Videoslots demanding notarized translation of utility bill

[LinkinFart]

I´m afraid not

You keep repeating your principles here over and over again and ignore the advice of the membership here. Besides it´s no wonder that you have a hard time getting your account verified if you act the same way as here with any casino customer service. Just a waste of time..

Good Luck!

No, you are the one that keeps repeating yourself. Telling me that I should do what you and others are telling me all along.

I moved on even before I opened a thread, not only that. Here is the first sentence of the opening post in case You missed it, remember this is 1. sentence: 'One curiosity which will deter me from playing at this place ever again.'

With your responses ignoring everything thats been written in this thread that might put bad light on Videoslots and not only that. This thread has not been about me getting verified, EVER. This was about ACCREDITED CASINO behaving like those Playtech rogues demanding notarized copies of passports to be sent to Philippines. So, finally, move forward from me getting verified, please.

Because the OP deposited with VISA... and VS might argue that Skrill was not the method used to make the deposit.

@LinkinFart: if there is no withdrawal pending (as I understand) just leave this joint, close your account. Gambling is supposed to be fun and the verification process should be quick and effortless. If some players are obliged to provide bank statements in English or even references (i.e. a contact person) from a bank (unthinkable!), I'd say time to move on!

As stated, I already moved on.

With that out of the way, hopefully, here comes the question for everyone. My error is that I didnt asked this in OP, figured it will be normal for conversation to go that way, because I clearly stated I am not playing there ever again. For that part, its my mistake.

Should accredited casino ask for notarized translated copies of utility bills or as we seen providing telephone number to person in bank who can verify authenticity of bank statement? Also, remember that they asked me to send them bank statement showing transactions, not mentioning transactions with them explicitly, so that could have ended in me sending them photo of bank statement with all transactions visible.

In my opinion KYC should never demand those things. Transactions are confidential. Demanding notarized translations are way over there, in fact its complete BS, or as Dan Butler would say 'Its total BS'.

Again, please do not ask me why I didnt do this or that to get verified. Once they made that demand it was red light for me to even consider playing there.

 

[maxd]

Are You shilling for Videoslots?

Whatever your problem, issue, complaint or grumble might be there's been no justification for an accusation like that. You have a fairly long-standing habit of bitch-slapping anyone who doesn't immediately agree with everything you say and that will most certainly get you Admin/moderator attention you won't want, which of course you already know but you did it anyway.

As to your actual issue with VS I have a sneaking suspicion this warrants further looking into. Trying to raise a torch-and-pitchfork crowd over it is totally uncalled-for.

 

[LinkinFart]

Whatever your problem, issue, complaint or grumble might be there's been no justification for an accusation like that. You have a fairly long-standing habit of bitch-slapping anyone who doesn't immediately agree with everything you say and that will most certainly get you Admin/moderator attention you won't want, which of course you already know but you did it anyway.

As to your actual issue with VS I have a sneaking suspicion this warrants further looking into. Trying to raise a torch-and-pitchfork crowd over it is totally uncalled-for.

I know that posting rules have become more strict than they used to be. But because of a post from that member and his continuing posting where he is completely ignoring what has been written and in fact what I wrote in opening post, this entire thread turned from the question "Should accredited casino ask for translated and notarized utility bill?" into "Why havent you complied with their request to send either notarized translation of utility bill or notarized translation of bank statement showing my transactions?". I havent asked for help getting verified, not once, not even in thread title because I was told it is their way of doing KYC.

As for long history of "bitch-slapping anyone who doesnt immediately agree with everything I say". Please show me where I stood my ground firmly and that I was wrong. Those times where I persisted, almost exclusively related to other member refusing to accept what was evident to almost everyone except them. Since I know how I react and that I am human, even if I was at fault at some point, I can guarantee You that I have accepted being wrong and apologized and that I have done that immediately after I was presented with something that should have change my mind. My only fault is that I tend to persist in such cases trying to get such member to see fault in his reasoning, but thats how I am in my everyday life. Thats me, I can probably change that, but I see no point in doing so because I dont push reasoning just for the sake of the argument trying to put other side into giving up, but to get to the truth. I dont even start arguments at that level unless I am at least 90% certain I am right, and its not 99% because I can get into those while I am out drinking and have impaired judgment.

