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Videoslots Cash Back Offer Overrated?

Discussion in 'Online Casinos' started by Azzurri, Jun 6, 2014.

    Jun 6, 2014
  1. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    First off, let me state that the point of this thread is not to discredit Videoslots or complain about their service in anyway, but more to start a debate as to whether their much advertised offer is actually beneficial when compared to other casinos who regularly offer comps after losing sessions.

    I was originally a big supporter of VS when they first started their BOF, and initially thought the cash back offer was a good one. In the first month I played there I deposited approximately $5,000, and received a huge cash back figure of approx. $470. Sounds great on paper, but what must be taken into consideration was that on my very first deposit, I had built my balance up to $7,000, and then in my own stupidity, I lost it all. No arguments there, as I was accountable for the loss, however I'm sure that first session had much to do with that first monthly cash back figure I received.

    The following couple of months I continued to deposit quite regularly, however I could never replicate that first session, and loss most deposits very quickly one after another. Of course my cash back rewards also dwindled down, and without the exact figures in front of me, it was something along the lines of, 2nd month - $29, 3rd month - $12 etc.

    Now this wasn't a huge issue, as although I could never win more than my original deposit, Lucas was always on hand to grant a losers comp to have another try, and seeing as I was losing $200 deposit after $200 deposit, this was a nice gesture to keep me continuing to deposit despite my losing streak.

    Fast forward to present time, and it would seem that now VS has passed the BOF, Lucas is more reluctant to offer any comps, and prefers to direct players attention to the fact that there is cash back waiting in the wings. Of course Lucas and VS are well within their rights to do this, as comps are a goodwill gesture and not a necessity. Once I realized VS was no longer giving out comps, I decided to close my account, and stick with casinos that do, as I didn't feel I was getting much value from the cash back offer compared to the deposits I was making. As I was also losing my deposits very quickly, I also wasn't getting much value from the races due to minimal spins from those quick losses.

    Now fast forward to yesterday, and as I was having trouble depositing at my favourite site, I decided to try VS again, as I know they do AUD transactions, and I reopened my account and deposited $190. Predictably, I lost it all in a blink of an eye, with no features and no wins. Tough break, but nothing I'm not use to, case in point I had just lost $800 at Leo Vegas just prior.

    Now this is where my question as to whether VS's cash back offer is overrated comes into play. I thought my quick loss and the modest amount deposited, was worthy of asking Lucas for a comp, as I knew from my quick play time I wouldn't have much to expect from the promos they offer. Lucas' response was yet again 'no' to a comp, and again he politely told me that I could pleasantly look forward to my cash back, which would appear soon.

    Fast forward to today, and my cash back amount in waiting is a huge $3.50! Lucky me, lol.

    Now, there's no question in my mind, that if this was at Guts or Leo Vegas, and I had loss that amount that quickly, Ben or Olle would grant me a $35 - $50 comp (they've been known to credit me much more, like $90 from Olle recently) without a second thought. I still find VS's terms regarding the cash back very vague, as in there is no way for a customer to calculate it, and as it is a % of their daily profits, there is no way for us to check it's correctness. Basically it is a luck of the draw scenario, and we can only hope for prolonged play time, and a profitable day for them, to see any value from it.

    So, from my experience, my personal opinion is I have to say that I am no longer seduced by VS's 25% cash back claim. It's too hit and miss for me, and if you are on a losing streak like I have been, then you've obviously got no chance of getting any worthwhile compensation from it, regardless of the size of your deposits. If you're winning, then you can expect value, and a larger cash back portion, however, if you're winning, provided you cash out like a smart human being whilst your up (yes, personal jibe), then you hardly really need the compensation it provides. These are the key points imo, in determining it's true value as a much hyped promo, and obviously my pick is pro comps.

    Like I said, this is not to sledge VS, but I thought the cash back vs. comps debate is a worthy topic, and found it interesting, as many praise VS's promo. Yet on further reflection, I feel once the dust has settled, it stands out to me that the comps avenue is much more beneficial to players. It should also be noted that most of the promo's fans, are those who have had a winning session, hence they get a large piece if the cash back pie. I was also one of these early advocates for this reason, before realizing exactly how it works as a compensation measure.

