Videoslots deactivated my account

[GoldenGhoul]

@Casinomeister first ban in my forum (Poland): 30.01.2019 (only one person)
Last ban: few hours ago

It's not at the same time

We have players from "poor" countries: Croatia, Poland, Moldovia etc. maybe this is a clue

Well, Polish players have often been removed from no deposit bonuses, then all bonuses, then whole casinos for quite some time now, it seems well known that there are a lot of bonus abusers in Poland So it might well be that they are steadily removing certain countries from their casino based on general, stereotypical behaviors.

Then again, a lot of people here seem to agree that players who have been removed must have done SOMETHING wrong, whereas I beg to disagree, if only based on my own case I admit I have been taking part in battles as much as I could, as well as took part in Big Win Pictures contests where i have been winning 25 euro bonus monthly for quite some time, buit I certainly never focused solely on promotions, I was just a frequent depositor that often fulfilled the requirements because it was my only go-to casino for years now.

 

[irish-ranger]

I’m sure this would remain your stance if your favourite casino booted you too...

Absolutely not my favourite casino (Virgin) booted me last year for a comment I made it chat it's not as if we don't have other platforms to play on.
As I said there's another side to the story here but since you can vouch for the OP it's all good.
I'm sure the OP will move in from this and find another favourite casino.

 

[anddi32]

Then again, a lot of people here seem to agree that players who have been removed must have done SOMETHING wrong, whereas I beg to disagree, if only based on my own case I admit I have been taking part in battles as much as I could, as well as took part in Big Win Pictures contests where i have been winning 25 euro bonus monthly for quite some time, buit I certainly never focused solely on promotions, I was just a frequent depositor that often fulfilled the requirements because it was my only go-to casino for years now.

I disagree with this. Biggest issue here is that we have nothing. Just speculation because VS won't tell anything for the question: why? So this situation creates all kind of theories. Maybe some of them are right, maybe not. Maybe we all are wrong and there is something totally else behind. I believe you haven't done anything wrong. This must to be something else when I look banned persons locations

 

[Jasminebed]

Bit of a derail, but do some of our long standing members when a formerly accredited casino group banned just one municipality in all of Canada? Not just from bonuses, but from all play? The exact opposite of a "poor" region too.

 

[gergotpwnd]

so, to show everyone that i do not do the freeroll abuse(meet the minimum req) as i was a regular player on videoslots here are screenshots of my deposits since 1 january 2019

 

[Casinomeister]

Bit of a derail, but do some of our long standing members when a formerly accredited casino group banned just one municipality in all of Canada? Not just from bonuses, but from all play? The exact opposite of a "poor" region too.

That was a loooong time ago. It could have been 32Red, but I'm not sure. I'd look it up, but it's beer o'clock at the mo'. ta ta.

 

[Jasminebed]

Issue Formerly accredited, lol.

PS, search Markham if anyone else is curious.

 

[homerbert]

What I can't get it's why you guys (banned) do not use PAB service? Seriously, why you decide to send complaint on MGA instead of PAB?

1) Videoslots have awards here, and it is pretty much VERY reputable casino here. They respect this place.

2) I know how Max dealing with complaints, and to be honest I have no doubts that explanation 'we banned because we can' will not satisfy him. And this is easiest, faster, and trusted way to get problem sorted. But instead...

Okay, you complained to MGA. It's your choice.

Btw, if someone do not know, basically from April 1 MGA will not be a place to send complaints. Each operator must sign accredited ADR (alternative dispute resolution) service to send complaints. And it is headache too tbh

If you forum member - PAB always will be better than any other source / authority.

 

[dionysus]

What I can't get it's why you guys (banned) do not use PAB service? Seriously, why you decide to send complaint on MGA instead of PAB?

1) Videoslots have awards here, and it is pretty much VERY reputable casino here. They respect this place.

2) I know how Max dealing with complaints, and to be honest I have no doubts that explanation 'we banned because we can' will not satisfy him. And this is easiest, faster, and trusted way to get problem sorted. But instead...

Okay, you complained to MGA. It's your choice.

