Videoslots account reopening

[toms596]

I've requested to reopen my account with Videoslots after an exclusion.

Had a phone call about 2 weeks ago and still being told my answers are with the team that need to review them.

I've noticed a lot recently they seem to take a long time to reply has anyone else had similar with them?

I remember them being pretty quick but now live chat always need to refer to another team and we need to wait for some unknown amount of time.

 

[Video_Poker_Pro]

Welcome back to lower RTP games and battles that have long queue and DDOS attacks

 

[Team.Videoslots]

Hi @toms596

Sorry to hear you are still waiting for your account re-opening.

Could you email us at videoslotsteam@videoslots.com with your account details so we can take a look at your case?

Kind Regards.
Team Videoslots.

 

[toms596]

It's all sorted now thanks for your help

 

[Team.Videoslots]

Hi @toms596

Glad to hear it's finally resolved. There was a small technical issue that had to be fixed with our tech team.

We apologise for the long wait.

Kind regards,
Team Videoslots

 

[snorky510238]

If I was you I would have stayed excluded. My stats seriously point to this Casino running different versions of games that come nowhere near the expected rtp, despite allegedly using the higher rtp version. They definitely have the most nerfed games I have come across.

 

[irish-ranger]

If I was you I would have stayed excluded. My stats seriously point to this Casino running different versions of games that come nowhere near the expected rtp, despite allegedly using the higher rtp version. They definitely have the most nerfed games I have come across.

Sussssss before you awaken the prick on the Isle of man..

 

[Avernite]

If I was you I would have stayed excluded. My stats seriously point to this Casino running different versions of games that come nowhere near the expected rtp, despite allegedly using the higher rtp version. They definitely have the most nerfed games I have come across.

I've recently come back to play and have pulled off quite a few 200-500x wins lately.

 

[snorky510238]

I've recently come back to play and have pulled off quite a few 200-500x wins lately.

Ah, second marriage, always good for the honeymoon period. Give it 6 months and you’ll wish you hadn’t bothered.

 

[Avernite]

Ah, second marriage, always good for the honeymoon period. Give it 6 months and you’ll wish you hadn’t bothered.

Taking a 30 day timeout to enjoy the winnings. But I get what you mean. The game selection and ease of withdrawals make Videoslots my current number 1.

 

[snorky510238]

Just shows how poor the choice is, when VS is your number 1.

 

[Playerquiet881]

I've requested to reopen my account with Videoslots after an exclusion.

Had a phone call about 2 weeks ago and still being told my answers are with the team that need to review them.

I've noticed a lot recently they seem to take a long time to reply has anyone else had similar with them?

I remember them being pretty quick but now live chat always need to refer to another team and we need to wait for some unknown amount of time.

Yes I have, they closed my account after I had a disagreement with them. The problem was that I won a larger amount and they used weeks to withdraw my money. Then they closed my accounts and called it self exclusion, because of responsible gambling concerns. I do not have a gambling problem, I was just concerned that I wouldn’t get my money and that videoslots was a scam casino. I waited 6 months and they found out , I have to wait another 6 months?? Is that ok , I kindly asked them to open it because it was my favourite casino to gamble on I had really looking forward to play there.
I tried today to get them to reopen it but I now have to wait for the right team to look at my case.
To videoslots team here in casinomeister please call my or send me a mail because I normally don’t answer calls with unknown number

 

[Team.Videoslots]

Yes I have, they closed my account after I had a disagreement with them. The problem was that I won a larger amount and they used weeks to withdraw my money. Then they closed my accounts and called it self exclusion, because of responsible gambling concerns. I do not have a gambling problem, I was just concerned that I wouldn’t get my money and that videoslots was a scam casino. I waited 6 months and they found out , I have to wait another 6 months?? Is that ok , I kindly asked them to open it because it was my favourite casino to gamble on I had really looking forward to play there.
I tried today to get them to reopen it but I now have to wait for the right team to look at my case.
To videoslots team here in casinomeister please call my or send me a mail because I normally don’t answer calls with unknown number

Hi @Playerquiet881

We just sent you a private message.

Kind Regards.
Team Videoslots.

 

[snorky510238]

Yes I have, they closed my account after I had a disagreement with them. The problem was that I won a larger amount and they used weeks to withdraw my money. Then they closed my accounts and called it self exclusion, because of responsible gambling concerns. I do not have a gambling problem, I was just concerned that I wouldn’t get my money and that videoslots was a scam casino. I waited 6 months and they found out , I have to wait another 6 months?? Is that ok , I kindly asked them to open it because it was my favourite casino to gamble on I had really looking forward to play there.
I tried today to get them to reopen it but I now have to wait for the right team to look at my case.
To videoslots team here in casinomeister please call my or send me a mail because I normally don’t answer calls with unknown number

You should be grateful they closed it. Hideous place to play. I doubt their slots even run at 90% rtp.