For issue between myself and VS, its your right to have suspicion but You asking that question shows how those posts have turned this thread into ME being at fault just for raising this question, when Casino Rep wrote that they practice this at daily basis and at least one other member has been asked to do the same thing, get utility bill translated and notarized. So, this is not my problem exclusively, its practice from VS and this is what this thread should have been about.

I am not trying to impose my will on others, but I do expect them when they post in thread, that they keep on topic and keep track of progress made in that thread. Maybe someone doesnt keep track all the time but I asked him before to read whats been said and his response was the same, again. When someone is only posting against me ignoring everything else that has been said, yes I do find that personal. Since "party" on the other side of the table is VS, I felt compelled to ask him if he was "rooting" for the other side on purpose because I have had no issues with him that would give me even a hint why is he posting what he was posting. If someone was labeled in this thread, it was me by him as "someone who must be hiding something just because I didnt comply with insane request from casino and that immediately I did something wrong".

I dont comply with every request from casino just because they are casino. That one time I was offered to send documents directly to LGA, was when I refused to provide casino with ID picture showing my signature, not being blanked out, over email because its unsecure and if someone happened to intercept that email I would open myself to serious identity theft because national ID is everything here and signature is last defense in proving that it was me who entered into contract with someone. They offered me to email LGA instead, which I obviously didnt comply with. Later they introduced a feature to upload directly through my account and I was happy to provide them with it.

Torch-and-pitchfork
I must ask You these question Maxd.
Why is this thread being labeled as such?
Isnt it over the top ask players to get utility bill translated and notarized?
Isnt it over the top too to ask player to send them bank statement which shows transactions and which should also be translated and notarized into English language?
Was it the wrong section I posted this thread in, if so please transfer this thread to related section?
Am I not allowed to bring such behavior from accredited casino into question here?
If I am not allowed to "present" this case in forum, what are my options to get accredited casino to change such policy, which BTW is not written anywhere in their T&C to begin with?

Because of the fact that this is not about me being singled out for any reason, instead it being their way of doing KYC verification procedure, I didnt think it was necessary that my "experience" gets treated as one time occurrence but if You think it can help to get them change this insane policy, I have nothing to hide. I will obey such request and it will be evident that I havent done anything that warranted their unusual request. If they werent using concealed caller ID I could have even shown you 2 calls that I mentioned, I still have them on my answered calls list.

 

[maxd]

I've been dealing with you on these forums for years. My experience is that you have an exceptionally high opinion of yourself and an exceptionally low opinion of everyone else. Invariably (IMO) your opinions are of the "casino is shit, burn them down!" nature, anyone who disagrees or fails to respond in a manner you find acceptable becomes the subject of your ridicule. I find this tedious, counter-productive and a waste of time. Whatever good there may be in the issue(s) you raise is lost in the aggressive, combative and abusive manner in which you conduct yourself. If you want evidence of this go back and look at our previous exchanges. I've got better things to do than show you, again and for no good purpose, that you have a bad attitude and a causitic forum personality.

I'll look into your case at VS out of respect to the forum membership.

 

[Azzurri]

The shill comment was unnecessary and inaccurate.

However, I agree with everything else you have said above.

IMO, this thread wasn't about VS's verification options, it was about a couple of shady verification options that no accredited site should be practicing, and again imo, you had every right to raise your concerns and open it up for discussion.

Speaking from experience, you'll find many here will choose to focus on what they want to, and happily derail a thread so it suits their argument, regardless of whether or not it is relevant to your original subject matter.

Unfortunately, there's little you can do about it, and any attempts to clarify yourself will only be used as fuel in the campaign against your argument.

Best bet is to apologize for the shill comment, and then be a good little boy and walk away from the discussion.

It may sound unfair, but I can assure you I've seen this played out before, and know how it ends.

With you taking a holiday.

Just some friendly advice, take it or leave it.

