VeryBad VS Aladdin's Gold

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
Below is an email I received from Aladdins Gold Casino 2 days after opening an account with them. I play On a sister casino Club World and they have been spot on perfect with support and payouts. THIS,however. CROOKED.
There is no reparation they could make that would make this anything other than what it is. Theft.
Yeah,lemme see..you ACCIDENTALLY billed my credit card 25 bucks..OK RIGHT.


I am writing to inform you a processing error beyond our control has occurred in your recent payment to us.
Resulting in transactions being billed to your card but not being credited through to your casino balance.
The correct credit has been applied and will be in your casino account shortly.

Should you wish any further intervention please let us know.

If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,

------------

Customer Support

Aladdin’sGoldCasino
 

weesie

Ueber Meister
Joined
Aug 26, 2010
Location
Old bag lady with a laptop
Knowing this group, I am sure it is a processing error, NOT the casino. The CWC group has its problems but, I can assure you they did not do this on purpose.

I had a double bill at another site a month or so ago. It was fixed in a couple of days. It is rare, but, it does happen ............. but VERY rarely!
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
You can say a lot about RTG and CWC group, but that they would intentionally double charge (I'm guessing they double charged), then turn around to tell you, and apologise, is stretching it a bit imo.
 

CasinoBeacon

Dormant Account
Joined
Sep 22, 2010
Location
United Kingdom
I think the OP is annoyed that the 'accidental deposit' has not been returned to the source of funding. Instead, it's been placed in his casino account.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Below is an email I received from Aladdins Gold Casino 2 days after opening an account with them. I play On a sister casino Club World and they have been spot on perfect with support and payouts. THIS,however. CROOKED.
There is no reparation they could make that would make this anything other than what it is. Theft.
Yeah,lemme see..you ACCIDENTALLY billed my credit card 25 bucks..OK RIGHT.


I am writing to inform you a processing error beyond our control has occurred in your recent payment to us.
Resulting in transactions being billed to your card but not being credited through to your casino balance.
The correct credit has been applied and will be in your casino account shortly.

Should you wish any further intervention please let us know.

If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,

------------

Customer Support

Aladdin’sGoldCasino

For a start you should be making clearer what is frustrating you so much. Casinobeacon's view should be close I guess.

There are many things you can do especially since you have access to the casino reps through this forum. You could pm Tom who should be able to rectify things for you . If they had credited your account instead of returning the funds to your credit card. Of course you could also play your fav. games with your funds but that's not what you want.

OK its an error on their part but that does not mean you call call them crooked and accuse them of theft. I suggest that you grow some manners first.
 

Pocketdiggers77

Gamester
Joined
May 9, 2006
Location
On Top of Old Smokey
If it were shady they would have waited until you said something or denied it. Did you have a prior deposit at Aladdin's Gold? From the email it sounds like you may have already deposited $25 or another amount once and this could be a double billing. I agree, there is no way they should be taking money out of your account without authorization and if you have never deposited at the said casino, then yes it is extremely shady.
 

milemaster

Dormant account
Joined
Aug 24, 2005
Location
Yarnbombing, Phlugerstan
I received the same email today and had a rather large amount sitting my in casino account when I signed in. Seems to me they did the honorable thing here.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
For a start you should be making clearer what is frustrating you so much. Casinobeacon's view should be close I guess.

There are many things you can do especially since you have access to the casino reps through this forum. You could pm Tom who should be able to rectify things for you . If they had credited your account instead of returning the funds to your credit card. Of course you could also play your fav. games with your funds but that's not what you want.

OK its an error on their part but that does not mean you call call them crooked and accuse them of theft. I suggest that you grow some manners first.

Why do that Chu?

It's far more reasonable to call them crooked and shady and make out like they're so desperate for cash that they had to steal $25. I mean, why contact the rep when you can behave like a child and throw accusations around?

:rolleyes:
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Thread title was "How's THIS for shady?", changed because that sounds a lot like an attempt to blackmail the casino into doing the OP's bidding. That's uncool and a violation of the Casinomeister Posting Rules.

@VeryBad: As suggested you should contact the casino rep, clubworld, ASAP. If that doesn't pan out then please file a Pitch-A-Bitch: start that process by reading the Pitch-A-Bitch FAQ. If you have any questions re: the PAB feel free to contact me via PM.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
Wasn't an attempt at blackmail,or anything of the sort. I have had WONDERFUL experience with ClubWorld for months but it seemed to me that within 48 hrs there were already 2 issues with Aladdins gold...sorry, taking money from my bank and putting it into my casino account IS theft,of a kind..I peed away the 25.00 and closed my account at Aladdins Gold. I continue to play at and enjoy doing business with ClubWorldUSA

Thread title was "How's THIS for shady?", changed because that sounds a lot like an attempt to blackmail the casino into doing the OP's bidding. That's uncool and a violation of the Casinomeister Posting Rules.

@VeryBad: As suggested you should contact the casino rep, clubworld, ASAP. If that doesn't pan out then please file a Pitch-A-Bitch: start that process by reading the Pitch-A-Bitch FAQ. If you have any questions re: the PAB feel free to contact me via PM.
 

