Withdrawn: Video Slots is enforcing predatory "max bet" Terms

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
A case came to us where a Video Slots (videoslots.com) player's winnings had been denied because they had supposedly violated the casino's "max bet" Terms. Upon investigation we discovered that the casino's applicable Term is as follows:
All winnings from a bonus qualification period will be forfeited if ... wagering more than 10% of the remaining bonus amount available on your account in a single bet ( maximum €10 ) during a bonus qualifying game.

As it happens the player was not in violation of this Term when they started betting but when their "remaining bonus amount" -- let's call it "RBA" -- dropped below a certain point suddenly those same bets became a Terms violation. In other words the casino reapplies this Term throughout the bonus playthrough: when the RBA drops so too does the max allowable bet. The player has no choice but to constantly monitor their RBA and adjust their bets accordingly. The max allowable bet per the Terms is 10% (maximum 10€) so if your RBA is €100 or more then the max bet of €10 is allowed. If your RBA drops to €90 then the max bet allowed is now €9 and not a penny more. If your RBA drops to €22.70 then the max bet allowed is apparently €2.27, and not a penny more. And it is the player's responsibility to track and calculate this, the software offers no assistance nor guidance and will happily allow bets which will violate the Terms.

From where I stand this is a deeply flawed Term because it forces players to constantly monitor and change their betting in order to stay within the Terms: in fact the player pretty much has to check and calculate before placing each and every single bet. It appears as if this is purposefully designed to trap players into Terms violations.

Video Slots players must be fully aware that their max allowable bets will constantly fluctuate while they do their playthrough. Proceed with extreme caution in order to avoid Terms violations.
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The casino people have responded, including the following:
If you read our complete term you would have that the players were always allowed to bet 3 euro regardless their remaining balances. ( this needs to be corrected in the text in your post )

Two weeks before Casinomeister posted this tread, the bonus term was updated to the following which we updated Casinomeister about ( you need to add this to your post ):

• wagering more than 100% of the deposited amount in a single bet ( maximum €10 ) during a bonus qualifying game.
• wagering more than 100% of the bonus amount in a single bet ( maximum €10 ) during a bonus qualifying game.

If a player breaks our rules the bonus will end automatically regardless if they are winning or losing.

When I have the time to review their claims I'll update the Warning as appropriate.
 
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