 

[Azzurri]

I've been dealing with you on these forums for years. My experience is that you have an exceptionally high opinion of yourself and an exceptionally low opinion of everyone else. Invariably (IMO) your opinions are of the "casino is shit, burn them down!" nature, anyone who disagrees or fails to respond in a manner you find acceptable becomes the subject of your ridicule. I find this tedious, counter-productive and a waste of time. Whatever good there may be in the issue(s) you raise is lost in the aggressive, combative and abusive manner in which you conduct yourself. If you want evidence of this go back and look at our previous exchanges. I've got better things to do than show you, again and for no good purpose, that you have a bad attitude and a causitic forum personality.

I'll look into your case at VS out of respect to the forum membership.

Sorry max, but two wrongs don't make a right.

Telling a member they are being inappropriate and rude, by being inappropriate and rude yourself, is not very becoming of you, regardless of your personal opinion of the person.

Poking an agitated bear in the eye just so you can shoot it, isn't a very honorable tactic.

But then again you're max, so do as you will.

OP, I suggest you don't bite back.

 

[maxd]

Best bet is to apologize for the shill comment, and then be a good little boy and walk away from the discussion.

It may sound unfair, but I can assure you I've seen this played out before, and know how it ends.

And I can assure you that LinkinFart's issues here long pre-date your sign-on to the forums. I recommend against making assumptions and sweeping generalizations, especially in a case where you don't know the applicable history.

As to LF's issues here in this specific thread I suggest something quite different: restate the problem(s) -- sans the the general call for rebellion against the casino -- and let's see what can be done. There's no reason to "walk away" unless a such a statement cannot, or will not, be made. And if that's the case then the problem is something else entirely.

Telling a member they are being inappropriate and rude, by being inappropriate and rude yourself, is not very becoming of you, regardless of your personal opinion of the person.

You think I was being rude, I think I was simply laying it out on the table. I'd rather tell the guy in plain terms what the problem is than give him the boot and leave everything to wispers and speculation. I guess we'll just have to agree to not seeing eye-to-eye on this.

 

[vinylweatherman]

Sorry for the confusion. I should have been more clear in my respons.

If we receive documents wich we can't understand we need a bank reference that can verify that the document sent is a true copy. This is of course a person at the bank that you have authorized to talk to us, and verify your information.

You can also verify your account by for example uploading a screenshot of your Skrill or Neteller account.

What's wrong with YOU getting it translated?

If a member of your staff is tasked with phoning the bank, they must be able to speak the language fluently, so they should also be able to READ the document and translate it for you.


Casinos seem to live in some kind of fantasy world where every other business and financial institution is set up to satisfy their needs. In this fantasy land of course it's a very simple matter of phoning the bank and discussing the players' account and information with them.

In the real world however, the bank won't even confirm nor deny that the player in question has an account there, let alone whether or not a document is legit. If the CASINO discloses to the bank that it's to do with gambling, then the CASINO has broken the law with regard to Data protection, and would also have caused harm to the player as their credit rating would be negatively impacted should the bank not already know about it.

Malta may well have this in their requirements, but Malta only rules over Malta, not the rest of the world.

This whole thing is a very long way from the original "scan and send in a copy of your ID document along with a proof of address such as a utility bill".

If English wasn't such a popular second language for many, casinos would struggle in many of their markets where English is not the main language. At present, they rely on players having sufficient grasp of English to read the terms and understand the promotions.

Just as casinos have their own lawyers, they should have their own outsourced translation services, so that when they get a document in a language they don't understand, they can get their own translation done quickly and without the player noticing any negative impact on the service.

The PLAYER in many cases can probably translate the document for the casino as they would have English as their second language in order to participate in the online world in general, much of which works in American English. If it's just a matter of not being able to see where the date or address is, have the player circle those parts of the document and write "address" and "date" next to it. This could be sent alongside the unblemished original.

The screenshot of Neteller or Skrill is also a little odd given that there has been a long standing policy of "we don't accept screenshots or online bills" within the industry, mainly because they are so easily doctored. I would have thought the same would apply to a screenshot of Neteller or Skrill, so neither would be a good enough substitute for a "proper document" scanned and emailed.