Btw, if someone do not know, basically from April 1 MGA will not be a place to send complaints. Each operator must sign accredited ADR (alternative dispute resolution) service to send complaints. And it is headache too tbh

If you forum member - PAB always will be better than any other source / authority.

they can probably PAB and maxd can probably get an answer, but that doesnt mean max would come back and say heres why - maybe just a 'okeydoke, i checked it over, i see why, yup, acct closed'

remember, they dont even HAVE to give an explanation, so any to max would be a courtesy
and whether its it's something insidious or inocuous, we'd probably never get the details (us members) because it's someone else's acct and the players involved might not get the tip off it's the former vs latter

and let's be frank, they or we might all want answers - it doesnt mean we at least are entitled to them, or that they are going to get them

 

[homerbert]

they can probably PAB and maxd can probably get an answer, but that doesnt mean max would come back and say heres why - maybe just a 'okeydoke, i checked it over, i see why, yup, acct closed'

remember, they dont even HAVE to give an explanation, so any to max would be a courtesy
and whether its it's something insidious or inocuous, we'd probably never get the details (us members) because it's someone else's acct and the players involved might not get the tip off it's the former vs latter

and let's be frank, they or we might all want answers - it doesnt mean we at least are entitled to them, or that they are going to get them

I know it mate, but believe - with MGA it will be completely the same. But with MGA - we will need to trust customers (banned) , coz MGA will never post here. And with PAB - we will need to trust Max. And once again, if I will have a problem at any casino accredited here, first I'll contact rep, second I'll PAB if rep is not helpful. I do not think CM with doing PAB's for so many years somehow does not earned trust.

 

[Tirilej]

I know it mate, but believe - with MGA it will be completely the same. But with MGA - we will need to trust customers (banned) , coz MGA will never post here. And with PAB - we will need to trust Max. And once again, if I will have a problem at any casino accredited here, first I'll contact rep, second I'll PAB if rep is not helpful. I do not think CM with doing PAB's for so many years somehow does not earned trust.

The reason they went for MGA was because Videoslots told them to do that.
I adviced them to PAB and one of them did that but then went and did at the MGA too. Then the PAB have to wait.

But now those that didn't know that it's often easier to PAB will maybe do that if they ever need help in the future.

 

[homerbert]

The reason they went for MGA was because Videoslots told them to do that.
I adviced them to PAB and one of them did that but then went and did at the MGA too. Then the PAB have to wait.

But now those that didn't know that it's often easier to PAB will maybe do that if they ever need help in the future.

Yes, but without any reason Max thought, CM would support MGA decision I guess. And this 'closure' to PAB and trust to CM is a great sign for me to be honest. Like I've posted - If I was a user of CM and had a problem with accredited casino (I'm not mention their status here) - I would PAB, easily.
But everyone have his own path, GL to banned people at MGA. I know the outcome already. And I know outcome with PAB too, to be honest.

 

[Tirilej]

Yes, but without any reason Max thought, CM would support MGA decision I guess. And this 'closure' to PAB and trust to CM is a great sign for me to be honest. Like I've posted - If I was a user of CM and had a problem with accredited casino (I'm not mention their status here) - I would PAB, easily.
But everyone have his own path, GL to banned people at MGA. I know the outcome already. And I know outcome with PAB too, to be honest.

Now your language are confusing me I think

Max or CM doesn't care what MGA decide. They do their own thing.
...and we never know how CM will judge, but i trust that they are fair for both parts.

 

[homerbert]

Now your language are confusing me I think

Max or CM doesn't care what MGA decide. They do their own thing.
...and we never know how CM will judge, but i trust that they are fair for both parts.

Well, I believe any ADR (mediator) will follow official authority decision, otherwise it does not have any sense.

I'm pretty much sure both of us MUST discuss it next time we met in person. Seriously

I wish you awesome evening!

 

[Tirilej]

Well, I believe any ADR (mediator) will follow official authority decision, otherwise it does not have any sense.

I'm pretty much sure both of us MUST discuss it next time we met in person. Seriously

I wish you awesome evening!

I think you're wrong Of course they can't force the casino anyway but they can advice the casino on what to do, and that doesn't have to be the same

I guess we will find out tomorrow...

 

[homerbert]

I think you're wrong Of course they can't force the casino anyway but they can advice the casino on what to do, and that doesn't have to be the same

I guess we will find out tomorrow...

Like I've said I'll explain to you next time we will have a chance to speak person-to-person

 

[colinsunderland]

For what I think is the first time ever, I agree with @Mr Wild

I'm sure some innocents do get caught up in stuff like this (and wouldn't be surprised if the OP in this thread was one of those), however when a casino flatly refuses to discuss an account closure and says go to the MGA if you don't like it, theres usually a good reason for it. I also agree with casinos refusing to discuss it, discussing methods to defraud or advantage play at a casino does no one any good at all.

 

[Jasminebed]

Casinos are run and owned by people, regardless of what kind of legal status they have (i.e. a company is a person for the purpose of section 2.a.09, revised 1873)

Some people are incapable of backing down and admitting they are wrong. Even if backed into a corner, they will still maintain they are right. Even when they know they are wrong, or were mistaken, they think to admit so is a show of weakness.

Others will listen to arguments and give them another thought, or listen to trusted advisors, or consumer polls or whatever.
Changing a decision is not a sign of weakness, it is a sign of reasonableness. It is also not binding in every future instance.

