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Veryfication...not funny with videoslots

Discussion in 'Online Casinos' started by sueyh, Feb 16, 2015.

    Feb 16, 2015
  1. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    I signed up at videoslots today and I decided to veryfy my account before I deposit and that was a really smart decision.

    I uploaded two files-one my driver licence and the other one the bill. Both rejected.

    Here is why.

    I'm a Asian, and some Asian name doesn't have a middle name, only first name and First name consists of two words, for example
    "ji sung",-this is a name of a famous soccer player- as you can see there is blank space.

    I tried to put my name, but the registration window said I can't put blank space, so I put like "JiSung" without space , I had no choice-well,of course I did not put ji sung, I put my real name there-

    But of course on my driver licence, there is blank space on my name. That's why my driver licence was rejected. I talked to the live chat-very friendly, she said she would ask some department to change my name from no space to having space and I have to uplaod my licence again. That's fine though a little bit annoyed because I couldn't put my name right from the start because of their ridiculous rule-no space on the name-.

    My bill was rejected because there is no issued date, it has a due date, which is 10th January 2015, but they need the issued date. I checked every bill I have include my credit card statement, none of them has the issued date, only due date. The livechat's suggestion? To ask my bank to make another statement with the issued date.

    I decide not to bother...I appreciate if you know any onlice casino that accepts with the document with the due date please?

    Until last month I played at only one MG download casino where I am veryfied long time ago, I want to play netent, WMS games too. so I want to join some other casino.

    Your suggestion will be really helpful.

    Thank you.

    PS : Do I need to send PM to videoslots rep regarding to this thread for the forum rule?
     
    Last edited: Feb 16, 2015
  2. Feb 16, 2015
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No I don't think you have to do that since this really isn't a complaint you want to have solved. In that case you should do that.

    They are a bit stingy I know, but it's for both yours and their safety. I spell one of my names with a w but in my papers it says v.
    That wasn't ok without a good explanation either. At least they believed my reason for it ;)

    I can't help you with any suggestions but I'm sure someone else will give you that.
     
    1 person likes this.
  4. Feb 16, 2015
  5. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    I recommend you send them a copy of this thread as its a short one now :thumbsup:
     
    1 person likes this.
  6. Feb 16, 2015
  7. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    No idea on how strict casinos are for registering etc.

    But i guess you could go down the list of accredited casinos with the games you are looking for like GUTS, BETAT , MrGreen, Casinoluck etc. and send the reps a pm explaining your circumstances and ask their advice.

    They all have very friendly Reps who are always willing to help and see if they can get things fixed.

    Might not help but its worth a try.
     
    2 people like this.
  8. Feb 16, 2015
  9. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    While it is probably not required I think you should send them a PM and see if they can get this solved for you.

    So many problems that the regular CS have a problem with have been solved almost instantly by a CM rep. They want you to be a customer, you have a legitimate difficulty so it can't hurt to give them a chance.
     
    5 people like this.
  10. Feb 16, 2015
  11. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi Sueyh,

    First of all, I'm sorry for the hassle. We are setting up a new procedure regarding verification of documents to make it as easy as possible.

    1. I have arranged your name so can you please upload your document again.

    2. Regarding not being able to sign up with a space in your name it is a bug, we have sent this to our IT department to have it fixed tomorrow. Thank you for reporting this issue.‏

    3. Regarding your proof of address. A due date is fine. Please upload it again and let me know and I will check it myself.

    //Philip‏
     
    13 people like this.
  12. Feb 17, 2015
  13. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    Thank you for the quick response. I appreciate that. I just upload my documents. Hope this time I can get verified. Fingers crossed.
     
    1 person likes this.
  14. Feb 17, 2015
  15. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi Sueyh,

    Your account has now been verified!

    If you have any questions now or in the future, please dont hesitate to send me a PM and I will do my best to help you out.

    Once again, thank you for reporting the signup issue!

    //Philip‏‏
     
    9 people like this.
  16. Feb 17, 2015
  17. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Good job Philip! :thumbsup:
     
    3 people like this.
  18. Feb 17, 2015
  19. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    Thank you very much. I'm really impressed how quick you are to help me. Yes, I will send you PM if I need any help. Thank you again.
     
    1 person likes this.
  20. Feb 17, 2015
  21. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Ahhhh, the power of a CM membership. Feels good, don't it?

    In all seriousness though, great job Phillip and thank you for your attention to this board. I am certain your casino works hard for all their patrons.

    Best New Casino of 2014 indeed!
     
    2 people like this.
  22. Feb 19, 2015
  23. ProbabilityZero

    ProbabilityZero Senior Member

    Occupation:
    Carer of Dementia sufferers
    Location:
    Onmybutt
    Any news on this alternative verification method for UK players who don't hold photo ID. I would love to play at Vudeoslots again if/when this is possible.
     
  24. Feb 20, 2015
  25. VS_Lucas

    VS_Lucas Former Rep for Videoslots - please contact <a href

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi ProbabilityZero,

    Good afternoon. Hope you're well. :)

    Yes, UK players can verify themselves via their UK Citizens Card. :thumbsup:

    Thanks again, and do let us know should you have any further questions, as we'll gladly assist.

    Kind Regards,
    Lucas
     
  26. Feb 21, 2015
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    CS should be trained to push such matters further up the chain rather than simply reject the registration. You almost lost a player over this, and may have lost others who encounter similar problems before being in a position to NEED to pass verification (such as a withdrawal) because they decide "lesson learned, dodged a bullet there" and decide to try elsewhere whilst holding a negative opinion of your casino.

    Had a player with a pending withdrawal experienced this problem, they could easily interpret it as "stalling tactic" or the casino being "deliberately difficult", rather than a mere bug in the software.

    It's all down to "first impressions count the most" when it comes to building trust.
     
  28. Feb 21, 2015
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Well I certainly think I have been round the block a few times in my years but can say I have nether heard of a UK Citizens card?
     
  30. Feb 21, 2015
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    You must register/login in order to see the link.
     
    1 person likes this.
  32. Feb 21, 2015
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Cheers VWM, I suppose I could of done a quick Google search,

    I take it that they go by the electro role to find out who you are?
     
  34. Feb 21, 2015
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    They are more thorough than that. You need a referee, effectively you are being "notarised" by this referee, who must be a "professional", and contactable at their place of work. It's similar to the level of scrutiny one undergoes for a passport application, except that there is no mandatory "personal interview".

    The downside is that all UK citizen cards are "contracted out", rather than being issued directly by central government. The government has merely set the standards to which the issuing body must work in order for there to be trust in the card. In terms of security, more akin to the driving licence than the passport. However, online casinos freely accept a UK driving licence, which itself is issued by an arms length "agency" rather than a central government department, albeit an agency (DVLA) with an absolute legal monopoly.
     
    1 person likes this.

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