 

[Azzurri]

And I can assure you that LinkinFart's issues here long pre-date your sign-on to the forums. I recommend against making assumptions and sweeping generalizations, especially in a case where you don't know the applicable history.

As to LF's issues here in this specific thread I suggest something quite different: restate the problem(s) -- sans the the general call for rebellion against the casino -- and let's see what can be done. There's no reason to "walk away" unless a such a statement cannot, or will not, be made. And if that's the case then the problem is something else entirely.

I wasn't making any assumptions or sweeping generalizations, rather commenting on what I've been reading here in this thread.

Now I'll be a good little boy and walk away from this discussion, as I can see where it's headed.

Goodluck all.

 

[Harry_BKK]

After contacting Philip by email yesterday where i included again all the submitted documents (utility bill in Thai, passport copy) and now as well the screenie of my Neteller account i have just received a message that my account has been successfully verified. Thanks Philip

So the thread has done some good. I would not have tried again to get verified after i was asked for the notarized translation.

 

[LinkinFart]

I've been dealing with you on these forums for years. My experience is that you have an exceptionally high opinion of yourself and an exceptionally low opinion of everyone else. Invariably (IMO) your opinions are of the "casino is shit, burn them down!" nature, anyone who disagrees or fails to respond in a manner you find acceptable becomes the subject of your ridicule. I find this tedious, counter-productive and a waste of time. Whatever good there may be in the issue(s) you raise is lost in the aggressive, combative and abusive manner in which you conduct yourself. If you want evidence of this go back and look at our previous exchanges. I've got better things to do than show you, again and for no good purpose, that you have a bad attitude and a causitic forum personality.

I'll look into your case at VS out of respect to the forum membership.

Thank You. But looking into ME is wrong, do it its Your right but its wrong. If you think it can do any good as I said Ill comply. You have Casino Rep telling us this is their way of doing KYC procedure, so either Casino Rep made a mistake and falsely stated this or it is true and they are being excessive. I could even argue that Croatian language being official language in EU and them being licensed in EU, that they have to accept documents written in Croatian language, but that would have been excessive from my end.

Youre wrong about me, completely. Just because I dont lie down belly up doesnt mean I think of me being better than others. I dont have to search for my previous encounters either, I am so constant in way I respond to certain "triggers", to the point it can be used against me. Its simple counter force reaction. Am I argumentative, I am. How honest and fair argumentative discussion isnt good for everyone as a whole, is beyond me.

Now You are ignoring what has been written in the thread, here is a post from Casino Rep.

Hi LinkinFart,

Unfortunately our security team cannot verify documents in languages they cannot understand and therefore it's our policy to require these documents to be translated and verified by a notary so that we can contact the notary and make sure everything is in order. This is also a regulation issue and we need to follow the guidelines set by our regulators. Another way to do this is to send us a bank statement where you can block out balances and transactions. You can ask you bank to send this in English and if they cannot supply this document in English, please make sure to include contact details to a person which we can get in contact with at the bank.

Please send me a PM with your username so it will be easier for me to help you out.

To everyone else, we have no delay tacticts. Our goal is always to verify clients account as fast as possible. Usually this is completed within 20 mins. But sometimes we need to dig deeper to be compliant with AML and regulator rules.

We of course want to be as player friendly as we can, but we still need to be compliant.

// Philip‏

This single post should have shed more light than anythings I posted. One more time and one more person in conversation this is being presented into me hiding something, again. How do You see me react to that? Am I holding myself in higher regard because I am asking You, or anyone else for that matter, to act or talk about presented facts in this thread? Or in Your opinion I should just let anyone say whatever they want and let them keep repeating that, even if what they have to say was proven wrong long time ago?

If I just wanted to collect likes and thanks I would have made Facebook account and post selfies. I believe forums are meant to express opinions and arguments on matters which members find important and are related to forum content. This thread, all other threads I started and all posts I made were one of the two.

