Videoslots - 75% RTP - Support thinks this is 'pretty good' what do you guys think?

ergosum

Full Member
I've been having a horrendous run lately, pretty much on every casino, but by far the worst seems to be videoslots, I'm talking 12 months without any even moderatly decent win over a load of different games.

I just asked support for my lifetime and last 6 months RTP, the figure she came back with was 75%, she said she thought that was 'pretty good', what do you guys think?
 

goatwack

Swingin' like Darryl Strawberry
CAG
Not even remotely. Don't know why anyone'd say that's a good figure, and certainly not over five months :what::eek:

I'd consider the low 90s 'average' over extended play, but 75% is not only woeful but no way should anyone patronize you by calling it good!

What have they been smoking at VS?
 

ergosum

Full Member
Yep, and I pretty much got told thats what happens, and if I am not happy with my play any more I should take a break...well done there with the customer service Videoslots! I told her I was going to post in here to see what you guys thought of 75% RTP because I thought it was shockingly bad. She didn't much seemed to care, just reiterated I should take a break.
 

greylady

Behind every great man is a woman rolling her eyes
Think yourself lucky, mine is less than 50%, which is why I seldom deposit now. VS claim that they have chosen the best option for the players but going by the amount of people on here who complain that there return is the lowest at VS across casino's, it just doesn't add up.

No free spins, very little rewards, no game play, little cashback and impossible to win on the free battles (for me anyway), there is just no incentive to play there - oh and the technical issues and gliches, need I go on?
 

mcgameboy

RIP Rutger Hauer
CAG
mm2
Who ever that CS person at VS is, all I can say is she must think that the words "good" and "shite" have the same meaning.

I don't even consider 95% to be "good", let alone "pretty good". It is merely "average".

Even 99.99% would be no better than "good, but not good enough".
 

interlog

Meister Member
webmeister
MM
Whilst that RTP is shocking (but it isn't if you only deposit say £25 a week - some deposit level or number of spins would help) I have to say kudos to the rep for suggesting to take a break.
 

interlog

Meister Member
webmeister
MM
Think yourself lucky, mine is less than 50%, which is why I seldom deposit now. VS claim that they have chosen the best option for the players but going by the amount of people on here who complain that there return is the lowest at VS across casino's, it just doesn't add up.

No free spins, very little rewards, no game play, little cashback and impossible to win on the free battles (for me anyway), there is just no incentive to play there - oh and the technical issues and gliches, need I go on?
Less than 50% is impossible. Are you sure about that? I recall you posting at some point that one of your sessions ran at less than 50% because the number of wins spins was less than 50%?
 

Jasminebed

Grumpy old gal
Definitely not "pretty good". Not unless you deposit a tenner a month, even then that's a bad run, but not shockingly bad.

Why don't you PM Dan? I don't expect you'll receive any compensation, that's not the way they do things there, but it will give him a chance to help improve customer service.

Support can at least commiserate with you for poor luck. To say it is "pretty good" is insulting IMO. They must think we are eejits.
 

danchop

Registered
She didn't much seemed to care, just reiterated I should take a break.
Thats the sort of response i got from them without anything to do with a gambling problem,which i think the tone implies.

When closing my leo vegas account yesterday i noticed they are publicly traded company started in 2012.Leo vegas estimates US$300million revenue in 2018, and one of the founders shares stash, is only worth US$56million at todays price.Not bad for 5 years.
So id say videoslots cs agents are smoking pure crack cocaine rolled in $100 bills,and where do i sign for an employment contract?
 

nikantw

Ueber Meister
PABaccred
CAG
MM
It is possible that there was a confusion, its the only explanation I can think of for the “pretty good”. CS agents talk to many people at the same time.

On the other hand, all that new “proactive” thing about CS and SE soon turns any complain into a “take a break” making it impossible to talk about the real issue. Are we getting our deposits worth of playtime? But you can’t talk about that. No no no no, you say you didn’t get enough playtime and the answer from any casino will soon be “we are perfect, you think you deposited too much, then you have a problem”.
 

Steviedoo

Senior Member
MM
Hmmm...that's funny you got your lifetime rtp....I asked Kenny a while back and he said they don't do that sort of thing...Kenny...can always count on him....
 

Tengil

Senior Member
I would double check, I have been given some absurd numbers at time from their CS. Firstly ask how much you have wagered and see if its anything near your XP level, then count how much you are down in total (also include race and cb) and work it out from there.
 

me_and_ed

Ueber Meister
CAG
MM
My RTP has been phenomenal lately, 100%......... I have timed out all my accounts for the last month :D
 

lockinlove

Staring into the sun
PABaccred
Hmmm...that's funny you got your lifetime rtp....I asked Kenny a while back and he said they don't do that sort of thing...Kenny...can always count on him....
lol...


I got lucky with my bonanza stats cause if I lost all those id be gutted and prob wouldnt do that 1 million spin challenge(actually thats prob unlucky lol). But they always tell me they only go back 3 months..lucky I had the stats saved they gave me the first time in a thread so i was able to go look at them
 

Dan.Videoslots

Dormant account
I've been having a horrendous run lately, pretty much on every casino, but by far the worst seems to be videoslots, I'm talking 12 months without any even moderatly decent win over a load of different games.

I just asked support for my lifetime and last 6 months RTP, the figure she came back with was 75%, she said she thought that was 'pretty good', what do you guys think?

Hi ergosum,

I have just seen this tread this morning, and will be investigating this further for you. I will contact you via PM to get you VS username.

Br,

Daniel
 

trancemonkey

Meister Member
Hi ergosum,

I have just seen this tread this morning, and will be investigating this further for you. I will contact you via PM to get you VS username.

Br,

Daniel
My guess is that the RTP she is quoting is your deposits vs withdrawals, rather than your game percentage, which is extremely unlikely to be 75% - unless you've only played a few thousand games...
 

chris87

Senior Member
My guess is that the RTP she is quoting is your deposits vs withdrawals, rather than your game percentage, which is extremely unlikely to be 75% - unless you've only played a few thousand games...
Very possibly. I asked the same question a little while back and was given my total deposits v withdrawals that would also work out to be in the 70%s. The CS seemed confused as to what RTP was and after I explained said they couldn't give me that.

Having said this I'm seeing many people saying that their luck at VS is the worst of any casino, me included. Again, I know VS can't influence this and assume the RTP set on their games is in line with the industry, so it's strange.

Chris
 
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