Videoslots denied that I deposited

Pragma888

Newbie member
Joined
Nov 14, 2020
Location
Hungary
I deposited money and they received it but they denied that I deposited ever.
The customer support don't help me only flattering me and do nothing about it.
I do not recommend anybody to deposit here because your money will disappear and they will deny everything.
The worst casino site ever!! Stay away from them!!
 

ritae

Full Member
Joined
Mar 2, 2016
Location
uk
Which method of deposit did you use, and how long ago was it?

I play at VideoSlots and their sister site nearly every day and never had any issues and find their support very good.
 

Pragma888

Newbie member
Joined
Nov 14, 2020
Location
Hungary
Which method of deposit did you use, and how long ago was it?

I play at VideoSlots and their sister site nearly every day and never had any issues and find their support very good.
Via Neteller ,3 days ago Neteller confirmed that they sent the money to videoslots
 

merlinslair

Full Member
Joined
Jul 25, 2014
Location
United Kingdom
Very odd I've played at videoslots for many years and never once had any issues withdrawals are very fast within an hour deposits always go in straight away
If you have your deposit showing as you would bank statement ect then send them that and see what happens
But as for videoslots themselves being iffy I am.struggling to find anything people.like that bandit I am.sure wouldn't have spent my guess millions with them if they where iffy
This is clearly something very out of the blue
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
If you deposited at Videoslots and it never showed up then you will get it it will not be stole.

Contact the rep here @Team.Videoslots . I am guessing you have proof and a screenshot from neteller account showing the deposit.

Videoslots does at times have problems with deposits. While back it took them couple weeks to credit money from neteller to account for several people but you will get it.
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
I deposited money and they received it but they denied that I deposited ever.
The customer support don't help me only flattering me and do nothing about it.
I do not recommend anybody to deposit here because your money will disappear and they will deny everything.
The worst casino site ever!! Stay away from them!!
Hey there!

We are sorry to hear about the issues you are having with your deposit.

Would you mind sending an email to [email protected] so that we can look into this for you?

Kind regards,
Team Videoslots
 

Pragma888

Newbie member
Joined
Nov 14, 2020
Location
Hungary
If you deposited at Videoslots and it never showed up then you will get it it will not be stole.

Contact the rep here @Team.Videoslots . I am guessing you have proof and a screenshot from neteller account showing the deposit.

Videoslots does at times have problems with deposits. While back it took them couple weeks to credit money from neteller to account for several people but you will get it.
I sent them every proof , Neteller statement, neteller deposit email, screenshot about deposit, everything but they did nothing so far.
I hope I get back my money but everything is possible. I dont trust completely in this site.
Thank you for your help!
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
I sent them every proof , Neteller statement, neteller deposit email, screenshot about deposit, everything but they did nothing so far.
I hope I get back my money but everything is possible. I dont trust completely in this site.
Thank you for your help!
Hi again,

I can not find your profile from your forum username, so if you could email [email protected] specifically with your account information that way we can double-check the status of your missing deposit :)

Kind regards,
Team Videoslots
 

TimArmstrong

Full Member
Joined
Dec 27, 2015
Location
Earth
I would try and speak with Neteller. I've deposited somewhere in the past with Neteller and the problem was with them. Never used again even though they refunded me.
 

Pragma888

Newbie member
Joined
Nov 14, 2020
Location
Hungary
I asked Neteller and they said this:
"NETELLER has successfully processed your transaction. If the money you transferred is still not credited to your account on the merchant website, we recommend that you contact the merchant directly for more details on the status of your payment.

The merchant's contact details are shown on their official website. To help them locate the received payment more easily, please give them the following NETELLER transaction reference:
We hope you find this information useful.

It is funny that videoslots waiting Neteller's answer about this case and still nothing happened.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
I asked Neteller and they said this:
"NETELLER has successfully processed your transaction. If the money you transferred is still not credited to your account on the merchant website, we recommend that you contact the merchant directly for more details on the status of your payment.

The merchant's contact details are shown on their official website. To help them locate the received payment more easily, please give them the following NETELLER transaction reference:
We hope you find this information useful.

It is funny that videoslots waiting Neteller's answer about this case and still nothing happened.
Did you mail videoslots your info as they askes for ?
Has happend to me 3 times at VS with a Neteller deposit first couple of times took minutes for them to add it manually, 3rd time few days so im sure you will have it soon 🙂
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
I don't there much now but a handful of times when I was a regular play I had deposits that did not get credited and they also denied I made a deposit so of course I had to do all the work to prove it. Sometimes money was credited back to my payment option sometimes the deposit would just show up hrs to days later.
It does happen. Not sure if customer service improved but anytime it happen to me they were not professional always made me feel if I was making it up or something.
 

Pragma888

Newbie member
Joined
Nov 14, 2020
Location
Hungary
I sent every proof. Still waiting for 5 days already but my balance is still zero.
I don't think I'll play here again. They should have solved this situation within 3 days max! See the proof and credit the amount manually or something I don't care how solve this as they are a gambling service company or something. As I see above it was not the first missing deposit.
Fortunately it was a small amount.
Customer service the worst here , mainly live chat , they dont understand what I'm saying and act like a fool.
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @Pragma888,

I've located your account from the e-mail you sent us, and can see that our payments team is working on the case with the payment provider, and that there should be a resolution in the case soon.

I can't share any details here on the forums, but you will hear from us via the e-mail very soon when there are any news in the case.

Many apologizes for the issues.

Kind regards.
Team Videoslots.
 

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