Non-Bonus Complaint Videoslots - 25% Cashback Reward - %&$£&!

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
Just wanted to vent alittle of Videoslots here. When i first registered with Videoslots, i already had problems getting my documents approved, due to my namesake being different, they wanted a proof of name & address which i could not produced at that moment.That's after i have make a deposit of £80, and managed to win my deposit back, but of course i had to blow my winnings away because my documents is pending approval, and there's no chance of a withdrawal. That's already a bad start for me at Videoslots.

After several months i managed to produce the proof they required, and my documents was finally approved. Last week i make a deposit of £75, won nothing, gameplay did not last(was not betting high either), and received no bonus either. But i thought there's still the cashback rewards right!-25%, so no worries.

Care to guess how much i receive in cashback today?(St. Patricks day as well), bet u will find it illuminating - £1.95, yes my cashback is :what::mad: Wow imagine my disappointment. I rather not have received cashback then a f insult of £1.95.:rolleyes:

I think nowadays casino is not treating depositing players right, i'm also combining other reputable casinos included, which is also showing similar traits of scorn for their loyal players. There is absolutely no value for money whatsoever - one is better off purchasing a movie or two..at least u could watch it over and over again.
 
Award winning Videoslots is reviewed by Casinomeister

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
Just wanted to vent alittle of Videoslots here. When i first registered with Videoslots, i already had problems getting my documents approved, due to my namesake being different, they wanted a proof of name & address which i could not produced at that moment.That's after i have make a deposit of £80, and managed to win my deposit back, but of course i had to blow my winnings away because my documents is pending approval, and there's no chance of a withdrawal. That's already a bad start for me at Videoslots.

After several months i managed to produce the proof they required, and my documents was finally approved. Last week i make a deposit of £75, won nothing, gameplay did not last(was not betting high either), and received no bonus either. But i thought there's still the cashback rewards right!-25%, so no worries.

Care to guess how much i receive in cashback today?(St. Patricks day as well), bet u will find it illuminating - £1.95, yes my cashback is :what::mad: Wow imagine my disappointment. I rather not have received cashback then a f insult of £1.95.:rolleyes:

I think nowadays casino is not treating depositing players right, i'm also combining other reputable casinos included, which is also showing similar traits of scorn for their loyal players. There is absolutely no value for money whatsoever - one is better off purchasing a movie or two..at least u could watch it over and over again.

If you read terms and conditions then you will find out they give 25% back on profit they make on all the different slots. This is also reason you will find it will be a different amount depending one which slot you play.

I agree though myself i dont like the wording they promote this as you clearly easily get the impression that you will get 25% cashback on your own "cash loses" but this is not the case sorry.

But one thing is sure Videoslots do give a lot more back then you will get from any other casinos. You will not feel this way just from one deposit etc. if you use the free tournaments and play "clever" then you can make more cashback.

Also don't forget as well they give free spins every week on tuesday with no wager is that not free?

Ps if you blew your winnings because documents were pending then you can only blame yourself for touching them. There is a reason videoslots is loved by many players and they keep coming back also why they have received many rewards here at casinomeister and are ranked clear number 1.



Also where does it state i can see they changed the wording > 25% of our weekly profits go to our players!

Where does it state there that you will get 25% cashback of your loses ? :)

It is clearly explained below if you took time to read it >

How does Casino Cashback work?

You accumulate daily cashbacks that are paid out to you on a weekly basis based on all the bets you place on Video Slots and Slots games.

The cashback is paid out every Friday one week in arrears. So if you happen to be playing during week 40, your cashback will be paid out on Friday of week 41.

You can keep track of your account activity any time you like. Simply go to My Account>My Casino Cashback. The Cashback statistics are updated once per day.

