Videoslots delaying payment of £45455.29 withdrawal

D

Deleted member 62980

Guest
My guess is they may be withholding based on some of these clauses -



Not saying for definite. Just £45k really isn’t a lot to them, so if they’re not paying it, they’re fairly confident that they have a good reason not to. It might not be “the right” reason, but if they’ve found something in the terms, or something that concerns them, they won’t pay.
My son does not believe he has ever held a casino account with VS or group, and the withdrawals were attempted to an account in my name.

Both points moot.

I also understand the AML concerns raised earlier, in light of while I will say again that I didn’t expect immediate resolution as I understood things would take time. Contact however, would be the bare minimum to be expected.

The initial funds have been returned to the deposit method, so AML concerns are moot, and would’ve been proven moot upon investigation should communication have been open.

I understand I come across antagonistically, but surely you can appreciate that £45k might not be a lot to them but it’s certainly not inconsiderable to me.
 
Award winning Videoslots is reviewed by Casinomeister

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
VS wont give a damn about "potential" bad PR this is a clear threat the OP has made in the hopes that VS cave and pay to silence the OP.
It is the very last thing a company would do and especially as its now been aired in a public forum. You will see VS dig in even deeper. And if you do go lawyer route be prepared for it to cost much more than the amount you are claiming.

VS are on very strong ground here - sorry but this whole thing stinks. My guess is someone is potentially on gamstop - and found a way around it or so they thought or something similar.
Seen this kind of thing numerous times over the years here.

Be glad you got your deposits back. You wont see a penny of your "winnings" even if you do get on breakfast tv ... it will be yesterdays news within around 2 minutes.
 
D

Deleted member 62980

Guest
The main problems I can see with this are -

You deposited with your sons card.

Videoslots then told you not deposit with someone elses card.

You deposit again with the same card after losing the original deposit.

Had this win occured with the original deposit you may have had a case.
They told me my account was unblocked.

Upon raising a formal request through my account as standard, I was later presented an email confirming I had to play through the funds. This didn’t come from live chat, from the payments team.

I successfully deposited, raised a withdrawal after my win and after this was told that if I continued to deposit with third party payment methods I may have my account closed.

Again, all moot if nowhere in their terms and conditions does it say I am not allowed to deposit using third party methods, as saying it’s in breach of T&C’s and actually being in breach of T&C’s are two very different things
 

danofthewibble

Meister Member
Joined
Jan 2, 2018
Location
UK
The other thing of course is that you’ve deposited - as first deposits - enormous amounts of money. You will immediately have triggered all sorts of alerts - and it’s likely that whatever the chat folks have said, the higher-ups in the finance team have got involved and are making risk-based decisions.
 
D

Deleted member 62980

Guest
VS wont give a damn about "potential" bad PR this is a clear threat the OP has made in the hopes that VS cave and pay to silence the OP.
It is the very last thing a company would do and especially as its now been aired in a public forum. You will see VS dig in even deeper. And if you do go lawyer route be prepared for it to cost much more than the amount you are claiming.

VS are on very strong ground here - sorry but this whole thing stinks. My guess is someone is potentially on gamstop - and found a way around it or so they thought or something similar.
Seen this kind of thing numerous times over the years here.

Be glad you got your deposits back. You wont see a penny of your "winnings" even if you do get on breakfast tv ... it will be yesterdays news within around 2 minutes.
Should it cost more than the winnings, C’est La vie. They will be liable to pay these, as they have no legal standing when their terms and conditions don’t disallow what was done.

Need I stress more, both accounts are verified as in my name not my sons name, this is not in dispute. The casino account has at no point been shared, all transactions occurred from the one IP and device ID of my personal laptop and my son is not a problem gambler.

Next point?
 
D

Deleted member 62980

Guest
The other thing of course is that you’ve deposited - as first deposits - enormous amounts of money. You will immediately have triggered all sorts of alerts - and it’s likely that whatever the chat folks have said, the higher-ups in the finance team have got involved and are making risk-based decisions.
£4000 considered enormous amounts of money when they’ve seen that just one of my current accounts had a spend the same day (or very near to) as my £2000 deposits to their sister site mr vegas a transaction with harrods online for around £11k. With a current account balance of around £30k.