    I'll close with this; I have never made a withdrawal at VS ever, and have amassed a total of approximately $650 in compensation from the cash back and races offer since joining in Feb 2014.

    I joined Guts at the same time, have made multiple withdrawals, and have amassed close to double that amount in comps.

    Amazingly, I most recently joined Leo Vegas last month, and have already amassed approximately $600 in comps.

    I have deposited almost equal amounts at Guts and VS, and a quarter of that amount at Leo Vegas.

    So what is your opinion? Overrated gimmick, or legitimate beneficial compensation for losing players? Interested to hear your thoughts. ;)



    **Special Note: I less regularly deposit smaller amounts at Bgo and Betat, yet am always offered a small comp after every losing deposit regardless of size. Credit where it's due.
     
    1 person likes this.
  2. Jun 6, 2014
  3. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I hope it was ok that I notified Lucas about this thread.

    Since it is about their casino I thought he should be able to say his thoughts too.

    I'll save mine for another day ;)
     
    3 people like this.
  4. Jun 6, 2014
  5. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I wouldn't expect a comp on a $190 loss regardless of how quick it was at any casino, unless maybe it was the 3rd or 4th losing deposit in a row same deposit size.

    Now is the cashback more like a compoint system that is automatically redeemed for you? If so any casino that I know that does comp points probably would not have generated $3.50 in points. For example if you lot $190 real quick on RTG you would be lucky to have $1.00 in comp points.
     
    2 people like this.
  6. Jun 6, 2014
  7. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Maybe its just me but you seem to close accounts and reopen them a lot. Personally I play at a casino because I like it and bonuses are not everything like for instance I used Ladbrokes for over 10 years when they were microgaming even tho I knew I could get better offers elsewhere but fact I liked them meant I stayed loyal. I know a lot of players always ask for comps but its just a thing ive never bothered with. If I deposit and lose then so be it ive never went onto chat asking for a comp as ive lost my money same as ive never went onto chat and said can I get a bonus its my birthday. If a casino gives me comps then fine its not something id chase tho I know many do. End of day I play casinos because I like the whole package not just what they offer in bonuses.
     
    5 people like this.
  8. Jun 6, 2014
  9. VS_Lucas

    VS_Lucas Former Rep for Videoslots - please contact <a href

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi Azzurri,

    Good evening. Here below find our cashback offer explained:

    You earn cashback every day, every week on all your bets in our Video Slots and Slots games. The cashback is paid to you every friday with one week delay. So if you play during week 40, the cashback is paid to you friday, week 41.

    You can follow your earnings in my account under "My Casino Cashback". The cashback statistic is updated once every day.

    How is the cashback calculated?

    We at Videoslots.com give back 25% of our daily profits to our players. This is awarded by percentage, the more you have bet during the day, the bigger piece of the pie you get.

    You may check out our casino cashback page here - > You must register/login in order to see the link.

    Kind Regards,
    Lucas
     
    1 person likes this.
  10. Jun 6, 2014
  11. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    I find it a waste of time. I haven't closed my account. but i just don't play there any more.
    I find the regular bonus offering from the other casinos much more attractive than a few pounds cashback, even if it is hard cash.

    Unless you manage to get a large amount, you're most likely to just play with it, rather than withdraw it. which is probably their hope

    Also there's no real 'accountability' you just get told 'this is your cashback amount' rather than you've won this amount of cashback because of x,y and z. So they could pay you what they want to really.

    At least with a match bonus, even with WR, you can get double your deposit or whatever, giving you a longer play time and more chance of hitting a decent win, rather than just a few percent of your deposit back
     
    2 people like this.
  12. Jun 6, 2014
  13. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Not sure why you would have to personally notify him, as I'm sure he would have noticed it, but no I don't mind.

    In saying that, with all due respect, I'm not really interested in Lucas' thoughts, as I stated their offer is what it is, and it's his prerogative whether to offer a comp or not.

