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Videoslots - 75% RTP - Support thinks this is 'pretty good' what do you guys think?

Discussion in 'Online Casinos' started by ergosum, Jul 11, 2017.

    Jul 11, 2017
  1. ergosum

    ergosum Full Member

    Occupation:
    web designer
    Location:
    United Kingdom
    I've been having a horrendous run lately, pretty much on every casino, but by far the worst seems to be videoslots, I'm talking 12 months without any even moderatly decent win over a load of different games.

    I just asked support for my lifetime and last 6 months RTP, the figure she came back with was 75%, she said she thought that was 'pretty good', what do you guys think?
     
  2. Jul 11, 2017
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Oh its astounding......if your the casino
     
  4. Jul 11, 2017
  5. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Not even remotely. Don't know why anyone'd say that's a good figure, and certainly not over five months :what::eek:

    I'd consider the low 90s 'average' over extended play, but 75% is not only woeful but no way should anyone patronize you by calling it good!

    What have they been smoking at VS?
     
  6. Jul 11, 2017
  7. ergosum

    ergosum Full Member

    Occupation:
    web designer
    Location:
    United Kingdom
    Yep, and I pretty much got told thats what happens, and if I am not happy with my play any more I should take a break...well done there with the customer service Videoslots! I told her I was going to post in here to see what you guys thought of 75% RTP because I thought it was shockingly bad. She didn't much seemed to care, just reiterated I should take a break.
     
  8. Jul 11, 2017
  9. greylady

    greylady I bite you know :-)

    Occupation:
    Little Minx :-)
    Location:
    Scotland
    Think yourself lucky, mine is less than 50%, which is why I seldom deposit now. VS claim that they have chosen the best option for the players but going by the amount of people on here who complain that there return is the lowest at VS across casino's, it just doesn't add up.

    No free spins, very little rewards, no game play, little cashback and impossible to win on the free battles (for me anyway), there is just no incentive to play there - oh and the technical issues and gliches, need I go on?
     
  10. Jul 11, 2017
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    golden tipped cigs is my guess
     
  12. Jul 11, 2017
  13. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    Who ever that CS person at VS is, all I can say is she must think that the words "good" and "shite" have the same meaning.

    I don't even consider 95% to be "good", let alone "pretty good". It is merely "average".

    Even 99.99% would be no better than "good, but not good enough".
     
  14. Jul 11, 2017
  15. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Whilst that RTP is shocking (but it isn't if you only deposit say £25 a week - some deposit level or number of spins would help) I have to say kudos to the rep for suggesting to take a break.
     
  16. Jul 11, 2017
  17. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Less than 50% is impossible. Are you sure about that? I recall you posting at some point that one of your sessions ran at less than 50% because the number of wins spins was less than 50%?
     
  18. Jul 11, 2017
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Definitely not "pretty good". Not unless you deposit a tenner a month, even then that's a bad run, but not shockingly bad.

    Why don't you PM Dan? I don't expect you'll receive any compensation, that's not the way they do things there, but it will give him a chance to help improve customer service.

    Support can at least commiserate with you for poor luck. To say it is "pretty good" is insulting IMO. They must think we are eejits.
     
  20. Jul 11, 2017
  21. danchop

    danchop Full Member

    Location:
    new zealand
    Thats the sort of response i got from them without anything to do with a gambling problem,which i think the tone implies.

    When closing my leo vegas account yesterday i noticed they are publicly traded company started in 2012.Leo vegas estimates US$300million revenue in 2018, and one of the founders shares stash, is only worth US$56million at todays price.Not bad for 5 years.
    So id say videoslots cs agents are smoking pure crack cocaine rolled in $100 bills,and where do i sign for an employment contract?
     
  22. Jul 11, 2017
  23. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    It is possible that there was a confusion, its the only explanation I can think of for the “pretty good”. CS agents talk to many people at the same time.

    On the other hand, all that new “proactive” thing about CS and SE soon turns any complain into a “take a break” making it impossible to talk about the real issue. Are we getting our deposits worth of playtime? But you can’t talk about that. No no no no, you say you didn’t get enough playtime and the answer from any casino will soon be “we are perfect, you think you deposited too much, then you have a problem”.
     
  24. Jul 11, 2017
  25. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Hmmm...that's funny you got your lifetime rtp....I asked Kenny a while back and he said they don't do that sort of thing...Kenny...can always count on him....
     
  26. Jul 11, 2017
  27. danchop

    danchop Full Member

    Location:
    new zealand
    Actually and i can only vouch for myself,but theyd be bloody spot on there...i use that phrase on myself everytime i deposit
     
  28. Jul 11, 2017
  29. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    I would double check, I have been given some absurd numbers at time from their CS. Firstly ask how much you have wagered and see if its anything near your XP level, then count how much you are down in total (also include race and cb) and work it out from there.
     
  30. Jul 11, 2017
  31. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    My RTP has been phenomenal lately, 100%......... I have timed out all my accounts for the last month :D
     
  32. Jul 11, 2017
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    lol...


    I got lucky with my bonanza stats cause if I lost all those id be gutted and prob wouldnt do that 1 million spin challenge(actually thats prob unlucky lol). But they always tell me they only go back 3 months..lucky I had the stats saved they gave me the first time in a thread so i was able to go look at them
     
  34. Jul 11, 2017
  35. Dan.Videoslots

    Dan.Videoslots Dormant account

    Occupation:
    Games Manager
    Location:
    Malta

    Hi ergosum,

    I have just seen this tread this morning, and will be investigating this further for you. I will contact you via PM to get you VS username.

    Br,

    Daniel
     
  36. Jul 11, 2017
  37. trancemonkey

    trancemonkey Senior Member

    Occupation:
    Games Producer
    Location:
    United Kingdom
    My guess is that the RTP she is quoting is your deposits vs withdrawals, rather than your game percentage, which is extremely unlikely to be 75% - unless you've only played a few thousand games...
     
  38. Jul 11, 2017
  39. chris87

    chris87 Senior Member

    Occupation:
    Run a bar
    Location:
    UK
    Very possibly. I asked the same question a little while back and was given my total deposits v withdrawals that would also work out to be in the 70%s. The CS seemed confused as to what RTP was and after I explained said they couldn't give me that.

    Having said this I'm seeing many people saying that their luck at VS is the worst of any casino, me included. Again, I know VS can't influence this and assume the RTP set on their games is in line with the industry, so it's strange.

    Chris
     

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