Terms and conditions

You need to have made at least one deposit in order to receive Cashback payments.
Cashback cannot be combined with any other bonus or promotion. If you activate or have an activated bonus, no Cashback can be earned until completion or failure of the active bonus or promotion.
Bets on progressive video slots or progressive slots games do not accumulate Cashback.
Minimum Cashback payout is £0.5. Maximum Cashback payout in one day (00:00 - 23:59 GMT) is limited to £300.
Cashback is calculated on theoretical RTP minus operating costs.
Cashback payments will be paid out every Friday, one week in arrears.
Videoslots.com reserves the right to withdraw any wrong paid Cashback and to change or end this promotion at any given time.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
VS cashback is correctly described IMO. They say 25% of our profits, not revenue.

And its based on wagering, not your individual losses. So for an example you play 100 spins on Twerk (96% RTP) at 1/spin you have faced an house edge of 4 (revenue) from which VS deducts operational costs (about 60%) which would make their profit 2,4 from which your cb is calculated. So your cb would be about 0,6.

So cb= 0,25Pi, where Pi is TR-TC. And TR is of course wagering x house edge.

Quite drunk atm but hope that clears it up a bit.
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Just wanted to vent alittle of Videoslots here. When i first registered with Videoslots, i already had problems getting my documents approved, due to my namesake being different, they wanted a proof of name & address which i could not produced at that moment.That's after i have make a deposit of £80, and managed to win my deposit back, but of course i had to blow my winnings away because my documents is pending approval, and there's no chance of a withdrawal. That's already a bad start for me at Videoslots.

After several months i managed to produce the proof they required, and my documents was finally approved. Last week i make a deposit of £75, won nothing, gameplay did not last(was not betting high either), and received no bonus either. But i thought there's still the cashback rewards right!-25%, so no worries.

Care to guess how much i receive in cashback today?(St. Patricks day as well), bet u will find it illuminating - £1.95, yes my cashback is :what::mad: Wow imagine my disappointment. I rather not have received cashback then a f insult of £1.95.:rolleyes:

I think nowadays casino is not treating depositing players right, i'm also combining other reputable casinos included, which is also showing similar traits of scorn for their loyal players. There is absolutely no value for money whatsoever - one is better off purchasing a movie or two..at least u could watch it over and over again.

Hi asidea,

Sorry to hear that your slightly upset with us here at Videoslots. We always try and put you the customers first and want you to enjoy your time here at Videoslots as much as we can.

I can confirm that we do give back 25% of our daily profit to our customers which is paid out every Friday. You earn cashback on all your bets in our Videoslots and Slots, and the money you get back is real money that does not need to be wagered. Plus we are giving away €60,000 in our weekly Casino Race, where as a Videoslots player you are in with a chance to win a share of that staggering prize pool.

Please feel free to contact me if there is anything else I can help you with and have a great weekend.

Br,

Daniel.
 

citizenx

Non-Gambler
Joined
Nov 29, 2012
Location
UK
Just wanted to vent alittle of Videoslots here. When i first registered with Videoslots, i already had problems getting my documents approved, due to my namesake being different, they wanted a proof of name & address which i could not produced at that moment.That's after i have make a deposit of £80, and managed to win my deposit back, but of course i had to blow my winnings away because my documents is pending approval, and there's no chance of a withdrawal. That's already a bad start for me at Videoslots.

After several months i managed to produce the proof they required, and my documents was finally approved. Last week i make a deposit of £75, won nothing, gameplay did not last(was not betting high either), and received no bonus either. But i thought there's still the cashback rewards right!-25%, so no worries.

Care to guess how much i receive in cashback today?(St. Patricks day as well), bet u will find it illuminating - £1.95, yes my cashback is :what::mad: Wow imagine my disappointment. I rather not have received cashback then a f insult of £1.95.:rolleyes:

I think nowadays casino is not treating depositing players right, i'm also combining other reputable casinos included, which is also showing similar traits of scorn for their loyal players. There is absolutely no value for money whatsoever - one is better off purchasing a movie or two..at least u could watch it over and over again.

What do you mean when you say "due to my namesake being different"?

Did you register with your proper name or not?

All casinos have to verify your identity and that is a trivial process if you register with proper information.

25% is not 25% of your losses. It's quite clear.

