Video slots not taking SE serious

Henryjkre

Newbie member
PABnoaccred
PABinit
Joined
Sep 11, 2022
Location
Sweden
So I’m new at the forum but I’d like to file a complaint against a videoslots because they acknowledged the fact that I self excluded myself back in 2018, yet they allowed me to gamble with the same account during the summer of 2021 and I lost a lot of money approximately €10,000.

They even went as far as taking my official complaint, and then they would tell me that I was in the wrong, and they did not care about the end of the situation.

Please see my attached files as you can see that I went above and beyond as far as to explain my gambling issues back in 2018 and the response is attached as well. 94194204-7DFA-4D14-83D4-46BC09E90D30.jpeg 8831EB83-0EA9-489B-9E45-B5F649C3D971.jpeg

I honestly struggle with gambling abuse for the last 20 years of my life and I have let most the embling sites know this and they should not allow me to gamble anymore. I asked for a refund, but they denied it.
 

GourdFollower

PAB Admin
Staff member
CAG
MM
Joined
Feb 17, 2013
Location
gourdville
Thanks @LadyJelena and @Team.Videoslots, but as @Henryjkre has an active PAB on this issue, @maxd will be contacting Videoslots directly.

(When there is an active PAB, the general rule is that the player can't also have a thread on the forum as it complicates the issue.)

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com
 
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LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Thanks @LadyJelena and @Team.Videoslots, but as @Henryjkre has an active PAB on this issue, @maxd will be be contacting Videoslots directly.

(When there is an active PAB, the general rule is that the player can't also have a thread on the forum as it complicates the issue.)

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com

Thanks for the heads up :):)
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@Henryjkre : your PAB has been submitted to @Team.Videoslots but they may well contact you directly. You're welcome to speak to them directly or, assuming that doesn't happen or doesn't produce the desired result, I can proceed with the PAB. Please keep me posted in your PAB Ticket and I'll respond accordingly.
 

Henryjkre

Newbie member
PABnoaccred
PABinit
Joined
Sep 11, 2022
Location
Sweden
@Henryjkre : your PAB has been submitted to @Team.Videoslots but they may well contact you directly. You're welcome to speak to them directly or, assuming that doesn't happen or doesn't produce the desired result, I can proceed with the PAB. Please keep me posted in your PAB Ticket and I'll respond accordingly.
Thank you. I hope they will finally solve it. Did they answer you? Of course I’ll keep the PAB ticket updated with any contact attempt they might make. Thank you again
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

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