VeryBad

Newbie member
Joined
Jan 13, 2012
Location
New York
You guys can really be something.. So,to say my behavior was childlike and that I was saying they were stealing 25.00 is how you see it? Rather than that taking my money from a credit card and putting it into my casino account,rather than returning it to me making THEM in the wrong...I'm in the wrong because I've had, yet ANOTHER bad experience with online casinos? Listen ...I play where that kinda crap doesn't happen. If it happens where I'm playing now, I'll close that account too... I guess you are just a better developed,more mature human being than I. I hope it's workin' 4 ya..God bless...
Why do that Chu?

It's far more reasonable to call them crooked and shady and make out like they're so desperate for cash that they had to steal $25. I mean, why contact the rep when you can behave like a child and throw accusations around?

:rolleyes:
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
You guys can really be something.. So,to say my behavior was childlike and that I was saying they were stealing 25.00 is how you see it? Rather than that taking my money from a credit card and putting it into my casino account,rather than returning it to me making THEM in the wrong...I'm in the wrong because I've had, yet ANOTHER bad experience with online casinos? Listen ...I play where that kinda crap doesn't happen. If it happens where I'm playing now, I'll close that account too... I guess you are just a better developed,more mature human being than I. I hope it's workin' 4 ya..God bless...

Thanks for the compliment :)
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
In most cases of double-dipping it's the processor that's to blame, not the casino. I had several issues like that with moneybookers last month - the first time I didn't even know until I logged into the casino a few days later and had a balance, the next time a deposit was declined, I made another one that went through and then later found out that the first one went through as well but got lost in the ether for several days first - and it was put into my casino account, not back to moneybookers.

These things happen sometimes - I'd be more concerned if the money came out twice and one of them didn't show up anywhere.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
As far as I know RTG casinos don't withdraw back to credit cards so if the money was taken from the CC the casino account would be the only place to put it.

If there was an option to withdraw back to a CC like some casinos the deposit could have just been reversed. That probably isn't possible with the CW processor.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
You guys can really be something.. So,to say my behavior was childlike and that I was saying they were stealing 25.00 is how you see it? Rather than that taking my money from a credit card and putting it into my casino account,rather than returning it to me making THEM in the wrong...I'm in the wrong because I've had, yet ANOTHER bad experience with online casinos? Listen ...I play where that kinda crap doesn't happen. If it happens where I'm playing now, I'll close that account too... I guess you are just a better developed,more mature human being than I. I hope it's workin' 4 ya..God bless...

Its not about who's right or wrong. We all make mistakes but it was you who said they were shady first and frankly none would believe they are shady because of the little error. You could simply have asked them to rectify the wrong but instead you attempted to portray them as evildoers. Yes, they may have made a mistake but honestly have they really done anything evil?

We pride ourselves in trying to be fair to all parties concerned. You should relay your poor experiences with casinos as it tells players more on what to look out for but the manner in which you did it needs to be re-examined IMO.
 
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skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Now if the email had said -

I am writing to inform you a processing error beyond our control has occurred in your recent payment to us.

The correct credit has been applied to your casino account and we managed to get 37 one dollar spins out of it playing Funky Monkey before you finally went broke.

Sorry.


- then you'd have a reason to be pissed off.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I can empathize with the OP here...I think the issue at hand is the fact that they "double-dipped" on the deposit, BUT the casino placed the funds in the player's account. Perhaps the player doesn't/didn't realize RTG casinos don't/can't deposit BACK to CCs? So, the player is either a)forced to play the money or b)submit a withdrawal. Now we all know how long it takes for US players to get paid lately:rolleyes:.

When I was playing I had several occassions where this happened, but figured since I was going to eventually deposit anyways it wasn't really a big deal. Also, sometimes the processors "burp" and it doesn't really accept your request, stating your deposit is pending. Wait a day or two and you find the transaction never actually happened. Or the player accidentally double clicks when making the deposit, hence the double charge (I was guilty of doing that on several occassions too).

At one point or another, we have all typed things, which in all probability could have been worded better. BUT when you are angry/upset you don't really think about the "tone" in which others who are reading might interprete. Yes, she/he may have chosen better words to use. I know I've typed things, hit the submit button, then a few days later gone back to read what I've typed and thought..."Geesh, I sound like a certified class A Bitch in that post". So, maybe, ease off on the OP a bit?
 

bryand

Beach Bum
Joined
Jan 9, 2008
Location
Just Across the Hudson River
***Warning: CM shill ahead.****

After several years hanging around here - being naturally skeptical and cynical - I've come to the realization that accredited casinos are accredited for good reason. I doubt that any of Club World's processors double-dip purposely.

When I became a member several years ago I had a problem getting paid from an accredited Microgamming group - about $600 I think. So I posted a bunch of bullshit about Minigroup and CM because, at the time, I thought all online casinos were crooked and that CM was just another advertising portal in bed with them. I finally pitched-a-bitch and was paid soon thereafter.

As a newbie I wish I had been coached by a senior member on what to do first.

For newbies with complaints, I suggest starting a sort of mentorship program whereby interested senior members could be on rotation and, based on experience, try to steer the newbie in the right direction from the start. Of course if he/she doesn't like the advice then they can do whatever.

I think this would benefit accredited casinos, CM and the new member!
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
At one point or another, we have all typed things, which in all probability could have been worded better. BUT when you are angry/upset you don't really think about the "tone" in which others who are reading might interprete. Yes, she/he may have chosen better words to use. I know I've typed things, hit the submit button, then a few days later gone back to read what I've typed and thought..."Geesh, I sound like a certified class A Bitch in that post". So, maybe, ease off on the OP a bit?

:thumbsup: Very good point Kim.
 
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