Any concerns to the value deposited can be put to rest, if they have not already.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Should it cost more than the winnings, C’est La vie. They will be liable to pay these, as they have no legal standing when their terms and conditions don’t disallow what was done.

Need I stress more, both accounts are verified as in my name not my sons name, this is not in dispute. The casino account has at no point been shared, all transactions occurred from the one IP and device ID of my personal laptop and my son is not a problem gambler.

Next point?
So if you are so sure of the legal outcome why bother posting here ? you should have just proceeded. Now all you have done is given VS full knowledge of what you are supposedly planning. Your trying to force the hand and using this forum as a way to try strong arm them into paying up.

You deposited funds using some else's bank account / card - does not matter if this is a family member or not. VS have you on this one. Good luck with the legal challenge - which i dont believe will happen anyway - but you will need luck lots of it. Me personally I think your whole story all of it is pure BS. And you trying to pull a fast one. IM sure if a PAB went forward the truth would come out.
 
Last edited by a moderator:
D

Deleted member 62980

Guest
So if you are so sure of the legal outcome why bother posting here ? you should have just proceeded. Now all you have done is given VS full knowledge of what you are supposedly planning. Your trying to force the hand and using this forum as a way to try strong arm them into paying up.

You deposited funds using some else's bank account / card - does not matter if this is a family member or not. VS have you on this one. Good luck with the legal challenge - which i dont believe will happen anyway - but you will need luck lots of it. Me personally I think your whole story all of it is pure BS. And you trying to pull a fast one. IM sure if a PAB went forward the truth would come out.
My intent had always been to resolve things without incurring any of us additional stress, nor expense.

Is this a forum of trolls, or has my health been forgotten?

Dealing with litigation is something that while engaging in what I am on a daily basis I’m struggling to compute the impact of but happily will should requirement present itself once all existing options are exhausted.

VS have me on what one? As I say, where in their T&C’s does it prevent the use of a third party payment method?
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
My intent had always been to resolve things without incurring any of us additional stress, nor expense.

Is this a forum of trolls, or has my health been forgotten?

Dealing with litigation is something that while engaging in what I am on a daily basis I’m struggling to compute the impact of but happily will should requirement present itself once all existing options are exhausted.

VS have me on what one? As I say, where in their T&C’s does it prevent the use of a third party payment method?
With all respect a persons health would not be taken into consideration in such a situation as this. That is a personal matter - and would never be part of any so called legal challenge. I have no idea what your situation is but I know I have heard similar storys many time before.
 
Last edited by a moderator:
D

Deleted member 62980

Guest
@Casinomeister this site is a shambles.

Proving no good for my mental health, so under UK GDPR regs, namely article 17 please accept this as a request under my right to be forgotten or more formally me making a request under my right to personal data erasure. As such all data held regarding me must be deleted, including but not limited to my account, and all posts raised on the forum by me made either directly or quoted within other comments.

Naturally all other comments are free to remain, but mention of my username nor any content posted by me is to remain on this forum.i say this as being a forum I doubt you will accept a request for the thread in its entirety to be deleted, but should this be possible then grand.

Will happily now upon action of this create an account to raise a PAB, solely for purpose of proving to site management that the manner in which I have been treated here by the public but also site staff now is deplorable, with a case that is based solely on its own merits.
 
Last edited by a moderator:

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
@Casinomeister this site is a shambles.

Proving no good for my mental health, so under UK GDPR regs, namely article 17 please accept this as a request under my right to be forgotten or more formally me making a request under my right to personal data erasure. As such all data held regarding me must be deleted, including but not limited to my account, and all posts raised on the forum by me made either directly or quoted within other comments.

Naturally all other comments are free to remain, but mention of my username nor any content posted by me is to remain on this forum.
No its not a shambles its a FORUM which means its open to public debate - you posted in an open forum and now want to censor replys that dont fit your agenda ? you can not expect to have it all your own way. Not everyone will agree with your story - I for one dont buy any of it and yes im entitled to my opinon. As for CM removing your posts that is of course up to CM himself.
 