I dont want to go into OFFTOPIC about what I think of randomness and regulation of the same in online casinos because it is irrelevant to this topic. I do have my opinions and I do have knowledge of such things not only because in the meantime I have finally got myself a paper that states I am software developer and now I even have a paper to back everything up about what I said, but because I was dabbling with computer programing from time vinyl was used to store data. Since nothing was provable, I was stating those posts as my opinions and not facts, and threads on such topics could only be viewed as opinions. Since operators dont want to disclose those facts because they are their business secret, it will never be possible to prove or disprove anything what I said or what operators claim. I believe that conclusion was similar in all those threads, that in online gambling business TRUST is everything. It was also concluded that if someone feels something fishy is going on, only way of action is to go play somewhere else. I dont remember disputing that ever, I would like that not to be the case, but that is reality. Maybe Chinese firm introducing blockchain RNG will make a difference on the market, time will tell.

EDIT: True that I forgot to apologize for the shill comment. I was so caught up in explaining why I made that comment that it slipped my mind. Thanks for remainder.

I apologize for calling You a shill coxwell, it was out of line.

 

[vinylweatherman]

In fear of being banned/warned I have to ask You this.

Are You shilling for Videoslots?

You keep ignoring everything thats been said and confirmed in past posts that doesnt put VS in good perspective. If you posted without reading I suggest you do that. You are also trying to put blame on me with your only fact being that they rejected my utility bill twice and that this must immediately mean I did something wrong. Only thing wrong I did was to deposit at this place. Same bill that was rejected because it was out of date when I tried to verify my account after first deposit, was accepted at least twice before it became outdated. I was the one that told live support that I uploaded it just because I had it already on the file and that I tried to do it with out of convenience and that I am not surprised it got rejected.

Not only that, I have complied with every term stated in "Terms and Conditions", if you dont trust me read them. Even on document upload page it is not written anywhere that document have to be in English.

Go back and read post from VS rep and You can see that I would have to provide translated bank statement too and that is just pure nonsense to me.

Accepted at Videoslots or at other casinos?


The issue is not just about a small number of players, it's about other languages than English in general. If this document can't be understood because of the language, then ANY document in that language would end up having to be translated by the player. This affects entire countries, not just one or two players.

If it's such a simple matter to get around by providing an easily available alternative such as a screenshot of Neteller or Skrill, how come this information was not easy to find? If they can accept screenshots, then a screenshot of the bank statement should also work, assuming the player uses online banking.

If players are not considering this option, it's because we have learned that screenshots in general are not accepted, therefore it's not something we think of trying unless told specifically that it will be accepted.

A Neteller screenshot does not confirm a player's address either, so how can this be an acceptable alternative to the usual utility bill and bank statement. Lack of confirmation of address is another reason screenshots have not been generally acceptable to casinos as verification documents. On the plus side, pretty much anything with an address can be used, it's not just confined to utility bills and bank statements. Letters from the council, tax office, government, etc have all been used in the past as suitable proof of address.

I also wonder why it's such a big deal for the CASINO to generate a "proof of address" by writing to the player themselves, and then asking them to prove receipt of this letter as a means to verify their address. This would solve many of these problems where players are not the main bill payer, have everything online, live in a non English speaking country, etc.

A "video conference" call between casino and player should be considered seriously as the next advance in verification technology. It would take place after the player had sent in their basic documents, and the player would have these same documents to hand during the video call. This would be an alternative to notarised documents, pictures of players holding up their ID, etc. It would also make "gnoming" more difficult to hide from casinos. Sure, the ringleader can shove their friend in front of the camera, but I bet the friend won't know how "their" account was played on their behalf, something a genuine player WOULD know if it was recent.

 

[maxd]

I wasn't making any assumptions or sweeping generalizations ...

Please see your previous post:

... I've seen this played out before, and know how it ends. With you taking a holiday.

So yes, I'd say you were making generalizations and assumptions. Not sure what point you're trying to make but AFAIC there is still wiggle room here to continue this discussion. Your advice to the OP that he cut his losses and run seems to presume that either (a) a proper discussion of this is not possible or (b) the OP won't get a fair shake no matter what he says. Pretty negative assessments of the situation IYAM.

 

[Azzurri]

Please see your previous post:


So yes, I'd say you were making generalizations and assumptions. Not sure what point you're trying to make but AFAIC there is still wiggle room here to continue this discussion. Your advice to the OP that he cut his losses and run seems to presume that either (a) a proper discussion of this is not possible or (b) the OP won't get a fair shake no matter what he says. Pretty negative assessments of the situation IYAM.