Maybe you've not explained your case we'll but I'm finding little in this to support you on.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I can confirm that we do give back 25% of our daily profit to our customers which is paid out every Friday.
Are you SURE about that? :eek2:
I don't have time to check right now, but I thought you paid 25% of the House Edge on EVERY SPIN back to your customers (even when they WIN) = nothing to do with your "daily profits"... :confused:

KK
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Are you SURE about that? :eek2:
I don't have time to check right now, but I thought you paid 25% of the House Edge on EVERY SPIN back to your customers (even when they WIN) = nothing to do with your "daily profits"... :confused:

KK

Hi KK,

At Videoslots.com we like to reward all of our players, so every Friday we pay out 25% of our weekly profits right back into our players' accounts.

The terms and conditions state that Cashback is calculated on theoretical RTP minus operating costs.

Hope this clears your doubts.

Br,

Daniel
 

miso

Meister Member
MM
Joined
Mar 27, 2012
Location
Ireland
Me on Friday last week, another 10 deposit, got lucky, hours of playtime, 13 Euro Race winnings, 16 Euro cashback, could have cashed out as well if Bonaza didn't exist. Nuff said.
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Videoslots is very generous there top notch rewards and to give out cash for casino race and cash back is very generous of them, do you see any other casino doing this?

The more we get the more we want it seems!

In my opinion I see nothing wrong with Videoslots and there reward systems and are top notch compared to others. Been playing online almost 10 years and Videoslots is the first casino I can say is truly for there players and the first casino I fell I am part of something. Seeing Dan active on here which seems like 24/7 at times puts the icing on the cake. I cant see why play anywhere else. The only thing if I had a negative thing to say there live support sometimes could use improvement and the verification of prepaid cards every time you use one but I think they are working on this.

I also think they should take over the title second to none as this is as close as you can get to the truth:D
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
Just wanted to vent alittle of Videoslots here. When i first registered with Videoslots, i already had problems getting my documents approved, due to my namesake being different, they wanted a proof of name & address which i could not produced at that moment.That's after i have make a deposit of £80, and managed to win my deposit back, but of course i had to blow my winnings away because my documents is pending approval, and there's no chance of a withdrawal. That's already a bad start for me at Videoslots.

You are not a newbie, you are a full member and you are a member here from 2004, and you are complaining about the casino when you are the one who can't provide documents to prove your identity? Am I missing something here?

Videoslots is one of the casino that approves documents really fast, normally within a few hours.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Hi KK,

At Videoslots.com we like to reward all of our players, so every Friday we pay out 25% of our weekly profits right back into our players' accounts.

The terms and conditions state that Cashback is calculated on theoretical RTP minus operating costs.
Your first sentence contradicts your second one. I don't think you should use the word "profit" as that is confusing.

The cash-back in sentence 2 has absolutely nothing to do with "Profit".
i.e. A player can WIN during the week and still gets the cash-back (I know - cos I do that regularly :rolleyes:)
Therefore the casino has made a LOSS on my play - not a PROFIT.

Don't get me wrong - I think Videoslots' rewards are AMAZING, but I think you can cause confusion among players by wording it like you do in that first sentence.
Unless I'M the one who is confused and have it totally wrong...?

KK
 

Dan.Videoslots

Dormant account
Joined
Apr 15, 2015
Location
Malta
Your first sentence contradicts your second one. I don't think you should use the word "profit" as that is confusing.

The cash-back in sentence 2 has absolutely nothing to do with "Profit".
i.e. A player can WIN during the week and still gets the cash-back (I know - cos I do that regularly :rolleyes:)
Therefore the casino has made a LOSS on my play - not a PROFIT.

Don't get me wrong - I think Videoslots' rewards are AMAZING, but I think you can cause confusion among players by wording it like you do in that first sentence.
Unless I'M the one who is confused and have it totally wrong...?

KK

Hi KK,

You do have a valid point. We sometimes must simplify things so players find it easier to understand. I will bring your feedback with me to my next meeting.

Have a great weekend.

Br,

Daniel.
 
Top