Last edited by a moderator:
D

Deleted member 62980

Guest
No its not a shambles its a FORUM which means its open to public debate - you posted in an open forum and now want to censor replys that dont fit your agenda ? you can not expect to have it all your own way. Not everyone will agree with your story - I for one dont buy any of it and yes im entitled to my opinon. As for CM removing your posts thats up to him of course - remember you did read the T&C before you joined as a member here right ? just saying.
Should he choose not to, the ICO will be informed of his non compliance with GRPR and the intent will be there to take action on this ALSO to the fullest of my abilities, and that of my counsel.

Stay in your box.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Should he choose not to, the ICO will be informed of his non compliance with GRPR and the intent will be there to take action on this ALSO to the fullest of my abilities, and that of my counsel.

Stay in your box.

What you actually mean when saying "stay in your box" is for me to be silent ? or to agree with your very dubious story. If I was a gambling man - i would bet someone is self excluded and looking for a loophole ...
 
Last edited by a moderator:
D

Deleted member 62980

Guest
What you actually mean when saying "stay in your box" is for me to be silent ? or to agree with your very dubious story. If I was a gambling man - i would bet someone is self excluded and looking for a loophole ...
What I mean is for you to treat people with respect.

A loophole?

Genuine transactions + Genuine gambles + terms and conditions that don’t mention anything about what they’re stating is the cause for my winnings being confiscated?

Not so much a loophole, as a dubious industry big dog acting dubiously, and a site that benefits greatly from the presence of their stature and ‘accreditation’ is siding with them? Terrible surprise.
 
D

Deleted member 62980

Guest
Does the UK GDPR apply to a non UK business or organisation?
By my understanding, casinomeister is based in the eu? With that being the case, yes.


Should that not be the case, monitoring of data subjects within the UK/EU, and targeting data subjects within the UK/EU automatically makes a company subject to GDPR.
 
D

Deleted member 62980

Guest
Was the OP ever registered with Gamstop or SE from the said site ?
prior to it’s mention in this thread, I had no idea what Gamstop was - so no.

Also never self excluded. My first account with them, and first transactions. Same for my son
 

Lucky Loser

Senior Member
Joined
Jan 4, 2010
Location
Planet Earth
Wow. This dodgy story just gets better and better. Casinos are threatened with bad media and legal action every day from disgruntled gamblers but 99% amount to just hot air. Maybe you should do it and not just talk about it. Then come back and tell us how it went.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
This thread left me speechless. That gif up there about escalating quickly.. yeah sounds about right.

All I'll say is that, while this thread may be deleted, threatening the forum with legal action hours after you posted the initial request is ridiculous. I believe the time limit for data erasure is 30 days so we may see this thread yet for some time.

And there was no need for threats to begin with. I've had a thread deleted on this forum and my username changed by request, so I don't see why you couldn't have this deleted and your account closed. Just calm the fuck down and wait a moment.

And yes. This whole thread stinks. Badly.
 

CertaCas

Full Member
Joined
Mar 10, 2017
Location
A spinning globe
100% problem gambler making up stories after the fact. Regardless VS should have checks/mechanisms in place to make it impossible to fund your account with anything but registered methods in your own name. Failing that and allowing customer to play with those funds they have to pay up. Small print doesn’t count, this is customer protection.

Case closed 😉
 

interlog

Ueber Meister
webmeister
PABaccred
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
This escalated very quickly indeed. The more the OP is revealing the more suspicious it is looking. As has stated, if you do have £30k in your own account, why use your sons account to make the deposit? Doesn't make any sense at all.

Add to this that legal action will be from a non EU country in an EU country so the case will have to be heard in Malta you will have an expensive litigation process. I am not so sure if you can claim your own cost for such civil litigation. I know that previously, in the small claims Court in the UK, I couldn't claim my own expenses. All I could claim for in addition to the claim amount was interest.
 
Award winning Videoslots is reviewed by Casinomeister

Users who are viewing this thread

Top