Ok max.

 

[maxd]

How honest and fair argumentative discussion isnt good for everyone as a whole, is beyond me.

Of course honesty is (almost always) a good thing but generally speaking by the time a discussion has turned "argumentative" the ship is half sunk.

That said, if something can be done to improve an unfair or onerous process at an Accred casino then by all means such a thing should be done. So again I ask, please clearly state the problem, 25 words or less, and let's get back on topic here.

 

[LinkinFart]

Accepted at Videoslots or at other casinos?...

I also wonder why it's such a big deal for the CASINO to generate a "proof of address" by writing to the player themselves, and then asking them to prove receipt of this letter as a means to verify their address. This would solve many of these problems where players are not the main bill payer, have everything online, live in a non English speaking country, etc.

At other casinos.

As for casinos sending regular mail as Skrill does. Winamax poker has this type of procedure. They let you create account and play. They also inform you that in order to be eligible for withdrawal you will have to provide them with verification code they sent through regular mail. And sure it was, couple of days later letter arrived and verification completed successfully.

So again I ask, please clearly state the problem, 25 words or less, and let's get back on topic here

Of course, dont count those in 25 words.

Accredited casino, Videoslots.com, asks for translated and notarized copies to verify proof of address and more if needed. I couldnt put it in shorter version.

 

[bruinsdude]

Someone just said something that triggered a thought.

Imagine, in a perfect world, that a reputable outfit such as Casinomeister would approach the regulators to allow for a "One time" verification process that would give said player carte blanche verification at all of the accredited casinos with one ID #. No card required, but perhaps a small fee. Rules would have to be followed to the letter. The player can get verified once, according to the regulations that govern that player (country etc) ...properly.... and that verification could be used at any of the accredited casinos here. Only need to send in docs once, for many casinos that way. Heck this could even be a business venture for some ambitious entrepreneur out there. Only thing I can see being an issue is getting it through the red tape of the regulators, but once that hurdle is cleared, the sky is the limit.

I'm certain the players and casinos would be on board, and that there are enough folks with sufficient credibility to make it happen, question remains how much bickering there would be if $$ was involved. Everyone always wants a piece

Imagine the posts and problems people would not be having.

 

[maxd]

... Casinomeister would approach the regulators to allow for a "One time" verification process that would give said player carte blanche verification at all of the accredited casinos with one ID #.

Interesting thought. I think this has come up before, fwiw. Bryan would be able to comment in more and better detail on this but from what I've seen over the years the regulators are generally more of the "our way or the highway" attitude. In other words they're generally not well disposed toward taking advice from us on anything, certainly not on something as mission-critical as KYC.

Accredited casino, Videoslots.com, asks for translated and notarized copies to verify proof of address and more if needed.

Many casinos ask for notarized docs and they have every right to do so. What is your specific problem with this? Is it the translation request, that specifically?

 

[Philip]

Hi guys,

I want to make one thing clear, 99% of all documents uploaded to our site is approved with no further actions, we also approve a lot of foreign documents. A small part of the documents uploaded to our site our security team must either reject or in some cases ask them to be notarized like in the OPs case.

If OP don't want to notarize his document, he is welcome to upload a new utility bill, bank statement, government issued letter, neteller screenshot or skrill screenshot of his account. All documents would go through the same process and if we are able to verify it, there is no need to take any further actions like notarization. Currently the only document we requested to be notarized was the specific utility bill the OP uploaded as we had some concerns with it. We rarely ask for this, but yes in some cases we do.

Our high security level is due to the regulations we need to follow and also to protect ourselves and our customers from any payment frauds. The less fraud we have, the cheaper rates we get to process payments. This is one of the major reasons why we do not need to take out a fee on deposits for our customers as many other casinos do.

Regarding bank reference, we have so far never asked for it as we rarely need to reject any bank statements. After reading all the feedback from this thread, this is something we will never ask for as we understand your feedback regarding the privacy issues. Thank you for all the ongoing feedback we get from you guys, we really appreciate it!

