd like to post a warning for anyone using Instadebit to deposit at Videoslots. About 6 weeks ago, I made a deposit using Instadebit at Videoslots. The funds were successfully transferred to Videoslots but they never appeared in my casino account. I contacted Instadebit and they confirmed that the funds were indeed transferred. I contacted Videoslots Customer Service through chat and they said they would forward the issue to their Payments dept. I heard nothing from them for 2 weeks and my inquiries were basically ignored. I contacted the Videoslots rep here, and literally within minutes, the funds were in my casino account. Thanks for that.

Today I figured I'd try Videoslots again (yeah, I know) and guess what...same damn problem again. Instadebit confirmed that the funds were transferred, and Videoslots chat told me they would send the issue to their Payments dept. I'm hoping the Videoslots rep can fix this for me again as I know it will take weeks to rectify if he does not.

I've been playing at other casinos depositing via Instadebit and have had zero problems, so I am 100% positive that this is a Videoslots issue. Anyone else looking to deposit there using Instadebit should maybe think twice for now.
 
Last edited:

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
I'd like to post a warning for anyone using Instadebit to deposit at Videoslots. About 6 weeks ago, I made a deposit using Instadebit at Videoslots. The funds were successfully transferred to Videoslots but they never appeared in my casino account. I contacted Instadebit and they confirmed that the funds were indeed transferred. I contacted Videoslots Customer Service through chat and they said they would forward the issue to their Payments dept. I heard nothing from them for 2 weeks and my inquiries were basically ignored. I contacted the Videoslots rep here, and literally within minutes, the funds were in my casino account. Thanks for that.

Today I figured I'd try Videoslots again (yeah, I know) and guess what...same damn problem again. Instadebit confirmed that the funds were transferred, and Videoslots chat told me they would send the issue to their Payments dept. I'm hoping the Videoslots rep can fix this for me again as I know it will take weeks to rectify if he does not.

I've been playing at other casinos depositing via Instadebit and have had zero problems, so I am 100% positive that this is a Videoslots issue. Anyone else looking to deposit there using Instadebit should maybe think twice for now.
Hi @blakjak

I'm truly sorry for the issues you have experienced but we are doing our utmost best to fix them!

I have just replied your private message about this.

Kind regards,
Team Videoslots
 

slotmaster

Paleo Meister (means really, really old)
PABinit
Joined
Apr 2, 2011
Location
Ontario
ummmm how are you even connecting to videoslots let alone playing on there from your location?
 

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