    This isn't a me vs VS thread, so please don't turn it into that. I used VS as the example, as that's the site I've had my experience with, yet their are others who use this cash back method.

    The thread is more directed at whether these offers are overrated compared to sites that use a comp system. Of course Lucas is going to back his casinos promo, as I have the right to declare I lean towards the comp system.

    This is a player's forum where these things can be debated. Reps are present, but that doesn't mean we can't have such debates regarding their promotions. I haven't been disrespectful of Lucas or VS, only honestly stated my experience and his stance, which I accept.
     
    1 person likes this.
  14. Jun 6, 2014
  15. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Personally I would prefer cashback on your losses. The way it's set up now the lucky players (ones that get playtime) get the bigger piece of the pie and the poor sobs like me who get unlucky get less. I lost 200euro very fast on this casino last week and my cashback was 5.5 or something. I also won 6euro on the race. I can't help but feel a little cheated. Videoslots did nothing wrong it's just lady luck and MGS has been in a snit with me lately.

    I think it would be better if Videoslots offered a percentage of cashback on the individual players deposits. They could impose a modest WR on said cashback. Then the high earners would get lucky on the races. Right now the promos are set up for the winners and the losers are being left behind so to speak. This is just my opinion.:)
     
  16. Jun 6, 2014
  17. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    I respect opinion, but disagree. I personally never knew what a comp was until I found this site, but I think if you're a loyal customer who makes regular deposits and have a very quick losing experience, then you should be eligible for a comp to get some extended play time. It's up to the casino if they then grant it, but if I don't think I got my money's worth, then I'm going to ask the question.

    Again though, this threads not about what constitutes a comp. I've stated I play at sites that do give them regardless of deposit amount, and there's those that don't such as VS, as they feel their promos compensate in this regard. Hence my thread is to debate whether players agree this is a good comp system as opposed to the more traditional practices of free chips and the like. My example is just stating that from my experience, I feel I have got the better value for money from other sites that adopt the more traditional comps.

    If you don't ask for or accept comps, then that's also your prerogative, however many players do expect and accept them, do my thread is aimed more towards those players.

    Thanks for your thoughts.
     
  18. Jun 6, 2014
  19. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I can understand your point azzurri except you had closed your account a few months ago and only reopened it and made one deposit. So I don't really see why the casino would give out a comp to a player who had only made one losing deposit since they reopened their account. For a casino to do that they would have to give a comp on every losing deposit ebvery player makes which is hardly good business practice.
     
    1 person likes this.
  20. Jun 6, 2014
  21. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land

    I close accounts if I think the casino has been shady in any way, or if I think my loyalty isn't appreciated. I've also recently closed many so I could just focus on a few that I specifically liked and wanted to remain more loyal to. Your comment has nothing to do with the op, but I hope that clears that up for you. I chose to close my account at VS due to the reasons described, and I prefer to deposit where I get the most value for money. I respect your opinion that you don't care about this, but I'd say I'm the majority in terms of being a regular consumer who spends his money at the vendor who provides the best overall package, which I think would include value for money.

    For me, bonuses don't really come into play, as I rarely use them and prefer straight deposits. I may on average take a bonus once or twice every month or two, and I average $2,000 - $5,000 in deposits each month.

    I also see comps as a sign of loyalty from a casino to it's player. If I'm going to show you loyalty with regular deposits, then a small gesture of appreciation in return is going to be well received, and ensure further regular deposits. Some players don't like asking for them, but I've had more than one rep tell me, that if players don't ask, they will never receive, as they can't personally monitor every players account, and will only do so if asked. Then they can look into whether you are eligible.
     
  22. Jun 6, 2014
  23. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Thanks osulle, this is my point exactly. When you consider the sites that offer regular comps, then basically you can look at this as a straight cash back on your losses, hence I think there's more value there for losing players. Case in point, the examples and comparisons I made with guts and Leo Vegas.

    Thanks for getting my point. ;)
     
    1 person likes this.
  24. Jun 6, 2014
  25. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Exactly.

