Videoslots AWFUL

Leanneeeeexo

Newbie member
Joined
Dec 10, 2021
Location
Essex
I have a withdrawal pending from Videoslots for 195, I deposited realises my gameplay was deactivated so immediately just took my money out. I had a phonecall today for safer gambling team, she said she’ll send it to payment team to be hurried up but also sent me an email saying it’s not guaranteed that they’ll send my money back. THAT IS STRAIGHT UP THEFT!!
 

CongoGB

Senior Member
Joined
Apr 20, 2018
Location
UK
They don't tend to check here on weekends, so you might need to wait until Monday. Chill though, they are pretty good at sorting things.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I cannot agree with their RTP drop however here in Canada its nowhere near as severe as some locales, other than that the absolute most trustworthy, fastest paying (without BS) casino out there., I do not play with bonuses at all and am a notorious reverser so having instant withdrawals is of huge value to me.
 

justdoit

Full Member
Joined
Nov 22, 2021
I have a withdrawal pending from Videoslots for 195, I deposited realises my gameplay was deactivated so immediately just took my money out. I had a phonecall today for safer gambling team, she said she’ll send it to payment team to be hurried up but also sent me an email saying it’s not guaranteed that they’ll send my money back. THAT IS STRAIGHT UP THEFT!!
@Team.Videoslots will pay you without problem, when it comes to safe gambling they may take like a week but you will get your money from VS
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I cannot agree with their RTP drop however here in Canada its nowhere near as severe as some locales, other than that the absolute most trustworthy, fastest paying (without BS) casino out there., I do not play with bonuses at all and am a notorious reverser so having instant withdrawals is of huge value to me.
as you say..
online, well, not as great
But if compared to Canadian standards...it's very nearly Christmas
@Team.Videoslots will pay you without problem, when it comes to safe gambling they may take like a week but you will get your money from VS
might get hit with an SOW.......or proof of identity
but yes......battle through, end of day...they pay :)

And, FWIU (from what I understand, work with @maxd )
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
< Gone though my headaches here...but always...end of day, got my dime :) lSlight, moan.... proof of wealth, Mom, she got effed.....maybe a few hundred, or few K.....some 'cash' ....(she had it to spend, inheritances, sitting on cashback, never came through, locked out acct.....she wasnt keen to share SOW) so locked out now unless she can prove she had it to spend (inheritances here, gifts are tax free and shes not, I'm not, keen to share what we have banked)...lost a 1k to 2k customer / mo
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... And, FWIU (from what I understand) work with @maxd
Yeah, more or less. I think it's safe to say that we're not exactly on their speed-dial list like the old days but @Team.Videoslots does a pretty fair job of receiving and dealing with issues in a timely manner. MrVegas (same owner, different (?) team) is a different story, there it's pretty much "follow the Terms or f**k off", player complaints included.
 

dingmj

Full Member
PABaccred2
Joined
Sep 4, 2021
i closed my account there couple months ago . the rtp drop and keep missing withdraw is just too much . i am canadian as well
 

geordiecolin

Banned for being a troll and disrespecting admin
PABnononaccred
Joined
Jun 5, 2015
Location
Near Newcastle
Yeah, more or less. I think it's safe to say that we're not exactly on their speed-dial list like the old days but @Team.Videoslots does a pretty fair job of receiving and dealing with issues in a timely manner. MrVegas (same owner, different (?) team) is a different story, there it's pretty much "follow the Terms or f**k off", player complaints included.
I can vouch for there being a disconnect between Videoslots and MrVegas
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi @Leanneeeeexo, hope all is well.

Apologies for our delayed reply here. I'm so sorry to hear you are having issues.

We are struggling to locate your account and investigate without additional details, could you please email us on: [email protected] and we will have a closer look into this right away for you.

EDIT: Sent you a reply to a PM, Leanne. We're looking into it.

Kind regards,
Team Videoslots
 
Last edited:

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Seems a question of semantics when VS is accredited yet Mr V, basically the same company but with a different colour, is 'go away', no? What's the difference? Nothing.
FWIW, it's not at all unusual for casino owners to have different properties that are targeted to different audiences and/or run by different rules. In some cases that's a good thing, in other cases it's less laudible.

It's my understanding that the idea behind the MrVegas project was to run it with a different management and marketing strategy than VS, and there's nothing wrong with that. More power to them! The fact that third parties get frozen out is not, of course, something we like much but c'est la vie, it's their party so the guest list is their business.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Cheers Max I get that, no different to companies creating different companies to enter different markets in other industries etc. Still, think it kinda stinks though that you get a talk to the hand, bar the whole legalease element, from essentially the same 'parent' company though.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... it kinda stinks though that you get a talk to the hand, bar the whole legalease element, from essentially the same 'parent' company though.
If you're waiting for me to argue please don't. ;)
 
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