//Philip

 

[Azzurri]

Hi guys,

I want to make one thing clear, 99% of all documents uploaded to our site is approved with no further actions, we also approve a lot of foreign documents. A small part of the documents uploaded to our site our security team must either reject or in some cases ask them to be notarized like in the OPs case.

If OP don't want to notarize his document, he is welcome to upload a new utility bill, bank statement, government issued letter, neteller screenshot or skrill screenshot of his account. All documents would go through the same process and if we are able to verify it, there is no need to take any further actions like notarization. Currently the only document we requested to be notarized was the specific utility bill the OP uploaded as we had some concerns with it. We rarely ask for this, but yes in some cases we do.

Our high security level is due to the regulations we need to follow and also to protect ourselves and our customers from any payment frauds. The less fraud we have, the cheaper rates we get to process payments. This is one of the major reasons why we do not need to take out a fee on deposits for our customers as many other casinos do.

Regarding bank reference, we have so far never asked for it as we rarely need to reject any bank statements. After reading all the feedback from this thread, this is something we will never ask for as we understand your feedback regarding the privacy issues. Thank you for all the ongoing feedback we get from you guys, we really appreciate it!

//Philip

Personally, I don't have a huge issue with a casino asking for notorized documents if it's on the grounds of a legitimate security concern regarding possible fraud. However, if identification has already been verified previously, and the casino then asks for notorized identification due to a withdrawal, I would have an issue with this, and view it as a delay tactic, or red flag that chances are I won't be getting paid.

My biggest concern in this thread was the mention of calling one's bank.

No casino has any right to contact any external source that is in a position of trust with that customer, even if they force a customer to grant them permission by holding a withdrawal to ransom. This includes banks, doctors, lawyers and accountants!

There has to be some level of trust granted to the player automatically, and imo, the absolute minimum is player/casino confidentiality.

I'm glad you have listened to the members here regarding this, and have looked to cease this practice.

On the subject of translations, if you accept players from predominantly non english speaking countries, then translating documents should be your responsibility period.

 

[Harry_BKK]

A Neteller screenshot does not confirm a player's address either, so how can this be an acceptable alternative to the usual utility bill and bank statement. Lack of confirmation of address is another reason screenshots have not been generally acceptable to casinos as verification documents. On the plus side, pretty much anything with an address can be used, it's not just confined to utility bills and bank statements. Letters from the council, tax office, government, etc have all been used in the past as suitable proof of address

It sure does. I have been using Neteller for so long that i can't even remember when i started using them, probably around 15 years now. I regularly transfer bigger withdrawals or part of them to my bank account. If your address and account number are not up-to-date and/or not correct the withdrawal to your bank won't go through.

Hence, my registered address with Neteller will always be the current one and in my view perfectly OK for KYC purposes. Especially, when you make your deposits at the casino with the same Neteller account.

One more word, regarding translations. I personally have a small company dealing in the SE-Asia/Australia Pacific region and always get things translated by online translation companies when needed. This is super-quick, usually 4-5 hours for a 1-3 page document and costs very little. At no point would i even dare to ask my customer to translate it before sending it to me. And i do have some really exciting languages to deal with, e.g. Vietnamese, Burmese, Tagalog, Thai, Malaysian to name a few. On top the documents are very often purchase orders for anything between 1K - 5Mio$ which i have to process and hand over to my suppliers in Europe. So not just a few bucks deposit at an online casino.

Hence, I expect a large casino group with thousands of international players to do the same and not expect the player to have a few address lines translated and notarized. It certainly is easy enough with all the online translation companies offering their services nowadays.

 

[Jasminebed]

Perhaps you could PM the Videoslots rep with the name of that company.

I can get things translated fairly cheaply, but a notarized translation requires a different level of certification, and therefore of cost. While it cost about $75 for my dad's death certificate, I had such things as hospital bills translated for $3 - $5 each, but this was for my info, not official purposes.

I do think sending a verification code by snail mail is an excellent means of verifying address. If the casino does not wish to delay the player from depositing, it can be an alternative method when the player has difficulty providing a satisfactory bill.