    If you win, we'll give you more. If you lose, tough
     
    1 person likes this.
  26. Jun 6, 2014
  27. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    If you had written in the title that it was just about comps then I hadn't told Lucas.
    But with the casinos name in, late a Friday, he should of course be told about it.
    Even if you say it's a discussion about comps I see it clearly as a complaint about Videoslots.
    I don't play there myself so I don't know much about their system.

    What I think, is that we have a lot of reps in this Forum and I feel it's sad if they are used for the purpose of people only asking for comps.
    I love the fact that they are here. I always have so many questions. They are here if people need help that the casinos can't solve.
    They are here as part of the forum and also as just members.

    I don't like to see a thread with a complaint just because someone are denied a bonus from one of the reps here.
    It can be seen as blackmailing. We don't dare to say no to this guy.
    That is my opinion.
     
    10 people like this.
  28. Jun 6, 2014
  29. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Since you lose way more often than you win this promo set up leaves one feeling bereft:( Again I say Videoslots is a good casino, I just have no luck there. I am also not feeling the love.
     
  30. Jun 6, 2014
  31. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land

    This is fair enough, and as I stated in my op, Lucas chose not to credit a comp, and I accept this. With all due respect, I think you're focusing on the wrong point of the op. It's not about me asking if I should be eligible for a comp. It's about the fact that had I played at another regular site, I would have received a generous comp, therefore is the much hyped cash back offer overrated in comparison to the sites who offer these regular comps? The only reason I mentioned my conversation with Lucas, is because it's not the first time he has referred me to the cash back I can expect after saying no to a straight comp, however the cash back has been very small compared to a comp another site may have offered me. My point was to present a clear comparison for other readers to grasp.

    And just for the record, it was only a couple weeks ago that I closed my account originally, and prior to this I was a very regular loyal customer. I only revisited due to the deposit issue, and had Lucas granted a comp I may have stayed. I respect his decision, but it also confirms my original decision, and now my deposit issue has been resolved at my regular sites, I won't be returning to VS due to being of the opinion I am better off value wise with my regular sites.

    I've just come to discover that VS's promo favors winners, rather then compensates losers. Therefore I wanted to have the debate, as I took some time to work it out, and thought it would be a good topic to bring to other player's attention, and get their thoughts on.

    I think too many readers are quick to jump on threads with the assumption a totally negative opinion or fight is trying to be started. This is just a debate, and I've respectfully given my opinion and have already made my decision. I've even admitted the benefits of VS offer to players who do well, and for those who don't. So a fair appraisal imo. If I said anything nasty or untruthful, I'm sure Lucas would of jumped on it. Fact is he didn't, so he obviously understood the threads intent and debate.
     
  32. Jun 6, 2014
  33. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Without a doubt they are good.
    I played there and I will play there again.

    In my opinion it is a little doubtful to whine here in the forums because of loses.

    If you lose, take it like a man and don`t ask for compensation.

    You deposit 5000 and lost. In my opinion that is your problem. Videoslots has a cashback program and slot tournaments. If you play a lot you will get something back, right?

    What do you want? A casino you deposit 5000 and they give you 7500 back because you lose?

    A 99% cashback?

    I really don`t know what is wrong in these forums for the last weeks.

    I`m now for over two years here but I never saw so much whining and tin foil hatters as in the last weeks :oops:
     
    8 people like this.
  34. Jun 6, 2014
  35. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    You are so far off the mark it's not funny. I find your response extremely offensive, and considering you have only referred to the threads title, and the word comp, tells me you probably didn't even read the whole original post.

    How about you stick to being the forum police, and refrain from making off tangent accusations when you haven't even had the decency to read and understand the point of the thread.

    Thanks for your thoughts, but please direct your condescending and offensive comments elsewhere.
     
  36. Jun 6, 2014
  37. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Are these disrespectful haters for real? I swear no one even reads entire posts, or digest them before grabbing their pitch forks. I'm soon to never contribute to this forum ever again.

    Hey Gagamel, you catching smurfs, or did you just drop into their village to eat the magic mushrooms?

    Maybe you can go to rehab, then apply for a job with your mate in the forum police force.

    The nerve of some people.
     
  38. Jun 6, 2014
  39. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Reported
     

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