"After a review of your deposits and playing patterns, we invite you to return, but you will no longer be eligle to play the freerolls. We reserve the right to revoke your account at anytime, and pay any outstanding balances".

"I am sure you understand that business have overheads. There is actually quite a large fee (e10) to wire money to your account. Therefore, you are limited to one free withdrawal per 30 days using that method. We encourage you to use XYZ Wallet instead."

There is one accredited casino here that are well known for being an absolute stickler for every rule, no exceptions, no free chips for bad streaks, or how high roller you are, or loyal player. They get a lot of criticism for that, and have lost a lot of players, not just those directly impacted. If we see that the Casino will never give any quarter, or reverse a decision unless forced to by a PAB, or even lose accreditation because they did not change a term or policy, or abide by a PAB, many of us will stop playing there, or play there extremely cautiously.

When you lose a player, you usually don't lose just that player. You lose their recommendations to other real life friends and acquantances, social media contacts, etc.

Also, you never know what low roller might become a high roller, at least for a while. Feel free to look at my account for just that scenario. You know who I am Videoslots. Some even know I am not really a purple hippo.

 

[SlotGrinder]

It seems obvious that they are excluding players who are using promos etc as a money making venture ? Mostly it is going to be "poorer" nations because 500 euro wagering at 96% rtp = 20 euros outlay and then play the battle weekend 48 hours straight you might make 200+ euros profit . Obv no casino is going to want those players as customers and tbh neither do we as players because it forces the casinos to be careful/tighter with their promos to avoid too much exploitation
I could get my friends to join up VS and make money by wagering and playing battles nonstop on the weekend but they wouldnt want to because living in the UK its just not rly worth the effort unless you're already someone who plays slots . You could earn more by working in McDs . But for some countries with lower wages and living costs it's obv much more viable

 

[Casinomeister]

I think you're wrong Of course they can't force the casino anyway but they can advice the casino on what to do, and that doesn't have to be the same

I guess we will find out tomorrow...

Just to chime in - obviously a licensing entity should have more power over a casino than we do. The difference between a PAB and a licensing jurisdiction (like the MGA) is that we can act on what we have from our perspective. Just because a casino abides by a license agreement does not necessarily mean it will agree with either our standards or expectations. There are plenty of licensed casinos in our rogue pit.

 

[Tirilej]

Just to chime in - obviously a licensing entity should have more power over a casino than we do. The difference between a PAB and a licensing jurisdiction (like the MGA) is that we can act on what we have from our perspective. Just because a casino abides by a license agreement does not necessarily mean it will agree with either our standards or expectations. There are plenty of licensed casinos in our rogue pit.

Thanks, that sounded as I wanted it to sound

 

[Casinomeister]

Thanks, that sounded as I wanted it to sound

I'm feeling scrutinized.

 

[bebo67]

No one apart from VS knows why these players have been banned but if its for alleged bonus abuse for on battles its a pretty poor show.
God knows how much time you would have to spend to make a worthwhile profit and you would need a will of iron not to dabble on the
slots in between now and then.We would all love a system of "beating" the casino but I really cant see battle profits as qualifying for that.
If the casinos offer any bonuses or incentives,they must expect players to attempt to profit from them and if they manage to do so
without breaking any t and c,s I dont see how it can be classed as bonus abuse.
If the casinos really think a player is taking the piss then surely the correct action is to bonus ban them (something I dont recall ever happenning at VS).
To close the account without explaination is a draconian measure and something that should be done as a last rather a first resort.
I may be way off the mark and something else may be behind the account closures but if players dont know why it puts us in a position where we have
to worry about winning too much or often from bonuses.Does not really make it a happy place to play.

See, this is the thing, Videoslots, doesn't give ot bonuses, and when they do, it's sticky ones. Keyboard issues, sorry for missing letters.

 

[Latina]

Hi Guys,

We would never close an account or block it from chatting because of the player mentioning that we have lowered the RTP.

Best regards,
Team Videoslots.

VS send players a warning email when they "misbehave" in chat and inform them of what they did wrong and the consequences of their actions if the issue persist BUT VS can't send email to the same players; lots of them around for many years; and warn them of the possibility of having their account closed due to whatever the issue is?

I am not talking here about illegal matters because they warrant the casino to act quickly but any other issue that is cause of concern and should be explained by the player. In my opinion that shows that VS respect the customer and the customer has the chance to understand the issue and act/explain accordingly

Closing customers accounts without explanation is not good customer service in my opinion the same way as changing all the freerolls in the site without a note in the News page to let us know what the " " is going on and how it is meant to work.

Customer retention? satisfaction? these posts been shared and discussed around in other forums/chat rooms? competition out there?

Not worried? watch and see what is going to happen then!

Good Luck!

 

[thr0b]

It’s not good customer service, but they’ve decided they don’t want those customers.