It sure does. I have been using Neteller for so long that i can't even remember when i started using them, probably around 15 years now. I regularly transfer bigger withdrawals or part of them to my bank account. If your address and account number are not up-to-date and/or not correct the withdrawal to your bank won't go through.

Hence, my registered address with Neteller will always be the current one and in my view perfectly OK for KYC purposes. Especially, when you make your deposits at the casino with the same Neteller account.

One more word, regarding translations. I personally have a small company dealing in the SE-Asia/Australia Pacific region and always get things translated by online translation companies when needed. This is super-quick, usually 4-5 hours for a 1-3 page document and costs very little. At no point would i even dare to ask my customer to translate it before sending it to me. And i do have some really exciting languages to deal with, e.g. Vietnamese, Burmese, Tagalog, Thai, Malaysian to name a few. On top the documents are very often purchase orders for anything between 1K - 5Mio$ which i have to process and hand over to my suppliers in Europe. So not just a few bucks deposit at an online casino.

Hence, I expect a large casino group with thousands of international players to do the same and not expect the player to have a few address lines translated and notarized. It certainly is easy enough with all the online translation companies offering their services nowadays.

 

[Harry_BKK]

Perhaps you could PM the Videoslots rep with the name of that company.

I can get things translated fairly cheaply, but a notarized translation requires a different level of certification, and therefore of cost. While it cost about $75 for my dad's death certificate, I had such things as hospital bills translated for $3 - $5 each, but this was for my info, not official purposes.

I do think sending a verification code by snail mail is an excellent means of verifying address. If the casino does not wish to delay the player from depositing, it can be an alternative method when the player has difficulty providing a satisfactory bill.

I don't know if they do notarized translations, but that is certainly not needed if the casino does it directly with the translation company. The player wouldn't be able to influence or tweak the translation, hence no notarization needed.

Finding one is very easy, google online translation services and you get tons of pages with companies. To refine the search enter the language as well and choose the one you want. Surely, a casino can do that. The companies i am using are all sitting in my area, so maybe something a casino doesn't want.

 

[maxd]

Just adding my 2¢ to this: I strongly suspect that if this had any chance of working the player would have to submit the documents themselves. I reckon any decent casino would pale at the Data Protection issues involved and refuse to go this route on their own.

 

[LinkinFart]

Nearly misunderstood your last post Max, I was watching at dark grey background for last 6 hours and few letters have gone missing in what I read that changed sentence entirely. I apologize for even thinking that and glad I noticed before posting.

Philip, I am PMing you my username, NOT BECAUSE I want my account verified, as I said you lost me as a customer once you put that request in front of me. Please tell me what I did to deserve special treatment like this.

As for your last post

Hi guys,
...
//Philip

This is what was offered to me.
09:35 Tami T: Well, you can upload a bank statement also which states the required details. In that case it is much easier to see that the document is under 3 months old, since the transaction on your bank account can't be in the future.

I am glad though that You, and you casino, realized that it is completely out of way to call at someones bank.

Perhaps you could PM the Videoslots rep with the name of that company.

I can get things translated fairly cheaply, but a notarized translation requires a different level of certification, and therefore of cost. While it cost about $75 for my dad's death certificate, I had such things as hospital bills translated for $3 - $5 each, but this was for my info, not official purposes.

I do think sending a verification code by snail mail is an excellent means of verifying address. If the casino does not wish to delay the player from depositing, it can be an alternative method when the player has difficulty providing a satisfactory bill.

Exactly this, I have one phone call away person that is certified to teach English in UK, but that persons translation is not valid since it is not notarized. I also have a clerk from my bank living next door to me so I could even get that phone call organized, but thankfully that is not the required anymore. They can have document translated at some cheap firm but that puts in question, as Max said, one other thing, Privacy. I believe its not that simple.

As for "snail mail" verification. Winamax lets you deposit and play once you send them national ID and that verification is quick, literally minutes. What they dont let you do, is complete a withdrawal. They will put it in being processed status, you cant reverse it, but until you provide them with code from the letter it is not completed.

Also, can someone please tell me which of the accredited casinos ask for notarized documents so I dont have to go through this all over again?