I'm just shocked as CM has never seen the likes of these stories before, where people were using other people's funds, accounts and toothbrushes yet somehow seem aghast that this could be deemed as 'slightly suspect'.
Simple fact remains that short of the incredible circumstance in which one finds themselves without so much as a simple bank account of their own, the alpha and omega of the fable is that the red-flagging occurred the moment instalments totalling thousands were paid in using 3rd-parties. At that point it shouldn't even matter if VS said it's 'ok', be it through some tenuous approval email or even a gold-plated certificate of approval.
If there ever was a point to renege on this supposed deposit approval, this'd be it, and they'd be well within their rights to. And if not just simply VS, one'd just as likely see the bank(s) raise a suspicion or two, given all the AML, not to mention RG guidelines they've rammed down people's throats in recent months.
Just the amounts deposited alone doesn't lean heavily towards a happy outcome of any winnings recompense, and their mistake's already been acknowledged. And that, as they say, is that
‘Slightly suspect’ when the person whose account was used for the deposit is someone with whom I share an address, joint account so am financially associated, and have a signed letter of consent incl. selfie with said letter. As to any concerns re money laundering, these could be put to rest.
Having fully read the T&C's which I did have a browse of upon signing up, and figured I must have missed something - I can't see anything that precludes the use of a third party bank account, unless I'm mistaken? Please could somebody show me what I'm missing if I in fact am.
I'm governed by UKGC terms and conditions,(Terms & Conditions for players registered in the UK).
The only terms I can find that would potentially apply are below - my comments in bold
1.12.6. depositing funds using a card which the account holder is not authorised to use.
Deposited funds were made payable by bank transfer via trustly not by card, and I did have the account holders consent so they were authorised as proven by the signed letter of consent with selfie
2.7. Withdrawals from a Player Account are made through payments addressed to the Player or transferred to a bank account held in the name of the Player, as advised to Videoslots by the Player. Videoslots reserves the right to perform enhanced due diligence where a change is requested.
The withdrawals I processed were to a bank account in my name, IE the name of the player
3.5. Videoslots may request documents to verify the identity and/or authorisation to use a specific card and/or other facts provided by the Player before expediting deposits and/or withdrawals. This may cause slight delays.
Again, deposited funds were made payable by bank transfer via trustly not by card, and I did have the account holders consent so they were authorised as proven by the signed letter of consent with selfie
I'm at a loss as to the animosity shown here, given that
a) The casino confirmed in chat that upon receipt of an approved by their verification team letter of consent signed by my son, my account would be unblocked.
b) I believe, though can't say for certainty that I expressed at this point in proceedings that I was happy for my account to be closed and the deposit simply refunded, which was refused
c) Once my account was unblocked, I attempted to withdraw the initial deposit, and this was refused due to the fact I hadn't wagered enough. IE they were happy for me to play with the funds that I had deposited via my sons bank account
I've requested subject access in order that I have the full history in terms of live chat, and system notes available throughout. I am fortunate to have both the time and resource to pursue this and fully intend to do so.
@Team.Videoslots I'm hoping you can help in advising which term(s) if any I am purported to have violated. I know I'm making assumptions here as to the cause of delay in withdrawal, and account closure, but your support staff are not exactly being transparent with me here.