 

[kennygamerboy]

You should be grateful they closed it. Hideous place to play. I doubt their slots even run at 90% rtp.

Agree VS is pure filth rtp well for me it was

 

[The Viking]

You should be grateful they closed it. Hideous place to play. I doubt their slots even run at 90% rtp.

Ok we get it you dont like VS geez but still you are one of the most active member in any thread containing VS

 

[snorky510238]

Ok we get it you dont like VS geez but still you are one of the most active member in any thread containing VS

Gotta let the world know, kid. Only doing my due diligence.

 

[pinnit2014]

Need a Lemon v Snorky - Face Off

Two ends of the VS spectrum, battling for the spoils (5 FS in a 88% RTP game)

 

[topboss]

I used to play at Video Slots for years and always got my winnings paid to my NZ bank account.
Suddenly one day out of the blue, they told me that my bank account "doesn't work" and they stopped paying me and ignoring all my emails until I started behaving like a crazed woman ( I had only won a few hundred lol, but I just have a pet hatred of emails being ignored)
They eventually paid me and apologized profusely for the "glitch" that happened on their side.

I cooled down, went back and played with them again, only to have the exact same thing happen, so I closed my own account and let them keep the winnings because I simply could not be bothered to have to spend hours being passed from person to person.
They have the most atrocious and useless casino support staff.

 

[Team.Videoslots]

Dear @topboss

I have reviewed your account and all of your email contact attempts were answered within hours. I understand that it can be a long wait when waiting for a withdrawal, but there was an issue with payment provider during the day and transactions didn't go through to certain countries. Unfortunately, these technical issues do happen every now and then, but it is out of our hands, as it depends on the payment provider to fix the issue. There's very little we can do to fix the issue instantly.

The best advise I can give in situation like this, is to contact our live support to ask for a play block on the account. This ensures that you do not lose your winnings while waiting for the issue to be fixed. We respect all the winnings and are happy to pay out them.

I hope you will have better experience in the future. But do not hesitate to contact us for help. You may also contact our team directly via videoslotsteam@videoslots.com

Kind regards,
Team Videoslots

 

[Petty2896]

I used to play at Video Slots for years and always got my winnings paid to my NZ bank account.
Suddenly one day out of the blue, they told me that my bank account "doesn't work" and they stopped paying me and ignoring all my emails until I started behaving like a crazed woman ( I had only won a few hundred lol, but I just have a pet hatred of emails being ignored)
They eventually paid me and apologized profusely for the "glitch" that happened on their side.

I cooled down, went back and played with them again, only to have the exact same thing happen, so I closed my own account and let them keep the winnings because I simply could not be bothered to have to spend hours being passed from person to person.
They have the most atrocious and useless casino support staff.

Always had lots of weird issues with withdrawals on VS - withdrawals saying they were successful but not actually being paid, having to withdraw through bank transfer instead of right to card etc. either incompetent or want to make it as difficult as possible for customers to withdraw

 

[WILL777]

@Team.Videoslots

Good morning together,

I have to contact the support of Videoslots.com via this public thread now, because support don't seem to be able to solve my problem via e-mail contact.

Regarding a payout of remaining credits including a refund of tournament buy-in´s, I have already contacted the support by mail on June 04. Until today I have received many answers from three different employees in two different languages.

VS username: *snip*

As I think that the problem could be solved quickly, I would now like to wait for a reaction from Videoslots.com here in this thread first, before I escalate my concern further.

 

[dunover]

@Team.Videoslots

Good morning together,

I have to contact the support of Videoslots.com via this public thread now, because support don't seem to be able to solve my problem via e-mail contact.

Regarding a payout of remaining credits including a refund of tournament buy-in´s, I have already contacted the support by mail on June 04. Until today I have received many answers from three different employees in two different languages.

VS username: *snip*

As I think that the problem could be solved quickly, I would now like to wait for a reaction from Videoslots.com here in this thread first, before I escalate my concern further.

Rep is aware of your post, I removed your username as it's not good to post it publicly! Thanks.

 

[Team.Videoslots]

Hi @WILL777

Thank you for your comment, we are looking into your case, and are chasing it, we will message you as soon as there is an update.

Kind Regards.
Team Videoslots.

 

[WILL777]

Finally, in the interest of fairness, I would like to confirm that Videoslots paid out my remaining balance, including reimbursement for tournament purchases.

Greetz